Total 792 mechanical engineer job vacancies in Customer Service category

Job Description:

• Conducting service and calibration procedures for spectrophotometers, color readers, illuminance meters, and light meters.
• Performing calibration, repair, and maintenance tasks in accordance with standards set by the manufacturing facility in Japan.
• Executing adjustments, alignments, replacements, and repairs of equipment and components as per equipment manuals and schematics, utilizing appropriate soldering tools.
• Providing precise technical support by responding to customer inquiries via phone and email.
• Ensuring accurate data entry and completion of service reports to comprehensively document all repair and calibration activities.
• Monitoring repair cases to guarantee timely completion within the turnaround time specified by the factory guidelines.

Job Requirement:

• Minimum Diploma in Electrical & Electronics Engineering or relevant
• Minimum with 2 year working experience in CCTV/ Security Industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 5 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Skills:

Cisco ACI Support

• Work with network teams to support server connectivity through Cisco ACI.
• Understand concepts such as EPG, Bridge Domain, VRF, Tenant, Contract, VLAN, and VMM integration.
• Assist in troubleshooting connectivity issues between servers, applications, and networks.
• Validate server network configurations, routing, firewall rules, and ACI policies.
• Support infrastructure changes involving application and server network segments

We are looking for a dedicated Service Technician/ Engineer to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the technical manager, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.

• Liaise/co-ordinate with shipyard for related project.

• Assist in the repair works in the workshop.

• Brief business partners on various navigational/communication system setup.

• Provide technical support for business partners.

• Prepare reports on equipment to business partners.

• Any other ad hoc tasks related to business needs.

Requirements

• Diploma / Degree in Electronics/ Electrical / Communications Engineering

• 1- 4 years of Marine Experience

• Experience in Navigational Systems eg RADAR, ECDIS, GPS, DDU, GYRO will be preferred

An overview of this role

As a Senior Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team.

What you’ll do

• Provide on-demand technical consultancy and solution guidance to help customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows.

• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.

• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth.

• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ.

• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.

• Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption.

• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track.

• Strategize on the overall objectives and long-range goals of the team

• Provide mentorship for CSEs to help them grow in their technical knowledge and provide premium customer experience

• Work cross-departmentally to find solutions to complex scenarios and integration issues

• Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other GitLab team-members

• Help drive team expertise and technical thought leadership

• Maintain deep knowledge of the GitLab platform

What you’ll bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields

• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations

• Technical experience in development or systems engineering

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders

• Exceptional verbal, presentation, and written communication skills

• Excellent time management and ability to work with several different teams at any given time

• Extends the Customer Success Engineer requirements

• Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions

• Expert in GitLab usage and able to train others in its usage

• Advanced knowledge of software development lifecycle and development pipeline

• Advanced project management experience & skills

About the team

In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources.

Job Summary

Perform installation, maintenance, testing, and servicing of valve remote control, tank gauging, hydraulic deck machinery, and related electrical and instrumentation systems for marine and offshore applications, including onboard ship and overseas service assignments.

Responsibilities

• Install, maintain, upgrade, inspect, test, and repair valve remote control and tank gauging systems to ensure operational reliability
• Conduct testing and commissioning of hydraulic deck machinery following company policies and procedures
• Read and interpret electrical drawings, P&ID, and hydraulic circuit diagrams to diagnose and resolve system issues
• Troubleshoot and service hydraulic power units, electrical motor starter panels, solenoid controls, instrumentation, and automation controls
• Apply knowledge of hydraulic, pneumatic, and electric actuator functions and principles to support system maintenance and troubleshooting
• Perform basic PLC programming tasks including upload, download, and operation of SCADA/HMI systems to support automation controls
• Work independently and collaboratively with team members to complete maintenance and service tasks effectively
• Travel onboard ships at shipyards, anchorages, or offshore locations as required for system servicing and commissioning
• Travel overseas to perform service jobs when necessary, ensuring timely and effective support to clients

Required competencies and certifications

• Minimum Diploma or Degree in Electrical or Mechanical Engineering
• At least 3 years of relevant experience in Marine, Offshore, Instrumentation & Control, or Hydraulic fields
• Ability to read and understand electrical drawings and P&ID/hydraulic circuits
• Strong communication and interpersonal skills to coordinate with team members and clients
• Self-starter with innovative thinking and resourceful problem-solving skills

Preferred competencies and qualifications

• Knowledge of hydraulic, pneumatic, and electric actuator functions and principles
• Experience troubleshooting hydraulic power units and electrical motor starter panels
• Familiarity with solenoid control, instrumentation, and automation control troubleshooting
• Basic skills in PLC programming, SCADA, and HMI systems

Location: Singapore

About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
• Experience working with hyperscaler ecosystem or Cybersecurity vendors
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The "Good-to-Haves")

• Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
• Certifications: AWS/Azure/GCP/ Palo Alto/ISC2/ ISACA/Other Cybersecurity vendors

Compensation This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Location: Singapore

About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
• Experience working with hyperscaler ecosystem or Cybersecurity vendors
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

Strongly Preferred Qualifications (The "Good-to-Haves")

• Cloudflare Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
• Certifications: AWS/Azure/GCP/ Palo Alto/ISC2/ ISACA/Other Cybersecurity vendors

Compensation This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Job Highlight:

• Monday - Friday, 830AM - 6PM
• AWS & VB
• Central Region, Outram

Key Responsibilities

• Performs servicing and maintenance of equipment and system, installation of machinery.
• Collects and monitors customer equipment performance indices and performs schedules preventive maintenance (PM) with customer when required
• Liaises with customer directly for their
• Project coordination for installation and
• Plans and proposes project deadlines and carries out the tasks accordingly
• Perform on-call and standby duty as reqiored
• Initiative to identify and resolve technical issues
• Team player & meticulous and attention in details
• Positive attitude in customer servicing
• Good housekeeping practices

Applicants who possess for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to martin@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

IT Support Engineer

Job Summary

We are seeking an experienced IT Support Engineer to provide technical support and administration across enterprise applications, IT infrastructure, and end-user environments. The successful candidate will be responsible for ensuring system availability, troubleshooting technical issues, managing user access, and supporting day-to-day IT operations in a fast-paced enterprise environment.

This role requires a hands-on individual with strong experience in application support, Windows server administration, Active Directory, virtualization, networking, and cloud technologies. The ideal candidate should possess excellent problem-solving skills and a customer-focused mindset to deliver high-quality IT support services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications and IT infrastructure.

• Perform application troubleshooting, incident investigation, and root cause analysis.

• Monitor and maintain system availability, performance, and operational stability.

• Manage user accounts, access rights, and permissions through Active Directory and enterprise systems.

• Support Windows Server environments, including administration, maintenance, and troubleshooting.

• Administer and support virtualization platforms such as Hyper-V.

• Assist with network troubleshooting involving switches, routers, firewalls, and connectivity issues.

• Support security solutions including Fortinet and Cisco technologies.

• Manage and resolve incidents, service requests, and problem tickets within agreed SLA timelines.

• Participate in change management, release management, and deployment activities.

• Coordinate with internal stakeholders, vendors, and third-party support teams to resolve technical issues.

• Support AWS cloud services including EC2, S3, VPC, and IAM.

• Maintain system documentation, SOPs, and operational procedures.

• Perform system health checks, monitoring, patching, and preventive maintenance activities.

• Identify opportunities for process improvement and automation to enhance operational efficiency.

• Ensure compliance with IT policies, security standards, and governance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 5 years of experience in IT Support, Application Support, Infrastructure Support, or System Administration.

• Strong hands-on experience supporting enterprise applications and business-critical systems.

• Experience administering Windows Server environments and Active Directory.

• Knowledge of virtualization technologies, preferably Hyper-V.

• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.

• Experience supporting security technologies such as Fortinet and Cisco solutions.

• Familiarity with AWS Cloud services including EC2, S3, VPC, and IAM.

• Experience with incident management, problem management, and change management processes.

• Understanding of ITIL best practices and SLA-driven support environments.

• Strong troubleshooting and analytical skills.

• Excellent communication and stakeholder management abilities.

• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• ITIL Foundation Certification.

• Microsoft, AWS, Cisco, or Fortinet certifications.

• Experience supporting enterprise environments within engineering, manufacturing, marine, or industrial sectors.

• Exposure to automation and scripting tools will be advantageous.

What We Offer

• Competitive salary package.

• Opportunity to work in a dynamic enterprise environment.

• Exposure to diverse technologies and business-critical systems.

• Professional growth and learning opportunities.

• Collaborative and supportive team culture.
  

  
  If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

  Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

  Know someone who would be a great fit for this role? Refer them to us and get rewarded.

  Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

  Eugene Then
  eugene.then@cornerstoneglobalpartners.com

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Job Description & Requirements

Position Summary

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900