Total 1,043 failure analysis engineer job vacancies in Customer Service category

Job Description & Requirements

Position Summary

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

About the Role

As a Custom Software Engineer, you will design and build scalable, high-performing software solutions that address evolving business needs. You will contribute hands-on to development while collaborating closely with cross-functional teams, helping deliver reliable and efficient systems that create meaningful business impact.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with business and technical requirements

• Apply sound engineering principles to deliver scalable, maintainable, and high-quality solutions

• Collaborate with cross-functional teams to ensure alignment with user needs and project objectives

• Analyze technical issues and propose practical solutions to improve performance and system reliability

• Participate actively in Agile development practices, including code reviews and sprint activities

• Contribute to continuous improvement of development processes, tools, and standards

• Support team members by sharing knowledge and fostering a collaborative working environment

Required Qualifications

• Proficiency in Custom Application Development and hands-on coding experience

• Strong foundation in Software Engineering principles, including object-oriented design and development

• Experience in software design and solution development for enterprise or business applications

• Ability to analyze problems and deliver efficient, practical solutions

• Experience working in Agile or iterative development environments

• Strong communication and collaboration skills with diverse stakeholders

• Ability to work independently while contributing effectively within a team

Preferred Qualifications (Optional)

• Familiarity with modern development frameworks and tools

• Exposure to cloud-based environments or microservices architecture

• Knowledge of DevOps practices such as CI/CD pipelines

• Experience in performance optimization and application scalability

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job scope:

• Provide technical and after-sales service for Endoscopy equipment in local hospitals.
• Oversee installation of equipment according to specifications.
• Provide basic user training for equipment installed and coordinate with customers and site preparation of Endoscopy equipment.
• Analyze malfunctions.
• Consult engineering supervisor to resolve problems.
• Propose and advise customers in sign-ups of service contract.
• Perform servicing, repairing, and Preventive Maintenance for Endoscopy equipment under Maintenance contract
• Prepare site for installation of new Endoscopy Medical equipment, coordinating with customers.
• Support Sales and Marketing team in promotion of accessories and stand-in cases for endoscopy procedures to better understand the use and customer’s feedback.

Job Requirement:

• Diploma in Biomedical, Electrical, Electronic, or Mechanical Engineering, or equivalent.

• 0-2 years of related field service experience. Fresh graduate is acceptable.

• Technical Skills:
  - Device Troubleshooting: Ability to diagnose and repair multi-symptom hardware and software issues on complex electro-medical devices.
  - Calibration & Preventive Maintenance (PM): Expertise in following strict biomedical Standard Operating Procedures (SOPs) to guarantee device safety, compliance, and accuracy.
  - Network/ IT Integration: Understanding of hospital networking systems to ensure medical devices communicate seamlessly with electronic health records.

• Soft Skills:
  - Customer-Facing Communication: Must act as the face of service excellence, routinely interacting with doctors, nurses, and hospital biomedical teams.
  - High-Pressure Adaptability: Capacity to prioritise service effectively to minimize equipment downtime and ensure optimal patient care.
  - Physical& Availability Requirements: Must be physically capable of lifting equipment, willing to be on-call for after office hour or weekend duty
  
• Good communication and problem-solving abilities when collaborating with both internal teams and external stakeholders.
  
• Able to work independently and is detailed-oriented.
  
• Able to attend to breakdown after office hours or stand-in cases on weekends.

• 5 days work week, Working Hours: 8.30am to 5.30pm
• Office location: Near Jurong East MRT
• Friendly working environment

Responsibilities

The Field Service Engineer is expected to perform the following technical support for semiconductor equipment at customer sites:

• Install, commission, calibrate and test automation machines with team members.
• Troubleshoot and repair machines malfunctions to minimize downtime.
• Conduct spare parts replacement.
• Provide routine technical support and on-site production assistance to clients.
• Monitor machine performance and submit report and feedback timely.
• Ensure all service activities comply with Safety and Regulatory Standards.
• Build and keep strong relationships with customers and internal team.

Requirements

• Diploma or Degree in Engineering, Factory Automation or related fields.
• Ability to read mechanical, pneumatic and electrical drawing/diagrams.
• Hands-on experience in machine installation and maintenance.
• Prior exposure to automation machinery in semiconductor industry is an added advantage.
• Good communication and problem solving skills.
• Basic proficiency in MS Office Applications (i.e. Excel, Word).
• Hands-on experience on Automotive servicing is welcome.
• Training will be provided.

About our client: Our client operates in the process and industrial plant engineering design and consultancy sector, supporting industries such as Oil & Gas, Power Generation, Petrochemical and Refining.

About the role:

• Provide technical assistance and commissioning support to clients during installation, commissioning, startup, and overhaul of mechanical equipment including centrifugal compressors, steam turbines, reciprocating compressors, and control systems.
• Perform troubleshooting, fault diagnosis, and resolution of control system issues in field environments.
• Support installation, servicing, maintenance, and startup of OEM equipment and systems.
• Interpret and read piping and instrumentation diagrams (P&IDs) for field execution and troubleshooting.
• Write clear and concise daily field reports to document job progress, issues, and resolutions.
• Ensure accurate completion of installation, commissioning, and startup documentation prior to demobilisation from site.
• Prepare and submit expense reports and timesheets in a timely and accurate manner.
• Record and report field issues to enable factory investigation, corrective actions, and warranty claim resolution.
• Provide training and guidance to customer operators and maintenance personnel when required.
• Ensure compliance with company technical standards, safety requirements, and quality procedures at all times.
• Undertake any other duties as assigned by management.

About you:

• Minimum Degree in Electrical & Electronics Engineering or Mechanical Engineering.
• At least 4 years of hands-on field service experience in Oil & Gas and/or Petrochemical industries.
• Strong experience in turbomachinery equipment such as compressors, steam turbines, and related rotating equipment.
• Familiarity with control systems such as Triconex, Siemens, Allen-Bradley PLCs, or equivalent.
• Ability to read and interpret P&IDs, technical drawings, and engineering documentation.
• Proficient in MS Office and MS Project applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills with customer-facing experience.
• Ability to work independently with a high level of integrity, responsibility, and professionalism.
• Willingness to travel extensively for overseas assignments.

Other:

• Work location: Central
• Work hours: 5-day workweek

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Kimberly Wong

EA Personnel Reg. No.: R1984508

• Company: Sales of Dental Equipment
• Location: Central
• Job role: Service Engineer/ Service Technician (20262)
• Training provided for entry level candidates

Job Description:

• Coordinate with local / overseas dealers / customers; in the installation, technical and service requirement (Countries in South East Asia)
• Coordinate with dealers / customers; in issues of product complaint / feedback
• Support onsite / remotely to dealers / customers; in regard to IT related installation, technical and services
• Be responsible for spare parts inventory management
• Be responsible for providing technical training to dealers / customers
• Other duties as assigned in accordance with business demands
• Specialized in Engineering – Electrical / Mechanical / IT or equivalent

Job Requirements:

• Possess at least a ITE Certification / Diploma in Engineering Discipline
• Good IT and computer knowledge preferred
• Relevant working experience will be advantageous
• Excellent interpersonal / communication skills to interact / explain to doctors / specialists
• Training provided for entry level candidates

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Company Overview

REPASSA Singapore Pte Ltd is a trusted engineering company since 1992, serving Bio Pharmaceutical, Food, Cosmetic, Chemical industries in Singapore and Southeast Asia. We provide sales, technical services, installation, commissioning, and aftersales support for equipment and systems.

Job Summary

As an Assistant Service Engineer, you will maintain, test, and commission mechanical, electrical, and mechatronic equipment, ensuring smooth project execution and effective customer communication across Southeast Asia.

Responsibilities

• Conduct maintenance and routine inspection of equipment including pumps and processing machines to ensure operational reliability
• Perform testing and commissioning of new equipment at factory and customer sites to validate functionality
• Create and organize detailed service reports for customers to document maintenance and service activities
• Communicate effectively with customers and internal support teams to resolve issues and provide status updates
• Manage assigned projects from order receipt to customer handover, ensuring timely and smooth execution
• Perform basic repair and troubleshooting on equipment and associated control systems to minimize downtime
• Apply knowledge of electrical, mechanical, and pneumatic systems to support maintenance and repair tasks
• Maintain good housekeeping practices and demonstrate initiative in troubleshooting equipment issues
• Support system commissioning and qualification activities including SAT, IQ, and OQ to meet compliance standards
• Ensure proper documentation of all project-related activities and technical information
• Collaborate closely with customers to understand and meet their technical requirements

Required competencies and certifications

• Valid Driving License 2B & 3 (essential for travel and site visits)
• Ability to read and interpret technical drawings for accurate maintenance and commissioning
• Proficiency in Microsoft Office applications for reporting and documentation
• Good command of English and Mandarin, both written and spoken, to communicate with overseas customers and support teams

Preferred competencies and qualifications

• ITE or Diploma in Mechanical or Electrical Engineering or equivalent qualification
• 2 to 3 years of relevant experience in mechanical, electrical, or mechatronics service engineering
• Willingness to travel within the Southeast Asia region for project and service assignments
• Strong communication and interpersonal skills to engage effectively with customers and colleagues
• Self-motivated, energetic, and able to work independently with initiative

Job Responsibilities :-

·      Design and develop audio visual/solutions including schematics, floor plans and wiring diagrams

·      Installation of audio visual systems, including equipment placement, cabling and integration with other systems

·      Ensure that all audio visual systems meet industry standards and project requirements

·      Test and troubleshoot audio visual systems to identify and resolve any issues

·      Create and maintain project documentation, including system manuals, as-built drawings, and testing report

·      Work with technical team to schedule and perform regular system maintenance, including firmware updates, software upgrades and hardware replacements

·      Stay up-to date with industry trends, technologies and best practices for audio visual system design and installation

·      Communicate project updates and status to project managers and clients as needed

Requirements :-

·      Diploma/Higher Nitec in  Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

·      Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

·      A team player.

·      Have strong organizational skills and strong follow-up skills

·      Able to complete all tasks assigned in a timely fashion.

·      Possess a high level of commitment and initiative.

·      Preferably with at least 1-2 years' experience in relevant field

Benefits :-

·      Competitive remuneration package which commensurate with experience and qualifications

·      5-day work week with good work-life balance

·      Comprehensive insurance and medical benefits

·      Local and overseas training available.

• Company: Marine Equipment Provider
• Location: West
• Position: Marine Service Engineer (20202)

Job Description:

• To board the ship for repair of boiler, incinerator, ballast water system etc
• Make quotation and submit to customer
• Make sales slip
• Report to Senior Engineer
• Respond to customer’s inquiries

Job Requirements:

• Diploma / Degree in Mechanical/Electrical/Marine
• Good knowledge and hands-on experience in mechanical/electrical systems.
• A minimum of 3 years of hands-on experience in shipyard environments or marine industry or marine vessel operations (serving as a ship crewman) is required.
• Occasional overseas travel will be required.
• To work long hours, and on Saturday, Sunday and Public holiday when necessary (Overtime payable)

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069

About the Role

As a Custom Software Engineer, you will design and deliver high-quality, scalable software solutions tailored to business needs. You will play a key role in driving technical excellence, collaborating across teams, and contributing to strategic decisions that shape system performance and reliability. This role offers the opportunity to lead by example and build deep subject matter expertise.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with evolving business requirements

• Apply strong engineering principles to deliver scalable, secure, and high-performing solutions

• Collaborate with cross-functional teams to ensure alignment between technical delivery and business goals

• Analyze complex technical challenges and propose effective, sustainable solutions

• Take ownership of team deliverables and support decision-making across multiple teams

• Guide and mentor team members by sharing knowledge and promoting best practices

• Contribute to continuous improvement of development processes, tools, and standards

• Ensure code quality through reviews, testing, and adherence to established engineering practices

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong experience in software design, architecture, and implementation

• Advanced knowledge of Software Engineering principles and best practices

• Experience working in Agile or iterative development environments

• Proven ability to analyze complex problems and deliver effective solutions

• Strong collaboration and communication skills across technical and non-technical stakeholders

• Ability to take ownership, lead initiatives, and manage responsibilities independently

Preferred Qualifications (Optional)

• Experience with modern development frameworks and cloud-based architectures

• Exposure to DevOps practices, CI/CD pipelines, or automation tools

• Strong understanding of performance optimization and system scalability

• Experience contributing to enterprise-level application development

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

As a Custom Software Engineer, you will design and deliver scalable, high-performing software solutions tailored to business needs. You will play a key role in shaping technical direction, collaborating across teams, and ensuring the delivery of robust and reliable applications. This role offers the opportunity to make a meaningful impact through innovation and technical leadership.

Key Responsibilities

• Design, develop, and enhance custom software components across systems and applications

• Apply modern frameworks and agile practices to deliver scalable, high-quality solutions

• Collaborate with cross-functional teams to align software delivery with business goals and user needs

• Lead and guide team members, fostering knowledge sharing and continuous improvement

• Take ownership of technical decisions and contribute to project and architectural direction

• Analyze complex technical challenges and propose effective, sustainable solutions

• Ensure system performance, reliability, and maintainability through best practices

• Continuously improve development processes to enhance team productivity and delivery quality

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong expertise in Software Engineering principles and practices

• Proven experience in Software Design and Solution Architecture

• Hands-on experience with modern development frameworks and tools

• Strong problem-solving and analytical skills with the ability to manage complex scenarios

• Demonstrated ability to collaborate effectively within and across teams

• Experience working in agile or iterative development environments

Preferred Qualifications (Optional)

• Experience leading development teams or mentoring junior engineers

• Familiarity with cloud platforms and scalable system design

• Knowledge of DevOps practices, CI/CD pipelines, and automation tools

• Experience in performance optimization and system reliability engineering

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels respected, included, and empowered to do their best work.

At Accenture, we support our people’s physical, mental, and financial well-being while offering continuous learning and career growth opportunities. Join us to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to service members.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standards.

Be Part of Our Success

• Providing level 1 technical support and responding to user inquiries via phone, email and ticketing system.
• Hardware – installation, maintenance and trouble-shooting.
• Diagnose and resolve hardware and software issues for end-users.
• Escalate complex issues to higher-level support teams as necessary.
• Maintain and update service desk documentation and knowledge base articles.
• Proactively identify and manage potential problems
• Conducting regular checks to ensure all endpoints are patched to the latest version.
• Conducting regular checks to ensure all endpoints and communication devices in meeting rooms are working properly.
• Collaborate with other IT team members on projects and initiatives.
• Provide training and guidance to end-users on IT systems and software.

Qualities We Value

• 1-3 years of experience in a technical support or service desk role.
• Proven track record of excellent problem-solving skills.
• Effective communication skills, both written and spoken.
• Ability to work independently and as part of a team. 
• ITIL certification is a plus

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.