Total 853 failure analysis engineer job vacancies in Customer Service category

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 3 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Company Overview

REPASSA Singapore Pte Ltd is a trusted engineering company since 1992, serving Bio Pharmaceutical, Food, Cosmetic, Chemical industries in Singapore and Southeast Asia. We provide sales, technical services, installation, commissioning, and aftersales support for equipment and systems.

Job Summary

As an Assistant Service Engineer, you will maintain, test, and commission mechanical, electrical, and mechatronic equipment, ensuring smooth project execution and effective customer communication across Southeast Asia.

Responsibilities

• Conduct maintenance and routine inspection of equipment including pumps and processing machines to ensure operational reliability
• Perform testing and commissioning of new equipment at factory and customer sites to validate functionality
• Create and organize detailed service reports for customers to document maintenance and service activities
• Communicate effectively with customers and internal support teams to resolve issues and provide status updates
• Manage assigned projects from order receipt to customer handover, ensuring timely and smooth execution
• Perform basic repair and troubleshooting on equipment and associated control systems to minimize downtime
• Apply knowledge of electrical, mechanical, and pneumatic systems to support maintenance and repair tasks
• Maintain good housekeeping practices and demonstrate initiative in troubleshooting equipment issues
• Support system commissioning and qualification activities including SAT, IQ, and OQ to meet compliance standards
• Ensure proper documentation of all project-related activities and technical information
• Collaborate closely with customers to understand and meet their technical requirements

Required competencies and certifications

• Valid Driving License 2B & 3 (essential for travel and site visits)
• Ability to read and interpret technical drawings for accurate maintenance and commissioning
• Proficiency in Microsoft Office applications for reporting and documentation
• Good command of English and Mandarin, both written and spoken, to communicate with overseas customers and support teams

Preferred competencies and qualifications

• ITE or Diploma in Mechanical or Electrical Engineering or equivalent qualification
• 2 to 3 years of relevant experience in mechanical, electrical, or mechatronics service engineering
• Willingness to travel within the Southeast Asia region for project and service assignments
• Strong communication and interpersonal skills to engage effectively with customers and colleagues
• Self-motivated, energetic, and able to work independently with initiative

Job Responsibilities :-

·      Design and develop audio visual/solutions including schematics, floor plans and wiring diagrams

·      Installation of audio visual systems, including equipment placement, cabling and integration with other systems

·      Ensure that all audio visual systems meet industry standards and project requirements

·      Test and troubleshoot audio visual systems to identify and resolve any issues

·      Create and maintain project documentation, including system manuals, as-built drawings, and testing report

·      Work with technical team to schedule and perform regular system maintenance, including firmware updates, software upgrades and hardware replacements

·      Stay up-to date with industry trends, technologies and best practices for audio visual system design and installation

·      Communicate project updates and status to project managers and clients as needed

Requirements :-

·      Diploma/Higher Nitec in  Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

·      Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

·      A team player.

·      Have strong organizational skills and strong follow-up skills

·      Able to complete all tasks assigned in a timely fashion.

·      Possess a high level of commitment and initiative.

·      Preferably with at least 1-2 years' experience in relevant field

Benefits :-

·      Competitive remuneration package which commensurate with experience and qualifications

·      5-day work week with good work-life balance

·      Comprehensive insurance and medical benefits

·      Local and overseas training available.

[Job ID: 1631337]

Job Summary:

Provide end-to-end IT support and infrastructure management, ensuring seamless operations across systems, networks, and cloud platforms.

Responsibilities:

• Provide first-level technical support for user issues and IT incidents.
• Manage and resolve user support tickets and change requests related to ERP systems.
• Administer and troubleshoot desktops, laptops, virtualization environments, network switches, and VoIP systems.
• Perform infrastructure patching, system updates, and routine maintenance.
• Support and manage Microsoft 365 and Azure cloud services.
• Administer next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT hardware and devices.
• Maintain accurate and up-to-date IT documentation.
• Liaise with vendors for IT procurement and related services.
• Manage onboarding and offboarding processes, including system access and device allocation.
• Oversee website maintenance and troubleshoot related issues.
• Support IT project implementation and execution as assigned.

Requirements:

• Diploma or Degree in Information Technology or a related field.
• 3–5 years of experience in IT support and system administration.
• Strong knowledge of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on, proactive individual with a positive attitude and willingness to learn.
• Good communication, problem-solving, and teamwork skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Self-motivated, dependable, and capable of working independently.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Practice Customer Engineer (CE) with a specialty in infrastructure migrations, you will partner with technical sales teams and other CEs to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins for the migration of complex, enterprise workloads, in partnership with platform CEs, Google Cloud Consulting, and partners. You will leverage your expertise in our most strategic product areas to direct migrating pilot workloads as proof-of-concepts and demos to sell complex migrations of large enterprise workloads to customers. You will solve migration-centered customer issues and provide a critical feedback loop to influence customers, partners and product development. With your organizational, communication, and presentation skills, you will engage with customers to understand their business and technical requirements, and present practical and useful solutions to facilitate and de-risk the migration to Google Cloud.

Qualifications

Job responsibilities

• Drive the technical win for complex workloads within migrations to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team.
• Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing pre-sales role.
• Experience with enterprise architectures and migration strategies for technologies such as cloud to cloud or on-premises to cloud.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience with data centers consolidation, relocation, migration, or virtualization projects.
• Experience in migrating, architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in configuration management (e.g., Puppet, Chef, CFEngine, Salt), and functional operations of server, storage, and network functions.
• Experience with networking concepts (e.g., Routing, VPNs, load balancers, and firewalls).
• Experience migrating Linux workloads across private, public, or hybrid cloud environments.
• Experience with enterprise approaches for business continuity, disaster recovery, and backup and restore.

Job Description

• Industry/ Organization Type: Cooling Solutions Provider
• Position Title: Service Engineer
• Working Location: Kaki Bukit
• Working Hours: 5.5 Days, Monday – Friday (9am – 6pm), Saturday (9am – 1pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform periodic servicing, preventive maintenance, and troubleshooting of CRAC/ WDS and related systems.
• Diagnose hardware and software faults, identify root causes, and implement effective solutions.
• Execute equipment power-up/ down procedures and respond promptly to emergency service calls (e-calls).
• Provide technical support and onsite training to clients on Operation & Maintenance Manuals (OMM).
• Build and maintain strong client relationships, working closely with site engineers and customer engineering teams.
• Prepare detailed service reports and submit regular (weekly/ monthly) updates on activities, progress, and corrective actions.
• Monitor contractor activities, ensuring compliance with safety, operational procedures, and quality standards.
• Ensure adherence to data center safety regulations and support ad-hoc tasks assigned by management.

APPLY NOW!!!

• Minimum ITE/ Diploma in Mechanical or Electrical Engineering (or equivalent).
• With hands-on experience in maintenance and troubleshooting electrical and mechanical systems, preferably dealing with ACMV/ DX systems.
• Possess practical knowledge of CRAC/ WDS or critical infrastructure is an added advantage.
• Good problem-solving, analytical, and communication skills (both written and verbal).
• Willing to commit for standby duties, and ability to perform manual work in data center environments.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83561 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Product area

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Job description

As a Customer Engineer in the technical sales team, you will be supporting the enterprise segment. You will equip companies with Google tools to make technology at work more simple, secure and shareable. You will inspire leading companies and government agencies to work smarter with cloud or web first strategies through Chrome Enterprise and take advantage of advanced enterprise capabilities for administrative controls.

Qualifications

Job responsibilities

• Act as the primary platforms and devices enterprise solutions technical lead on key accounts. Bring together cross-functional agreement team members to design and execute comprehensive technical sales strategies and opportunity technical win plans.
• Work with the sales team to guide and accelerate the transition of leading companies, partners and government agencies to Chrome Enterprise, which encompasses Chrome Enterprise Premium, Chrome Operating System (OS), and their collective management tools.
• Identify key customer technical objections and develop the strategy to resolve technical impediments.
• Provide proactive consultation and strategic guidance for utilizing scalable enablement and funding programs to accelerate proof-of-concepts and pilots.
• Own the technical sales motion to accelerate new bookings, upsells, and expansions across the core enterprise portfolio (Chrome Enterprise Premium, ChromeOS, Cameyo, Pixel/AE, etc.).

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a customer-facing or technical project management role.
• 5 years of experience working with enterprise operating systems including Chrome.
• Ability to communicate in English and Mandarin fluently in order to communicate in this customer-facing role.
  

Preferred qualifications

• Experience in the following areas of IT infrastructure: networking (e.g., VPN, Wireless, protocols), identity management (e.g., SSO, SAML, ActiveDirectory), and security (e.g., VPN, firewalls).
• Experience with application delivery including: web application and integration (e.g., HTML5, JavaScript, CSS), VDI solutions (e.g., Citrix, VMWare, RDP), and mobile apps.
• Experience with managed endpoint devices (e.g., PC or mobile), and the growing ecosystem of browser-based applications and collaboration tools.
  
• Deep knowledge of Google Cloud Platform or Google Workspace solutions.

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Responsibilities

• Provide on-site technical support to front-end semiconductor OEM and fabrication customers for fluid system, gas delivery, and process application challenges.
• Diagnose and resolve complex tool, system, process, and fluid delivery issues impacting customer uptime, yield, reliability, and operational performance.
• Conduct root cause investigations and recommend corrective and preventive actions to resolve customer concerns.
• Support tool installation, startup, qualification, and troubleshooting activities within customer facilities.
• Evaluate customer fluid systems and identify opportunities to improve performance, reliability, safety, and operational efficiency.
• Provide technical expertise and best-practice recommendations for high-purity fluid systems and gas delivery systems.
• Lead technical discussions with customer engineering teams and establish credibility through deep application and process knowledge.
• Develop and maintain strong technical relationships with key stakeholders within front-end semiconductor OEM and fabrication customers.
• Work closely with Sales to identify, develop, and promote application solutions, products, and engineering services opportunities.
• Conduct customer site assessments and technical evaluations to identify opportunities for process improvements and solutions deployment.
• Design and develop application solutions proposals in collaboration with Sales, Engineering Services, and Commercial Proposal teams.

Requirement

• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Instrumentation Engineering, or a related engineering discipline.
• Minimum 5 years of relevant experience in supporting semiconductor customers / from OEMs.
• Hands-on experience for installation, startup, qualification, troubleshooting, and performance optimization activities.
• Strong understanding of semiconductor manufacturing processes and wafer fabrication technologies.
• Experience with high-purity fluid systems, gas delivery systems, and associated semiconductor process applications.
• Familiarity with common failure modes including leaks, particle generation, flow performance issues, contamination risks, and system response challenges.

GMP Technologies (S) Pte Ltd | EA License 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960

YOUR NEW JOB

As a Level 2 IT Support Engineer, you'll support and maintain the company's infrastructure environment, including servers, networks, warehouse management systems, & data centre operations.
You'll be involved in both day-to-day support and infrastructure improvement projects.
This is a 12-month renewable contract role. Work will be onsite in Tuas, Mon Fri office hours.

WHAT YOU'LL BE DOING

• Administer and support warehouse management systems & server environments
• Maintain and troubleshoot network infrastructure including switches, routers, firewalls, WiFi controllers, & access points
• Install, configure, and upgrade servers, systems, & infrastructure components
• Monitor system performance, capacity, backups, & disaster recovery processes
• Support virtualisation platforms & high-availability environments
• Assist with cybersecurity hardening, IT compliance, & audit activities
• Support infrastructure refresh & improvement projects
• Provide technical support for operational & business users

WHAT IS NEEDED FROM YOU

• 1.5+ years of experience as a Level 2 IT Support Engineer, Infrastructure Engineer, or Network Engineer
• Must have hands-on experience with network equipment and switch configuration
• Experience supporting servers, infrastructure, & enterprise IT environments
• Familiarity with Windows Server, VMware, vCenter, Veeam, Linux, Red Hat, or similar technologies
• Understanding of LAN, WAN, routing, switching, & wireless networking
• Good troubleshooting & problem-solving skills
• Open to occasional overtime

WHAT WILL MAKE YOU STAND OUT

• Experience supporting warehouse, logistics, or manufacturing environments
• Exposure to high-availability systems & virtualisation platforms
• Experience with infrastructure projects & system upgrades
• Knowledge of IT security, compliance, & audit requirements

Field Service Engineer

• Working days: Monday - Friday 830am to 530pm
• Location : Ang Mo Kio Techplace
• Salary: $3,800 - $4,200

Job Responsibilities

• Install, test and commission new equipment at customers’ sites
• Carry out equipment assembly, servicing, trouble-shooting, repair, upgrade and preventive maintenance
• Perform other technical tasks as assigned
• Provide and maintain good customer service to customers

Job Requirements

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years’ hands-on experience in equipment servicing and repair (In semiconductor/automation industry)
• Able to work after office hours when required
• Able to travel overseas when required

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

RESPONSIBILITIES

1)     Administrative Functions

·       Support the Service Manager in preparation of weekly and monthly service reports.

·       Process meter billing and ensure accurate updates in the CRM system.

·       Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.

·       Maintain proper documentation and service records for audit and tracking purposes.

2)     Technical Functions

·       Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.

·       Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.

·       Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).

·       Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

REQUIREMENTS

·       Diploma in Engineering, IT, Electronics, or related discipline.

·       Experience in copier/ MFP servicing, print solutions, or office automation systems.

·       Sound knowledge of network setup (IP configuration, drivers installation).

·       Proficient in MSOffice (Excel, Power point), MCSE, HTML

·       Good communication and interpersonal skills.

·       Able to work independently and as part of a team.

·       Willing to travel for on-site servicing across Singapore.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

Position: Customer Quality Engineer (Job ID: 20263)

• Pioneer

• Basic + AWS + VB
  

Job Description:

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.


JOB DUTIES & RESPONSIBILITIES

1. Customer Quality Interface
• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling
• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action
• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:
• Customer complaints
• Yield impact
• Defect trends
• Claim frequency
• Prepare regular quality reports and dashboards for customers and management


5. Cross-Functional Coordination
• Work closely with:
o Manufacturing
o Process Engineering
o QA / IPQA
o Supply Chain
• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support
• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirements:

• Degree in Engineering, Science, Quality Management or equivalent

• 2 years experience above in a QA role, Data Analyst or similar function is preferred

• Candidates with no experience are welcome to apply
  

Skills (Good to have):

• Quality tool:8D, FMEA, SPC, RCA

• Data analysis and trend monitoring

• Understanding of yield and process variation

• Strong communication skill

• Ability to manage urgent issue under time pressure
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069