Total 52 analyst job vacancies in Customer Service category

About the Role

We are looking for a PMO / Service Governance Analyst to support and drive governance, coordination, and delivery excellence across AI-driven projects. This role is ideal for someone with a foundational understanding of IT and AI concepts, who is keen to build a career in the AI domain while working in a structured PMO environment. You will work closely with AI engineers, data scientists, and business stakeholders to ensure smooth project execution, compliance, reporting, and stakeholder communication.

Key Responsibilities

• Support project planning, tracking, and governance for AI initiatives
• Monitor project timelines, deliverables, risks, and dependencies
• Prepare and maintain project documentation, reports, and dashboards
• Coordinate between cross-functional teams (AI/ML, Data Engineering, Business)
• Facilitate project meetings, track action items, and follow-ups
• Ensure adherence to service governance frameworks and processes
• Assist in resource planning, budgeting, and forecasting
• Support audit, compliance, and quality assurance activities
• Drive continuous improvement in PMO processes and reporting

Required Qualifications & Skills

• 2+ years of experience in PMO, Project Coordination, or Service Governance roles
• Basic understanding of IT systems and software development lifecycle (SDLC)
• Strong communication and stakeholder management skills
• Excellent documentation, reporting, and organizational abilities
• Proficiency in tools like MS Excel, PowerPoint, Jira, Confluence, or similar
• Ability to manage multiple tasks and work in a fast-paced environment

Preferred (Good to Have) Skills

• Basic understanding of AI/ML concepts and ecosystem
• Familiarity with: Python , LLMs , RAG, LangChain frameworks, Data Science fundamentals, Data Engineering concepts
• Exposure to AI applications, automation, or analytics projects
• Certifications or coursework in AI, Data Science, or related fields

Education

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• Candidates from reputed institutes with interest in AI domain preferred

Who Should Apply

• Candidates looking to transition into AI project environments without heavy coding roles
• Individuals with strong PMO skills and curiosity to learn AI technologies
• Fresh thinkers who want to bridge business, governance, and AI delivery teams

#PMO #ServiceGovernance #AIJobs #ProjectManagement #DataScience #LLM #RAG #LangChain #AIProjects

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
• Supportthe Sales team by fielding customer requests, working with the necessarydepartments to address customers' concerns and maximize customer satisfaction.
• Assistthe sales team by following up with quotes, ensuring the pricing are set up,processing orders, and managing customer accounts to ensure a seamless sale process.
• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.
• Responsible for full lifecycle of orders,which include handling customer expedite, requests, complains, escalation,special or unique demand requirements and following up on all issues.
• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.
• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.
• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.
• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.
• Co-ordinate shipment with logistics team and handle any shipment related issues.
• Following up with product marketing and quality team with any reported issues
• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast-paced environment. With strong desire to learn, grow and contribute to the success of the team.
• Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.
• Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.
• Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems
• Customer service-oriented ability, able to work well in a team and be a good team player.
• Able to work from 7am to 4pm if needed

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Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Able to work in Shifts , weekend and PH support

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.

The Customer Technology Marketing Analyst supports the implementation and management of UPS's portfolio of technology applications and assists in deploying the go-to-market strategies for UPS technologies. He/She is required to gather data, analyse, and report on the performance of UPS's technology products and services contributing to business performance and improving customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

• Assists Customer Technology Marketing Assistant Manager to implement Customer Technology plan
• Collects market insights and analyses customer needs to develop value propositions for UPS technology applications
• Assist in creating and maintaining internal and external collateral related to UPS technology applications
• Coordinates and conducts User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications before launch
• Maintain an understanding of current customer technology applications, and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
• Supports the communication of UPS technology applications and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
• Prepare, monitor and report on the performance of UPS technology products and develop initiatives to improve adoption rates
• Assist in building business cases to gain support for technology applications enhancements
• Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Qualifications/Requirements

• Bachelor's degree in Marketing or a related discipline.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access) and Power BI data visualization tools

• Strong oral and written communication skills for cross-functional and regional interactions

• Proactive team player with a fast-learning ability and keen attention to detail

• Self-motivated with a positive working attitude

• Able to work independently under pressure

What you will be doing...

Analysis & Requirements

• Work with business stakeholders to understand needs, pain points, and priorities.
• Translate business requirements into clear functional and technical specifications.
• Analyze current systems and processes and recommend improvements or new solutions.
• Support feasibility studies and impact assessments for new initiatives.

Systems & Application Support

• Act as a subject matter expert for assigned applications and platforms.
• Troubleshoot and resolve complex incidents and problems, coordinating with vendors when needed.
• Perform root cause analysis and implement long-term fixes, not just quick workarounds.
• Monitor system performance and capacity and suggest improvements.

Projects & Changes

• Lead or support IT projects and change requests from analysis through implementation.
• Prepare and maintain documentation: requirements, test cases, user guides,and technical runbooks.
• Coordinate and perform testing (UAT), and support business users during go-live.
• Ensure changes follow internal standards, security guidelines, and change management processes.

Security & Compliance

• Ensure solutions follow security, privacy, and compliance requirements.
• Support audits by providing documentation and evidence when needed.
• Promote good security practices within the team and with business users.

Collaboration & Stakeholder Management

• Act as a bridge between business teams, IT operations, development, and vendors.
• Communicate clearly about priorities, timelines, risks, and impacts.
• Manage expectations and escalate issues when needed, with clear options and recommendations.

Continuous Improvement & Standards

• Identify opportunities to automate manual tasks and streamline workflows.
• Contribute to IT standards, templates, and best practices.
• Keep up to date with relevant technologies and suggest where they can add value.

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

Join Lam as a Customer Service Representative, maintaining direct contact with customers before and after the sale. Collaborating with a wide range of stakeholders from sales teams to field service, you'll foster positive customer relationships, playing an important role in driving revenue growth and meeting service goals. You'll gather accurate accounts of product reliability from customers and provide insightful reports to management. Whether pre-sales or post-sales, your commitment to exceptional customer service makes an impact at Lam.

Who we’re looking for

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.