Total 4 job vacancies by Viondata Partners Pte. Ltd.

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

RoleOverview

The Receptionist will be the first point of contactfor the school, responsible for managing front desk operations, handlingenquiries, and supporting administrative processes to ensure smooth functioningof the General Office.

KeyResponsibilities

• Manage front desk / reception duties (walk-ins, visitors, parents)
• Handle phone calls and general enquiries professionally
• Provide first-level assistance to students, including basic first aid support
• Escalate serious student cases to relevant staff immediately
• Maintain office supplies (stationery, pantry, first aid items)
• Support mail handling and deliveries
• Assist with:
• Document preparation
• Filing and record keeping
• Distribution of materials (brochures, forms, etc.)
• Ensure reception area is presentable at all times
• Support general administrative operations
• Perform ad-hoc duties assigned by school management

Qualifications& Skills

• Minimum 2 years administrative experience (mandatory)
• Proficiency in Microsoft Office (Word, Excel)
• Strong communication and interpersonal skills
• Pleasant, customer-service oriented personality
• Ability to work in a school environment (students/parents)

PreferredProfile

• Experience in reception / customer service roles
• Prior exposure to school / education environment
• Ability to handle high-volume interactions calmly
  
  WorkingHours
• Monday to Friday: 7:00 AM – 4:00 PM

JobDescription

We are hiring an IT Support Engineer to provide technical support and ensure smooth IT operations for client environments.

KeyResponsibilities

• Provide desktop and technical support
• Troubleshoot hardware/software issues
• Manage user accounts and system access
• Support network and system maintenance
• Ensure timely resolution of IT issues

Requirements

• Diploma/Degree in IT or related field
• 2–4 years of IT support experience
• Knowledge of Windows systems, networks, and troubleshooting
• Strong problem-solving skills

Preferred

• Certifications (e.g. CompTIA, Microsoft)