Total 2 technical support job vacancies in Customer Service category

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Education:

• Bachelors’ Degree in Computer Science or related field.
• At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

• You must develop solid understanding of PB system flow and dependencies to effectively support batch scheduling, execution and monitoring.
• You are expected to produce clear and comprehensive documentation and  ensure proper knowledge transfer to the production support team following project cutover.
• You are expected to collaborate closely with developers, system analysts and architects to design and implement technical solutions that are fit for purpose for the PB system, while meeting all security, regulatory, and architectural standards.
• You are expected to work on shift schedules, including overnight shifts to support EOD batch execution for PB projects.
• You are expected to strictly adhere to UOB standards, policies, and procedures in all deliverables and activities, with no deviations.
• Temenos Wealthsuite Front Office / Triple’A Plus
• Red Hat Linux, AIX, Shell scripting
• Oracle, Sybase, SQL
• Control-M
• JIRA, Confluence, Remedy