Total 3 front end developer job vacancies in Administrative / Clerical category

Official website: https://dasher.sg/

Role Overview

We are looking for someone to support daily front desk operations and ensure a smooth customer service experience at our service centre. This role involves handling walk-in customers, coordinating warranty cases, managing parcels, and handling return and refund processes.

What's your role?

• Greet and assist walk-in customers, including handling warranty enquiries and service intake

• Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams

• Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers

• Record parcel details accurately in the internal system and ensure proper tracking

• Maintain cleanliness and organisation of the front desk and waiting area

• Perform ad hoc duties as assigned by Management
  

What's the skill required?

• Candidates with relevant experience in customer service, service centre operations, or return and refund handling are preferred

• Comfortable working in a service centre / warehouse environment, as the role involves handling product returns and refunds for home appliances

• Good command of English and 中文 (spoken and written)

• Able to work 5.5 days a week (Mon–Fri 9am–6pm, Sat 9am–1pm)

• Responsible, organised, and able to multitask effectively
  

Who's there to support you?

You will receive guidance and support from both the internal team and cross-functional departments from your first day. We believe in teamwork and proper onboarding to ensure you are well equipped for the role.

You will work closely with our Warehouse Manager on daily operational coordination, as well as collaborate with the service, sales, and admin teams to ensure smooth case handling and customer support.

On-the-job training and continuous guidance will be provided to help you understand our processes, systems, and product knowledge.

Job Description:

• Assist with walk-in customer enquiry

• Replying enquiry on phone and messages

• Issue invoice & receipts

• Assist with general administrative tasks, such as filing, examination registration, and organising documents (excel)

• Assist with students check-ins and marking of attendance

• Keeping common area clean and tidy

Job Requirements:

Able to work on a fixed weekly schedule as a part-timer on weekdays and weekend

Preferably for at least 3 days per week

Serangoon Garden Branch

Monday to Friday

Time: 1pm - 8pm

Saturday and Sunday

Time: 9-6pm

Salary:

From $12 per hour and onwards

Address: 68A Serangoon Garden Way Singapore 555964 or Northshore Plaza 1

Most importantly, enjoy working with children!

Job Description

• Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
• Provide directions and assistance to all internal and external customers by handling their requests and inquiries
• Manning of triage
• Exchange access cards for visitors (Next-of-kins, vendors, etc)
• Register new visitors, staff on Visitor Management System (VMS)
• Supervise ART swabbing, when required
• Manage e-mailbox and forward to relevant parties, and reply general inquiry
• Co-ordinate and handle mail distribution, the flow of faxes, and courier services
• Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
• Handling and receiving of delivery/parcels from vendors
• Monitor collection of samples for testing
• Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
• Support the appointment booking for NOK visits
• Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
• Inform Housekeeping to clean up the meeting room after the event
• Update the staff phone directory if there are changes
• Upkeep of photocopy machine including calling vendor/ IT for repairs
• Assist with resident's pre-admission (pack welcome basket), admission & discharge process
• Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
• Prepare weekly and monthly reports for transportation requests and visitation.
• Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment
• Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
• Any other duties as assigned

Qualifications

• Min. ‘N' Level
• Min. 1-year related experience in customer service
• Excellent communication skills both written and verbal
• Proficiency in Google Suite and/or MS Office

All Interested candidates are invited to email your resume in MS Word format to:

Nerissa.goh@recruitexpress.com.sg

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.