Job scope:
• Documentation & Credit Apps: Facilitate and audit all documentation for client credit account applications, ensuring 100% accuracy prior to submission.
• Approval Workflow: Coordinate the internal approval routing for account creation, liaising with authorized signatories and the Finance team for final setup.
• System Configuration: Perform SCMS (Report Management System) account creation and login setup to enable secure client access to medical reports.
• Modifications & Terminations: Manage the full lifecycle of an account, including UEN updates, company name changes, reactivations, or closures due to cessation or contract non-renewal.
• Account Tagging: Assign relevant packages, service codes, and pricing structures to billing accounts to ensure error-free invoicing.
• CAS Price Vetting: Conduct rigorous vetting of system price adjustments to ensure alignment with formal service agreements.
• Manual Scheme Review: Perform periodic manual audits of pricing schemes and discounts; collaborate with Finance to assess margin impact and validate adjustments.
• Concession Management: Prepare and document scheme forms for clients eligible for discounted à la carte services.
• HSRF Customization: Create tailored Health Screening Request Forms (HSRF) that capture specific billing instructions and report delivery preferences for corporate clients.
• Appointment Strategy: Manage the appointment web portal in liaison with the Operations team (creation and modification of slots).
• Lab Liaison: Coordinate with lab providers for official quotations regarding new or modified tests and process IT requisition forms to update the Clinical Administrative System (CAS).
• Appointment Coordination: Manage multi-channel bookings (Phone, Email, Online), ensuring clients have absolute clarity on service types, locations, and timings.
• EDM Campaigns: Execute Electronic Direct Mail (EDM) campaigns to promote upselling opportunities. Responsibilities include database segmentation, lead follow-up, and ensuring 100% compliance with PDPA and branding guidelines.
• Audit Readiness: Assist in preparing documentation and records for internal and external audits to ensure departmental compliance.
• Process Improvement: Proactively identify bottlenecks in the account creation or billing workflow. Prepare and/or update SOP documents.
• Inter-departmental Liaison: Act as a key point of contact between Sales, Operations, and Finance to resolve client-related discrepancies or urgent service requests.
• Reporting: Prepare monthly administrative reports on account statuses, pending approvals, and campaign performance for Management review.
• Ad-hoc Projects: Perform any other duties or special projects as assigned by the Management or Department Head to support the evolving needs of the business.
Requirements:
• Min N/O/A level
• Customer service experience, specifically in responding to high volume of email enquiries and phone calls, as well as generating reports.
All Interested candidates are invited to email your resume in MS Word format to:
nerissa.goh@recruitexpress.com.sg
Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN
We regret to inform that only suitable candidates will be shortlisted for an interview.
