Total 2 technical support engineer job vacancies in Accounting / Auditing category in D26 Upper Thomson, Springleaf

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Experienced Audit Administrative Support Staff

Singapore | Full-time

We are looking for an experienced and organised Audit Administrative Support Staff to provide administrativeand coordination support to our audit department.

Key Responsibilities

• Provide day-to-day administrative support to the audit team.
• Prepare, format, scan, print, and organise audit documents and reports.
• Maintain proper filing of audit engagement files and supporting documents.
• Follow up with clients on outstanding documents and information.
• Coordinate schedules, meetings, and deadlines for the audit team.
• Assist with engagement letters, confirmations, billing support, and internal records.
• Handle general correspondence, emails, and phone enquiries.
• Ensure proper document control and compliance with internal procedures.

Requirements

• Minimum 2 to 3 years of relevant administrative experience.
• Experience in an audit firm, accounting firm, or professional services environment preferred.
• Proficient in Microsoft Word, Excel, Outlook, and PDF tools.
• Strong organisational skills and attention to detail.
• Able to multitask and work within deadlines.
• Good communication and interpersonal skills.
• Responsible, proactive, and able to work independently.
• Able to handle confidential information with discretion.

To Apply

Please submit your resume statingyour current salary, expected salary, notice period to hr@jcpartners.com.sg