Total 67 Others tech support job vacancies in Accounting / Auditing category

Job Description:

1. Billing

• Prepare and issue transport invoices accurately and on a timely basis
• Verify supporting documents (e.g. delivery orders, trip records, customer reports) prior to billing
• Ensure billing is in accordance with agreed rates and contractual terms

2. Customer Reporting & Reconciliation

• Verify report and liaise with customers to verify, reconcile, and validate billing data
• Investigate and resolve discrepancies, disputes, or billing variances

3. Month-End Closing Support

• Assist in month-end closing activities related to transport billing
• Prepare and maintain transport accruals to ensure completeness of revenue and expenses
• Ensure transactions are recorded in the correct accounting period (minimize cross-month billing issues)

4. Data Accuracy & Control

• Ensure accuracy and completeness of billing data in the system

5. Documentation & Audit Support

• Maintain proper documentation for invoices, reports, and reconciliation workings
• Support audit requests by providing relevant schedules and documents

6. Coordination & Communication

• Act as key liaison between customers and internal finance/accounts team
• Respond to customer inquiries related to invoices, reports, and charges 

Seremban Vacancy:

• Able handle full set of trading accounts
• Ensuring proper maintenance of account transactions in compliance to statutory and requirements
• Reconciliation of the intercompany accounts, bank reconciliation, accurate posting entries, fixed assets register
• Liaison with company Secretary, auditor, tax department and other government departments
• Responsible in the timely preparation of full set of accounts, weekly, month-end, and financial year end closing with Note to Accounts and all related accounts schedules. Preparation of monthly, quarterly and yearly management reports.
• Handle finance functions including Accounts Receivable, Accounts Payable, Fixed Assets, and perform accounts reconciliations.
• Assisting with cash flow, payments, and bank-related matters
• Support audit and tax submission such as prepare audit and tax schedules for year-end finalization.
• Experience in e-invoicing

Job Requirements:

• Qualifications: Minimum LCCI/ Diploma in Accountancy or equivalent;
• At least 3 years working experience in accounting department;
• Required language(s): Mandarin (preference), English, Bahasa Malaysia;
• Able to work independently with minimum supervision;
• Positive working attitude and responsible;
• Familiar with MS Offices application, Microsoft Dynamics.

If interested, please contact/whatsapp to Mr. Chong at +6012 272 6610

Benefits:

• EPF/Socso/Annual Leaves/Medical Leaves/Public Holidays/Group Insurance/Sport Activities - Pickleball (weekly), Month Birthday Celebration.

Working Schedule - Shah Alam

• 5 days work a week (Monday to Friday).
• Working hours: Mon – Fri (8:30am – 5:30pm)

Working Schedule - Seremban

• 5 1/2 days work a week (Monday to Saturday).
• Working hours: Mon – Fri (8:30am – 5:30pm), Sat (08:30am - 1pm)

Job Responsibilities:

• Handle full set of accounts and financial reporting

• Prepare monthly financial statements and management reports

• Monitor cash flow, budgeting and financial planning

• Ensure compliance with accounting standards and tax regulations

• Maintain internal control and finance procedures

• Liaise with auditors, tax agents and relevant authorities

Job Requirements:

• Candidate must possess professional accounting qualification such as ACCA / CPA / MICPA or equivalent

• Minimum 3 years relevant working experience

• Familiar with Malaysia accounting standards and taxation

• Strong analytical and problem-solving skills

• Able to work independently and meet deadlines

• Good communication skills in Mandarin and English

崗位職責：

• 負責全盤帳目及財務報告

• 編製每月財務報表及管理階層報告

• 管理現金流量、預算及財務規劃

• 確保符合會計準則及稅務法規

• 建立並維護內部財務控制流程

• 與審計師、稅務代理及相關部門對接

崗位要求：

• 持有ACCA / CPA / MICPA 或相關專業會計資格

• 至少3年相關工作經驗

• 熟悉馬來西亞會計準則及稅務法規

• 具備良好分析及解決問題能力

• 能獨立完成工作並按時完成任務

• 能以中文及英文溝通

Benefits:

• Insurance coverage

• Public holidays

• Career growth opportunity

員工福利：

• 提供保險福利

• 享有公休日

• 良好職涯發展機會

Tanggungjawab Kerja:

• Mengendalikan set lengkap akaun dan pelaporan kewangan

• Menyediakan penyata kewangan bulanan dan laporan pengurusan

• Pantau aliran tunai, penganggaran dan perancangan kewangan

• Memastikan pematuhan dengan piawaian perakaunan dan peraturan cukai

• Mengekalkan kawalan dalaman dan prosedur kewangan

• Berhubung dengan juruaudit, ejen cukai dan pihak berkuasa berkaitan

Keperluan Kerja:

• Calon mesti memiliki kelayakan perakaunan profesional seperti ACCA / CPA / MICPA atau yang setaraf

• Minimum 3 tahun pengalaman kerja yang berkaitan

• Mahir dengan piawaian perakaunan dan percukaian Malaysia

• Kemahiran analitikal dan penyelesaian masalah yang kukuh

• Mampu bekerja secara bebas dan memenuhi tarikh akhir

• Kemahiran komunikasi yang baik dalam bahasa Mandarin dan Inggeris

Tanggungjawab Kerja:

• Bertanggungjawab untuk semua akaun dan laporan kewangan

• Menyediakan penyata kewangan bulanan dan laporan pengurusan

• Mengurus aliran tunai, penganggaran dan perancangan kewangan

• Memastikan pematuhan dengan piawaian perakaunan dan peraturan cukai

• Mewujudkan dan menyelenggara proses kawalan kewangan dalaman

• Berhubung dengan juruaudit, ejen cukai dan jabatan berkaitan

Keperluan pekerjaan:

• Mempunyai ACCA / CPA / MICPA atau kelayakan perakaunan profesional yang berkaitan

• Sekurang-kurangnya 3 tahun pengalaman kerja yang berkaitan

• Mahir dengan piawaian perakaunan dan peraturan cukai Malaysia

• Mempunyai kemahiran analitikal dan penyelesaian masalah yang kukuh

• Mampu menyiapkan kerja secara bebas dan tepat pada masanya

• Boleh berkomunikasi dalam bahasa Cina dan Inggeris

Faedah:

• Perlindungan insurans

Cuti umum

• Peluang pertumbuhan kerjaya

Faedah pekerja:

• Menyediakan faedah insurans

• Nikmati cuti umum

• Peluang pembangunan kerjaya yang baik

Job Description:

1. Billing

• Prepare and issue transport invoices accurately and on a timely basis
• Verify supporting documents (e.g. delivery orders, trip records, customer reports) prior to billing
• Ensure billing is in accordance with agreed rates and contractual terms

2. Customer Reporting & Reconciliation

• Verify report and liaise with customers to verify, reconcile, and validate billing data
• Investigate and resolve discrepancies, disputes, or billing variances

3. Month-End Closing Support

• Assist in month-end closing activities related to transport billing
• Prepare and maintain transport accruals to ensure completeness of revenue and expenses
• Ensure transactions are recorded in the correct accounting period (minimize cross-month billing issues)

4. Data Accuracy & Control

• Ensure accuracy and completeness of billing data in the system

5. Documentation & Audit Support

• Maintain proper documentation for invoices, reports, and reconciliation workings
• Support audit requests by providing relevant schedules and documents

6. Coordination & Communication

• Act as key liaison between customers and internal finance/accounts team
• Respond to customer inquiries related to invoices, reports, and charges 

Seremban Vacancy:

• Able handle full set of trading accounts
• Ensuring proper maintenance of account transactions in compliance to statutory and requirements
• Reconciliation of the intercompany accounts, bank reconciliation, accurate posting entries, fixed assets register
• Liaison with company Secretary, auditor, tax department and other government departments
• Responsible in the timely preparation of full set of accounts, weekly, month-end, and financial year end closing with Note to Accounts and all related accounts schedules. Preparation of monthly, quarterly and yearly management reports.
• Handle finance functions including Accounts Receivable, Accounts Payable, Fixed Assets, and perform accounts reconciliations.
• Assisting with cash flow, payments, and bank-related matters
• Support audit and tax submission such as prepare audit and tax schedules for year-end finalization.
• Experience in e-invoicing

Job Requirements:

• Qualifications: Minimum LCCI/ Diploma in Accountancy or equivalent;
• At least 3 years working experience in accounting department;
• Required language(s): Mandarin (preference), English, Bahasa Malaysia;
• Able to work independently with minimum supervision;
• Positive working attitude and responsible;
• Familiar with MS Offices application, Microsoft Dynamics.

If interested, please contact/whatsapp to Mr. Chong at +6012 272 6610

Benefits:

• EPF/Socso/Annual Leaves/Medical Leaves/Public Holidays/Group Insurance/Sport Activities - Pickleball (weekly), Month Birthday Celebration.

Working Schedule - Shah Alam

• 5 days work a week (Monday to Friday).
• Working hours: Mon – Fri (8:30am – 5:30pm)

Working Schedule - Seremban

• 5 1/2 days work a week (Monday to Saturday).
• Working hours: Mon – Fri (8:30am – 5:30pm), Sat (08:30am - 1pm)

Job Responsibilities:

• Handle full set of accounts and financial reporting

• Prepare monthly financial statements and management reports

• Monitor cash flow, budgeting and financial planning

• Ensure compliance with accounting standards and tax regulations

• Maintain internal control and finance procedures

• Liaise with auditors, tax agents and relevant authorities

Job Requirements:

• Candidate must possess professional accounting qualification such as ACCA / CPA / MICPA or equivalent

• Minimum 3 years relevant working experience

• Familiar with Malaysia accounting standards and taxation

• Strong analytical and problem-solving skills

• Able to work independently and meet deadlines

• Good communication skills in Mandarin and English

岗位职责：

• 负责全盘账目及财务报告

• 编制月度财务报表及管理层报告

• 管理现金流、预算及财务规划

• 确保符合会计准则及税务法规

• 建立及维护内部财务控制流程

• 与审计师、税务代理及相关部门对接

岗位要求：

• 拥有 ACCA / CPA / MICPA 或相关专业会计资格

• 至少3年相关工作经验

• 熟悉马来西亚会计准则及税务法规

• 具备良好分析及解决问题能力

• 能独立完成工作并按时完成任务

• 能以中文及英文沟通

Benefits:

• Insurance coverage

• Public holidays

• Career growth opportunity

员工福利：

• 提供保险福利

• 享有公共假期

• 良好职业发展机会

JOB RESPONSIBILITIES:

• Candidates MUST fluent in Mandarin as we are under China Group (Read & Write)
• Fresh graduate from diploma or degree in Accounting
• At least 1 year of related experience will be an advantage
• Able to handle full set of account
• Perform responsibilities with minimum supervision
• Self-motivated
• Good interpersonal & communication skills

JOB REQUIREMENT:

• Preparation of daily & weekly reports
• Ensure all data or info are recorded and updated into system
• Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc
• Assisting with audits, fact checks, and resolving discrepancies.
• Full support to Account Executive
• Other ad hoc duties as assigned
• Any other responsibilities assigned by the management.

WORKING HOURS:

08:30am-05:30pm (Mon to Fri)

08:30am-12:30pm (Sat)

BENEFITS:

• 13 month salary & Incentive Bonus
• Able to claim overtime (OT) for additional working hours
• High-performing employees are eligible for the annual promotion review.
• EPF SOSCO EIS
• Medical / Dental
• Group Personal Accident Insurance
• Annual Leave (8+2）
• Company trip

TANGGUNGJAWAB KERJA:

• Mengendalikan kerja-kerja perakaunan dan pentadbiran am
• Membantu Akaun/Eksekutif Kanan dalam urusan operasi harian
• Menjalankan sebarang tugas dan tanggungjawab lain apabila diamanahkan

KEPERLUAN PEKERJAAN:

• Pengetahuan dan pengalaman dalam menggunakan Sistem Perakaunan SQL akan diberi kelebihan tambahan
• Mesti boleh MEMBACA dalam bahasa Mandarin kerana beberapa dokumentasi adalah dalam susunan kata bahasa Mandarin.
• Calon mesti memiliki sekurang-kurangnya Sekolah Rendah/Menengah/SPM/Level "O", Diploma/Diploma Lanjutan/Tinggi/Siswazah dalam Kewangan/Perakaunan/Perbankan atau setaraf.
• Required language(s): Mandarin, English, Bahasa Malaysia
• Sekurang-kurangnya 1 Tahun pengalaman kerja dalam bidang berkaitan diperlukan untuk jawatan ini.
• Kemahiran yang Diperlukan: Microsoft Office, Sistem Perakaunan SQL
• Sebaik-baiknya Tahap Permulaan khusus dalam Kewangan - Am/Perakaunan Kos atau setaraf.
• Bersedia untuk belajar dan bertanggungjawab

WAKTU BEKERJA:

08:30 pagi - 05:30 petang (Isnin hingga Jumaat)
08:30 pagi - 12:30 tengah hari (Sabtu)

MANFAAT:

• Elaun (upah perjalanan, pengangkutan, dll.)
• Perjalanan syarikat
• Perubatan & insurans

工作職責：

• 負責一般會計和行政工作
• 協助客戶經理/高階主管處理日常營運事務
• 承擔其他任何被指派的職責和任務。

工作要求：

• 具備SQL會計系統使用知識與經驗者優先考慮
• 必須能夠閱讀中文，因為部分文件是用中文撰寫的。
• 應徵者必須至少擁有小學/中學/SPM/“O”水準、金融/會計/銀行專業的文憑/高級文憑/高等文憑/研究生文憑或同等學歷。
• 所需語言： 國語、英語、馬來語
• 此職位要求至少1年相關領域的工作經驗。
• 必備技能：Microsoft Office、SQL會計系統
• 最好是財務專業入門級人才，例如綜合會計/成本會計或相關專業。
• 樂於學習且負責任

工作時間：

上午 8:30 至下午 5:30（週一至週五）
上午 8:30 至下午 12:30（週六）

好處：

• 津貼（旅費、交通費等）
• 公司旅行
• 醫療和保險

職位描述：

1. 計費

• 準確及時地編制和開立運輸發票
• 開票前請確認相關證明文件（例如送貨單、行程記錄、客戶報告）。
• 確保帳單按照約定的費率和合約條款計算。

2. 客戶報告與對帳

• 核實報告並與客戶溝通，以核實、協調和確認帳單資料。
• 調查並解決差異、爭議或帳單差異

3. 月末結算支持

• 協助完成與運送帳單相關的月末結算工作
• 編制並維護運輸費用計提，以確保收入和支出的完整性。
• 確保交易記錄在正確的會計期間（盡量減少跨月結算問題）

4. 數據準確性與控制

• 確保系統中計費資料的準確性和完整性。

5. 文件編制與審計支持

• 妥善保存發票、報告和對帳工作的文件。
• 透過提供相關時間表和文件來支援審計請求。

6. 協調與溝通

• 作為客戶與內部財務/會計團隊之間的主要聯絡人
• 回覆客戶關於發票、報告和費用的諮詢。

芙蓉空缺職位：

• 能夠管理全套交易帳戶
• 確保帳戶交易得到妥善維護，符合法規要求。
• 公司間帳戶核對、銀行對帳、準確的記帳分錄、固定資產登記
• 與公司秘書、審計師、稅務部門等政府部門聯絡
• 負責及時編製全套帳目，完成周結、月結及年結，並編製會計附註及所有相關會計報表。負責編制月度、季度和年度管理報告。
• 負責財務職能，包括應收帳款、應付帳款、固定資產，並進行帳戶核對。
• 協助處理現金流量、付款和銀行相關事宜
• 協助進行審計和稅務申報，例如準備年終審計和稅務報表。
• 電子發票經驗

職位要求：

• 資格要求：最低要求為LCCI/會計文憑或同等學歷；
• 至少3年會計部門工作經驗；
• 所需語言：國語（優先）、英語、馬來語；
• 能夠獨立工作，只需極少的監督；
• 積極的工作態度和責任感；
• 熟悉微軟辦公室軟體、微軟Dynamics。

如有興趣，請聯絡/WhatsApp Chong先生，電話號碼為+6012 272 6610。

好處：

• 公積金/社險/年假/病假/公共假期/團體保險/體能活動 - 匹克球（每週），每月生日慶祝活動。

工作安排 - 莎阿南

• 每週工作5天（週一至週五）。
• 工作時間：週一至週五（上午 8:30 至下午 5:30）

工作安排 - 芙蓉

• 每週工作 5 天半（週一至週六）。
• 工作時間：週一至週五（上午 8:30 至下午 5:30），週六（上午 8:30 至下午 1:00）

Our esteemed client in the Transportation/ Logistics industry is seeking a Key Account Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Key Account Manager (Tech Logistics)
• Location: CBD Area
• Working Hours: Monday to Friday, 9am to 6pm
• Salary Package: Up to $6,300 + Bonus

Job Responsibilities:

• Manage the end-to-end commercial health of a dedicated portfolio of IT vertical accounts, covering client relationships, rate negotiations, contract scope, and service escalations.
• Manage newly won accounts from the business development team and onboard them properly. Quickly assigning ownership, introducing the team, and putting a maintenance plan in place.
• Grow accounts by expanding lanes, entering new geographies, and adding value‑added services. Identify and pursue opportunities within portfolio.
• Protect margins and cash flow. Quote with discipline, manage scope creep, monitor billing and aging receivables on the accounts. Flag any issue that could hurt profitability or collection.
• Work closely with the Sales Operations Executive and operations teams on quotations and execution.
• Maintain accurate revenue projections, monitor pipeline conversions, and track upcoming workloads for the assigned portfolio.

Job Requirements:

• At least 5 years of experience in account management within freight forwarding, logistics, or supply chain. Exposure to IT logistics, trade compliance, or value‑added services is a strong plus.
• Comfortable navigating tough commercial conversations and escalations independently.
• Eager to build deep, technical expertise in niche logistics sectors and motivated to step into a people-management role over time.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Job Title: Enterprise Account Executive (Data Infrastructure / Cloud)

Employment Type: Full Time

Seniority Level: Senior Executive / Manager

Job Description:

Eve Count is building the real-time data infrastructure for mission-critical use cases and workloads. We power the next generation of high-frequency applications, enabling millions of transactions per second with sub-millisecond latency. Our technology drives massive front-end user adoption, creating a "Cloud Multiplier Effect" that directly accelerates back-end infrastructure consumption.

We are looking for a highly driven Enterprise Account Executive to take ownership of our strategic accounts. This is not a standard software sales role; you will be selling deep-tech infrastructure into product-led, engineering-driven organizations. You will be responsible for articulating our unique value proposition—how investing in our architecture not only reduces Total Cost of Ownership but drives aggregate demand and platform revenue across the broader cloud ecosystem.

Key Responsibilities:

• Act as the strategic quarterback for enterprise accounts, managing the entire complex sales cycle from pipeline generation to closing.

• Partner closely with Solutions Architects to deliver compelling business cases to C-level executives (CTOs, CIOs) and Engineering VPs.

• Clearly articulate Eve Count's unique value proposition, translating deep technical capabilities into measurable financial impact and ROI.

• Forecast, manage, and expand strategic accounts by identifying up-sell opportunities related to high-frequency data streaming and AI modules.

• Develop and execute strategic territory plans that align with our tiered funding roadmap and user acquisition targets.

Requirements:

• 5+ years of experience in enterprise B2B software sales, specifically within database, data platform, or cloud infrastructure environments.

• Proven track record of exceeding quota and managing complex, multi-stakeholder sales cycles.

• Strong business acumen with a consultative, value-based sales approach.

• Ability to understand and communicate the financial benefits of native cloud services, serverless computing, and distributed systems.

• Excellent presentation and negotiation skills directed toward technical and executive leadership.

The Opportunity

• Focus: Lead Revenue Accounting month-end close, revenue recognition compliance, GL reconciliations, journal entries, and SOX controls within a structured finance environment. Strong emphasis on Oracle Cloud ERP and revenue systems expertise.
• Office Location: Singapore / Central
• Working Hours: Monday – Friday (9am – 6pm, Hybrid arrangement)
• Candidates who are able to start work within short notice will be preferred due to the urgent nature of the hire.

The Talent

Minimum Qualifications:

• Bachelor’s Degree in Accounting, Finance, or related discipline.
• Minimum 3 years of Revenue Accounting experience (full-cycle revenue close preferred).
• Strong hands-on experience with Oracle Cloud ERP (mandatory).
• Solid understanding of revenue recognition standards (IFRS / ASC 606).
• Experience preparing revenue-related GL reconciliations (Deferred Revenue, Unbilled A/R, etc.).
• Strong analytical skills with meticulous attention to detail.
• Advanced proficiency in Microsoft Excel.
• Basic understanding of SOX/internal control requirements.

Preferred Qualifications:

• CPA or equivalent professional certification preferred.
• Experience in public accounting or technical revenue recognition.
• Exposure to revenue management tools such as RevPro.
• Proven ability to work effectively in cross-functional teams.
• Self-starter who thrives in a fast-paced, deadline-driven environment.

The Job

• Lead month-end close activities for revenue-related accounts.
• Prepare revenue-related journal entries and balance sheet reconciliations.
• Perform detailed balance sheet fluctuation analysis and investigate variances.
• Ensure accurate and compliant revenue recognition in accordance with accounting standards.
• Utilize Oracle Cloud ERP to process contractual, billing, and unbilled revenue data.
• Support SOX compliance, internal controls testing, and audit documentation.
• Participate in system testing (UAT, enhancements, billing tests).
• Prepare management reports and support ad hoc financial analysis.
• Collaborate with stakeholders to minimize revenue leakage and improve processes.

Next Step:

• Send your updated cv at JiaYi.Lim@adecco.com
• Email Subject: Revenue Accounting Analyst (US Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Job Overview

We are seeking a proactive and customer-focused Operations Executive to manage end-to-end Import and Export operations, ensuring shipments are executed accurately, efficiently, and in compliance with customer SOPs and company standards. This role serves as the key liaison between customers and internal teams, driving operational excellence, resolving service issues, monitoring performance through KPI reporting, and supporting continuous process improvements.

5.5 days week
Location: Alps Ave

Key Responsibilities

Operations & Shipment Management

• Manage and coordinate the complete import and export shipment lifecycle for assigned customer accounts.
• Ensure all shipment activities are executed accurately, on time, and in accordance with customer SOPs and operational requirements.
• Implement and onboard new customer processes and operational workflows.
• Coordinate closely with customers and internal departments to ensure seamless shipment execution.
• Monitor daily operations and proactively identify and resolve potential service disruptions.

Customer Relationship Management

• Act as the primary point of contact for customers and internal stakeholders.
• Build and maintain strong customer relationships through responsive and professional service.
• Handle customer enquiries, operational issues, and complaints effectively and in a timely manner.
• Ensure prompt communication and follow-up on customer requests and shipment updates.

Performance Monitoring & Continuous Improvement

• Prepare KPI reports and operational performance reviews for customers.
• Participate in customer review meetings and present operational performance data when required.
• Analyze operational trends and identify opportunities for process enhancements and service improvements.
• Recommend and implement corrective actions to improve efficiency and customer satisfaction.

Commercial & Financial Support

• Prepare ad-hoc quotations and pricing proposals for customers.
• Monitor customer payment status and follow up on outstanding invoices.
• Investigate and resolve payment discrepancies in collaboration with relevant stakeholders.
• Support cost management initiatives and minimize operational errors and Cost of Quality incidents.

Compliance & Governance

• Ensure compliance with company policies, customer requirements, and regulatory standards, including AED compliance.
• Maintain accurate documentation, SOP updates, and process alignment across the team.
• Support staff training and knowledge sharing on operational procedures and customer requirements.

Additional Responsibilities

• Prepare operational data and reports for customer business reviews.
• Support team objectives and contribute to overall operational excellence.
• Perform any other duties assigned by management.

Requirements

• Diploma or higher qualification in Logistics, Supply Chain Management, Business, or a related discipline.
• Minimum 2 years of experience in freight forwarding, logistics operations, import/export coordination, or customer service within the logistics industry.
• Strong understanding of air freight operations and shipment processes.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proven ability to manage customer enquiries, complaints, and operational issues independently.
• Strong analytical and problem-solving capabilities with the ability to translate data into actionable insights.
• Proficient in Microsoft Excel, Power BI, and other data analytics tools.
• Experience with digital automation tools such as Power Apps or similar platforms is advantageous.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to continuous improvement and service excellence.
• Effective team player with a proactive and adaptable mindset.