Total 37 purchasing lead job vacancies in Accounting / Auditing category

The Lead of Account Management (Shops) is responsible for driving the commercial growth of our existing Q-Commerce marketplace portfolio. This role spans across grocery and all non-grocery verticals, covering the whole of Malaysia.

Leading a high-performing team of Strategic Account Managers, Account Managers and Coordinators, your mandate is topline and commercial acceleration.

Key Responsibilities

1. Team Leadership & Performance Culture

• People Management: Lead, mentor, and coach a team of Strategic Account Managers, Account Managers and Coordinators, fostering a culture of data-driven portfolio management and high-velocity execution.
• KPI Management: Accountable for team delivery across KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
• Cross-Functional Alignment: Work closely with cross-functional teams (including acquisition, operations) to ensure smooth merchant lifecycles and resolve systemic performance bottlenecks.

2. Commercial Performance & Top-Line Growth

• Top-Line Ownership: Drive overall commercial performance for the active marketplace, taking full accountability for merchant GMV & other income growth.
• Joint Business Planning (JBPs): Build, negotiate, and execute long-term JBPs with major partners and key accounts to align mutual growth goals.
• Campaign Participation & Strategy: Design and execute seasonal and platform-wide campaign strategies (e.g., Mega Campaigns, tactical promos); drive high merchant adoption, funded deal submissions, and co-marketing investments from key partners to boost platform competitiveness.
• Other revenue: Grow alternative revenue streams by pitching and scaling high-impact advertising, visibility packages, and digital marketing opportunities to existing partners.

3. Merchant Success & Virtual Storefront Quality

• On-App Performance: Continuously optimize commercial potential by identifying performance gaps within the existing partner database.
• Catalog & Content Integrity: Oversee the customer-facing quality of your team's portfolios, ensuring partners maintain accurate imagery, high-standard content, and real-time inventory updates.

4. Market Intelligence & Data Strategy

• Data-Driven Prioritization: Leverage commercial data analytics to assess campaign ROI, prioritize account manager resources, and back commercial decisions with hard metrics.
• Market Insights: Monitor competitor strategies and shifting retail trends in Malaysia to protect and expand market share within your active account base.

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

We are looking for a results-driven Account Manager (Sales) to manage and grow our client accounts while identifying new sales opportunities. This role focuses on building strong client relationships, driving revenue growth, and ensuring a high level of customer satisfaction through effective account management and sales strategies.

Responsibilities

• Manage and nurture relationships with existing corporate and individual clients to drive client retention and satisfaction
• Identify and pursue upselling and cross-selling opportunities within assigned accounts to increase revenue
• Generate new business opportunities through proactive lead generation and client referrals
• Prepare tailored proposals, quotations, and presentations to effectively communicate value propositions to clients
• Negotiate pricing, contracts, and service agreements to secure profitable deals and maintain client trust
• Serve as the primary point of contact for client inquiries and escalations, resolving issues promptly to maintain strong partnerships
• Coordinate with internal teams to ensure seamless service delivery and client experience
• Monitor account performance metrics and implement strategies to enhance client satisfaction and retention
• Maintain accurate and up-to-date records of client interactions and sales activities using CRM systems
• Prepare detailed sales reports, forecasts, and updates for management to inform strategic decision-making
• Manage and lead account management team

Preferred competencies and qualifications

• Diploma or Degree in Sales, Marketing, Business, or related field
• Experienced in Sales/Account Management
• Proficient in CRM systems and Microsoft Office applications
• Strong communication, presentation, and negotiation skills demonstrated through successful client engagements
• Customer-focused mindset with proven ability to build and sustain long-term client relationships
• Target-driven, proactive, and results-oriented approach to sales in a fast-paced environment

Experience: 8+ Years | Platform: Murex MX.3 | Domain: Finance & Accounting

Senior Murex Finance & Accounting SME responsible for leading Accounting Engine configuration, Finance reporting, P&L, MTM, GL reconciliation, accounting controls, and Finance transformation initiatives within a banking environment.

Key Responsibilities

• Lead the design and implementation of Murex Accounting Engine and Finance reporting solutions.
• Manage accounting configurations, GL mappings, accounting templates, accruals, amortization, and MTM reporting.
• Drive Finance requirements gathering, functional design, testing, reconciliation, and UAT activities.
• Ensure accurate accounting entries, ledger reconciliation, P&L reporting, and regulatory compliance.
• Collaborate with Finance, Product Control, Risk, Operations, and Technology teams throughout the project lifecycle.

Must-Have Skills

• Strong hands-on experience with Murex MX.3 Accounting Engine & Finance Module.
• Expertise in P&L Attribution, MTM Valuation, Accruals, Amortization, and Accounting Entries.
• Experience with General Ledger (GL) Reconciliation and Financial Reporting.
• Strong understanding of Capital Markets Products (FX, Fixed Income, Money Markets, IRD).
• Advanced stakeholder management, testing, UAT, and Finance transformation experience.

As a Lead Account Executive based in Singapore, you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries.

What You Will Do

• Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the HK & TW markets, and exceed sales targets.

• Own the Sales Process: Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.

• Articulate Value: Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.

• Collaborate & Learn: Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.

• Hunt & Prospect: Develop and maintain a strong, data-backed pipeline with accurate forecasting. Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Hong Kong & Taiwan regions.

• Build the Market Presence: Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the region (HK & TW).

Job Description:

• Responsible for the analysis, design, configuration, and delivery of MX.3 Datamart reporting solutions covering the Back Office (BO) and Finance reporting domains within a corporate banking transformation programme.
• The role sits at the intersection of business analysis and technical Datamart delivery, requiring the candidate to bridge the requirements of Operations, Settlements, and Finance Controller teams with the capabilities of the MX.3 Datamart reporting engine.
• The incumbent will engage directly with BO and Finance stakeholders to capture and formalise reporting requirements, translate them into Datamart object designs and report specifications, and work within the Datamart team to configure, test, and validate report outputs.
• The role operates within the broader Datamart workstream under the direction of the Murex Datamart Lead, while taking individual ownership of the BO and Finance reporting catalogue from requirements through to UAT sign-off.

KEY RESPONSIBILITIES

Requirements Analysis — Back Office & Finance:

• Engage directly with Back Office (settlements, confirmations, nostro reconciliation, payments) and Finance (P&L controllers, accounting, financial reporting) stakeholders to gather, analyse, and document reporting requirements through structured workshops and interviews.
• Translate BO and Finance business requirements into detailed Business Requirement Specifications (BRS), Functional Design Documents (FDDs), and Datamart report specifications covering data sources, fields, filters, aggregations, and output formats.
• Understand the Murex system setup at the client — including the EOD process, report delivery schedule, BO workflow structure (settlement instructions, confirmation generation, event processing), and Finance accounting entry flows — to ensure report designs are grounded in platform reality.
• Work closely with the Murex Datamart Lead to align BO and Finance report designs with the broader Datamart data model strategy, ensuring consistency of dynamic table usage, feeder dependencies, and object reuse principles.
• Participate in peer reviews of requirements and design documentation, incorporating feedback from the Datamart Lead, Integration Lead, and business stakeholders to refine report specifications before build commences.

Datamart Configuration & Report Development:

• Configure MX.3 Datamart objects required for BO and Finance reporting: dynamic tables (including PL, CS, DT, LRB), feeders, batch of feeders, processing scripts, extractions, and pre/post filter conditions.
• Develop and maintain the following core BO reporting outputs within Datamart: settlement instruction reports, nostro balance and position reconciliation extracts, confirmation status reports, failed trade and breaks reports, cash management blotters, and trade lifecycle BO views.
• Develop and maintain the following core Finance reporting outputs within Datamart: daily P&L attribution reports, mark-to-market valuation extracts, accruals and amortisation schedules, accounting entry validation reports, ledger reconciliation extracts, and balance sheet position feeds.
• Segregate and catalogue reports by business stream, product, creation class, required fields, complexity, and execution frequency to maintain a clean and auditable BO and Finance reporting inventory.
• Develop a report-level data model mapping business reporting fields to MX.3 Datamart dynamic table columns and the Murex FIN schema, ensuring accurate data lineage documentation for each BO and Finance report.
• Execute processing scripts and batches manually or via Control-M, and participate in EOD report scheduling configuration, dependency setting, and batch performance monitoring for the BO and Finance reporting scope.

Report Validation & Reconciliation:

• Reconcile Datamart report extraction outputs for BO and Finance reports against onscreen MX.3 views, Mreport equivalents, and source system data (e.g. settlement systems, GL, nostro statements) to validate data accuracy and completeness.
• Analyse and resolve discrepancies in BO and Finance report outputs arising from filter condition changes, feeder configuration issues, missing data enrichment, or dynamic table population errors.
• Perform data quality checks on Finance reporting outputs — including P&L figures, accrual amounts, MTM values, and accounting entries — against expected results provided by Finance Controllers and Product Control teams.
• Validate that SWIFT-related reporting outputs (settlement instruction extracts, confirmation reports) correctly reflect the trade population and message statuses managed within the MX.3 BO workflow.
• Document and maintain a report reconciliation log for all BO and Finance Datamart reports, tracking sign-off status, outstanding issues, and resolution actions through to UAT acceptance.

Testing & UAT Support:

• Define and write test cases for BO and Finance Datamart reports, covering positive scenarios, edge cases, and reconciliation validations; ensure test documentation is consistent with programme testing standards.
• Execute SIT-level testing of Datamart report configurations within the test environment; log, triage, and track defects through to resolution in coordination with the Datamart Lead and technical team.
• Support business users (BO operations staff, finance controllers, product control analysts) during UAT — responding to queries, investigating data discrepancies, performing configuration fixes, and providing root-cause analysis for failed report validations.
• Assist the Datamart Lead with effort estimation for BO and Finance report development and UAT scope; maintain delivery tracking logs for all assigned report items.
• Ensure all test documentation, defect resolutions, and report sign-off artefacts for BO and Finance scope are filed accurately and consistently with the programme's quality management framework.

Stakeholder Engagement & Communication:

• Communicate regularly with BO Operations Team Leads, Finance Controllers, and Product Control managers to provide status updates on report delivery, surface open issues, and align on prioritisation decisions.
• Act as the primary point of contact for BO and Finance reporting queries throughout the transformation programme, maintaining clear and professional communication with both business and technology stakeholders.
• Contribute to programme governance forums by providing BO and Finance Datamart workstream status updates and flagging risks or issues to the Datamart Lead in a timely manner with proposed resolution actions.
• Support knowledge transfer activities at the end of the implementation phase, including documentation of report configurations, operational procedures, and user guides for the BO and Finance reporting suite.
• Collaboration Within the Datamart Workstream
• Work within the Murex Datamart workstream under the direction of the Datamart Lead, taking individual ownership of the BO and Finance reporting scope while collaborating effectively with peers covering FO, Risk, and other reporting streams.
• Participate in daily stand-ups, design reviews, and workstream planning sessions; proactively flag dependencies on FO trade booking, BO workflow configuration, and Finance accounting engine setup that may affect Datamart report development.
• Coordinate with the MxML / Integration BA to ensure that downstream report consumers (GL systems, regulatory reporting platforms, finance consolidation tools) receive correctly structured and timed Datamart extracts from the BO and Finance reporting scope.
• Support and mentor less experienced Datamart analysts within the team on BO and Finance domain knowledge, report design principles, and MX.3 Datamart configuration best practices.

Requirements:

PRIMARY REPORTING STREAMS:

• Back Office (BO) Reporting -> Settlement Instructions & Confirmations · Nostro & Position Reconciliation · Cash & Payment Reporting · Failed Trades & Breaks · Trade Lifecycle BO Views · SWIFT Message Reporting.
• Finance Reporting -> P&L Attribution & Explain · Accruals & Amortisation · Mark-to-Market Valuations · Ledger Reconciliation · Accounting Entry Validation · Balance Sheet & Income Statement Reporting.

KEY SKILLS AT A GLANCE:

• MX.3 Datamart Configuration: Accruals, MTM & Ledger Reconciliation.
• Dynamic Tables (PL, CS, DT, MV, LRB): MX.3 Reporting Architecture & Data Model.
• Feeders, Extractions & Processing Scripts: SQL (Sybase / Oracle) — Intermediate to Advanced.
• BO Settlement & Confirmation Reporting: Unix / Shell Scripting / Control-M.
• Nostro & Position Reconciliation Reports: Requirements Gathering & BRS Writing.
• P&L Attribution & Finance Reporting: SIT / UAT Support & Defect Management.

Experience:

• 5–8 years of hands-on experience in Murex MX.3 Datamart reporting within Back Office and/or Finance reporting domains in a corporate or investment banking environment.
• Solid working knowledge of MX.3 Datamart architecture and configuration: dynamic tables, feeders, batch of feeders, processing scripts, extractions, reporting tables, and pre/post filter conditions.
• Demonstrated experience developing BO Datamart reports: settlement instruction extracts, nostro reconciliation reports, confirmation status reports, failed trade blotters, and cash position reports.
• Demonstrated experience developing Finance Datamart reports: P&L attribution, MTM valuation extracts, accruals/amortisation schedules, accounting entry validation reports, and GL reconciliation feeds.
• Good understanding of the MX.3 reporting architecture, MX data model, and the Murex FIN schema as they relate to BO and Finance report data sourcing and field mapping.
• Solid knowledge of capital markets products and their trade lifecycle within MX.3, with particular emphasis on the Back Office and Finance dimensions: settlement workflows, event processing, accounting entries, and P&L generation for FX (mandatory), Money Markets, Interest Rate Derivatives, Fixed Income, and Equity products.
• Good understanding of the Murex Back Office module: settlement instructions, confirmation workflows, nostro management, and the interaction between BO event processing and Datamart report population.
• Good understanding of the Murex Finance / Accounting Engine: P&L explain, accruals, MTM calculations, accounting templates, and how Finance accounting entries are represented in Datamart dynamic tables.
• Experience in MXRes configuration file familiarity and launcher flags as they affect Datamart batch report execution is an advantage.
• Exposure to Mreport framework and experience participating in Mreport-to-Datamart migration projects is desirable but not mandatory.
• Proven ability to gather, document, and validate reporting requirements from BO and Finance stakeholders in a structured BA capacity.

Education:

• Bachelor's degree in Finance, Accounting, Information Technology, Computer Science, Business Analytics, or a related discipline.
• Formal Murex training in Datamart and Reporting modules is advantageous. A professional accounting qualification (ACCA, CPA, or equivalent) or finance credential is a plus for the Finance reporting dimension of this role.

Technical Skills

• Intermediate to advanced SQL skills (Sybase and/or Oracle) for Datamart report data validation, reconciliation querying, and diagnostic analysis across the Murex FIN schema.
• Basic to intermediate Unix / Linux command-line proficiency; Shell scripting experience for batch monitoring and simple data processing tasks is advantageous.
• Familiarity with Control-M or equivalent job scheduling tools for monitoring and executing Datamart batch jobs and processing scripts in a Murex EOD context.
• Exposure to at least one BI or reporting tool (Actuate eRD Pro, Crystal Reports, MicroStrategy, Tableau, or Power BI) used to present Datamart report outputs to BO and Finance consumers.
• Excel and Excel VBA skills for report validation, reconciliation, and ad-hoc Finance/BO data analysis tasks.
• Familiarity with SWIFT messaging types relevant to BO reporting (MT300, MT320, MT202, MT199 settlement and confirmation series) is beneficial for report scope understanding.

PERSONAL ATTRIBUTES:

• Detail-oriented and data-driven; committed to producing accurate, reconciled, and fully validated report outputs before releasing to UAT or production.
• Strong analytical and problem-solving skills; able to trace data discrepancies from Datamart report output back to source trade booking, BO event processing, or Finance accounting entry configuration.
• Good written and verbal communication skills; able to write clear, professional BRS and FDD documents and present findings to BO and Finance stakeholders at business review meetings.
• Proactive and self-directed within the assigned BO and Finance reporting scope; able to manage individual workstreams independently while escalating blockers clearly to the Datamart Lead.
• Collaborative team player; works effectively within the Datamart workstream and across adjoining streams (FO, BO, Finance, Integration) in a complex multi-team programme environment.
• Motivated to grow both technical Datamart skills and capital markets domain knowledge within the Back Office and Finance reporting space.

Leadership & Ownership Responsibilities:

• Own end-to-end delivery of BO and Finance Datamart reporting scope from requirements through UAT sign-off
• Act as the SME for Datamart reporting across Back Office and Finance streams, providing guidance on design, configuration, and validation approaches
• Coordinate with FO, Integration, and Finance teams to manage dependencies impacting Datamart report development
• Support the Datamart Lead in planning, estimation, and prioritisation of reporting deliverables across the programme
• Mentor junior Datamart analysts on reporting design standards, reconciliation approaches, and MX.3 Datamart best practices.

About Capital One

Capital One Financial Corporation is a major American bank holding company specializing in credit cards, consumer banking, and commercial banking. Founded in 1994, it pioneered the mass marketing of credit cards using data analytics and has grown into one of the largest financial institutions in the U.S., with a significant presence in the UK and Canada.

What You’ll Do

Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What we’re looking for

• Provides support to acquirers, network to network partners, issuers, and processors, and conducts necessary research.
• Supports business development teams to expand acceptance, including the onboarding of new franchises.
• Supports participants through the semi-annual release process by managing and coordinating efforts.
• Analyzes end-to-end transaction processing, and troubleshoots issues and acceptance complaints.
• Mentors team members, executes department initiatives, and leads the department to ensure overall success.
• Travels up to 10% of the time as required by the role.

Basic Qualifications

• Bachelor’s Degree in Finance, Business Administration and Management, Information Technology, or Engineering or in lieu of a degree: 6 years of experience in payments or financial services.
• 4 years of experience in payments or financial services

Preferred Qualifications

• Demonstrated capability in risk management and executing day-to-day escalations to management.
• Prior experience supporting business development teams and onboarding new franchises.
• Advanced technical aptitude related to payment systems networks, issuers, and processors.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

About the Role

Accenture is seeking a high-calibre Client Account Lead to play a strategic role within one of our most significant Government-Linked Corporation (GLC) portfolios in Singapore. This role sits at the intersection of client trust, transformation delivery, and commercial growth, supporting institutions that are central to Singapore’s economic and national development agenda.

You will act as a trusted advisor to senior business and technology leaders, shaping and delivering complex transformation programmes while building a strong foundation toward full Client Account Lead ownership.

Key Responsibilities

• Build and sustain trusted relationships with senior business and technology stakeholders within a flagship Singapore GLC account

• Navigate complex institutional, governance, and policy-driven environments, with a strong understanding of GLC operating models

• Represent Accenture with credibility and commercial maturity when engaging Director, Vice President, and C-suite stakeholders

• Partner with clients to translate organisational and national priorities into actionable transformation programmes across digital, operations, data/AI, and core technology

• Collaborate with Accenture’s cross-functional teams and reinvention partners to deliver integrated, high-impact solutions

• Support the execution of large-scale, mission-critical programmes where delivery discipline, pace, and stakeholder alignment are essential

• Identify, shape, and progress new growth opportunities within the account, contributing to pipeline development, proposal efforts, and deal structuring

• Track and support account performance across revenue, pipeline, and key commercial metrics

Required Qualifications

• Minimum 12 years of experience in consulting, account management, or a senior client-facing leadership role

• Demonstrated experience working with Singapore GLCs, statutory boards, or government-linked organisations, or strong familiarity with how these institutions operate

• Proven ability to engage and influence Director-level to C-suite stakeholders with confidence and commercial insight

• Experience contributing to or leading large-scale transformation programmes in complex, matrixed environments

• Exposure to commercial discussions, deal shaping, and account growth activities

• Ability to work effectively across Southeast Asian markets and multicultural teams

• Strong understanding of complex enterprise programmes involving digital core platforms, including SAP

Preferred Qualifications (Optional)

• Prior experience supporting or transitioning into full Client Account Lead responsibilities

• Exposure to regional or multi-country account governance models

• Experience working across public sector-adjacent or regulated industries

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe innovation thrives in an inclusive and diverse environment. Accenture actively fosters a workplace free from bias, where everyone feels a sense of belonging and is empowered to do their best work. We support our people’s physical, mental, and financial well-being and provide continuous learning opportunities through certifications and diverse experiences.

Join Accenture to work at the heart of change. Visit us at

www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing employment opportunities to veterans and service members.

Position Overview

The Account Director serves as one of JLL's most important leadership positions, responsible for delivery to the client across multiple service lines and geographies while managing diverse responsibilities across different timeframes. This role acts as the primary point of contact for all matters specific and related to the account, building and maintaining strong, long-lasting customer relationships.

Key Accountabilities & Responsibilities

Strategic Leadership & Account Management

• Act as the primary point of contact for all matters specific and related to the account

• Develop forward-looking, peer-reviewed strategic plans that maximize profitability and leverage JLL's capabilities

• Create and execute annual account business plans aligned with client growth and JLL's profitability

• Build and maintain strong, long-lasting customer relationships

• Oversee customer account management including forecast, budget, and tracking of key account metrics

• Ensure seamless and efficient delivery, improving cost optimization, mitigating risk, and fostering sustainable practices, development of the team including cross-skilling

Client Relationship Management

• Conduct regular client engagements including:

• Weekly Operations meetings

• Monthly Management Review meetings

• Quarterly Business Reviews (QBRs)

• Demonstrate strong attention to detail and proactive communication of updates, issues, risk mitigation solutions, and delays

• Proactively engage stakeholders to ensure that on-site client's expectations are met

• Build and develop effective client/stakeholder relationships across multiple levels of the organisations (JLL and Client)

• Serve as on-site key point of contact for Facilities in the client's premises

• Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance

Operational Excellence & Site Operations Management

• Manage all building-related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems

• Ensure compliance with contract requirements and manage risk

• Manage internal reporting such as development tracker, opex and capex pipeline, compliance, risk and issues

• Recommend continuous quality improvement practices and implement Industry Best Practice operations

• Implement building procedures and performance measures and ensure they are maintained at all times

• Ensure all Critical Environment (CEM) requirements are met

• Review existing operations regularly to reduce costs and improve operational standards

• Provide 24/7 emergency call support and site attendance as required

• Co-ordinate critical out-of-hours issues & participate as a key team member in investigations and responses to emergency situations

• Ensure uninterrupted site operations

Business Development & Growth

• Develop new business and identify new business opportunities

• Participate in contract negotiations and agreements

• Expand share of wallet by solving client pain points

• Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang LaSalle network

Team Leadership & People Management

• Build and lead empowered, technically capable account leadership teams whose competencies align with the client's industry and business

• Foster talent development and conduct quality career development conversations

• Manage diverse teams across different timeframes and geographies

• Manage and coach team members

• Develop and sustain a high-quality, well-motivated team

• Ensure high staff morale, trust and work ethics

• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

• Mentor and enable Training & Development of team members

• Ensure staff development to anticipate/meet client's requirements

IFM-Specific Responsibilities

• Oversee integrated facilities management services including hard and soft services

• Manage IFM service delivery models (self-performed and sub-contracted) covering:

• Facility management

• Engineering services

• Workplace services

• EHS

• Site services and Minor Works

• Ground maintenance

• Employee services

• Utilities and energy

• Specialty services

• Ensure governance and account management structures are in place

• Identify account-level resources for quality management and implementation of global playbooks

• Sponsor the Asset Management Program and Audit program allocating resources and ensuring delivery execution

Procurement & Vendor Management

• Manage all 3rd party/subcontractor performance

• Ensure vendors are well-managed, delivering services on time and within budget

• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

• Ensure vendors are selected based on their familiarity with the local market situation, enabling them to offer timely and effective responses to service requests

Contracts Management

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs

• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

• Ensure contracts are continually assessed to deliver best value to the client

Financial Management

• Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

• Ensure financial processes are followed at all times with no non-compliance outcomes

• Understanding of account financials, contract management, and commercial excellence

• Develop and oversee the forecast and budget management for the account

Health, Safety, Security & Environment (HSSE) Management

• Ensure the provision of a safe working environment

• Ensure compliance with statutory regulations on fire, health and safety standards

• Ensure all working environments meet all requisite OH&S Standards

• Support the Account HSSE Manager with determining appropriate actions to address risks and opportunities

Risk Management

• Ensure a property risk management program including audits is implemented and maintained

• Ensure disaster recovery and business continuity plans are implemented and maintained

• Ensure escalation procedures and incident reporting procedures are implemented and in place

• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

• Act as an escalation point for issues that require resolution and/or support

Performance Management

• Achieve Key Performance Indicators and Service Level Agreement targets

• Attain client KPIs

• Ensure continual service improvements

• Maintain client satisfaction at the highest level - >8 Net Promoter Score

Administrative Support

• Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs-be basis

Key Result Areas

• Uninterrupted site operations

• Client satisfaction

• Continual service improvements

• Attaining client KPIs

• Account profitability and growth

• Team development and retention

Required Qualifications

Education

• Bachelor's/Diploma in Mechanical/Electrical/Building/Facilities Management mechanical bias prefered

• Advanced degree or professional certifications are advantageous

Experience

• Minimum 10 years in Facility Management with proven team management and leadership experience

• Minimum 3+ years in similar multi-service line Account Leadership position

• Background in Manufacturing operations / semiconductor industry preferable

• Proven track record managing multiple scaling accounts or small/medium size regional enterprise accounts

• Demonstrable experience in facilities management and corporate real estate

Technical Knowledge & Skills

• Client-centric: Deep empathy, transparent communication and passion to meet client needs

• Authentic leadership: Ability to earn respect, build trust, and demonstrate integrity

• Solution-oriented: Capability to uncover opportunities and turn challenges into valuable outcomes through coherent strategy development and plan execution

• Growth-driven: Focus on enhancing client experience while seeking continuous improvement

• Relationship management: Strong ability to build trust, loyalty, and long-term partnerships

• Financial acumen: Understanding of account financials, contract management, and commercial excellence

• Strong analytical, presentation, excellent communication and organization skills

• Knowledge of Occupational Health and Safety requirements

• Knowledge of M&E systems, Financial & Management Reporting

• Strong communication and interpersonal skills with the ability to build rapport quickly

• Sound computer skills in Microsoft Office

• Demonstrated ability to manage multiple and complex operational matters on a daily basis

Personal Attributes

• Strong personal brand reflecting reputation, expertise, and professional image

• Credibility and passion as a knowledgeable professional who delivers on promises

• Influence to drive decisions and positively impact client outcomes

• Ability to work under pressure and manage emergency situations

• Delivers with, and for, the team as an integrated and hands-on team player

• Executes with speed and leverages capabilities of the team and platform to integrate into workable and structured plans

• Flexibility to provide 24/7 support when required

About the Role

Accenture is seeking an emerging Client Account Lead to support a strategic Software & Platforms client across Southeast Asia. This role is designed for a high‑potential professional who brings a consultative mindset, strong client engagement skills, and the ability to operate effectively within small, agile teams while contributing to both delivery and account growth.

The role provides exposure to senior stakeholders, commercial strategy, and regional collaboration, with a clear pathway to grow into a full Client Account Lead position.

Key Responsibilities

• Support the management of a strategic client account, building trusted relationships with senior business and technology stakeholders

• Partner with client teams to understand business priorities and contribute to shaping transformation, innovation, and operational initiatives

• Collaborate with cross‑functional Accenture teams across geographies and time zones to deliver aligned outcomes

• Contribute to account growth by identifying opportunities, supporting deal shaping, and assisting in the development of client proposals

• Support management of account financials, including pipeline tracking and key commercial metrics

• Demonstrate a strong understanding of the client’s industry and operating environment, particularly within the software and platforms ecosystem

• Operate in an agile,

individual‑contributor

capacity when required, with flexibility to travel within the region as business needs arise

Required Qualifications

• Minimum of 10 years of experience in consulting, account management, or a combination of both

• Experience within the Software & Platforms industry, including exposure to large platform‑based organizations

• Proven experience engaging with senior client stakeholders at Director or Vice President level, with some exposure to C‑suite interactions

• Track record of supporting transformation or operational programs in complex enterprise environments

• Experience contributing to commercial discussions, account growth initiatives, or deal support activities

• Ability to work effectively across Southeast Asia markets and multicultural environments

Preferred Qualifications

• Familiarity with the Southeast Asia technology landscape, including emerging software and platform players

• Experience working within regional or global account structures

• Exposure to agile delivery models and cross‑functional team environments

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 

Join the Most International Company in the World - DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Global Account Manager

We are looking for a Global Account Manager. Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network. You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio. In addition, you will provide customer account revenue and activity reporting as required by the management team.

Your Tasks

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan & coordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each of the designated account customers.
• Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
• Contribute to the regional bidding or RFQ process when requested.

What You Bring

• Minimum 5 years of experience in account management/development and corporate consultative/solution-based sales experience in a service-related industry.
• Familiarity with the International Express/ Air Transportation industry will be an added advantage.
• Strong teamwork / collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.
• Degree in Business or related discipline.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - our recruiters are looking forward to receiving your application!

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. name@dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.