Tanjong Pagar
Hybrid Work Arrangement (2 to 3 days WFH)
Responsibilities
Reservation Duties: (60% – 70% of the time)
●As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required.
●Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements.
●You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels.
●Enter new reservations, changes, and cancellations into various software systems.
●File guest correspondence and other reservation documentation.
●Stay updated on room rates, special offers, and promotions.
●Ensure reservations are processed efficiently and accurately.
●Process payments and send confirmation details to customers.
●Sort out issues related to bookings or reservations.
●Follow up with guests for additional required information for visa requirements or updated passports.
●Act as a liaison between the company and guests to ensure customer satisfaction.
●Provide support to customers who need to amend or cancel reservations.
●Ensure client and guest profiles are properly created, maintained, and updated.
●Monitor room sales and apply selling strategies to increase revenues.
●Maintain a high level of product knowledge to explain services and facilities to clients.
●Work with the Manager to arrange pre-payment to hotels and suppliers.
Travel Host Duties: (30% of the time) unless peak season then can be up to 50% of the time.
●Meet and greet guests at the ferry terminal upon arrival.
●Assist in the advance collection of boarding passes and luggage check-in.
●Assist with customs and immigration clearance.
●Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.
●Engage with guests, answer questions, and explain the next steps in the journey.
●Troubleshoot problems that may arise and remain calm and positive.
Requirements
● Experience as a Reservations officer in an inbound travel agency is needed.
● Flexibility to work on a shift basis, including evenings, weekends, and public holidays.
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
