The Operations Manager (ACMV) is responsible for leading and managing the overall operations, maintenance and performance of ACMV systems across assigned sites and projects. The role oversees operational planning, team management, client engagement, preventive maintenance programmes, and Addition & Alteration (A&A) works to ensure efficient, reliable and compliant ACMV operations in accordance with organisational and regulatory standards.

Responsibilities

• Lead and manage daily ACMV operations, maintenance activities and service delivery across assigned sites
• Oversee preventive and corrective maintenance programmes for ACMV systems and equipment
• Manage operational planning, manpower deployment and resource allocation to ensure smooth operations
• Monitor ACMV system performance and implement improvement initiatives to enhance operational efficiency and reliability
• Oversee ACMV upgrading, retrofitting and Addition & Alteration (A&A) works, including project coordination and execution
• Liaise with clients, consultants, contractors, vendors and internal stakeholders on operational and technical matters
• Review technical reports, maintenance records, incident investigations and operational documentation
• Manage contractors and service providers to ensure quality, safety and compliance with contractual requirements
• Support budgeting, cost control, procurement and operational reporting activities
• Ensure compliance with Workplace Safety & Health (WSH), Environmental Management System (EMS) and statutory regulations
• Lead emergency response and recovery activities relating to ACMV systems and critical building operations
• Provide leadership, guidance and training to engineers, technicians and site teams

Requirements

• Degree or Diploma in Mechanical Engineering, Building Services Engineering or related discipline
• Minimum 5–8 years of relevant experience in ACMV operations, facilities management or building services
• Experience managing ACMV maintenance operations, A&A works and technical teams
• Strong knowledge of ACMV systems, chiller plant operations, BMS and maintenance best practices
• Familiar with local codes, regulations and WSH requirements
• Good leadership, communication and stakeholder management skills
• Able to work independently and manage multiple operational priorities in a fast-paced environment

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare
• report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monthly accommodation updates
• Monitoring & updating attendance of employees' records and maintaining a proper
• filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Location: Bukit Batok - Wcega Plaza (West)

· Assist in end-to-end catering operations, from setup to teardown

· Support logistics planning for multi-site deliveries and events

· Monitor fleet performance, maintenance schedules, and compliance

· Coordinate manpower deployment and shift planning across functions

· Contribute to SOP development and continuous process improvement

· Analyze operational data to support decision-making and cost control

· Collaborate with cross-functional teams to ensure service excellence

· Participate in leadership training and strategic planning workshops

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

Job Responsibilities

• Lead and manage retail store teams to achieve sales targets and business goals.
• Oversee and manage the operations of multiple retail outlets.
• Monitor and improve sales performance across all stores.
• Manage staff attendance, scheduling, and discipline.
• Recruit, train, coach, and develop retail staff.
• Handle employee issues and customer complaints professionally.
• Plan and execute store promotions, visual merchandising, and product displays.
• Analyze sales data and implement strategies to improve store performance.
• Ensure smooth daily operations across all retail outlets.
• Drive team motivation and maintain a positive working culture.

Requirements

• Minimum 3 years of experience in retail management or multi-store operations.
• Leadership and people management skills.
• Able to work independently and make decisions without constant supervision.
• Excellent communication skills in both English and Chinese.
• Experienced in handling customer complaints and staff-related matters.
• Understanding of retail operations, merchandising, and sales management.

We Are Looking For Someone Who

• Can lead and inspire teams to achieve outstanding sales results.
• Takes ownership of the business and continuously seeks ways to improve performance.
• Brings new ideas and solutions instead of waiting for instructions.
• Has strong responsibility, leadership, and execution skills.
• Is passionate about retail and business growth.

Job Title: Security Operations Engineer (L1.5)

Key Responsibilities:

• Monitor and respond to security alerts using Microsoft Sentinel and other security tools
• Perform basic investigation and triage of incidents before escalation to L2/L3 teams
• Manage privileged access activities using CyberArk
• Monitor endpoint and threat alerts from Trend Micro
• Generate daily, weekly, and monthly security reports
• Track incidents, update tickets, and ensure SLA compliance
• Assist in vulnerability and patch monitoring activities
• Follow SOPs and support incident response processes

Requirements:

• Basic experience in Security Operations / SOC environment
• Hands-on exposure to SIEM tools (preferably Sentinel)
• Familiarity with CyberArk or any PAM tool
• Knowledge of endpoint security tools like Trend Micro
• Understanding of security incidents, alerts, and escalation workflows
• Good communication and documentation skills
• Level: L1.5 (Initial triage + basic analysis, with escalation support)

We are partnering with a leading financial services and trading technology company in Singapore that is looking to hire a Linux Platform Operations Engineer to join their high-performing infrastructure team.

This is a hands-on role supporting mission-critical trading environments and low-latency infrastructure across global platforms. You will work closely with Infrastructure, SRE, Engineering, and Security teams to manage and optimize Linux platforms in a highly available 24x7 environment.

Key responsibilities:

• Build, manage, and support Linux server infrastructure across trading environments

• Handle incident response, troubleshooting, and root cause analysis for critical systems

• Work on automation using Python and Shell scripting

• Support configuration management, patching, and platform upgrades

• Manage monitoring, observability, and system performance tuning

• Participate in infrastructure projects, DR testing, and on-call support rotations

Requirements:

• 5+ years of Linux infrastructure / platform engineering experience

• Strong understanding of Linux Kernel, networking, and system performance

• Experience with automation tools such as Python, Shell scripting, Salt/Puppet

• Exposure to cloud and container environments (AWS, Kubernetes, Docker) is advantageous

• Experience with monitoring tools such as Grafana and Prometheus

• Background supporting enterprise or trading environments is highly preferred

Main Duties & Responsibilities:

• Report directly to Sales & Operations Director
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• Shifting of manpower from outlets to outlets when manpower is down
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Conduct product theories, hands-skill and sales pitch training
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Installation Operations Executive

Role Overview

The Installation Operations Executive is responsible for ensuring smooth operational execution from post-sales handover to successful customer handover.

This role owns installation readiness, installer deployment coordination, logistics readiness, schedule execution, and operational issue resolution to ensure installations and deliveries are completed efficiently, accurately, and with minimal operational disruption.

The role acts as the operational control center between sales, logistics, installers, customer service, suppliers, and customers.

Primary Objectives

•⁠ ⁠Ensure every job is operationally ready before execution

•⁠ ⁠Protect installer productivity and deployment efficiency

•⁠ ⁠Minimize operational disruptions, delays, failed trips, and incomplete jobs

•⁠ ⁠Ensure smooth coordination between all operational stakeholders

Key Responsibilities

1. Installation Operations Planning & Coordination

•⁠ ⁠Manage and maintain installation schedules and deployment calendar efficiently

•⁠ ⁠Schedule jobs based on routing, workload, skillset, and job complexity

•⁠ ⁠Coordinate urgent cases, rescheduling, and deployment adjustments

•⁠ ⁠Monitor daily operational flow and job completion status to minimize travel inefficiencies and operational downtime

•⁠ ⁠Optimize manpower deployment and scheduling utilization to support efficient daily operations

2. Operational Readiness Management

•⁠ ⁠Ensure site, product, accessories, tools, and operational requirements are deployment-ready before execution

•⁠ ⁠Verify installation requirements and escalate operational risks or special site conditions proactively

•⁠ ⁠Coordinate access arrangements, missing items, and operational gaps before deployment

•⁠ ⁠Prevent failed trips, incomplete jobs, installation delays, and avoidable operational disruptions through proper readiness control

3. Installer Operations Support

•⁠ ⁠Act as the primary operational support for installers during active job execution

•⁠ ⁠Resolve operational issues efficiently by coordinating across sales, logistics, suppliers, and customer service teams

•⁠ ⁠Support installer decision-making, escalation handling, and deployment adjustments during operational disruptions

•⁠ ⁠Protect installer productivity by minimizing downtime, unnecessary interruptions, and operational inefficiencies

•⁠ ⁠Monitor installer competency gaps and highlight operational training requirements where necessary

•⁠ ⁠Ensure installers are operationally prepared to execute assigned jobs smoothly from deployment to customer handover

4. Logistics & Material Coordination

•⁠ ⁠Ensure products, accessories, tools, and operational materials are deployment-ready before execution

•⁠ ⁠Resolve stock shortages, replacement requirements, and operational material issues proactively

•⁠ ⁠Maintain operational alignment between warehouse, logistics, installers, and site requirements to minimize execution disruptions

•⁠ ⁠Reduce operational downtime caused by inventory, preparation, or material coordination gaps

5. Customer & Cross-Functional Coordination

•⁠ ⁠Manage customer communication related to scheduling, delays, access coordination, and operational changes

•⁠ ⁠Coordinate rescheduling, deployment updates, and smooth customer handover execution

•⁠ ⁠Resolve operational issues and escalations across sales, customer service, logistics, suppliers, and installers

•⁠ ⁠Maintain clear cross-functional coordination to support efficient daily operational execution

•⁠ ⁠Provide temporary operational support during peak periods or manpower shortages where required

6. Operational Monitoring & Continuous Improvement

•⁠ ⁠Monitor installation completion, delays, reschedules, and operational bottlenecks to maintain execution efficiency

•⁠ ⁠Identify recurring operational issues, workflow inefficiencies, and coordination gaps affecting operational performance

•⁠ ⁠Support implementation and continuous improvement of operational SOPs, workflows, and execution standards

•⁠ ⁠Maintain operational visibility and reporting for management review and operational decision-making

•⁠ ⁠Contribute ideas and process improvements to enhance operational scalability, efficiency, and execution quality

Requirements

•⁠ ⁠Experience in operations coordination, scheduling, logistics, or field operations preferred

•⁠ ⁠Strong operational planning and problem-solving capability

•⁠ ⁠Able to coordinate multiple moving parts in a fast-paced environment

•⁠ ⁠Strong communication and coordination skills

•⁠ ⁠Fast decision-making and escalation handling ability

•⁠ ⁠Responsible, organized, and detail-oriented

•⁠ ⁠Able to work independently while coordinating across multiple teams

•⁠ ⁠Familiarity with operational systems, scheduling tools, or field service coordination is an advantage

Our Pitch 

Law is shedding its old skin. At TSMP, we don’t do"trends", and we certainly don’t do "passing phases". We see AI for what it is: the new architecture of our craft.

We are seeking an AI specialist who doesn’t just navigate the frontier, but defines it. If you can reshape innovation into a distinct competitive advantage, you belong here.

If you think this is a backend role, think again. This is the bridge between our legacy of excellence and a future built on pure imagination. Help us rewire the firm.

The Opportunity 

We’re looking for someone to:

·       Support TSMP’s efforts to ensure the consistent, measurable, and effective use of approved AI tools across the firm and its practice groups

·       Act as the primary liaison between legal teams and technology providers; gather and clarify requirements, and oversee the testing of proposed solutions to minimise disruption to workflows

·       Manage the firm’s AI vendors, including the scheduling and organisation of expert-led training sessions

·       Drive the knowledge management needs for the firm’s AI stack, from maintaining technical documentation and user guides to resolving day-to-day practitioner queries

The Firm

TSMP Law Corporation is a boutique commercial law firm specialising in complex corporate transactions and high-impact dispute resolution.

We’re a firm for thinkers, fighters, and problem-solvers. We invest in the long-term success of our co-workers through:

·       Hands-on mentorship

·       Serious responsibility from day one

·       Training that pushes your limits—and your potential

If you’re looking for a place to build your legal career, not just your CV, let’s talk.

Apply Now

If you have relevant experience within a law firm or a technology-driven in-house role, a sophisticated grasp of legal tech, and a proven track record in driving innovation—we want to hear from you. Send your detailed CV to:

TSMP Law Corporation HR Department 6 Battery Road, Level 5,Singapore 049909

Email: hr@tsmplaw.com

Website: www.tsmplaw.com

The opportunity

Komainu is expanding its operations function in Singapore as part of its growth across Asia Pacific - a market where institutional demand for regulated digital asset custody is accelerating rapidly. The Administration Operations team sits at the heart of how Komainu serves its clients, responsible for the onboarding, ongoing maintenance and servicing of custody accounts. This role offers the opportunity to build deep expertise in digital asset operations at a firm that is defining what institutional-grade custody looks like, working closely with clients, compliance and technology teams in a fast-moving and consequential environment.

Your key responsibilities

·      Oversee the end-to-end client account opening process, ensuring accuracy of setup and a consistently high standard of client experience

·      Collaborate with the Sales team to prioritise onboarding pipelines and provide clients with regular transparent progress updates

·      Manage and monitor ongoing client requests including the effective handling and resolution of exceptions on a daily basis

·      Investigate issues raised by clients or internal stakeholders, escalating to management or Compliance for guidance where necessary

·      Escalate operational issues and control breaches to Operations Management, Compliance and IT teams in a timely manner

·      Maintain a strong working knowledge of Komainu's products and processes to ensure effective support across all operational activities

·      Identify control gaps, inefficiencies and areas for improvement across operational processes and recommend appropriate remediation actions

·      Support the identification, testing and implementation of updates to business processes and systems in response to industry changes or evolving client needs

Skills and attributes for success

·      Strong analytical capability - able to assess risk, identify process gaps and translate findings into clear actionable recommendations

·      High attention to detail and a disciplined approach to accuracy, particularly in client account setup and transaction processing

·      Clear and concise communicator, both in writing and verbally - able to engage confidently with clients and internal stakeholders

·      Organised and proactive - manages multiple priorities effectively and escalates issues promptly without being prompted

·      Collaborative andclient-focused - works well across teams and takes genuine ownership of the client experience

·      Genuine curiosity about digital assets and fintech - motivated by working at the frontier of institutional finance

To qualify for the role, you must have

·      Degree in a relevant discipline such as sciences, engineering, business, economics or similar - ability to demonstrate analytical and process thinking is important

·      Experience in financial services operations in one or more of the following areas: banking, trust or fund services, transaction processing, custody support, clearing and settlements, or business analysis

·      Advanced Microsoft Office skills, particularly Excel

·      An interest in digital assets and fintech is essential - prior exposure to digital asset operations or custody is a strong advantage

·      Experience working in a regulated environment with an understanding of compliance and control frameworks is preferred

What we look for

We are looking for an early-career operations professional who combines strong analytical foundations with a genuine interest in digital assets and the drive to build expertise in a rapidly evolving field. You will be someone who takes ownership of the client experience, brings rigour and attention to detail to everything they do and is motivated by the opportunity to contribute to building best-in-class custody operations in one of the most dynamic markets in the world.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all server related needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Oversee infrastructure/system operations in Nanyang Business School (NBS)   

• Ensure that all programs and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contribute to the design and implementation of infrastructure replacement plans.

• Assist the IT operations (Server) of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.

• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
  

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations (Server) supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.

• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  

Oversee Server management, storage area and Vendor management

• File server folder management.

• Server patches and security compliance.

• Manage and maintain CITS audit/policy requirements.

• Work with vendors on security issue related to applications, and update applications if needed.
  

Requirements:

• Degree in Information Technology, Computer Science or a related discipline.

• At least 3 years of hands-on experience in server and system operations.

• Strong technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and virtualization platforms (VMware, Hyper-V).

• Good working knowledge of server and system security, backup and recovery, and hardware maintenance will be an added advantage.

• Experience with shared storage and enterprise networking technologies.

• Exposure to cloud platforms like AWS or Azure.

• Proficiency in providing end-user support for Windows and Mac OS based computers.

• Experience in administering Windows-based servers.

• Ability to troubleshoot PC hardware issues.

• Familiarity with network and cybersecurity concepts.

• Strong team player with the ability to demonstrate leadership when required.

• Good oral and written communication skills.
  

We regret to inform that only shortlisted candidates will be notified.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

The Salvation Army, Singapore - Peacehaven Nursing Home

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

Job Description

The Operations Assistant shall support the Senior / Executive, Operations to ensure the smooth daily running of the Kitchen, Laundry, and General Logistic Support within the Nursing Home.

A. Laundry

• Collect and distribute linens
• Handle and treat soiled and infectious linens safely 
• Ensure safe and proper handling of washers, dryers, and chemicals
• Fold cleaned linens
• Report any maintenance issues within the Laundry Area to Senior / Executive, Operations   
• Ensure proper use of personal protective equipment (PPE) 
• Perform general cleaning at the end of each day
• Assist with laundry counts and audits

B. Kitchen

• Wash and clean of kitchen equipment
• Wash, cut and prepare food
• Delivery of items (e.g., Food) to and from the Wards
• Perform any other tasks related to the kitchen and laundry operations, including area cleaning and maintaining hygiene standards.

Qualification

Qualifications & Requirements

• Able to communicate in basic English.
• Food Safety Officer Course Level 1 preferred
• Prior experience in Kitchen and Laundry operations preferred.
• Positive attitude and willingness to work as part of a team
• Able to work independently and multitask in a dynamic environment.
• Able to work on weekends and on shifts 

Other Information

Working Hours

Total working hours are 44 hours, 6 days per week (according to roster)

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore