Total 769 job vacancies in The Philippines

The Rooms Controller cum Guest Relations Executive is responsible for managing room inventory, monitoring reservations, and optimizing room allocation while delivering exceptional guest service. This role bridges operations and guest relations to ensure both efficient hotel performance and memorable guest experiences.

Key Responsibilities:

1. Rooms Control / Inventory Management

• Monitor room availability, reservations, and room status on a daily basis.
• Ensure optimal room allocation to maximize occupancy and revenue.
• Coordinate with housekeeping, front office, and reservations to maintain accurate room inventory.
• Prepare daily, weekly, and monthly rooms reports, including forecast and occupancy analysis.

2. Guest Relations

• Welcome and assist VIP and walk-in guests.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate special arrangements for guests (e.g., birthdays, anniversaries, VIP services).
• Maintain positive guest feedback and strive to exceed guest expectations.

3. Coordination & Communication

• Liaise with housekeeping, reservations, and concierge to ensure smooth operations.
• Communicate any room status changes, maintenance issues, or guest requests to relevant departments.
• Assist in training and guiding junior front office and guest relations staff.

4. Reporting & Analysis

• Maintain accurate daily room inventory and revenue reports.
• Provide insights on occupancy trends and suggest strategies to optimize room usage.
• Assist management in improving operational efficiency and guest satisfaction metrics.

Qualifications & Skills:

• Diploma or degree in Hospitality / Hotel Management or related field.
• Minimum 2–3 years experience in Front Office, Reservations, or Guest Relations.
• Excellent communication and interpersonal skills.
• Proficiency in PMS software (Opera) and MS Office.
• Ability to multi-task, prioritize, and work under pressure.
• Detail-oriented, organized, and guest-focused.

• Birthday Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free Duty Meals

The Demi Chef / Commis Chef is responsible for assisting in the preparation, cooking, and presentation of food in accordance with hotel standards and recipes. The role supports the kitchen team in maintaining food quality, hygiene, and operational efficiency while ensuring a positive dining experience for guests.

Key Responsibilities

Food Preparation & Production

• Prepare, cook, and present food according to approved recipes and hotel standards.
• Assist in daily mise en place and food preparation activities.
• Ensure consistency in food quality, taste, portioning, and presentation.
• Support the kitchen team during breakfast, lunch, dinner, banquets, and special events.
• Assist in preparing ingredients, sauces, garnishes, and other menu items as required.
• Ensure all food items are prepared and served within established timelines.

Kitchen Operations

• Maintain cleanliness and organization of workstations, kitchen equipment, and storage areas.
• Ensure proper handling, storage, and labeling of food products.
• Monitor stock levels and inform supervisors of shortages or replenishment needs.
• Minimize food wastage and follow portion control guidelines.
• Assist in receiving and checking food deliveries when required.

Food Safety & Hygiene

• Adhere to food safety, hygiene, and sanitation standards at all times.
• Ensure compliance with HACCP, local health regulations, and hotel policies.
• Practice safe food handling procedures and proper temperature control.
• Maintain personal hygiene and professional appearance standards.

Teamwork & Communication

• Work closely with other kitchen team members to ensure smooth operations.
• Follow instructions from senior chefs and supervisors.
• Support colleagues during peak service periods and special events.
• Participate in training sessions and continuous learning opportunities.

Quality Control

• Ensure all dishes meet the hotel's quality standards before service.
• Report equipment malfunctions, safety hazards, or operational concerns to supervisors.
• Assist in maintaining kitchen standards and continuous improvement initiatives.

Requirements

• Certificate, Diploma, or relevant qualification in Culinary Arts, Hospitality, or related field is preferred.
• Previous kitchen experience in a hotel, restaurant, or catering environment is an advantage.
• Basic knowledge of food preparation, cooking techniques, and food safety standards.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Food Quality and Consistency
• Compliance with Food Safety and Hygiene Standards
• Kitchen Cleanliness and Organization
• Food Wastage Control
• Timely Food Preparation and Service
• Teamwork and Operational Support
• Guest Satisfaction and Feedback
• Compliance with Standard Recipes and Portion Control

• Free Duty Meals
• Uniform
• Birthday Leave
• Annual Leave
• Sick Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave

The Housekeeping Supervisor (Rooms) is responsible for supervising the daily housekeeping operations of guest rooms and assigned areas, ensuring cleanliness, maintenance, and presentation standards are consistently achieved. The role involves leading room attendants, conducting inspections, monitoring productivity, and ensuring a high level of guest satisfaction in accordance with hotel brand standards.

Key Responsibilities

Operations Management

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Assign room cleaning schedules and work assignments based on occupancy levels and operational requirements.
• Ensure guest rooms, corridors, pantries, and assigned areas are cleaned and maintained according to hotel standards.
• Monitor room status and coordinate closely with Front Office regarding room availability and guest requests.
• Conduct daily briefings and communicate operational updates to the housekeeping team.

Room Inspection & Quality Control

• Inspect guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are met.
• Ensure VIP rooms, long-stay rooms, and special requests are prepared according to requirements.
• Identify and report maintenance issues and follow up on corrective actions.
• Monitor housekeeping productivity and quality standards.
• Ensure all guestrooms are ready for sale within established timelines.

Guest Service

• Respond promptly and professionally to guest requests and complaints.
• Coordinate with relevant departments to ensure guest needs are fulfilled.
• Support service recovery efforts and ensure guest satisfaction.
• Maintain a visible presence on guest floors to ensure service excellence.

Inventory & Asset Control

• Monitor housekeeping supplies, linen, guest amenities, and equipment usage.
• Conduct regular inventory checks and report shortages.
• Ensure proper handling, storage, and issuance of housekeeping supplies.
• Minimize wastage and control operational costs.

Team Leadership & Training

• Train, coach, and guide Room Attendants on housekeeping standards and procedures.
• Monitor employee performance and provide constructive feedback.
• Assist in onboarding and orientation of new housekeeping team members.
• Promote teamwork, discipline, and a positive work environment.

Health, Safety & Compliance

• Ensure compliance with hotel policies, housekeeping procedures, and brand standards.
• Adhere to workplace health and safety regulations.
• Ensure proper handling and storage of cleaning chemicals and equipment.
• Maintain high standards of hygiene, cleanliness, and safety throughout assigned areas.

Administration & Reporting

• Prepare daily room inspection reports and productivity reports.
• Monitor attendance, scheduling, and manpower deployment.
• Report maintenance defects, lost and found items, and operational concerns.
• Assist management with departmental reporting and audits.

Requirements

• Diploma, Certificate, or equivalent qualification in Hospitality Management or a related field is preferred.
• Minimum 2–3 years of housekeeping experience, preferably with supervisory experience in a hotel environment.
• Strong knowledge of housekeeping operations, cleaning procedures, and room inspection standards.
• Good leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Basic computer literacy and familiarity with hotel property management systems is an advantage.
• Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Guest Room Cleanliness Scores
• Housekeeping Quality Audit Results
• Guest Satisfaction Scores
• Room Readiness and Turnaround Time
• Productivity and Efficiency of Room Attendants
• Linen and Supply Cost Control
• Compliance with Brand Standards and Safety Procedures
• Employee Performance and Attendance

• Birthday Leave
• Free Duty Meals
• Uniform
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Annual Leave
• Medical Leave

The Engineering Technician (AC System) is responsible for the installation, maintenance, troubleshooting, and repair of air-conditioning, ventilation, and refrigeration systems throughout the hotel. The role ensures all HVAC equipment operates efficiently, safely, and in compliance with hotel standards to provide a comfortable environment for guests and employees.

Key Responsibilities

HVAC Operations & Maintenance

• Perform preventive and corrective maintenance on air-conditioning, ventilation, and refrigeration systems.
• Inspect, troubleshoot, diagnose, and repair HVAC equipment, including chillers, FCUs, AHUs, split units, package units, and ventilation systems.
• Monitor and maintain HVAC system performance to ensure optimal efficiency and guest comfort.
• Conduct routine inspections of mechanical rooms, plant rooms, and equipment areas.
• Ensure all maintenance activities are completed according to established schedules.

Repair & Troubleshooting

• Respond promptly to maintenance requests and HVAC-related breakdowns.
• Identify equipment faults and perform repairs in a timely manner.
• Replace defective components such as motors, thermostats, filters, compressors, belts, and control systems.
• Coordinate with external contractors when specialized repairs are required.
• Maintain records of repairs and maintenance activities.

Energy Management

• Monitor energy consumption and recommend initiatives to improve energy efficiency.
• Assist in maintaining optimal operating conditions of HVAC systems to reduce utility costs.
• Support sustainability and environmental programs related to energy conservation.

Safety & Compliance

• Ensure compliance with safety regulations, engineering procedures, and hotel policies.
• Follow lockout/tagout procedures and safe work practices when performing maintenance.
• Handle refrigerants, tools, and equipment safely and responsibly.
• Maintain a clean and safe work environment.
• Report any safety hazards or equipment defects immediately.

General Engineering Support

• Assist with general engineering and maintenance tasks as required.
• Support emergency repairs and operational requirements across hotel facilities.
• Participate in renovation, refurbishment, and project-related works when assigned.
• Provide technical support to other engineering team members.

Administration & Reporting

• Complete maintenance logs, work orders, and equipment records accurately.
• Update preventive maintenance schedules and service reports.
• Monitor spare parts inventory and report stock requirements.
• Ensure proper documentation of equipment performance and maintenance history.

Requirements

• Certificate, Diploma, or Technical Qualification in Air Conditioning, Refrigeration, Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum 1–3 years of experience in HVAC maintenance, preferably in a hotel, commercial building, or facilities environment.
• Strong knowledge of air-conditioning, refrigeration, ventilation, and mechanical systems.
• Ability to read technical manuals, schematics, and engineering drawings.
• Knowledge of preventive maintenance practices and troubleshooting techniques.
• Good communication and teamwork skills.
• Willingness to work shifts, weekends, public holidays, and on-call duties when required.

Key Performance Indicators (KPIs)

• Preventive Maintenance Completion Rate
• HVAC Equipment Uptime and Reliability
• Response Time to Maintenance Requests
• Energy Efficiency and Utility Cost Control
• Guest Satisfaction Related to Room Comfort
• Compliance with Safety and Engineering Standards
• Accuracy of Maintenance Records and Reports
• Reduction of Equipment Downtime and Repeat Repairs

• Annual Leave
• Free duty meals
• Birthday Leave
• Long Service Award
• Compassionate Leave
• Medical Insurance