Total 395 Full-time job vacancies in Subang Jaya

Talent Acquisition 

• Support management in workforce planning and organisational changes, ensuring proper communication and compliance with applicable requirements.
• Oversee and support end-to-end recruitment activities, including manpower planning, candidate sourcing, selection, and hiring processes.
• Manage onboarding processes to ensure all required documentation is completed accurately and within stipulated timelines.
• Continuously review and enhance recruitment and onboarding practices to align with organisational standards and best HR practices.
• Support the execution of probation and confirmation review processes in accordance with company guidelines.
• Monitor labour market trends and recommend suitable sourcing channels to meet evolving hiring needs.
• Coordinate and participate in employer branding initiatives and recruitment-related events.

HR Data & Administration

• Review and update employment contracts, offer letters, and related HR documentation to ensure compliance with applicable laws and internal policies.
• Assist in maintaining and monitoring records relating to statutory and labour law compliance.
• Oversee payroll-related data inputs, ensuring accuracy and timeliness for new hires, terminations, and employee data changes in the HRIS.
• Ensure accurate and up-to-date payroll inputs, including employee details and attendance records.
• Perform periodic reconciliations to ensure consistency and accuracy across payroll systems and Group HR databases.
• Ensure adherence to data confidentiality standards and compliance with data protection regulations

Industrial Relations

• Provide guidance on employment-related matters and resolve issues in accordance with company policies and legal requirements.
• Lead investigations and disciplinary processes independently, including recommending outcomes in line with company policies and legal considerations.
• Support the preparation of documentation and coordination for domestic inquiries or disciplinary hearings, where required.
• Liaise with external parties, including labour authorities, legal advisors, or relevant government bodies, on employment-related matters as necessary.
• Assist in monitoring and mitigating employee relations risks by identifying potential issues early and recommending appropriate actions.
• Provide advisory support to line managers on handling employee misconduct, performance issues, and workplace conflicts in a consistent and compliant manner.

Employee Relations

• Monitor employee feedback, engagement outcomes, and workplace trends, and provide recommendations to management for improvement.
• Promote a positive employee value proposition by supporting initiatives that enhance employee experience and workplace culture.
• Support audits, due diligence, or internal reviews relating to HR practices, policies, and employee management processes.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Encourage a culture of accountability, collaboration, and service orientation within the HR team.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Annual performance Review

• Coordinate and administer the annual performance review cycle, ensuring compliance with timelines, guidelines, and approval processes.
• Maintain and update performance review templates, forms, and evaluation frameworks.
• Consolidate performance ratings and analyse trends to support management decision-making.

Others

• Ensure alignment between HR practices and overall business objectives to support organisational effectiveness.
• Assist in developing and implementing HR policies, procedures, and frameworks to strengthen employer governance and consistency.
• Support continuous improvement initiatives within HR processes, including system enhancements and process optimisation.
• Prepare HR-related reports and provide insights to support management decision-making.
• Oversee end-to-end management of foreign workers, including recruitment, coordination, onboarding, and repatriation processes. Ensure compliance with all applicable statutory and regulatory requirements (e.g., immigration, labour laws, levy payments, and permit renewals).

The Market risk team at LDC is responsible for producing quantitative market risk metrics along with qualitative assessment of potential risks to the company portfolio due to changes in market conditions. You will work closely with traders, risk managers, and other stakeholders to provide analysis, report risk metrics, and develop insights into market movements.

Main Responsibilities:

• Independently run and validate daily Market Risk calculations, including VaR and key risk metrics, ensuring data integrity, model stability, and timely delivery.
• Perform first-level analysis of VaR movements, identifying key drivers (price, positions, volatility) and escalating material changes with clear explanations to Management or Platform Risk Managers.
• Conduct deep-dive analysis on market exposures, linking risk movements to market fundamentals (e.g., price trends, supply/demand changes, basis movements).
• Generate and distribute daily risk reports to senior management, summarizing risk exposures, key metrics (e.g., Value at Risk (VaR), Margin Call Exposure), and historical trend analyses.
• Act as a key point of contact for various stakeholders, providing timely insights, challenging assumptions where appropriate, and supporting risk-informed decision-making.
• Continuously enhance and streamline risk reporting, improving transparency, consistency, and relevance to business decisions.
• Support and drive enhancements to risk tools, dashboards, and reporting frameworks, improving usability, efficiency, and data visibility across platforms.
• Contribute to enhancements in risk models and methologies (e.g. VaR assumptions, stress testing approaches)
• Explore and apply AI and data analytics tools to improve risk monitoring, anomaly detection, and reporting efficiency.

Experiences:

• Prior experience in financial analysis or related roles is preferred, with exposure to physical and/or derivatives markets considered an advantage. Familiarity with commodities trading and market risk is a plus.
• Familiarity with market risk concepts and metrics, such as Value at Risk (VaR), stress testing, and exposure analysis, with the ability to interpret and explain risk movements.
• Exposure to risk systems, data analysis tools, or reporting platforms (e.g.,Python, Power BI, or similar) to support risk monitoring and reporting processes.
• Experienced in designing data modelling/analytics.
• Exposure to process improvement, automation, or data-driven initiatives (including use of analytics tools or AI-assisted workflows) to enhance risk reporting and monitoring efficiency.
• Minimum 5 years of relevant experience; strong programming skills are highly valued.

Other skills (Computer Skills, etc):

• Strong understanding of statistical and financial risk models, including practical application in risk measurement (e.g.VaR, stress testing, scenario analysis) and interpretation of outputs in a business context.
• Strong Programming skills in data analysis and automation tools such as Python, SAS, Java, HTML or similar, with the ability to analyze large datasets, improve workflows, and support automation initiatives.
• Experience in data visualization and reporting tools (e.g., Power BI), with the ability to build interactive dashboards and translate complex risk metrics into clear insights.
• Ability to communicate with both technical and non-technical stakeholders.
• Ability to detect discrepancies in data and systems, ensuring the reliability of risk assessments.
• Exposure to advanced analytics or AI-assisted tools to enhance risk monitoring, anomaly detection, or reporting workflows.

Languages:

• English (Fluent)

Academics:

•  Bachelor’s degree in Statistics, Mathematics, Computer Science, Engineering, Economics and Finance or a related field.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

We are looking for a Procurement Intern to support our procurement team in day-to-day administrative, operational, and basic analytical tasks. This role is suitable for a motivated candidate who is organized, detail-oriented, and willing to learn how procurement processes work in a professional environment.

The ideal candidate should have good knowledge of Microsoft Office, especially Excel, Word, and PowerPoint, and be comfortable working with data, documents, and internal stakeholders.

Key Responsibilities

Support the procurement team with daily administrative and operational tasks.

Assist in preparing, updating, and maintaining procurement documents, records, and trackers.

Help with data entry, file organization, and document management.

Support basic analytical work, including preparing simple reports, summaries, and data updates.

Assist in tracking purchase requests, purchase orders, delivery status, and pending items.

Coordinate with internal departments when information or follow-up is required.

Support vendor-related administrative tasks, such as updating vendor details and organizing supplier documents.

Assist in preparing presentations, reports, and spreadsheets using Microsoft Office.

Help ensure procurement records are accurate, complete, and properly maintained.

Perform other tasks assigned by the procurement team.

• Gathers deep knowledge about regional product requirements for specific trades & volume segments
• Defines portfolio need for specific trade / volume segment for the region.
• Contributes to successful and efficient implementation of projects in regional product management.
• Actively contributes to the business success for the respective trades & volume segments in a region. 
• Identifies user, dealer, sales & competitor insights for the respective trades & volume segments in a region and translates this into product demand.
• Ensures methodological excellence when generating user & market insights. 
• Provides and supports with reliable volume forecasts for new products to the business unit.
• Contributes to the global product management team with regional insights across the development process.
• Supports the global product management team in the go-to-market phase within PIF.
• Monitors the regional business situation (market shares, competitor activities, etc.)

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

You Will

• Conduct end-to-end transaction investigations from the detection of unusual activities, to the analysis and documentation and submission of Suspicious Matter Reports (“SMR”) for lodgment to the relevant authorities.
• Have a strong knowledge of AML/CTF, KYC, Sanctions and apply a broader financial crime lens to assess and mitigate the relevant risks
• Review and assess alerts generated by our transaction monitoring and screening systems. Require a good level of analytical skill to detect unusual or suspicious transactions and escalate potential hits. Analysts may also be required to send requests for further information from customers.
• Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools.
• Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
• Perform any other ad-hoc legal/compliance duties.
• Must be able to support Australian business days

You Are

• Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of experience in a Financial Crime, AML/CTF or Fraud Risk role, ideally within the financial services or payment industry. Relevant knowledge on payments-related regulations in Malaysia & Australia will be a plus. 
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business problems with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of travellers, in particular when it comes to overseas spending behaviour and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale is logical and sound. You do not mind getting your hands dirty in order to get things done on a tight timeline.

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

Vestech Energy Sdn Bhd is a focused residential home Solar servicing force aims helping homeowner to generate and manage energy cost more effectively in a completely hassle-free way. Vestech Energy is a subsidiary of Solarvest Holdings Berhad which was founded in 2012 with the vision to create a world where clean energy is easily accessible to many.

The Customer Operations Executive serves as the primary point of contact between Vestech Energy and its clients following project handover. This role focuses on these areas:

1. Project Communication, Client Management & Reporting

• Monitor project and system timelines to ensure timely completion and delivery.
• Prepare and submit weekly project progress reports.
• Handle client enquiries and provide timely updates on project status.
• Maintain clear and professional communication with clients throughout the project lifecycle.

2. Customer Experience & Satisfaction

• Drive customer satisfaction initiatives by keeping clients informed and engaged throughout their project journey.
• Conduct customer experience and satisfaction surveys.
• Gather, analyse, and report customer feedback to identify opportunities for service improvement.
• Support the development and implementation of customer retention and engagement strategies.

3. Administration & Cross-Functional Support

• Work closely with various departments to support operational initiatives.
• Collaborate with internal and external stakeholders to resolve issues and improve processes.
• Organise and maintain departmental documentation and customer records, ensuring accuracy, accessibility, and compliance.
• Perform data analysis to support decision-making, reporting, and continuous improvement initiatives.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English. Mandarin speaking is an added advantage.
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Customer Service, Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

We Are:

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You will:

• Own and shape YouTrip’s brand and content strategy, ensuring our brand narrative, messaging, tone of voice, and storytelling are consistent, compelling, and relevant to consumers.
• Lead the full content ecosystem across key owned and organic channels, including social media, website, blogs, EDM newsletters, in-app content, product education, and campaign content.
• Develop and manage the content roadmap, translating business priorities, campaign plans, product features, travel moments, and cultural trends into engaging content that builds awareness, trust, engagement, and conversion.
• Drive YouTrip’s social media strategy and day-to-day content planning, including platform strategy, content pillars, publishing calendar, caption writing, content ideation, community-facing content, and campaign amplification.
• Lead website and blog content planning, including SEO-led articles, product explainers, travel guides, educational content, and evergreen content that strengthens YouTrip’s visibility and authority.
• Plan and execute EDM and in-app campaign content in collaboration with product teams, ensuring newsletters, campaign announcements, and promotional messages are clear, engaging, and conversion-focused.
• Support integrated marketing campaigns by developing campaign narratives, content angles, messaging frameworks, creative briefs, and channel-specific content adaptations across social, website, EDM, in-app, PR, partnerships, and paid channels.
• Guide creative and content production by working closely with designers, videographers, creators, agencies, and internal stakeholders to deliver high-quality assets that meet brand standards, campaign objectives, and channel requirements.
• Collaborate closely with cross-functional team members including Product, Data, Customer Support, and regional teams to ensure content and brand initiatives are aligned, well-executed, and performance-informed.
• Measure and report on brand and content performance, including social engagement, content reach, website/blog traffic, EDM performance, campaign content effectiveness, and audience insights to guide ongoing optimisation.

You are:

• A Content Aficionado: the social and digital space is your playground. You stay ahead of trends, understand what drives engagement, and know how to turn insights into thumb-stopping content that resonates with consumers.

• Brand-First in Your Thinking: you understand how to build a brand from the ground up and can translate strategy into consistent messaging, narratives, and creative storytelling across all channels.
• A Strong Storyteller: you know how to simplify complex product propositions into clear, engaging, and consumer-friendly content across social, web, blog, EDM, in-app, and campaign formats.
• Socially & Culturally Fluent: you understand internet culture, consumer behaviour, travel trends, social platforms, and content formats, and can spot relevant moments for the brand to participate in.
• SEO & Content-Led: you understand the value of evergreen content, search intent, keyword-led planning, product education, and long-form content in building organic discovery and trust.

• Technically Savvy: you are comfortable with marketing tools, content management systems, social media platforms, analytics dashboards, AI tools, and CRM/email platforms, and can use data to guide content and campaign decisions.
• A Natural Campaign Storyteller: you can support integrated campaigns by developing the right messaging, content angles, creative direction, and channel adaptations across social, EDM, blog, in-app, paid, PR, and partnership touchpoints.
• An Excellent Multi-Tasker: you thrive in a fast-moving environment. You can manage multiple content workstreams, campaign deadlines, stakeholders, and approvals without losing sight of quality.
• A Fearless Self-Starter: you take ownership, suggest bold ideas, and execute with confidence. You are comfortable getting hands-on with writing, briefing, coordinating, editing, reviewing, and troubleshooting when needed.
• Strategic Yet Practical: you can zoom out to see the bigger brand and content direction, while still being tactical enough to execute, optimise, and solve day-to-day content and campaign challenges.

Get to Know the Team

GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.

We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

Get to Know the Role

As part of Regional GrabAds SMB Strategy & Planning team, you will support various regional business development initiatives and co-create strategic business plans to drive self-serve ads growth. Promote and deliver self-serve advertising services to Grab's ecosystem participants. You'll work cross-functionally with leaders from GrabAds, Product, Marketing, Food & CE and relevant stakeholders to identify compelling advertising solutions for broad merchants adoption.

An ideal candidate will embody a strategic business mindset, analytical. Enjoy exploring ideas with internal function stakeholders. Understanding business levers and how to piece critical drivers together to grow business. The candidate will also enjoy challenging the status quo, chasing results, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!

The Critical Tasks You Will Perform

• Strategic Persuasion: Co-create and execute strategies and special projects to grow business potential via cross-functional and country enablement.
• Performance Tracking: Oversee performance tracking, analysis, and reporting to ensure the financial health of business operations. Identify opportunities and escalate issues in collaboration with the data analytics team.
• Market Intelligence: Conduct industry and trend analysis to identify opportunities for innovation and differentiation.
• Business Insights: Consolidate and synthesize critical business insights for opportunities, learnings, and provide direction for business decision-making.
• Leadership Alignment: Manage business review cadences and executive updates for leadership alignment.
• AI & Process Innovation: Champion an AI learner/builder mindset by proactively identifying opportunities to leverage AI tools to identify business opportunities, automate workflows, build lightweight solutions, and drive operational efficiency.

• Responsible in developing and reviewing the annual compensation review process which include job evaluation, salary and benefits market competitiveness benchmarking, merit increase recommendations and all other policies and guidelines related to total compensation and benefits.
• Active involvement and lead in the role out of country or worldwide compensation programs or deployment of Corporate Rewarding/Compensation strategies.
• Collaborate with internal stakeholders such as HR Business partners and Location HR, Business division leader, Senior management in designing and implementing the annual compensation and benefits plan that aligned with business objectives.
• Conduct robust market research and analysis to benchmark compensation levels, benefits, and incentive structures against industry standards and competitors for local and international compensation schemes.
• Monitor market trends and legislative changes related to compensation and benefits, providing recommendations and guidance, and ensuring compliance with local and global regulations.
• Exchange with external networking groups and rewards consultants to keep abreast of latest compensation practices and trends.
• Drive the communication, competencies and knowledge management of compensation and benefits program and its applications, ensuring users have a clear understanding of the total rewards offerings available to them.

Key Responsibilities

Briefing & Requirements Gathering

• Assist in gathering client requirements and translating them into clear, well-structured briefs for internal teams (creative/strategy/media/production)
• Support the briefing process to ensure all essential information is included:
  • objectives, audience, mandatories, formats, timelines, deliverables
• Help consolidate information across stakeholders so the team can execute smoothly

Project Coordination & Tracking

• Maintain trackers/status documents; ensure tasks, deadlines, and approvals are updated and visible
• Coordinate timelines, deliverables, and approvals across multiple stakeholders (internal + client)
• Proactively flag risks (scope, timing, missing info) and escalate early with proposed solutions

Meeting Support

• Support meeting preparation: agendas, notes, action items, and follow-ups
• Help ensure meeting outputs are captured properly and closed out (owners + deadlines + next steps)

About the Role

We are looking for an enthusiastic and proactive HR Intern to support our People Engagement & Learning initiatives. This internship offers hands-on exposure to employee engagement, learning and development, wellness programs, corporate events, and HR operations. The intern will work closely with the HR team to create meaningful employee experiences while gaining practical HR knowledge in a dynamic and growing organization.

Key Responsibilities

Employee Engagement & Culture

• Assist in planning and coordinating employee engagement activities, wellness programs, festive celebrations, and company events.

• Support company-wide initiatives such as Sports Day, Annual Dinner, CSR activities, and culture-building programs.

• Prepare event communications, registration forms, attendance tracking, and post event reports.

• Coordinate logistics, venue arrangements, participant registration, and vendor communications.

• Assist in designing employee surveys and compiling survey results.

• Support internal communication campaigns and employee announcements.

Learning & Development

• Assist in coordinating training programs, workshops, webinars, and learning initiatives.

• Manage training registrations, attendance records, and training evaluations.

• Coordinate with training providers, participants, and internal stakeholders.

• Support HRDC claim documentation and training administration.

• Update and maintain training records, trackers, and learning databases.

• Assist in preparing training materials, certificates, and learning reports.

HR Administration

• Maintain organized filing and documentation for engagement and training activities.

• Assist with data entry, report preparation, and HR-related administrative tasks.

• Support employee onboarding activities and orientation sessions when required.

• Perform other HR-related duties and special projects assigned by the supervisor.

• Currently pursuing Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, Communications, or related fields.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

• Familiarity with Canva, Microsoft Forms, or design tools will be an added advantage.

• Strong organizational and multitasking skills.

• Good communication and interpersonal skills.

• Detail-oriented, proactive, and willing to learn.

• Able to work independently and collaboratively in a team environment.

• Exposure to end-to-end employee engagement and learning initiatives.

• Hands-on experience in event management and training coordination.

• Opportunity to work closely with cross-functional teams and external vendors.

• Practical knowledge of HR operations, employee experience, and organizational culture.

• Experience in a fast-growing renewable energy company committed to people development.

Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points.
The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth.

Purpose of Job:

I am overall responsible for developing IKEA in the local store market, where the IKEA Store is one of my means to do this – it is not just about running and operating the IKEA Store. I build, lead and develop IKEA and The IKEA store in my local market in accordance with the IKEA vision, IKEA business idea and the IKEA Human Resources Idea to secure the short, medium and long­term growth, and profitability of our business. I do this by leading and inspiring my team to create and implement a store business plan that combines our national priorities with the local needs, thereby communicating a coherent and consistent message to our customers and local market consumers. My aim is to:

• grow our market share by making my IKEA store more accessible to the many people and encouraging existing customers to shop more frequently over time and new consumers to become regular customers. An excellent shopping experience is always top of mind.
• secure a competent and highly performing team and to attract develop and inspire our co-workers in order to position the IKEA retailer as the best employer in our local market.

Assignment:

Consumers/Customers

• I broaden our customer base, by positioning the IKEA retailer as the leader in life at home in my local market. I do this through securing a consistent implementation of the IKEA Concept and showing the depth and breadth of the IKEA range through relevant, affordable, functional, inspiring and sustainable home furnishing solutions.
• I take the IKEA national business plan and ensure our store plan is aligned to this while meeting our local consumer needs. Our aim is to communicate a consistent message to our consumers and sell the benefits and uniqueness of the IKEA idea, attracting consumers to our stores, and supporting the conversion of visitors into loyal, long-term IKEA customers.
• I ensure we actively work towards fulfilling the four tasks of the IKEA store: o to act as a highly efficient, and staffed, sales mechanism

o to show home furnishing solutions full of inspiring home furnishing ideas

o to serve as a well-qualified home furnishing specialist

o to provide a day out for the whole family.

• I regularly walk the store at different times of day and take the opportunity to actively engage with our customers and co-workers, I use the insights I gain from this to work with my team to help improve the shopping experience for our customers.
• I actively promote our social and environmental commitment in the local market and work with my team and our customers to understand how, together, we can contribute to sustainability.
• I work with my management team to ensure our stores are always safe, secure and healthy environments for visitors and co-workers.
• I am the IKEA spokesperson in my local market. It is my responsibility to ensure that our external communication reflects the IKEA vision and values.

Commercial

I lead, manage and inspire my team to grow our business with sustained long-term profitability. I do this by:

• working with my management team to ensure we identify and capitalise on business opportunities in our local market in order to grow our market share. I do this in line with our commitment to creating a sustainable life at home and being a good neighbour.
• securing the co-ordination of the store business plan process. I lead and inspire my team to work together to ensure that the store is steered towards common IKEA directions and objectives and that we identify and capture local potentials and opportunities. I secure the implementation of this plan and lead the follow-up and analysis of results. We use these insights to influence and guide our future plans.
• understanding our local market demographics, the economy, our competitors, consumers’ living situations and shopping behaviours. I use this knowledge to adapt costs and resources in order to meet our agreed financial goals, while growing our long-term profitability.
• working with my team and the country retail manager to evaluate our performance, in order to constantly improve our operational efficiency, which will benefit our customers and our business. I use benchmarking and best practice to achieve this.
• working with my team and my country retail manager to secure the effective implementation of tools, working methods and proven solutions and following up on these in order to maximise their impact and benefit.
• securing that we invest in projects that give a good return on investment. I do this by working with the country retail manager and my service office colleagues. We analyse the benefits and costs of proposed investments to ensure we effectively prioritise our investment plans in line with country priorities.
• ensuring we comply with our local and national legislative obligations.

People

• I am the leader of the IKEA HR direction in IKV stores. My responsibility is to create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
• I ensure that we focus on effective recruitment, competence development and job knowledge so that as a store we have well-informed, commercially focused co-workers who can support the retail processes.
• I provide an inspiring and motivating direction for my team and engage them fully in the tasks of becoming leaders in life at home and generating sales growth.
• I am committed to the development of my team and together we create their individual personal development plans to reflect their business and personal development needs. I support them in achieving these goals.
• I delegate responsibility to my team members to help them grow and develop, according to their individual ability and experience.
• I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues.
• I actively lead and ensure that I have in place a living succession plan.
• I set clear goals and expectations, and make time to follow these up with my team.
• I reward good performance and take action to improve poor performance.
• I encourage my managers to work as a team and network between stores in order to share good examples and successes.
• I actively work to encourage clear communication and co-operation between my managers and their matrix partners at the Service Office in order to share good examples that will support our overall store development.
• I am responsible for my own development and look to my manager and my matrix for support in improving my competence.

Financial

• I ensure our store business plan supports the country business plan and focuses on our global commercial priorities.
• I set key performance indicators (KPIs) for my team based on the achievement of our country goals in the team’s specialist areas.
• I constantly monitor our performance against IKEA objectives and agreed goals. I adapt and take action accordingly to achieve them.
• I evaluate the return on investment of any store initiatives to ensure value for money and the achievement of our stated objectives.
• I ensure all store initiatives grow our business and support the sustaining of long-term profitability.
• I control costs by working in a lean, simple and cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working.
• I secure that purchasing is made according to the principles defined in the Purchase Policy:

• Operational participation in procurement projects
• Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreements

1. Measure and cut textile pieces from trolley to specification for the pocket maker.
2. Assist the pocket maker with pocket wrapping, hanging, and turn-back operations.
3. Conduct quality checks on textile cuts to ensure they meet specifications.
4. Maintain the pocket station in a clean and organised state, following 5S practices, including lifting and stacking insulation rolls as required.