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Vital Construction Engineering Sdn Bhd

Pentadbir Pembelian

Full-time

Bukit Mertajam, Pulau Pinang

Purchasing / Procurement / Inventory

1 month ago

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Inicorn Sdn Bhd (Plixstar)

Online Customer Care (Urgent Hiring)

Full-time

George Town, Penang

Customer Service

1 month ago

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
Background in Information Technology or related fields is an added advantage.
Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
Ability and interest to learn and navigate online marketplace platforms.
Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Quick Apply

QIMING AUTO ELECTRIC (MALAYSIA) SDN BHD

Production Supervisor (Penang)

Full-time

Simpang Ampat, Penang

Manufacturing / Production

1 month ago

Quick Apply

QIMING AUTO ELECTRIC (MALAYSIA) SDN BHD

Production Supervisor (Chinese)

Full-time

Simpang Ampat, Penang

Manufacturing / Production

1 month ago

Quick Apply

EE-Lian Plastic Industries (M) Sdn Bhd

Senior Operation Executive

Full-time

Bukit Mertajam, Penang

Manufacturing / Production

1 month ago

Job Summary

The Senior Operation Executive supports and coordinates daily manufacturing and production operations to ensure smooth workflow, efficient manpower utilization, optimal machine performance, and consistent production output. This role focuses on monitoring production performance, improving operational efficiency, supporting continuous improvement initiatives, and ensuring compliance with quality, safety, and environmental requirements.

General Rules & Regulations

Maintain a high standard of work attitude, discipline, professionalism, and systematic working practices while performing assigned duties.
Be proactive, responsible, and committed to achieving departmental and company operational targets.
Observe and comply with all company rules, regulations, policies, and code of conduct.
Understand and adhere to EE-LIAN PLASTIC INDUSTRIES (M) SDN. BHD. policies related to manufacturing and operational functions.
Be willing to perform additional duties or take on new responsibilities as assigned by management.
Continuously improve personal skills, technical knowledge, and operational capabilities to support company growth.

Duties & Responsibilities

Assist in coordinating and monitoring daily manufacturing and production operations to ensure smooth and efficient workflow.
Monitor manpower deployment, work methods, and machine utilization to achieve targeted production efficiency and output.
Support production planning, scheduling, and coordination of maintenance activities to meet delivery requirements.
Track production performance, identify operational issues or inefficiencies, and report findings with improvement suggestions to management.
Monitor production KPIs related to productivity, efficiency, quality, cost, and delivery performance.
Supervise and guide production operators to maintain work discipline, productivity, and adherence to SOPs.
Assist in controlling production costs, material usage, machine downtime, and maintenance-related expenses.
Support continuous improvement activities, including process improvement, waste reduction, and productivity enhancement.
Ensure proper housekeeping and compliance with 5S standards on the shop floor.
Ensure compliance with production quality requirements, safety regulations, and company procedures.
Support the implementation and maintenance of ISO Management Systems (e.g. ISO 9001, ISO 14001), including documentation and operational compliance.
Assist in monitoring environmental practices such as waste handling, material usage, and compliance with relevant regulations.
Support internal audits, corrective and preventive actions (CAPA), and follow-up activities related to quality and environmental systems.
Assist in monitoring inventory levels for raw materials, work-in-progress, and finished goods to ensure production continuity.
Work closely with Quality, Engineering, Maintenance, Warehouse, and other departments to ensure effective coordination and smooth operations.
Perform other operational duties as assigned by management from time to time.

Requirements / Qualifications

Age between 30 – 40 years old.
Diploma or Bachelor’s Degree in Engineering, Manufacturing, Industrial Management, or a related field.
Minimum 2–5 years of working experience in manufacturing or production operations, preferably in a supervisory or senior executive role.
Good leadership and people coordination skills with hands-on operational involvement.
Knowledge of production planning, manufacturing processes, machine efficiency, maintenance coordination, and cost awareness.
Experience in monitoring manpower productivity and production performance.
Familiar with 5S practices, safety requirements, and continuous improvement concepts.
Knowledge or exposure to ISO Management Systems (ISO 9001, ISO 14001) and environmental compliance will be an added advantage.
Able to work under pressure and handle multiple tasks in a production environment.
Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.
Responsible, proactive, results-oriented, and willing to work closely on the shop floor.