Total 85 job vacancies in Kuta Selatan

1/ Customer Support:

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.

• Provide accurate information about products, services, and policies.

• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.

• Resolve customer complaints and concerns in a timely and satisfactory manner.

• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

2. Strategy Development:

• Identify opportunities for improvement in customer service processes and systems.

• Develop and implement strategies to enhance the customer experience and streamline service operations.

• Analyze customer feedback and service metrics to inform project initiatives and decision-making.

• Ensure all interactions align with company standards and contribute to a positive customer experience.

• Ensure customer service standard operating procedures are updated and maintained

 3. Project Management:

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.

• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.

• Coordinate with cross-functional teams to ensure project objectives are met on time

• Ensure all tasks are performed with a strong commitment to Safety and the implementation of 5S practices.

4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.

• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

PT. Karang Mas Sejahtera, part of Midplaza holding is seeking a dedicated and detail-oriented Storekeeper to join our dynamic team. As a Storekeeper, you will responsible for managing, storing, and issuing inventory items efficiently and accurately, ensuring proper stock control, documentation, and storage procedures in accordance with company policies.

Key Responsibilities:

• Receive and check incoming goods.

• Store items properly and keep the store area organized.
• Issue goods based on approved requests.
• Maintain accurate stock records.
• Conduct regular stock counts.
• Report damaged, expired, or missing items.
• Coordinate with internal teams regarding inventory needs.
• Follow company procedures and safety rules.

• Minimum associate degree
• At least 2 years of experience in warehouse or inventory management
• Familiar with inventory systems
• Basic understanding of stock control, warehousing procedures, and material handling
• ·Good numerical and data entry skills
• Physically fit handle lifting and mobbing items when needed
• Strong attention to detail and accuracy

About This Role

To Perform site technical support for Installation, testing, and commissiong of variuous product of overhead travelling cranes, including retrofit and modernization works, within the country coverage area.

Main Responsibilities

• To perform and support installation, testing, and commissioning of any customer order manage by site supervisor for various products of overhead cranes, including retrofit and modernization, and repair works.
• To perform and support site inspection
• To attend and support factory acceptance test.
• To coordinate with appointed sub-contractor related to installation and commissioning works.
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic and/or printed documentation utilizing the established company tools (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
• To maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution
• To follow all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures; - To participate in programs and assessments to improve health and safety in the workplace
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 and 45001 standards

About This Role

To manage and handling order of industrial services especially retrofit and modernization of various product overhead travelling cranes, within the country coverage area.

Main Responsibilities

• To provide support within the country for all Branches (West, Central and East) regarding project execution of SP22M and SP27, as assigned by direct manager
• To provide weekly reports regarding project execution progress of SP22M and SP27
• To develop project plan/schedule and to monitor the progress
• To prepare project documentation in accordance with customer requirements as stated in the contract or customer order, up to the Minutes of project completion signed by the customer
• To coordinate with customers regarding project planning and scheduling
• To coordinate with sales, branch operations and support teams, as well as vendors/suppliers/sub-contractors appointed by the purchasing team regarding project execution
• To carry out all work activities by implementing standard company procedures
• To collaborate with internal and external parties to maintain business opportunities that provide benefits for the company - To maintain tools/equipment and safety outfit
• To attend and carry out training scheduled by the company
• To implement work safety regulatory standards in carrying out work accompanied by safety analysis which is included in 5-S.
• To carry out any others duty assigned and directed by superiors
• Awareness of ISO 14001 and 45001 standards

To support Front Office Manager to manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. 

To be in charge on nigh shift and afternoon shift based on schedule, produce a report and running night audit based on the hotel’s standard and manage and supervise hotel Operation during night time.

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

Primary Responsibilities

General Duties

1. Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
2. To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
3. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
4. Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
5. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
6. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
7. Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
8. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
9. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
10. Monitor and control the VIP amenities, making sure that they are fresh and in high quality
11. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
12. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
13. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy.
14. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
15. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

Responsibilities When in Charge at Night Duty and Afternoon Duty

1. Handle guest check-in and check-outs in accordance with hotel standards during night time
2. Ensure all facilities in the lobby and overall Resort are kept clean and tidy at all times
3. Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment information is kept up to date
4. Ensure all dealings with guests meet hotel operating standards
5. Handling guest’s billing and FO administration according to hotel standard
6. Be thoroughly knowledgeable of all hotel computer systems and procedures
7. Handling room blocking based on guest’s need
8. Making reports according hotel’s standard
9. Manage and supervise hotel operational during Night time
10. Running night audit ensuring that all figures on PMS and POS are balanced
11. Handling guest complaint during night and afternoon time
12. Handling emergency and urgent matters which occur during night time
13. Make check all preparation of the next day operational and update the daily briefing sheet (daily report )
14. Check the room inventory & room blocking on daily basis

Daily Worker Cook