Total 6 job vacancies in Koh Yao Yai

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

About the job

To create relevant, functional, aesthetic and commercial home furnishing solutions that contribute to positioning the IKEA brand in the local market as the leader in life at home.

Your assignment
• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality.
• Actively contribute to the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans in close co-operation with other functions.
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations.
• Keep visitors in mind when working on the shop floor, minimize disruption and remain aware at all times of the importance of safety and the visual impact for visitors.
• Respect routines and responsibilities, work together with the Com&In team and other functions, act quickly to exploit commercial opportunities and understand the impact of actions on the financial results.
• Secure high quality, simplicity, efficiency and cost consciousness in planning and implementing all range presentation solutions by applying national directions and using global tools, proven solutions and best practices.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home.

The Kitchen Coordinator / Hygiene Officer is responsible for providing administrative and coordination support to the Executive Chef and Executive Sous Chef, ensuring smooth kitchen operations. This role also oversees documentation, scheduling, communication, and food hygiene standards to support efficient and safe food production within the hotel.
 

Key Responsibilities

• Provide secretarial and administrative support to the Executive Chef and Executive Sous Chef
• Manage all kitchen documentation (menus, recipes, reports, and records)
• Coordinate meetings, appointments, and training schedules
• Prepare and distribute meeting minutes and banquet event orders (BEO)
• Handle communication and coordination within the kitchen and other departments
• Monitor staff attendance and assist with payroll coordination
• Ensure proper ordering processes and support inventory coordination
• Maintain office supplies and filing systems
• Support food safety and hygiene standards in the kitchen
• Assist in organizing team meetings, events, and special activities

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead our dynamic front office team at our beautiful property in Koh Yao Yai, Thailand. As the first point of contact for our guests, you will create memorable experiences and set the tone for their stay. In this pivotal role, you will combine your passion for exceptional service with strong leadership capabilities to drive operational excellence and guest satisfaction. Your welcoming presence and collaborative approach will inspire your team to deliver outstanding hospitality while maintaining the highest standards of professionalism and efficiency.

• Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards
• Lead, mentor, and motivate a diverse front office team, fostering a supportive and inclusive work environment that encourages growth and development
• Meet guests upon arrival, ensure smooth check-in processes, and assist with room settlement while maintaining transparent and professional communication
• Resolve guest concerns and complaints promptly and professionally, demonstrating empathy and decisiveness in finding effective solutions
• Manage daily front office operations with meticulous attention to detail, ensuring all tasks are completed accurately and on schedule
• Maintain accurate guest accounts, oversee daily reporting, and analyze performance metrics to drive continuous improvement
• Effectively manage team rosters and schedules to meet operational budgets while maintaining service quality
• Customize guest experiences by understanding individual needs and proactively addressing requests with flexibility and innovation
• Support the Hotel Manager with recruitment, onboarding, and performance management initiatives
• Utilize hotel management systems and technology to streamline operations and enhance guest communication
• Monitor and manage front office inventory, supplies, and resources efficiently

Job Description

• ขายสินค้าและให้บริการลูกค้า
• ดูแลพื้นที่การขาย
• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.

• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.

• Lead/support the implementation of planned commercial activities involving your department throughout the store.

• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).

• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.