With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
Reporting to the Director of Sales, the Senior/ Sales Manager is responsible for driving MICE and group business for the hotel. This role focuses on proactive sales activities, building strong client relationships, and achieving revenue targets through effective account management and business development.
What will you be doing?
As the Senior/ Sales Manager - MICE, you will be responsible to lead the function with integrity and credibility for the following areas:
Sales & Business Development
- Prospect and secure MICE and group business from key markets and assigned corporate accounts.
- Develop and maintain detailed account plans in Salesforce; ensure timely updates of all sales activities.
- Conduct client meetings, lead site inspections, and organize familiarization trips and client entertainment (flexibility for evenings/weekends required).
- Represent the hotel at trade shows, networking events, and sales trips to generate new leads.
- Collaborate with Hilton Sales network, TMCs, and MICE partners to strengthen relationships and drive new business.
- Manage corporate RFP processes and ensure accurate rate loading in GDS.
- Utilize tools such as TravelClick Hotelligence (Agency 360) to analyze market trends and identify opportunities.
Account Management
- Maintain strong relationships with existing clients to maximize repeat business.
- Ensure timely responses to inquiries and proposals to improve conversion rates.
- Monitor account performance and implement strategies to achieve revenue goals.
Conference & Events
- Work closely with the Events team to ensure smooth handover of confirmed business.
- Support initiatives to increase conversion and optimize space utilization.
Revenue & Reporting
- Support pricing strategies and competitor analysis in collaboration with Revenue Management.
- Assist in preparing monthly activity reports detailing confirmed and provisional business.
- Contribute to annual sales forecasts and revenue plans.
Systems & Compliance
- Ensure accurate data management in all sales systems.
- Maintain up-to-date knowledge of Hilton systems, procedures, and brand standards.
What are we looking for?
A Senior/ Sales Manager - MICE serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 to 3 years’ experience in hotel/event sales, preferably in MICE or group segments.
- Strong selling, negotiation, and lead management skills.
- Commercial acumen with experience in forecasting and analytics.
- Excellent communication, planning, and organizational skills.
- Ability to build strong client relationships and deliver exceptional customer service.
- Flexibility to travel and work evenings/weekends as required.
- Proficiency in Salesforce, GDS, and revenue management tools is an advantage.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
