Total 2,359 Full-time job vacancies in Bukit Mertajam

Job Requirement

Min 2.5 years of experience in administration and support of Desktop support.

Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Roles and Responsibilities

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

d) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

All the responsibilities we will trust you with:

• Provide Level 2 technical support for IMACS systems, including CCTV, Access Control, Alarm Systems, and backend IT infrastructure (servers, storage, network).
• Support installation, testing, commissioning & configure network devices such as workstations, routers, and switches. Maintain system components in accordance with project and operational requirements.
• Troubleshoot and diagnose basic hardware, software, and local area network (LAN) incidents and system faults, including root cause analysis and escalation to Level 3 or vendors when required.
• Respond efficiently to automated alerts and fault calls, performing initial troubleshooting and escalation within defined operational timelines.
• Support corrective, preventive, and request maintenance activities in line with ITSM processes and SLA commitments.
• Perform server/VM administration health monitoring (production and DR environments) PTRG, Server disk space etc.
• Support implementation, migration, and system upgrades, including preparation of implementation plans, migration plans, and rollback procedures.
• Support in conducting testing and commissioning activities, including FAT/SAT, and ensure defects are rectified prior to acceptance.
• Liaise with Project Managers, Maintenance Managers, and stakeholders to coordinate site activities, schedules, and issue resolution.
• Participate in incident, problem, change management processes and change request.
• Ensure accurate documentation and audit compliance, including: Work instructions / SOPs, As-built documentation & Service reports and incident logs.
• Support high availability operations by ensuring systems meet uptime, resilience, and disaster recovery (DR) requirements.

Your areas of knowledge and expertise that matter most for this role:

• Minimum Nitec/Diploma in Engineering (Electrical/Electronic/IT) or related field preferred
• At least 2 years’ experience in OT/IT environment preferred
• Knowledge of networking (IP/TCP)
• Experience in CCTV, Access Control, and system servers
• Exposure to system security (OS hardening, patching, AV) 
• Relevant IT certifications will be an advantage
• Good communication and positive attitude
• Comfortable with shift work

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s clinic assistant related matters including but not limited to: Roster/schedule/conduct/performance
• Plan and execute referral scheme between different healthcare partners.
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

A Site Engineer manages daily construction activities, ensuring projects meet technical specs, budget, and deadlines by supervising work, interpreting drawings, coordinating teams (labor, subs, managers), managing materials/logistics, and ensuring strict health, safety, and quality standards are upheld on-site, acting as the primary technical advisory.

As part of our growth and talent development strategy, we are seeking a dynamic and driven Management Trainee to join our organisation. This role is designed for individuals who aspire to develop a strong understanding of healthcare operations through hands-on exposure across multiple departments, with the opportunity to grow into future leadership roles.

Job Responsibilities

• Participate in a structured Management Trainee programme with rotations across key departments, including Operations, Human Resources, Marketing, Finance, and Logistics & IT.

• Gain hands-on exposure to daily operational workflows, business processes, and cross-functional collaboration.

• Work closely with department heads and team leads to understand departmental objectives, challenges, and performance metrics.

• Assist in reviewing, analysing, and improving internal processes to enhance efficiency and service quality.

• Support departmental projects, initiatives, and day-to-day operations as assigned.

• Collect, consolidate, and prepare reports related to operations, manpower, performance, and project outcomes.

• Participate in staff engagement activities, internal communications, and company-wide initiatives.

• Support coordination of onboarding, training, and orientation programmes across departments.

• Represent the company at internal and external events, meetings, or industry-related activities when required.

Requirements

• Diploma or Degree in Business Administration, Management, Human Resource Management, Healthcare Management, or a related discipline.

• Fresh graduates are welcome to apply; candidates with up to 2 years of working experience will have an advantage.

• Strong interest in management, business operations, and organisational development.

• Good analytical, organisational, and problem-solving skills.

• Proficient in Microsoft Office, especially Excel and PowerPoint.

• Strong communication and interpersonal skills, with the ability to work effectively across different teams.

• Proactive, adaptable, and willing to learn in a fast-paced and dynamic environment.

• Able to handle sensitive and confidential information with professionalism.

Join our team for a dynamic role with an outsourced project. We are seeking a proactive and organized individual to support project coordination, internal communications, stakeholder engagement, and operational activities, while contributing to digital and data-related initiatives in a collaborative environment.

Key Responsibilities:

1.    Project Management

• Manage sub-projects from end-to-end, under the guidance of the project team
• Track and manage project deliverables to ensure timelines, progress, and requirements are met
• Coordinate with stakeholders to monitor progress, align expectations, and communicate updates and milestones in a timely manner
• Prepare proposals, presentation materials, and supporting documents to facilitate discussions and decision-making
• Support project administration, including documentation, records management, and coordination of implementation, events, and engagement activities

2.     Internal Communications

• Develop visually appealing and effective communication materials (e.g. EDMs, newsletters, internal announcements, and engagement materials)
• Ensure communication materials convey clear, concise, and impactful messaging that complements the visual design
• Perform basic monitoring and analysis of engagement metrics (e.g. click-through rates)
• Support SharePoint and intranet page development and maintenance
• Maintain and update internal knowledge-sharing and engagement platforms

3.     Procurement Support

• Provide procurement support, including sourcing and comparing quotations in compliance with organizational procurement guidelines
• Support the procurement and coordination of materials, tokens, or prizes for events and engagement activities

5.    Administrative Tasks

• Track and monitor Key Performance Indicators (KPIs) and relevant project metrics for reporting purposes
• Provide administrative and operational support, including other duties as assigned from time to time

Requirements:

• Minimum Diploma from a recognized institution, with 3 years of relevant work experience.
• At least 2 years of experience in internal communications experience (i.e creating effective & visually appealing communication materials such as EDMs, newsletters, internal memos, and other engagement materials)
• At least 2 years of proven project management experience (e.g. driving small-scale projects end-to-end, coordinating with stakeholders, and managing timelines)
• Proficiency in Canva, Photoshop, Illustrator or communication tools
• Strong ability to simplify and present complex concepts into a clear, concise, and actionable messages.
• Excellent communication skills, with minimum 1 year of experience in developing presentation decks and proposals
• Able to work independently as well as collaboratively in a team environment.
• Knowledge or experience in data and/or digital domains is preferred.

Remark:

Provide a portfolio of at least 3 work samples/projects, demonstrating previous experience in communication design, presentations, proposals and engagement work.

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore 169037

Join our team for a dynamic role with an outsourced project. We are seeking a proactive and organized individual to support project coordination, internal communications, stakeholder engagement, and operational activities, while contributing to digital and data-related initiatives in a collaborative environment.

Key Responsibilities:

1.    Project Management

• Manage sub-projects from end-to-end, under the guidance of the project team
• Track and manage project deliverables to ensure timelines, progress, and requirements are met
• Coordinate with stakeholders to monitor progress, align expectations, and communicate updates and milestones in a timely manner
• Prepare proposals, presentation materials, and supporting documents to facilitate discussions and decision-making
• Support project administration, including documentation, records management, and coordination of implementation, events, and engagement activities

2.     Internal Communications

• Develop visually appealing and effective communication materials (e.g. EDMs, newsletters, internal announcements, and engagement materials)
• Ensure communication materials convey clear, concise, and impactful messaging that complements the visual design
• Perform basic monitoring and analysis of engagement metrics (e.g. click-through rates)
• Support SharePoint and intranet page development and maintenance
• Maintain and update internal knowledge-sharing and engagement platforms

3.     Procurement Support

• Provide procurement support, including sourcing and comparing quotations in compliance with organizational procurement guidelines
• Support the procurement and coordination of materials, tokens, or prizes for events and engagement activities

5.    Administrative Tasks

• Track and monitor Key Performance Indicators (KPIs) and relevant project metrics for reporting purposes
• Provide administrative and operational support, including other duties as assigned from time to time

Requirements:

• Minimum Diploma from a recognized institution, with 3 years of relevant work experience.
• At least 2 years of experience in internal communications experience (i.e creating effective & visually appealing communication materials such as EDMs, newsletters, internal memos, and other engagement materials)
• At least 2 years of proven project management experience (e.g. driving small-scale projects end-to-end, coordinating with stakeholders, and managing timelines)
• Proficiency in Canva, Photoshop, Illustrator or communication tools
• Strong ability to simplify and present complex concepts into a clear, concise, and actionable messages.
• Excellent communication skills, with minimum 1 year of experience in developing presentation decks and proposals
• Able to work independently as well as collaboratively in a team environment.
• Knowledge or experience in data and/or digital domains is preferred.

Remark:

Provide a portfolio of at least 3 work samples/projects, demonstrating previous experience in communication design, presentations, proposals and engagement work.

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore 169037

Company Overview / Employee Value Proposition

The client is located in Singapore, specializing in administrative support for association operations, member engagement, and event coordination to foster community and organizational effectiveness.

Job Summary

Deliver administrative support to maintain seamless daily operations of the Association.

Responsibilities

• Process membership applications and renewals to maintain accurate member records and enhance engagement through WhatsApp outreach
• Maintain and update the membership database to ensure data accuracy and currency
• Organize and coordinate membership activities and events including AGM, meetings, talks, training sessions, annual Lo Hei celebration, and awards presentation
• Source, liaise, and negotiate with suppliers, vendors, and contractors to secure required services and materials for association events and operations
• Manage project timelines and optimize resource allocation to ensure timely completion of tasks and report progress, costs, and expenditures to the Management Committee
• Assist in maintaining and updating the Association’s website and social media platforms such as Facebook to support communication and outreach efforts
• Respond effectively to member inquiries using strong customer service skills to foster positive relationships
• Utilize proficiency in Google Drive and Microsoft Office applications to prepare documents, reports, and presentations
• Work independently to manage multiple tasks and priorities efficiently, ensuring smooth daily operations

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 1,200 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

A Physiotherapist is responsible for helping clients restore mobility, function and independence through detailed assessments of problems, individualised treatments and manual therapy. S/He works in a multidisciplinary team to ensure a high standard of clinical practice and professional conduct in all areas of client care. S/He organises and distributes the caseloads, supervises students, and coaches junior/support care staff.

S/He should have initiative and be sensitive to the needs of her/his clients. S/He may also work as part of a collaborative, interdisciplinary team which may include teachers, training officers, psychologists, social workers, occupational therapists and speech therapists.

• Conduct client assessment and therapy planning
• Perform therapy interventions and client education
• Manage risk and quality
• Perform clinical administration and operations
• Participate in continuing education and research activities

• Diploma or Degree in Physiotherapy from an institution recognised by the Allied Health Professions Council

• Experience working with persons with autism, intellectual and/or developmental disabilities is preferred
• AHPC Registration is a must

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 1,200 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

A Senior Occupational Therapist is responsible for providing client care, treatment and client education in collaboration with various healthcare teams. S/He performs detailed assessments and interventions for clients and may train new or junior occupational therapists in these activities. S/He has advanced expertise and knowledge in her/his specialty area.

S/He is expected to monitor the caseloads of team members and provide supervision as needed. S/He may work in various settings such as public and private institutions, acute and community hospitals, rehabilitation centres, voluntary welfare organisations, schools, long-term care facilities and clients' homes and work environments.

S/He may also work as part of collaborative, interdisciplinary teams which may include teachers, doctors, audiologists, psychologists, social workers, physiotherapists and speech therapists. S/He should have initiative and be sensitive to the needs of her/his clients. S/He should possess management, leadership and problem-solving skills.

Degree and/or post graduate degree in Occupational Therapy from AHPC-recognized university.

AHPC Full or Restricted Registration

At least 5 years of direct clinical practice.

Experience working with persons with autism, intellectual and/or developmental disabilities is preferred

As the Solutions Engineer, you will be the solutions lead for our project bidding and key member of our product strategy. You will work independently or with a team to evaluate electronic security hardware/software, conduct proof-of-concept (PoC) testing, and architect high-value integrated solutions.

This role bridges the gap between commercial strategy and project excellence, ensuring our systems—from enterprise CCTV, Access Control, Alarms to AI-Solutions—are innovative, cost-effective, and operationally robust.

Key Responsibilities

• Solution Architecture & Bidding: Lead the design phase for large-scale security tenders in Singapore. Translate complex client requirements into technical designs, ensuring compatibility across VMS, hardware, and network infrastructure.
• Product Evaluation & R&D: Act as the "Subject Matter Expert" for electronic security. Vet new manufacturers, conduct bench testing, validation and stay ahead of trends in ACS, biometrics, VMS and unified security platforms.
• Costing & Strategic Sourcing: Collaborate with procurement to optimize the Bill of Materials (BOM). Evaluate "total cost of ownership" to ensure bids are competitive.
• Stakeholder Engagement: Report directly to the Team Manager and Group Strategy Director to align solutions designs and product management with the company’s long-term technology and solutions roadmap.

Technical Scope & System Design

The candidate will oversee the integration of multi-layered security environments:

• Video Surveillance: IP systems, VSaaS (Cloud), and Edge/Server-side, AI Video.
• Access Control: Biometrics, mobile credentials.
• Intrusion Detection: PIDS (Perimeter Intrusion Detection) and integrated alarm monitoring.
• PSIM/Unified Platforms: Designing dashboards that unify disparate security subsystems.
• Other emerging technologies and relevant solutions to ensure marketing leading status and competitiveness 

Job Requirement:

• Experience: minimum 2+ years in the electronic security, automation or related industry, familiar with System Integration and services provider business.
• Employment Status: ONLY those based in Singapore with ready employment status
• Leadership: Proven ability to work with technical teams, including remote or distributed teams. Solid team player that is sensitive to deadlines.
• Technical Knowhow: Proficiency in IT, relevant tools, software and platforms in the security industry.
• Communication: Strong English proficiency to present technical designs to C-suite executives and government stakeholders.
• Innovation Mindset: Energetic and strong focus on creating and designing innovative solutions. Willingness to take on challenges as part of the journey to great solutions and happy customers. Self-learning ability.

Responsibilities:

• Lead and promote school-wide positive behaviour and characterdevelopment initiatives.
• Support the design and implementation of student development andengagement programmes.
• Foster an inclusive, supportive, and positive school culture.
• Oversee daily student management operations, including attendance,punctuality, and school routines.
• Coordinate disciplinary case management and ensure timely follow-upactions.
• Maintain accurate records and documentation of student managementmatters.
• Organise school events that reinforce positive student behaviour andvalues.
• Track, analyse, and report on student behaviour trends and interventionoutcomes.
• Implement and monitor behavioural support and intervention programmes.
• Work closely with parents, school staff, and external agencies tosupport student development and well-being.
• Manage and support programmes for at-risk students.

Rewuirements:

• Minimum a GCE "O" Level pass.
• Preferably a local Diploma graduate from any course.
• Has experience during National Service or as aregular in the Singapore Police Force, Military Police, Army, or SingaporePrison Service.
• Preferably 3 years of experience working withstudents or youth in the areas of counselling or discipline.
• Preferably with experience nurturing youth in anempathetic environment.

About the Company

We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.

Role Overview

We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.

Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.

Key Responsibilities

• Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
• Provide excellent front-desk and customer support experience to clients
• Build strong customer relationships through warm and attentive service
• Handle appointment scheduling, confirmations, and follow-ups efficiently
• Support customer retention through proactive engagement and service recovery when required
• Maintain accurate customer records, transactions, and administrative documentation
• Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
• Assist with cashiering, payment processing, and basic sales support when required
• Uphold professional grooming standards and represent the company positively at all times

Requirements

• Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
• Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
• Strong verbal communication and interpersonal skills
• Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
• Pleasant, confident, and presentable personality with strong people skills
• Energetic, bubbly, and customer-oriented attitude
• Able to multitask and remain composed in a fast-paced environment
• Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
• Positive learning attitude, responsive, and adaptable to operational needs

Strong Consideration Factors:

• Candidates with strong emotional intelligence and natural customer engagement skills
• Experience handling high-touch customer service environments or premium clientele
• Strong professionalism, responsiveness, and service recovery capabilities
• Stable employment history and genuine interest in customer-facing roles

Working Hours & Salary

• Working Schedule:
  Monday to Friday - 11am to 9pm (inclusive of break)
  Saturday & Sunday - 10am to 7pm (inclusive of break)
• Working Location: Within Orchard area
• Salary commensurate with experience and background
• Performance incentives and staff benefits may be provided

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

MindSpace by MindChamps (www.mindspace.mindchamps.org) is the leading provider of premium after school programmes in Singapore.

MindSpace is the only after school care that incorporates the proprietary MindChamps research evidence-based pedagogy. Here at MindSpace, we enable future MindChampions to develop the Champion Mindset. Do you share our passion in transforming lives for the future generation? If you are dynamic and passionate, with a positive mindset, come join MindSpace to be an integral part of our dream team!

Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.

• Guide primary school children (primary 1 to 6) to ensure completion of daily homework

• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.

• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.

• Maintain and build relationships with children and parents through active commmunication

• Conduct MindChamps unique enrichment programmes.

• Being an inspiring role model with a creative spirit and a champion (positive) mindset.

• Ensure safety and timely transfer of students from school to student centre

• Ensure safety of children within the premises

• Any other ad-hoc duties as delegated by Centre Director/Centre Manager

Qualifications

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

• Able to teach at least 2 primary school subjects.

• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.

• Creative and loving energy with a positive disposition

• Excellent communication and classroom management skills

Location: Holland Grove Road, Parksuites

Work hours:

- School Term: Mon to Fri (11am - 7pm), Sat (8.45am - 1.45pm)

- School Holidays: Mon to Fri (7am - 4pm/ 10am - 7pm)

**Only shortlisted applicants will be notified.

Reporting To

Restaurant Manager / Assistant General Manager / Supervisor

Job Summary

The Service Crew is responsible for delivering exceptional guest experiences by providing professional, friendly, and efficient service. The role includes restaurant setup, food and beverage service, guest engagement, maintaining cleanliness standards, and supporting the overall operation of Atout.

Key Responsibilities

Guest Service

• Welcome and seat guests professionally.
• Present menus and explain dishes, beverages, daily specials, and promotions.
• Take food and beverage orders accurately.
• Ensure guests receive attentive and personalised service throughout their visit.
• Handle guest feedback and complaints professionally and escalate when necessary.
• Maintain Atout's hospitality standards at all times.

Food & Beverage Service

• Serve food and beverages according to restaurant standards.
• Ensure orders are delivered accurately and promptly.
• Clear and reset tables efficiently.
• Monitor guest needs and anticipate service requirements.
• Assist with wine, tea, coffee, and beverage service when required.

Restaurant Operations

• Prepare restaurant for service, including table settings and mise en place.
• Ensure menus, POS systems, and reservation information are updated and accurate.
• Process guest payments accurately.
• Support private events, wine dinners, and special functions.
• Follow opening and closing procedures.

Cleanliness & Maintenance

• Maintain cleanliness of dining areas, service stations, and equipment.
• Ensure all glassware, cutlery, crockery, and service equipment are properly maintained.
• Report maintenance issues, breakages, and safety concerns immediately.
• Adhere to hygiene and food safety standards.

Teamwork

• Work closely with kitchen and service teams to ensure smooth operations.
• Assist colleagues during busy periods.
• Participate in training sessions and team meetings.
• Maintain a positive and professional attitude towards colleagues and guests.

Requirements

• Positive attitude and willingness to learn.
• Good communication and interpersonal skills.
• Ability to work weekends, public holidays, and flexible shifts.
• Physically fit and able to stand for extended periods.
• Previous F&B experience is preferred but not mandatory.
• Basic knowledge of wines and food service is an advantage.

Working Hours

• Based on roster and operational requirements.
• 44 hours per week in accordance with company policy.

Performance Expectations

• Maintain high guest satisfaction standards.
• Ensure order accuracy and minimise service errors.
• Uphold Atout's service standards and professional image.
• Demonstrate reliability, punctuality, and teamwork.
• Contribute positively to restaurant sales and guest retention.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Attendance and punctuality.
• Order accuracy.
• Upselling of food, beverages, wines, and retail products.
• Compliance with SOPs and hygiene standards.
• Teamwork and attitude.

"Every guest leaves happier than when they arrived." This is the service philosophy expected of all Service Crew members at Atout.