KEY RESPONSIBILITIES

▪     Business Development & Account Management

–    Identify, prospect, and convert new project opportunities in enterprise cabling and M&E ELV systems across commercial and industrial sectors

–    Build and maintain relationships with M&E consultants, main contractors, sub-contractors, developers, and end-users

–    Grow a portfolio of recurring accounts through regular client engagement and value-added service

▪     Solution Selling & Technical Consultation

–    Conduct site surveys, assess project requirements, and recommend appropriate cabling infrastructure or ELV system solutions

–    Prepare and present technical proposals and quotations tailored to client specifications

–    Liaise with internal technical teams and brand principals to scope and price solutions accurately

▪     Project Pipeline & Tender Management

–    Track, qualify, and manage active project pipelines using CRM tools

–    Participate in tender submissions — including bill of quantities (BOQ) review, specifications compliance, and pricing strategy

–    Coordinate with procurement, logistics, and project teams to ensure timely delivery and project execution

▪     Market Intelligence & Reporting

–    Monitor market trends, competitor activities, and project leads within Singapore and the broader SEA region

–    Provide regular sales forecasts and activity reports to management

–    Represent the company at industry events, exhibitions, and vendor roadshows

REQUIREMENTS

▪     5 to 7 years of sales experience in one or more of the following:

–    Enterprise structured cabling — Cat6, Cat6A, Cat7, fibre optic (OS1/OS2, OM3/OM4), data centre cabling

–    M&E ELV systems — public address (PA), CCTV/security, door access control, HVAC controls, BMS/IBMS, fire alarm, or integrated building systems

▪     Proven track record of achieving sales targets in commercial or industrial building projects

▪     Familiarity with M&E project cycles, tender processes, and BOQ-based selling

▪     Established network of contacts within the Singapore M&E contractor, SI, and developer ecosystem is a strong advantage

▪     Technically conversant in cabling standards (TIA/EIA, ISO/IEC) and/or ELV system specifications

▪     Self-motivated with excellent communication, negotiation, and presentation skills

▪     Proficient in Microsoft Office; experience with CRM or ERP systems (e.g. Odoo, Salesforce) preferred

▪     Diploma or Degree in Electrical Engineering, Electronics, Building Services, IT, or related discipline

▪     All qualified candidates are welcome to apply

• Oversee and ensure timely responses to customer emails and calls.
• Review and approve pricing enquiries, ensuring competitive and accurate quotations.
• Maintain close communication with customers regarding quotations, order progress, and production status.
• Monitor, analyze, and manage customer information to support strategic sales planning and decision-making.
• Lead and support sales coordination activities, including pricing strategies, contract administration, and workflow optimization.
• Provide guidance to the sales team and ensure alignment with company objectives and service standards.
• Other ad-hoc duties may be assigned from time to time by management.
• Possess Electrical and Mechanical technical knowledge and able to read specifications requirements

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Project Manager / Business Development (Retail Visual Display)

About Us

Y Concept Pte Ltd is a Pan-Asian retail visual display agency delivering end-to-end brand solutions across retail environments. Our expertise includes brand image planning, store display, shop fitting, boutique decoration, window displays, POSM production, exhibitions, roadshows, event support, and retail activation solutions.

We work with regional and international brands to bring creative retail concepts to life through seamless project execution, production coordination, and strategic client partnerships.

Job Summary

We are looking for a highly driven and hands-on Project Manager / Business Development professional to manage client projects from concept to execution while also supporting business growth.

This role requires someone who can confidently manage multiple cross-border retail display projects, coordinate with clients, factories, suppliers, and logistics teams, while also nurturing existing client relationships and identifying new business opportunities.

The ideal candidate is proactive, commercially aware, highly organised, solutions-driven, and comfortable working in a fast-paced environment where deadlines are tight and responsiveness matters.

Key Responsibilities

Project Management & Execution

• Manage multiple retail visual display, POSM, shop fitting, event, and branding projects from project kickoff through production, shipment, and final delivery
• Track project timelines, deliverables, approvals, and milestones to ensure projects remain on schedule
• Coordinate closely with design, production, sourcing, logistics, and external partners to ensure seamless execution
• Review drawings, technical specifications, materials, and production requirements for feasibility and accuracy
• Manage sample development, approvals, and revisions with clients and internal teams
• Proactively identify project risks, delays, and bottlenecks, and implement practical solutions quickly
• Prepare and provide clear project status updates to management, highlighting risks, timelines, and action plans
• Arrange meetings, prepare meeting notes, and follow up on action items to ensure accountability
• Support urgent requests, last-minute changes, and crisis management professionally

Client Servicing / Account Management

• Serve as the main point of contact for existing clients, maintaining strong and professional working relationships
• Understand client brand requirements, campaign objectives, and operational expectations
• Respond promptly to client enquiries, project updates, and operational matters
• Ensure client expectations are managed clearly throughout project execution
• Deliver a high standard of service to encourage repeat business and long-term partnerships

Business Development

• Identify opportunities to grow existing client accounts through upselling and cross-selling relevant solutions
• Proactively source and pursue new business opportunities to support company growth
• Attend client meetings, presentations, site visits, and networking opportunities where required
• Prepare quotations, proposals, project presentations, and commercial submissions
• Monitor market trends, retail innovations, and competitor activities to identify business opportunities
• Build and maintain a healthy pipeline of prospective clients and projects

Logistics & Documentation

• Coordinate shipment arrangements between factories, freight forwarders, logistics providers, and clients
• Monitor shipment progress and proactively resolve delivery or customs-related issues
• Prepare and maintain project documentation including:Commercial invoices and packing lists (CIPL)Shipping documentsProject trackersInventory recordsDrawings and technical filesQuotations and client correspondence
• Ensure all documentation is organised, accurate, and audit-ready

Quality & Operational Support

• Coordinate quality checks, production inspections, and pre-shipment verification where required
• Ensure deliverables meet client expectations, technical requirements, and brand standards
• Support installation planning, deployment coordination, and site readiness where applicable
• Work closely with suppliers and vendors to maintain quality, reliability, and delivery standards

Requirements

• Minimum 3–5 years of relevant experience in project management, retail visual merchandising, POSM, shop fitting, exhibitions, branding, or related industries
• Strong project coordination and execution skills with excellent organisational ability
• Commercial awareness with confidence in client servicing and business development
• Professional proficiency in written and spoken English
• Proficiency in Chinese (written and spoken) to support bilingual communication with suppliers and documentation
• Strong communication and interpersonal skills
• Ability to manage multiple deadlines under pressure with a calm and solutions-oriented approach
• High attention to detail and strong sense of ownership
• Proficiency in Microsoft Office / Google Workspace, especially Excel
• Experience handling shipping documentation and international logistics is highly preferred
• Familiarity with retail display production processes, materials, fabrication, and installation is an advantage

Personal Attributes

We are looking for someone who is:

• Proactive and self-motivated
• Resourceful and solutions-driven
• Commercially minded
• Highly responsive and dependable
• Comfortable working in a fast-moving environment
• Able to take initiative with minimal supervision
• Professional in communication and presentation

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Position title : Accountant

• Location: Defu Lane
• Working Days: Monday - Friday
• Working hours : 8:30am -5:30pm
• Salary : Up to $5500

Requirement

• Candidate must possess a Degree in Accountancy or ACCA or related professional qualification with at least 2 years of experience in audit and supervisory role
• Consolidation reporting knowledge and audit experience will be added advantage
• Proficient in Microsoft Office applications
• AI knowledge will be added advantage

Job Scope

• Review and authorise AR invoice, AP invoice and payment voucher
• Review related party transactions
• Review monthly closing of accounts include prepare supporting schedules
• Prepare consolidation of financial statements and financial reports for management and statutory reporting within the timeline
• Handle GST reporting, corporate tax reporting and deferred tax computation
• Ensure compliance with company policies and procedures, financial reporting standards and statutory requirements.
• Cash flow report preparation and monitoring
• Propose enhancement on workflows through Visual Basic or AI
• Any other ad hoc assignments
  

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Manager, Spare Parts Sales

• Working Location: Gul Circle
• Working Hours: 5 days, Mon - Fri, 8:00am – 5:30pm
• Salary: $5,800 to $7,000

The company is a lifting accessories supplier that provides container-handling solutions to ports and terminals. With operations in more than 70 countries across six continents, it has established a presence in terminals of every scale.

Requirements:

• Degree in Business, Sales, Marketing, or related field
• 8-10 years of proven experience in Parts Sales and Inventory Management within automotive, heavy equipment, or industrial parts industries
• Experience in automotive dealerships, heavy equipment or distribution network is required for this role.

Responsibilities

Strategic Planning & Sales Growth

• Formulate and implement sales and business plans to drive revenue and profitability.
• Monitor, track, and review sales performance, taking corrective actions where necessary.
• Lead sales initiatives in coordination with the team to expand aftermarket parts revenue.

Marketing & Customer Engagement

• Develop and execute marketing strategies to retain existing customers and acquire new ones.
• Strengthen competitiveness and grow market share in parts sales.
• Address customer complaints promptly to ensure high satisfaction.

Aftersales & Service Integration and Refurbishment Business

• Systemize tracking of new equipment service schedules to proactively target customers.
• Develop service-related parts sales opportunities to maximize lifecycle revenue.

Inventory Management

• Oversee global inventory to ensure availability and meet delivery commitments.
• Establish stock level and replenishment procedures to optimize lead times.
• Proactively manage inventory to minimize surplus and avoid obsolescence.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Manager, Spare Parts Sales

• Working Location: Gul Circle
• Working Hours: 5 days, Mon - Fri, 8:00am – 5:30pm
• Salary: $5,800 to $7,000

The company is a lifting accessories supplier that provides container-handling solutions to ports and terminals. With operations in more than 70 countries across six continents, it has established a presence in terminals of every scale.

Requirements:

• Degree in Business, Sales, Marketing, or related field
• 8-10 years of proven experience in Parts Sales and Inventory Management within automotive, heavy equipment, or industrial parts industries
• Experience in automotive dealerships, heavy equipment or distribution network is required for this role.

Responsibilities

Strategic Planning & Sales Growth

• Formulate and implement sales and business plans to drive revenue and profitability.
• Monitor, track, and review sales performance, taking corrective actions where necessary.
• Lead sales initiatives in coordination with the team to expand aftermarket parts revenue.

Marketing & Customer Engagement

• Develop and execute marketing strategies to retain existing customers and acquire new ones.
• Strengthen competitiveness and grow market share in parts sales.
• Address customer complaints promptly to ensure high satisfaction.

Aftersales & Service Integration and Refurbishment Business

• Systemize tracking of new equipment service schedules to proactively target customers.
• Develop service-related parts sales opportunities to maximize lifecycle revenue.

Inventory Management

• Oversee global inventory to ensure availability and meet delivery commitments.
• Establish stock level and replenishment procedures to optimize lead times.
• Proactively manage inventory to minimize surplus and avoid obsolescence.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job description

Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the product and help it grow a consumer base. This means you work with a cross-functional team across Sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.

Additional job description

As an (Associate Product Marketing Manager),  you will be part of a two year, cohort based, development program. This unique career path within Google’s marketing team includes an activity community, a robust support network and unique learning experiences. During your time in the program, you will work on priority marketing projects in your organization, develop a breadth of marketing skills, join a strong community of peers and alumni, and be supported by dedicated mentors and senior leaders. 

In addition to your core work, you are expected to complete learning and development milestones, attend APMM programming, and actively contribute to the APMM community. You will be assigned projects within the Marketing organization supporting their business goals and you will make direct contributions under the scope of a larger project, with general guidance. For example, you may help bring the user into the product development process, or develop the go-to-market plans for driving awareness and adoption for new products and features among target segments. 

Qualifications

Job responsibilities

• Assist in defining and executing go-to-market strategies and campaigns for new product or feature launches and measure efficacy against key KPIs.
• Assist in developing programs aimed at acquiring customers (including business strategies, messaging, collateral, events), increasing the engagement with them and measuring the efficacy of such programs.
• Support team in evaluating product and feature improvements to better meet user needs, product readiness for launch, and communicate the new developments to users.
• Assist in developing client and executive narratives and presentations, case studies, and content designed to accelerate the business momentum to better engage Google's customers and agency partners.
• Assist in executing marketing related tasks within the scope of a larger product or project, under guidance from the manager.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in marketing, brand management, strategy consulting, agency, technology, or related fields through full time roles, internships, projects, or academic classes.

Preferred qualifications

• Knowledgeable about and passion for Google's products, technology and leadership in the Artificial Intelligence (AI) space.
• Developed program/project management and communication skills.
• Demonstrated interest in marketing, brand management, strategy consulting, agency, AI, technology, or related fields.
• Demonstrated analytical success, with capacity for developing and understanding strategy.
• Demonstrated global mindset and ability to think across disciplines, industries, cultures and scenarios.Comfort with ambiguity and agility.

We are seeking an experienced Technical Manager BMS & Engineering Manager to lead a team of engineers in designing, developing, and implementing advanced Building Management Systems for commercial and industrial facilities.

The ideal candidate will have strong expertise in Siemens PLC systems as the primary platform, while also possessing working knowledge of other BMS solutions and protocols. This role involves close collaboration with our AI Smart Building team to integrate BMS/iBMS solutions into AI-driven smart building systems.

Key Responsibilities:

Project Coordination & Implementation

• Coordinate and manage end-to-end implementation of BMS projects, including:

* HVAC system (Chilled Water plant, AHU, FCU)

*Different protocol (API, OPC) to Integrate with other systems

*Basic knowledge of electrical circuit design

*Basic knowledge of ACMV equipment such as pump, chiller, valve

• Lead project and discuss with customer on technical issues and execute from design review through commissioning and handover.
• Analyze, inspect, and resolve implementation challenges to meet customer requirements and operational objectives.

Technical Leadership & System Assessment

• Conduct site surveys, feasibility studies, and detailed system assessments to ensure technical compatibility, performance, and scalability.
• Review system designs, control strategies, and integration architectures for compliance with project and operational standards.
• Troubleshoot and resolve technical issues during implementation and post commissioning phases.

Planning, Budgeting & Procurement

• Work closely with Project Management team and assist in developing project schedules and budgets.
• Oversee procurement of materials, hardware, software, and equipment required for project delivery.
• Coordinate with vendors and contractors to ensure quality, compliance, and timely delivery.

Integration with AI Smart Building Systems

• Work closely with the AI Smart Building team to provide domain knowledge and design specifications for integrating BMS/iBMS solutions into AI-driven smart building platforms.
• Ensure seamless inter-operability between traditional BMS systems and advanced AI analytics for energy optimization, fault detection & diagnostic, and smart operations.

Stakeholder & Cross-Functional Collaboration

• Coordinate with external stakeholders such as consultants, contractors, and clients to align technical and operational expectations.
• Act as a technical point of contact for customers, ensuring satisfaction throughout the project lifecycle.

Product Feedback & Continuous Improvement

• Provide structured feedback to product development and data engineering teams regarding implementation challenges, system performance, and support issues.
• Contribute to continuous improvement initiatives to enhance product reliability, usability, and operational efficiency

Documentation & Reporting

• Maintain comprehensive and accurate project documentation, including:

*System architecture drawings and schematics

*Simple electrical circuit diagrams

*Control System Write-Ups or FDS documentation

*Operation and maintenance manuals

*FAT (Factory acceptance test) and SAT (Site acceptance test) documents

• Ensure documentation meets internal standards and client requirements.

Job Requirements Education:

Bachelor’s Degree :

Electrical or Electronic Engineering /Mechanical Engineering/Building Automation or a related engineering discipline

Experience

o Minimum 10–15 years of Operational Technology (OT) experience, including:

BMS system and solution design, development and implementation.

Strong knowledge of :

o Control Systems

o Chilled Water Systems and Chiller Plant Optimization(preferred)

o Electrical line Diagram (SLD)

o Basic understanding of Data Science and Machine Learning

o Primary expertise in Siemens PLC systems, Codesys or other IEC 61131-compliant software platform, with working knowledge of other BMS platforms and protocols (BACnet, Modbus, KNX, API, OPC, etc).

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Fixed Transportation Allowance
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd.   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

(near Setia Tropika / Impian Emas and Southern College)

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Bangkalan

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

Location: Gurgaon, India

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for a Talent Solutions Account Manager to join our team in tapping into potential client opportunities, generating new business, as well as managing client relationships as a trusted advisor and bringing value to our customers. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act as the clients’ internal advocate and in the best interest of the clients. 

Responsibilities:  

• Effectively execute a high volume of contract renewals that maximize value, while protecting and developing the customer relationship 
• Own, drive and manage a series of touchpoints with your customers, throughout the life of their contract, to ensure consistent engagement & education on LinkedIn’s evolving solutions. 
• Identify customers’ business objectives, uncover roadblocks, and multithread to establish a strategic partnership · Cross-sell LinkedIn’s portfolio of Talent & Learning Solutions, aligned with the business goals & outcomes of your customer. 
• Accurately maintain a quarterly forecast of renewals in your territory 
• Develop and execute a strategic plan for the territory and document and distribute competitive information. 
• Leverage peers & manager to help problem-solve, ramp-up, & close deals. Effectively utilize sales processes and tools  
• Invest in colleagues and give coaching and advice when you see an opportunity for improvement. 
• Work to develop and circulate the set of best practices that will be the foundation of this team. 
• Listen to the needs of the market and share insights with product and marketing team. 
• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge. 

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.