Total 11 Manager Full-time job vacancies in Kuta Selatan

About the Role

You are responsible to lead and manage sales activities, sales development and establishing loyalty among customers in own business area to achieve designated sales targets. Meeting assigned sales targets for agreement-based services and new business development. Report to General Manager Sales – Industrial Service.

Main Responsibilities

1. Leads and directs sales team activities to meet the organization’s objectives. Owns the key account management responsibilities over most important clients, sells company's products and services actively.
2. Responsible for performing Business Reviews with agreement customers, utilizing our online customer portal, aiming to renew expiring service agreements.
3. Prepare quotations, tenders and negotiate terms based on company Contractual Instructions guideline and grant levels of authority approval. Ensure that sales offer meet the company's profitability targets and allowable contract terms.
4. Regular follow up with customers on all pending new/renewal agreement and update to Siebel Sales Funnel activities.
5. Update or enrich all information on asset data quality in Siebel before converting the order.
6. Maintain and develop business relationship with customers so as to build up long term business continuity.
7. Promote the sales of Service/Modernization to customers as and when the opportunity arises and passes on the enquiries to Service/Modernization Sales Representatives for follow up with potential customers.
8. Promote YKC adoption to all agreement customer and Checkapp packages in bundling New/Renewal Agreement.
9. Implement parts sales strategy jointly with Parts sales representative by developing new parts list to customers in order to help achieve parts orders and sales targets for the Division.
10. Perform field activities according to HSE procedures and standards in order to achieve required safety standards.
11. Provide input to General Manager Sales Industrial Service on expected orders and sales for New/Renewal Agreement to help with budget estimation for the following year.
12. Leads, directs, evaluates, coaches and develops a team of sales team. Manages the sales related activities through the CRM systems, ensuring appropriate target setting, reporting, lead identification and reporting. Ensures the sales process is managed efficiently through the CRM system.
13. Coordinate with Planner and ensure all are met when there is an update of changes; schedule, site requirement, safety standard, delivery timeline, etc.
14. Assist Finance and Administration team to follow up with customers to ensure timely invoicing and prompt collection of overdue debts.
15. Responsible for cross-functional operations, ensuring all tasks are completed according to sales and marketing strategies.
16. Awareness of ISO 14001 and 45001 standards

To support Front Office Manager to manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. 

To be in charge on nigh shift and afternoon shift based on schedule, produce a report and running night audit based on the hotel’s standard and manage and supervise hotel Operation during night time.

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

Primary Responsibilities

General Duties

1. Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
2. To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
3. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
4. Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
5. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
6. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
7. Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
8. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
9. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
10. Monitor and control the VIP amenities, making sure that they are fresh and in high quality
11. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
12. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
13. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy.
14. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
15. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

Responsibilities When in Charge at Night Duty and Afternoon Duty

1. Handle guest check-in and check-outs in accordance with hotel standards during night time
2. Ensure all facilities in the lobby and overall Resort are kept clean and tidy at all times
3. Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment information is kept up to date
4. Ensure all dealings with guests meet hotel operating standards
5. Handling guest’s billing and FO administration according to hotel standard
6. Be thoroughly knowledgeable of all hotel computer systems and procedures
7. Handling room blocking based on guest’s need
8. Making reports according hotel’s standard
9. Manage and supervise hotel operational during Night time
10. Running night audit ensuring that all figures on PMS and POS are balanced
11. Handling guest complaint during night and afternoon time
12. Handling emergency and urgent matters which occur during night time
13. Make check all preparation of the next day operational and update the daily briefing sheet (daily report )
14. Check the room inventory & room blocking on daily basis

• Plan and run marketing campaigns on all social media platforms and google ads
• Come up with fresh ideas to grow the brand
• Handle promos, collaborations, and partnerships
• Track performance and results

ABOUT THE ROLE

• Planning and managing marketing campaigns that promote a company's brand, products, and services.
• Manage online Marketing projects for the hotel, providing both management and hands-on support.
• Identify market trends, insights, and revenue opportunities to drive growth across Rooms, F&B outlets, and MICE

ABOUT THE ROLE

• Develop and execute comprehensive sales strategies to achieve and exceed revenue targets for wedding and social event packages
• Customize event packages and solutions to meet diverse client needs while maximizing profitability
• Collaborate with event planning, operations, and vendor management teams to ensure seamless client experiences
• Analyze market trends and competitor activity to identify growth opportunities and refine sales positioning

Ambitious, thirsty for results, love interacting with people? We are looking for a natural brand promoter just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Sales Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As the Sales Manager, you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.

• Manages all aspects of the hotel’s sales team initiatives.
• Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.
• Drive new business for your hotel.
• Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.

This position is responsible to oversee and manage the Information and Technology processes in the hotel.  This position will ensure that all IT support system as well as the hardware and software of the implemented technology are running well. 

The IT Manager Plans and manages technology projects; performs an assessment of needs ensuring compliance with company and brand standards, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives.

Primary Responsibilities

• To be involved in day-to-day audit work on operation and to advice the Director of Finance & Business Support for any uncharacteristic happenings.
• To provide a courteous, professional, efficient and flexible service at all times, following ACCOR/FRS Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Admin & General Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To assist authorized users in relation to operation of the hotel’s IT system hardware, various modules and supporting personal computers.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To coordinate the timely repair and return to service of any faulty systems or items of equipment.
• To establish and implement procedures to ensure the backup of data in any IT system.
• To rebuild data corrupted by either hardware or software faults.
• To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
• To set up emergency procedures to continue the operation of the hotel in the event of system failure.
• To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
• To arrange the distribution of Night Audit and other regularly system-produced reports.
• To establish necessary security measures to prevent unauthorized access to the IT systems.
• To provide technical assistance to internal or external Audit staff.
• To work with the Sales & Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
• To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
• To ensure the availability of any stationery or consumables required by any IT systems.
• To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
• To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
• To ensure that all licenses and annual maintenance contracts are complete and up to date
• To prepare weekly work schedules in accordance with workload and priorities for the approval by the Director of Finance
• To project at all times a positive and motivated attitude and exercise self control.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.