Total 347 Manager job vacancies in JOHOR BAHRU

Position: Construction Manager (Wet Works / Reinforced Concrete)

Job Location: Project Site (Johor)

Company Overview

Grande Build Sdn Bhd is a specialist construction subcontractor with strong experience in reinforced concrete (RC) structure works and wet trades. We support major developers and main contractors in delivering high-quality structural and finishing packages across residential, commercial, and mixed-development projects.

Job Summary

We are seeking an experienced Construction Manager to lead and coordinate site execution for reinforced concrete and wet-trade subcontract works. The role focuses on managing structure progress, manpower planning, coordination with main contractors and consultants, and ensuring timely delivery of subcontract packages according to project requirements.

Key Responsibilities

Site Execution & Coordination

Manage daily execution wet-trade works at site

Coordinate closely with main contractor’s project team on work sequence and scheduling

Ensure compliance with approved drawings, method statements, and specifications

Resolve site coordination issues between structure, M&E openings, and architectural interfaces

Programme & Productivity Control

Plan manpower, machinery, and material requirements based on construction schedule

Monitor site productivity and ensure works meet programme milestones

Identify delays and implement corrective actions with site team

Coordinate concrete pours, formwork cycles, and reinforcement installation progress

Subcontractor & Workforce Management

Supervise site supervisors, foremen, and subcontract gangs

Ensure proper deployment of workers to achieve planned output

Monitor subcontractor performance and workmanship quality

Coordinate material delivery and site logistics with suppliers

Quality Control

Ensure works comply with consultant specifications and inspection requirements

Coordinate with QA/QC personnel on inspections and approvals before casting

Monitor workmanship standards for wet trades such as plastering, brickwork, screeding, and related works

Safety & Compliance

Enforce site safety requirements in accordance with DOSH regulations

Work closely with Safety Officer to maintain safe working conditions

Ensure workers comply with PPE and site safety procedures

Progress Reporting & Documentation

Prepare site progress updates for management and main contractor meetings

Track progress against planned structure cycle targets

Assist with verification of site progress for interim claims submission

Maintain proper site documentation and records

Requirements

• Diploma or Degree in Civil Engineering / Construction Management or equivalent
• Minimum 5 years experience in reinforced concrete or wet-trade construction works
• Experience working with main contractors as subcontractor site representative is preferred
• Able to manage site supervisors, workers, and subcontract gangs effectively
• Familiar with inspection procedures
• Able to read construction drawings confidently
• Willing to be based at project site

Perks & Benefits:

• Personal development opportunities
• Bonus (Depend on company performance) 
• Company Trip (Depend on company performance) 

Job Description

JOB OVERVIEW

• The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
• Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancie
• Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
• Drive change management in the branch organization/custom brokerage

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure consistent achievement of operational standards to meet customer requirements
• Manage and monitor productivity KPIs against budget, initiate corrective actions
• Optimize and implement operational standards & guidelines and drive continuous improvement of branch operations
• Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

OTHER DUTIES

• Always Ensure adherence to the Code of Conduct policy of the Group
• Adhere to the Code of Conduct policy of the Group
• Any other job-related tasks as assigned by the superior

SUPERVISORY RESPONSIBILITIES

• Report any incident to superior .
• Any other job-related tasks as assigned by the superior.
• Support branch Commercial by attending customer meetings as and when required

QUALIFICATIONS

• Degree/Diploma/SPM in Business administration, economics, marketing, or logistics preferred
• Minimum of 5 years of leadership/management experience preferred
• Good communication, presentation, negotiation, and interpersonal skills

Apply Link: https://jobs.persolmalaysia.com/detail/39021?apply_id=39021&utm_source=jobstore&utm_medium=sponsored

Contact Email: KahYe.Chan@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We are seeking a passionate and experienced Project Manager to join the team. As our Project Manager, you will play a pivotal role in overseeing the successful execution of construction projects, ensuring they are completed on time, within budget, and to the highest standards of quality and safety.

What you'll be doing

• Developing and implementing comprehensive project plans, timelines, and budgets to guide the successful completion of construction projects
• Coordinating and supervising the work of contractors, subcontractors, and construction crews to ensure efficient and effective project delivery
• Monitoring and reporting on project progress, identifying and mitigating risks, and implementing corrective actions as needed
• Ensuring compliance with all relevant building codes, regulations, and safety standards throughout the construction process
• Collaborating with the design team, clients, and other stakeholders to address any issues or changes that may arise during the project
• Providing strong leadership and mentorship to the construction team, fostering a culture of continuous improvement and quality

What we're looking for

• Minimum 05 years of experience as a Project Manager in Construction Industry
• Proven track record of successfully managing complex construction projects within the specified time, budget, and quality parameters
• Excellent understanding of construction materials, methods, and technologies, as well as relevant building codes and regulations
• Strong problem-solving, decision-making, and conflict resolution skills
• Effective communication and interpersonal abilities, with the ability to liaise with a diverse range of stakeholders
• Proficient in project management software and tools
• Relevant degree in Construction Management, Civil Engineering, or a related field
• Relevant experience in Aluminium and Glazing Works

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

As a member and contributor of the Strategy and Innovation Office (SIO) team, you will lead and drive strategic planning and policy development, distilling insights in consultation with SNEC and SingHealth’s senior management and MOH to determine and prioritise short, mid and long-term strategies for sustained growth of SNEC as the flagship national eye centre catering to the eye care needs of more than 50% of our population.

You will lead and formulate strategic plans and engagement using various strategy development frameworks. You will also communicate the strategy development process, lead engagement with various levels of staff in the formulation of the strategy, encourage the integration of workflows and lead ad-hoc projects that will support and drive the centre’s strategies. You are also required also provide secretariat support for key management meetings and retreats to discuss ideas and initiatives, and co-ordinate overall strategic policies and directions to ensure congruence.

Corporate and Eye Care Strategy Planning and Development

• Lead and drive the end-to-end development of and engagement for the centre’s strategic plans and initiatives to ensure that they are robust, coherent and well-articulated.

• Support the implementation of the Enterprise Strategic Plan (ESP) by conceptualising initiatives, establishing execution frameworks, and developing monitoring mechanisms to track and report progress against planned deliverables. Continually monitor the healthcare and business landscape; conduct structured horizon scanning activities, including facilitating discussions on emerging healthcare trends and their implications, and developing thematic analyses to support strategic environmental scanning. Perform and integrate research, leveraging on internal and external data with ground-sensing and overarching national policies.

• Evaluate and analysis findings to identify new and emerging market opportunities, issues and challenges in the local and global environment.

• Organise seminars and events on review of ESP, emerging trends, cross-sector learning in relation to the ESP and organize learning journeys for management to other organisations.

• Facilitate the development and coordination of actionable implementation plans (short, medium and long term) aligned with the overall strategies.

• Engage stakeholders and decision-makers and communicate policy and other considerations, strategies and plans, and intended outcomes clearly and convincingly.

• Develop and execute strategic communications plans, including publications such as ESP E-Bulletins and Future Sights Reports, to maintain regular engagement and communications cadence with stakeholders

• Prepare and present strategy papers and presentations.

• Support the development of regular performance reports for management as well as facilitating cross-functional performance reviews for the leadership.

Strategic Relations/Partnership Management

• Provide oversight and guidance on strategic relations/partnership with external parties.

• Lead, develop and drive engagement on policies, procedures and process flow for review and approval of formalisation of strategic relations/partnership, including via MOUs, agreements and/or contracts.

• Monitor and track outcomes, deliverables, and status (renewal or cessation) of strategic relations/partnership, including via MOUs, agreements and/or contracts.

Population Health and Capitation Steering Committee (PHCSC)

• Review eye population health strategy and related workstreams.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing

Secretariat responsibilities

• Develop and maintain an efficient format for key leadership meetings.

• Provide timely summary of work plan implementation for HoD’s review.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing.

Job Requirements

• Bachelor's degree in Strategy, Business, Corporate Finance, Information Systems, or related field.

• At least 8 years’ of relevant work experience in corporate and healthcare strategic planning and development, business and management consulting, corporate planning, organizational development, finance, research and analysis or similar fields.

• Experience in supporting the senior management in to reviewing and formulating strategies/policies.

• Resourceful and a strong team player with excellent planning and analytical skills, as well as able to work well independently.   

• Strong achievement motivation, resilient, has a growth mindset, able to learn and adapt quickly. Enjoys problem solving, comfortable to navigate ambiguities and uncertainties.  Willingness to challenge boundaries and explore new experiences.

• Skilled and effective communicator (verbal, business writing, and presentation), possesses facilitation skills tailored to different groups of stakeholders and able to engage stakeholders of all levels.  Ability to distill concepts and communicate them in a concise, digestible and coherent manner.

• Proficient in leveraging digital and AI tools to enhance productivity and quality of deliverables and output.

• Highly numerate, with financial modeling knowledge preferred.  Data driven and comfortable in gathering, examining and analyzing data and deriving useful patterns, insights and translating them into actionable plans and strategies to guide decision making with strong business acumen and grounding in business operations.

• Relevant experience in healthcare and innovation-related fields would be an advantage.

Join a programme team responsible for assessing AI testing service providers for accreditation. This role combines assurance-style review with commercial and financial due diligence to support accreditation approvals.

Responsibilities

• Conduct end-to-end evaluation (commercial, financial, and operational readiness)

• Review service delivery documentation, QA processes, and operational controls

• Assess delivery governance including SLA management and complaint handling

• Prepare evaluation summaries and recommendations for approvals

• Support programme reporting and stakeholder updates

Requirements

• Minimum 5 years relevant experience in the ICT industry

• Experience in financial review and commercial due diligence

• Experience with process review / quality assurance / controls assessment

• Strong written and verbal communication
  
  

Overview

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Job Responsibilities

• Manage service point operations assigned.
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• To ensure that workflows for new and existing services are reviewed, optimised and streamlined.
• Participate in committees and other tasks as assigned.

Partner Head of Department, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.
• Involvement in Campus development workshops and planning.
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met

Manage Service Associates (SAs) providing services in service points, as the Reporting officer

• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Requirement

• Bachelor’s degree in any discipline.
• Minimum 4 years of relevant work experience in the healthcare industry; experience in outpatient operations will be an added advantage.
• Strong communication and interpersonal skills, both written and verbal.
• Possess analytical and quantitative capabilities, with a strong sense of ownership and accountability.
• Comfortable working in a complex, fast‑paced environment with evolving priorities.
• Proficient in Microsoft Office applications; adaptable and open to working with changing healthcare systems and technologies.
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve common goals.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Description

We are seeking an experienced BMS Controls Manager to lead and manage Building Management System / Building Automation System works for building services projects. The successful candidate will be responsible for the planning, coordination, implementation, testing and commissioning of BMS controls works, ensuring that all technical, project, safety and quality requirements are met.

Key Responsibilities

• Manage and oversee the full scope of BMS controls works, including design review, engineering coordination, installation, testing, commissioning and handover.
• Review project specifications, drawings, control schematics, points schedules, method statements and technical submissions.
• Coordinate closely with consultants, clients, main contractors, subcontractors, vendors and internal project teams.
• Lead technical discussions on BMS architecture, control strategies, integration requirements, communication protocols and system interfaces.
• Ensure proper coordination of BMS with ACMV, electrical, fire alarm, security, ELV and other building services systems.
• Monitor project progress, manpower planning, material delivery, site installation and commissioning schedule.
• Supervise subcontractors and vendors to ensure works are carried out in accordance with approved drawings, project specifications, safety requirements and quality standards.
• Review and resolve technical issues, site constraints and coordination matters during project execution.
• Ensure timely preparation and submission of technical documents, shop drawings, material submissions, inspection requests, testing records and as-built documents.
• Manage testing and commissioning activities, including functional performance testing, system integration testing and client demonstrations.
• Support project cost control, variation works, procurement planning and progress claims where required.
• Ensure compliance with company policies, workplace safety requirements and project quality standards.
• Provide guidance and technical support to engineers, supervisors and project team members.

Requirements

• Degree or Diploma in Electrical Engineering, Mechanical Engineering, Building Services, Controls Engineering or related discipline.
• Minimum 8 years of relevant experience in BMS / BAS / controls systems, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of BMS controls, system architecture, control logic, DDC panels, sensors, actuators, field devices and system integration.
• Familiar with communication protocols such as BACnet, Modbus, LonWorks, KNX or equivalent.
• Experience in large-scale commercial, infrastructure, industrial, healthcare or institutional building projects will be an advantage.
• Good understanding of ACMV systems and their control requirements.
• Able to read and interpret technical drawings, control schematics, points lists and project specifications.
• Strong project coordination, problem-solving and leadership skills.
• Able to manage multiple stakeholders and work under tight project schedules.
• Good communication and documentation skills.
• Proficient in Microsoft Office and relevant BMS / controls software.
• Candidates with experience in Singapore construction or M&E project environments will be preferred.

Other Information

• Employment Type: Full-time
• Work Location: Singapore
• Industry: Construction / Building Services / M&E Engineering

We are seeking a hands-on and experienced Assistant Technical Manager (Service Team) to support and lead service operations across key client sites in Singapore.

You will play a critical role in ensuring system reliability and service excellence for large-scale Audio-Visual (AV) and integrated systems deployed across Singapore’s national and iconic projects.

Job Description

• Assist in managing daily service operations across multiple client sites
• Lead and supervise a team of Service Engineers and Technicians
• Oversee troubleshooting, fault diagnosis, and rectification of AV systems
• Provide technical support for complex issues and service escalations
• Ensure timely response and resolution in accordance with service standards
• Plan and manage preventive maintenance schedules
• Liaise with clients and internal teams to ensure smooth service delivery
• Monitor service performance, quality, and safety compliance
• Coach and develop team members to strengthen technical capabilities

Requirements

• Diploma / Degree in Electrical, Electronics, or related Engineering field
• Minimum 5–8 years of experience in Audio-Visual (AV) systems, with service or maintenance exposure
• Experience in leading or supervising a service team
• Strong troubleshooting and fault-finding skills
• Familiar with maintenance planning and service operations
• Good communication and stakeholder management skills
• Able to manage multiple sites and respond to operational needs 

Job Overview

We are looking for an AI Testing Accreditation Manager to lead and manage the accreditation lifecycle for AI testing service providers. This role will be responsible for reviewing applications, evaluating technical testing capabilities, making accreditation recommendations, managing renewals and ensuring the accreditation programme remains credible, consistent and aligned with evolving AI testing and governance standards.

The ideal candidate should have experience in AI/GenAI system evaluation, technical testing, software quality assurance, audit, certification or accreditation-related work, with strong stakeholder engagement skills across industry, government and technical communities.

Key Responsibilities

• Lead and manage the full accreditation lifecycle for AI testing service providers, including application review, technical evaluation, accreditation decisions and annual renewals.
• Evaluate applicant firms against defined accreditation criteria, including their technical testing competency and ability to deliver AI testing services.
• Assess firms’ claimed AI testing services against established guidelines and frameworks, including testing approaches for LLM-based applications, safety and reliability.
• Engage with industry stakeholders, testing service providers, AI system developers and deployers to understand evolving needs and refine the programme’s assessment scope and standards.
• Develop and maintain accreditation documentation, evaluation rubrics and assessment guidelines to ensure consistency and rigour across all accreditation reviews.
• Monitor developments in AI testing methodologies, AI safety frameworks and governance standards to ensure the programme remains current and credible.
• Prepare clear and structured evaluation reports, accreditation recommendations and programme documentation for internal and external stakeholders.

Requirements

• Bachelor’s Degree in Computer Science, Artificial Intelligence, Information Technology, Engineering or a related discipline.
• Minimum 3 to 5 years of experience in GenAI / Agentic AI systems evaluation, technical testing, software quality assurance, audit, certification, accreditation or a related field.
• Strong working knowledge of AI system development lifecycles, including Generative AI and LLM-based applications.
• Good understanding of AI safety, reliability, governance and responsible AI considerations.
• Familiarity with AI governance frameworks, responsible AI principles and technical testing standards, including AI testing guidelines or ISO/IEC AI standards.
• Experience designing, managing or supporting accreditation, certification or audit programmes will be highly advantageous.
• Experience engaging with senior stakeholders across industry, government and technical communities.
• Strong analytical and evaluative skills, with the ability to assess complex technical claims and make well-reasoned accreditation judgements.
• Excellent interpersonal and communication skills, with the ability to engage both technical experts and non-technical stakeholders, including senior executives and policy makers.
• Strong written and verbal communication skills, with the ability to produce clear reports, guidelines and programme documentation.
• Self-motivated, adaptable and comfortable working in an evolving programme environment where standards and processes are still being shaped.
• Commercially aware, with an understanding of the AI testing services market and business considerations of testing service providers.
• Strong interest in advancing the responsible development and deployment of AI in Singapore.

Preferred Qualifications

• Professional certification in AI governance, such as AIGP, or relevant GenAI / Agentic AI testing certification.
• Knowledge of AI testing frameworks, LLM safety evaluation, model risk assessment or assurance practices.
• Good understanding of Singapore’s AI, technology and assurance ecosystem.

Key Skills

AI Governance, Generative AI, Agentic AI, LLM Testing, AI Safety, AI Reliability, Software Quality Assurance, Technical Evaluation, Accreditation, Certification, Audit Programme, Responsible AI, Stakeholder Management, Programme Documentation, Evaluation Reports, AI Testing Standards

Laurence Andaya - R26159876
Recruitment Consultant

EA 05C3053
BGC Group Pte Ltd (Outsourcing)

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The Business Development Manager at SPA D’RAVIVER focuses on supporting business growth and client engagement within the wellness industry. SPA D’RAVIVER is a professional spa dedicated to delivering high quality massage therapy and foot reflexology services in a calm and relaxing environment that promotes overall well-being and stress relief.This role involves identifying business opportunities, strengthening client relationships, and supporting promotional and partnership initiatives. It also focuses on enhancing service positioning and customer experience to support brand visibility and sustainable business growth.

Specific Responsibilities
1.Identify and develop new business opportunities to increase spa clientele and revenue growth

2.Build and maintain strong relationships with clients and partners

3.Promote spa services such as massage therapy and foot reflexology to potential customers

4.Support the development and execution of marketing and promotional strategies to enhance brand visibility

5.Conduct market research to identify customer needs, trends and competitor activities in the wellness industry

6.Assist in creating service packages and promotional offers to attract and retain clients

7.Coordinate with internal teams to ensure smooth delivery of services aligned with client expectations

8.Monitor customer feedback and recommend improvements to enhance service quality and customer satisfaction

9.Support partnerships and collaborations with hotels, wellness centers, and other wellness-related businesses

10.Prepare basic reports on business performance, client acquisition, and marketing outcomes

Technical Skills and Competencies
1. Business Development Skills

2. Communication Skills

3. Customer Service Skills

4. Problem-Solving Skills

5. Market Research Skills

6. Strategic Planning Skills

Duration of Traineeship/Attachment Offered - 6 months

Mature Mid Career Individuals - $3,800

This Position is open for mid career individuals (Mature, 40 years and above).

Mid Career individuals from any qualifications level can apply.

Job Summary:

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

• Lead and work together with the Supervisors to educate the respective roles and their continual development in their respective career path with the Hotel.
• Training and development of Room Attendants/Supervisors/Assistant Housekeeper to improve the competencies of their position and develop them for career progression.
• Schedule and conduct daily communications meeting with all Housekeeping Team to enable a free two-way expression of ideas, concerns or other issues that may relate to any matter in the Hotel.
• Share and communicate daily guest reviews, GIF, Revinate scores to Housekeeping Team. Implement and take appropriate action to rectify issues immediately.
• Conducting annual performance reviews for team members under your care.
• Assist in ensuring training and appropriate development plans for team members are implemented.
• Ensuring the maintenance and upkeep of all equipment used in the Housekeeping Department.
• Oversee all internal/external contractors such as Landscape, Laundry, Room Attendants, Public Area Attendants, Pest control, etc.
• Overseeing all maintenance of plants and floral arrangements within the Hotel.
• Support the AEH/EH on budget forecasting processes for the department.

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

• Handle the administration and operations of the restaurant
• Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Plan marketing activities and executing plans to improve sales and profitability
• Handle Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
• Plan and supervise activities of staff
• Appraise staff performance and provide feedback to improve productivity
• Respond efficiently and accurately to customer complaints
• Train and maintain high standards of service, quality control, hygiene, and health and safety
• Delivering superior food and beverage service and maximizing customer satisfaction
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• 2-3 years of experience in a similar capacity
• Experience in f&b operations
• Familiar with f&b operations, functionality and other related task

The Sales and Marketing Manager is responsible for planning and implementing sales and marketing strategies to promote the spa’s services, attract new customers, and maintain strong relationships with existing clients. The role involves managing promotional campaigns, supporting business growth, increasing brand awareness, and ensuring excellent customer engagement.

Specific Responsibilities

1. Develop and implement sales and marketing strategies to increase spa revenue and customer base.

2. Promote spa services, wellness packages, massage therapy, and foot reflexology treatments through online and offline marketing activities.

3. Manage social media platforms, digital marketing campaigns, and promotional content to strengthen brand presence.

4. Build and maintain good relationships with customers, corporate clients, and business partners.

5. Conduct market research and monitor competitor activities to identify business opportunities and industry trends.

6. Coordinate promotional events, seasonal campaigns, and customer loyalty programs.

7. Monitor sales performance and prepare basic sales and marketing reports.

8. Collaborate with therapists and operations staff to ensure customer satisfaction and service quality.

9. Handle customer inquiries, feedback and marketing-related communications professionally.

10. Support the achievement of company sales targets and business development goals.

Technical Skills and Competencies

1. Market Research Skills

2. Communication Skills

3. Negotiation Skills

4. Leadership Skills

5. Sales Management Skills

6. Problem-Solving Skills

Duration of Traineeship/Attachment Offered - 6 months

Mature Mid Career Individuals - $3,500

This Position is open for mid career individuals (Mature, 40 years and above).

Mid Career individuals from any qualifications level can apply.