Total 2 Manager job vacancies in Illawarra Region

Digital Control Inc is the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Digital Control invented, and was first to market, innovative underground guidance technology that allows contractors to control the pitch angle of the drill head tooling and measure its depth below ground. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient distribution of underground utilities, fiber optic, telecom, gas, sewer and water lines. Our products are used around the world by distribution contractors and are valued for their durable design, ease of use and Digital Control’s uncompromising commitment to customer service.  

Our team is expanding in the SEA Region.  We are looking for a great HDD specialist who wants to work for the HDD industry leader in locating technologies. This role will be located in Manilla, Philippines with travel to assigned SEA regions. 

• Language skills: English and Chinese, additional languages are a plus 
• Must be able to sell value, negotiate, and analyze customer needs. 
• Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the territory. 
• Demonstrates great working knowledge of technical equipment operations, and aptitude to become an expert in advanced HDD locating techniques, theory and application. 
• Excellent presentation skills to train audiences of various sizes. Demonstrates an engaging style to help others learn. 
• Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, senior leaders and everyone in between. 
• Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. 
• Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions. 
• Demonstrates effective collaboration and innovation with the field team and across all other functions within the company. 
• Excellent written and verbal communication skills in English and Chinese. 
• Ability to communicate in German or even additional language a plus. 
• Bachelor’s degree or equivalent combination of work experience and education. 
• Minimum of 2 years of experience in Customer Service or outside/field sales. 
• Minimum of 5 years of experience and knowledge of the trenchless technology industry required. 
• Demonstrates unwavering business ethics and ability to effectively manage proprietary product information. 
• Be able to travel within the territory up to 50%. 
• Able to navigate physical requirements of working in construction sites. 
• Ability to use a customer database or ERP system. 

• Quarterly bonuses: we all share in the success of the company
• Professional Development

• Wellness Program
• Generous PTO package
• Pension contribution
• Parental leave
• An average of 11 annual paid holidays

Compensation

• DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
• Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 10% and 18%. Future bonuses could be higher or lower depending on company profits.

Why DCI?

DCI takes pride in caring a lot about our employees. We offer a flexible and challenging work environment as well as a generous benefits package. We have a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover.

We Celebrate Inclusion:

DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo’ s services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.

Responsibilities

• Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets.
• Process & take action on the Supplier and / or Customer Maintenance communications
• Work together with a team of Network Engineers towards a common preset goal 
• Responsible for Network & Data Communication Systems 
• Customer Excellence (internal/external customer engagement and relationship management): 
• Should be customer support ordinated candidate, should have very good knowledge of customer service processes. 
• Good knowledge of ITIL Framework. 
• To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, integrity and desire to support others. 
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures. 
• To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel. 
• Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.

• At least 5 years of experience in IT/Telecommunications.
• Bachelor’s degree in computer engineering/science, Information Technology, Electronics
• and Communications Engineering or equivalent
• Thorough understanding of Routing and switching, SD-wan and cloud concepts.
• Integrity Monitoring and Management, Two-Factor
• Good understanding of IT best practices and procedures, like ITIL v3.
• Excellent communication skills, very good verbal and written English skills.
• Project management skills.
• Self-motivated with ability to perform under tight deadlines and high pressure
• TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
• Switching technologies with extensive hands-on Cisco & Catalyst Switches.
• Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc.
• Switching infrastructure considerations like QoS and POE etc.
• Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing
• Flexibility in working different shift hours

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.