Human Resources (HR) & Recruitment Executive

Position: HR & Recruitment Executive

Location: Singapore

Employment Type: Full-time

About the Role

We are seeking a proactive and organised HR & Recruitment Executive to manage the end-to-end employee lifecycle for our beauty retail business. This role will oversee recruitment, onboarding, employee administration, HR operations, and support workforce planning to ensure the company attracts, retains, and develops high-performing employees.

Key Responsibilities

Recruitment & Talent Acquisition

• Manage the full recruitment process from job posting to onboarding.
• Source candidates through job portals, social media, agencies, and referrals.
• Screen resumes and conduct initial candidate interviews.
• Coordinate interviews with hiring managers.
• Prepare employment offers and employment contracts.
• Manage relationships with recruitment agencies and external partners.
• Maintain a talent pipeline for future hiring needs.

Employee Onboarding & Offboarding

• Coordinate onboarding activities for new employees.
• Prepare employee records and onboarding documentation.
• Conduct orientation sessions and company introductions.
• Manage employee exits and offboarding processes.
• Ensure company assets are returned upon resignation.

HR Operations & Administration

• Maintain accurate employee records and HR documentation.
• Manage leave administration and attendance records.
• Support payroll preparation and employee data updates.
• Monitor employee probation periods and contract renewals.
• Assist with performance review processes.
• Handle employee queries and provide HR support.

Compliance & Employment Matters

• Ensure compliance with Singapore employment regulations.
• Support work pass applications and renewals where required.
• Maintain confidentiality of employee information.
• Ensure HR policies and procedures are up to date.
• Support workplace health, safety, and employee wellbeing initiatives.

Reporting & Workforce Planning

• Prepare HR reports and hiring metrics.
• Track recruitment progress and employee turnover.
• Support manpower planning and staffing requirements.
• Recommend improvements to HR processes and employee experience.

Requirements

• Diploma or Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2-4 years of HR and recruitment experience.
• Experience in retail, beauty, wellness, or consumer businesses is preferred.
• Knowledge of Singapore Employment Act and MOM regulations.
• Proficient in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Ability to handle confidential information professionally.

Preferred Skills

• Experience with HRIS, ATS, and payroll systems.
• Experience supporting work pass applications.
• Strong stakeholder management skills.
• Experience hiring frontline retail and beauty personnel.

Key Performance Indicators (KPIs)

• Time-to-fill vacancies within target timelines.
• Successful onboarding completion for all new hires.
• High employee retention rates.
• Accurate and timely HR administration.
• Compliance with all employment regulations.
• Positive employee satisfaction and engagement.

Reporting Line

Reports to the COO / CEO.

This role will work closely with management, store operations, beauty advisors, and external recruitment partners to build and support a high-performing workforce.

About Us

At HDR, we specialise in engineering, architecture, environmental and construction services. Our global team of over 12,000 employees is led by the strength of our values and a culture shaped by employee ownership. We network with each other, build on each other's contributions, and collaborate to make great things possible. When you join HDR, we help you take charge of your career, giving you multiple growth opportunities along the way.

The Role

HDR is looking for a Senior Mechanical Engineer to join our Singapore Building Engineering Services (BES) team. This position will be working on projects across a range of markets, primarily the Mission Critical sector.

The principal activities of the role will be:

• Delivering building services design packages from concept through to construction
• Undertaking detailed engineering calculations, design development and system selection
• Producing coordinated, compliant drawings, reports and specifications
• Ensuring designs meet Singapore codes, standards and regulatory requirements
• Coordinating discipline inputs and resolving design interfaces
• Supporting construction-phase activities including inspections and technical queries
• Contributing to technical improvement initiatives and best practice

Qualifications & Experience

• Bachelor’s Degree in Mechanical Engineering
• Typically, 6 - 12 years' relevant experience
• Familiar with local code and authority submission procedure.
• Good working knowledge of relevant legislation, regulations, codes of practice, and guidelines.
• Commitment to continuous professional development, both for own development as well as that of team members
• Mission Critical Design / Data Centre Design Experience is an added advantage.
• Design experience with BIM is an added advantage.
• Knowledge consulting experience and successful project management experience in the MEP sector is an added advantage.
• Appreciates teamwork and good interpersonal skills.
• Singaporean or PR

Benefits and Culture

• Global organization with opportunities for international travel and collaboration
• Award-winning sustainable projects
• HDR University learning platform with access to webinars, LinkedIn Learning, and the Pinnacle Series
• Rewards program including referrals, long service awards, and certification bonuses
• Company paid Annual Professional Membership Fees
• Employee Assistance Program
• A culture that supports and encourages inclusion and diversity where each of us are welcomed, valued, respected, and empowered to bring our authentic selves to work every day

Why HDR

At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate to make great things possible. When you join HDR, we help you take charge of your career, giving you multiple growth opportunities along the way.

HDR supports a diverse and inclusive work environment as well as equal employment opportunities. We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds to apply.

Watch Our Story:' https://www.hdrinc.com/our-story'

We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That colouring outside the lines can illuminate fresh perspectives. And that small details yield important realisations. Above all, we believe that collaboration is the best way forward.

Company Introduction

Who are we?

Here at Initia Group, we aim to provide a consumer service business that is experience-based, differentiated and advantaged. As the Biggest Lifestyle Beauty Lounge, we have created a series of new concept salons that blend with lifestyle and trends through working in global teams across Singapore, Malaysia and Philippines. While you may be familiar with names such as Leekaja, Walking on Sunshine and Civasan, we are also looking to open more outlets of such fusion concepts in Malaysia. 

What is a Fast Track Programme?

During our 2 years Management Trainee Programme, candidates will undergo intensive On-The-Job Training. You will be placed in one of our renowned outlets to interact with existing employees, gain exposure to the F&B and Salon industry, as well as understand your strengths and interests better.

Career plan

Opportunities for career growth and Development Opportunities will be given within these 2 years. Candidates who successfully completed and master this programme will be promoted to Assistant Outlet or placed in other departments upon discussion. Candidates may also look forward to honing their skills further and rapidly grow to be our Manger, Outlet Manager or even Area Manager. 

What you can look forward to

1) Customized Development Programme

2) Mentoring by Experienced Managers

3) Meetings and interaction with the Management Team

4) Participate in multiple hands-on projects

5) Job rotation within management and operations

Job Description

Operations

Service Quality Management

Oversee an efficient and effective day to day operations of the branch or outlet

Participate in company's strategic planning

Assist Managers complete daily tasks (implementing new policies)

Assist Manager in evaluating performance (writing reports and data)

Understand each department's daily processes and goals

Provide quality management and administrative support

Attend customer's needs and queries.

Handle and resolve customer complaints

Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

Implement and Improve customers retention and also to bring in more new customers

Ensure to give a wonderful salon experience for each customers

Coach and develop colleagues to ensure standards are being maintained

Monitor in ensuring a clean and safe working environment

Why join us?

• Attractive and competitive salary packages

• Accelerated learning and guaranteed career growth

• Dynamic and fun working environment

• Sponsored training courses - Service leadership, Introduction to Management,

• Extensive Medical benefits

• Birthday gift voucher ($100)

• Incentives and Commission - once promoted to Supervisor

Requirements

• A degree in Management, Business, Accounting, Hospitality and Hotel management or similar fields.

• Strong verbal and written communication skills.

• Well-groomed and professional appearance that best suits the salon image.

• Outgoing, customer-oriented and passionate about serving customers.

• Knowledge or experience in management or similar fields (Beauty, Salon, F&B) is a plus.

• Can start immediately 
  

  Responsibilities

  • Provide quality Management and Administrative support

  • Oversee an efficient and effective day to day operations of the branch or outlet

  • Coach and develop colleagues to ensure standards are being maintained

  • Assist in the development strategy plans

  • Assist Managers complete daily tasks (implementing new policies)

  • Understand each department's daily processes and goals

  • Participate in company's strategic planning

  • Assist Manager in evaluating performance (writing reports and data)

  • Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

  • Implement and Improve customers retention measures

  • Attract customers by answering product and service questions

  • Ensuring a clean and safe working environment

  Qualifications & Requirements

  • Bachelor’s Degree in any field

  • Strong verbal and written communication skills

  • Customer-Oriented or Passionate about serving customers

  • Knowledge or experience in management or relevant similar field is a plus

Are you driven by building relationships, achieving targets, and making a meaningful impact within the healthcare industry? Join a dynamic sales team where comprehensive training, mentorship, and career development opportunities are provided to help you succeed.

Key Responsibilities

• Build and maintain strong relationships with healthcare professionals and key stakeholders
• Drive product awareness and sales growth through effective account management and business development activities
• Execute marketing initiatives and product launch activities to support business objectives
• Monitor industry developments, market trends, and competitor activities to identify new opportunities
• Coordinate product evaluations and trials within healthcare institutions
• Deliver product presentations, training sessions, and technical support to customers
• Collaborate closely with internal teams to ensure excellent customer experience and service delivery
• Manage customer feedback, enquiries, and product-related concerns professionally
• Maintain accurate sales records, account updates, and monthly activity reports
• Participate in industry events, exhibitions, and educational programs when required
• Uphold professional and ethical standards while ensuring compliance with relevant regulations and company policies

What We're Looking For

• Diploma or Degree in any discipline
• Passion for sales, relationship building, and business development
• Strong communication, presentation, and interpersonal skills
• Positive attitude with a results-oriented mindset
• Resilient, self-motivated, and able to thrive in a team environment
• Leadership experience through co-curricular activities, sports, projects, or other achievements will be advantageous
• Comprehensive training and mentorship will be provided

If you are excited to build a rewarding career in healthcare sales, we would love to hear from you.

Please send your updated resume to careerwithus@recruitexpress.com.sg with the subject: Medical Sales Executive

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

We are seeking experienced Senior Psychologists who view assessment as both a clinical science and a professional craft. We are lookingfor clinicians who are passionate about delivering gold-standard diagnostic evaluations while enjoying the autonomy, support, and remuneration that reflecttheir expertise.

Premium Clinical Infrastructure

You will have access to a comprehensive suite of gold-standard assessment tools and professionally designed consultation spaces located in theheart of Orchard Road.  

Full access to our comprehensive library ofgold-standard tools (WISC-V, ADOS-2, ADI-R, WIAT-III, etc.) Additional cognitive, behavioural, and developmental assessment tools

Scope of Practice

You will conduct comprehensive diagnostic and psychoeducational evaluations for:

• Autism Spectrum Disorder (ASD)
• Attention Deficit Hyperactivity Disorder (ADHD)
• Specific Learning Disorders (Dyslexia, Dyscalculia, etc.)
• Complex differential diagnoses
• Emotional and behavioural profiling

Who We Are Looking for

• You are an experienced clinician ( Locum/ Full time or Part time) with a strong foundation in neurodevelopmental assessment and a commitment to high-quality, evidence-based practice.

• Master’s or Doctoral qualification in Clinical or Educational Psychology from an accredited institution
• Registered with the Singapore Psychological Society (SPS) or an equivalent recognised professional body
• Demonstrated expertise in neurodevelopmental diagnostics and comprehensive report writing
• Strong interpersonal and communication skills with the ability to engage children and families from diverse cultural and socioeconomic backgrounds
• A collaborative and professional approach within multidisciplinary settings

Interestedparties, please send your RESUME with photograph, current & expected salaryto agnes_ho@therapy.com.sg .  We regret only shortlisted applicants will be notified.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Job Scope:

• Coordinate training schedules, registrations, and training logistics
• Manage learner records, attendance, and training documentation
• Liaise with trainers, participants, and external stakeholders
• Ensure compliance with funding requirements
• Support training reports, process improvements, and administrative operations

Requirements:

• Min Degree
• Prior experience in training administration or learning & development support

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:
Whatsapp: https://wa.me/+6597430026 
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122
Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

The F&B Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the F&B Executive you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different dietary requirements.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
• Check reservations with the Supervisor/ Manager and confirm any large bookings for the next service period.
• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
• Assist kitchen team members where required and carry out any reasonable duties requested by the Supervisor/ Manager.
• Greet guests with smiles as they enter and leave the restaurant, even if they are not seated at your designated section.
• Usher guests to a table and present menus when appropriate.
• Ensure that all service procedures are carried out to the standards required.
• Accommodate to guest request or offer appropriate alternatives.
• Take personal responsibility for the service experience of all guests in your designated area.
• Follow-up on any guest questions or queries immediately, and provide reach out to your Supervisor/ Manager if uncertain.
• Be observant when passing by guest tables, check if they require service and checking on their satisfaction.
• Make sure that all areas in the restaurant are cleaned and maintained in accordance with operating procedures.
• Assist with guests’ when they exit the restaurant and to check that they do not leave belongings behind.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Guide new team members and trainees/ casual labours.
• Ensure that safe and healthy working practices are observed throughout the service.
• Carry out any other reasonable duties and responsibilities as assigned.
• Side duties such as stock take, inventories, par stock level to be maintained working closely with the restaurant manager.
• Ensure that the cashiering duties are completed and floats are collected in timely manner.

What are we looking for?

The F&B Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1 to 3 years’ experience in similar position with 5-star hotel category or celebrity chef restaurant.
• Good English skills, both verbal and written to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Supervise and lead a team of staff in the section in handling day-to-day grant-related financial matters, month-end and year-end accounts closing, including the preparation and/or review of the monthly, quarterly and year-end audit schedules
• Responsible for the good quality of the grant-related balance sheet accounts
• Review grant documents and apply the appropriate accounting treatment for grant project accounts
• Review grant variation documents and update relevant project account details
• Ensure accurate and timely submission of claims and prompt disbursements
• Ensure no outstanding items in project accounts and deactivate project account promptly upon expiry
• Review grant-related billings and statement of accounts
• Review incoming grant funds and resolve unreconciled sums
• Ensure no outstanding items in project accounts and deactivate project account promptly upon expiry
• Investigate and resolve user queries
• Responsible for grant-related GST, corporate tax and other statistical submissions
• Liaise with internal and external auditors on grant-related audit matters
• Lead and participate in process improvement projects
• Ad-hoc assignments

Requirements

• At least a Degree in Accountancy or ACCA equivalent
• At least 3 years of relevant working experience, with 1-year experience in a supervisory position
• Higher qualified/experienced candidates will be considered for the Senior Finance Executive/Senior Accountant position
• IT savvy - proficient in Microsoft Office such as MS Word, Excel and Powerpoint
• Hands-on experience with SAP system will be an advantage
• Prior audit experience will be an advantage
• Strong interpersonal, communication and analytical skills
• Able to take pressure and work within tight deadlines
• Meticulous, motivated, committed, resourceful and able to work independently

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Location :

East: Bedok

West: Boon Lay, Bukit Batok West, Jurong Central Plaza, Lakeside, Pioneer

Central: Serangoon Central, Toa Payoh

Working Hours:

Monday to Friday

42.5 working hour per week, 8.5 hours per day.

Job details:

• Perform activities for daily living (ADLs), including assistance with personal hygiene, mobility, toileting, diaper changing, and feeding.
• Escort and assist seniors during transportation to and from the care centre ensuring their safety and comfort throughout the journey
• Social and recreational engagement (facilitate and participate games & activities with seniors)

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Key Responsibilities:

• Sustainability and Carbon Accounting Platform (Sweep): Serve as a key administrator for the Sweep platform. Manage the end-to-end data collection process, including the creation and maintenance of integration rules between SAP and Sweep to facilitate automated data ingestion.
• GHG Emissions (Scopes 1, 2, & 3): Lead the collection and verification of emission data. Ensure high-quality data input by collaborating with various departments across the Group.
• Cross-Functional Data Management: Partner closely with Business Unit Sustainability Leads across Indonesia, the Philippines, and Malaysia to facilitate smooth data submission and verification.
• Performance Tracking & System Optimisation: Monitor ESG targets and performance. Develop and maintain dashboards within the Sweep platform to track results and report progress. Also, continue to evaluate system performance to identify opportunities for improvement.
• Reporting: Support the annual sustainability reporting cycle. Assist in preparing internal presentations and sustainability newsletters.
• Peer Benchmarking: Conduct regular industry research to benchmark Delfi’s sustainability performance against global peers.
• Continuous Improvement: Stay updated on emerging trends and sustainability regulations. Proactively suggest and support new sustainability initiatives.

Requirements:

1. Education: Diploma or Bachelor’s degree in Environmental Studies, Sustainability, Data Science, or related fields.
2. Experience: 1–2 years of experience in a sustainability-related role. Prior experience with carbon accounting and ESG platform (e.g., Sweep) is highly preferred.
3. Technical Proficiency:

• Understanding of carbon accounting methodologies (Scope 1, 2 & 3).
• Experience with data management system/ ESG platforms, e.g., Sweep.
• MS Office applications (Excel, PowerPoint and Words)
• Proactive and detail-oriented with strong communication skills.
• Ability to work independently and prioritise tasks in a fast-paced environment.

• Identify, evaluate, and pursue new business opportunities and developing strategies to increase sales.
• Actively develop commercial prospects and convert leads into execution.
• Ensure all prospects and leads are accurately updated.
• Work closely with operations teams to ensure smooth and effective service execution.
• Develop and maintain strong working relationships with customers.
• Monitor customer satisfaction and ensure timely NPS update.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

Campaign Marketing

• Support the execution of 360 marketing campaigns to drive traffic and sales from new and current customers to TANGS stores and e-commerce channels
• Execution includes campaign ideation, creative, activations & events, digital marketing, PR, KOL, advertising, communications, and more.
• Key marketer in charge of marketing initiatives for assigned concept and segment marketing.
• Tracking and analysis of results and insights in digital marketing, social media, and in-store promotions and activations to improve marketing effectiveness and ROI.
• Assist with budget and expense tracking and keeping accurate records and processing.

Stakeholder Collaboration

• Support with alignment among the Integrated Marketing functions (Social Media, CRM) in the execution of key festive campaigns to drive common objectives and goals.
• Coordinate with internal business stakeholders such as Merchandising and E-commerce to execute marketing activities and communications that achieve business and brand objectives.

Communications

• Ownership of the calendar of TANGS communications channels to support campaigns and initiatives.
• Copywriting for marketing collateral, including e-dms, brochures, OOH, online banners, and more.
• Liaise with external agencies and partners such as design, photographer, PR, events,media, KOL; and liaison with landlords.
• Work with in-house design team to develop creatives that are in line with TANGS’ brand positioning.

Requirements, Skills & Experience

• At least 2+ years experience in consumer marketing
• Experience from industries such as retail, shopping mall, F&B, fashion, beauty, home, would be advantageous
• Excellent project leadership and project management skills and ability to juggle between projects and priorities
• Strong command of written and spoken English, with the ability to write copy for different purposes and audiences
• Proficient with Microsoft Excel, social media management, creating presentations
• Strong communication and interpersonal skills
• High level of initiative and capacity to work under pressure.
• Desire to explore new ideas and ways of doing things with a can't-is-not-an-option attitude.
• Strong work ethic and integrity, maintaining timeliness, discipline, and professionalism.