Total 22 technical support job vacancies in The Philippines

Responsibilities:

• Installs and repairs electronic equipment, such as computer, kiosk and precision devices for Financial Institutions.
• Studymanuals, and other specifications to familiarise installation procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

• Requirements: Proven work experience as on site service technician.
• Extensive knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave

職責：

• 為金融機構安裝和維修電子設備，例如電腦、自助服務終端和精密設備。
• 學習手冊和其他規範，以便熟悉安裝程序。
• 根據製造商的規格說明，進行設備的安裝或監督安裝。
• 作業系統以演示設備並分析故障。
• 與工程人員協商解決系統運作和維護中出現的異常問題。

• 要求：具備現場服務技術員的實際工作經驗。
• 具備豐富的設備控制和故障排除方法/技能知識。
• 優秀的分析和解決問題的能力。
• 以客戶為中心，具備有效的溝通技巧。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 個人休假

Job Summary

The System Support Executive is responsible for providing first-level technical and operational support for travel technology systems, including GDS platforms, mid-office, and back-office applications.

The Junior System Support Executive is responsible for providing first-level technical and operational support for travel technology systems such as GDS platforms, mid-office, and back-office applications.

This role supports daily system operations, assists in on boarding users and clients, and works closely with internal teams and external vendors to ensure smooth system performance. The position also involves supporting system-related projects, performing basic system and GDS configurations, and delivering support to regional clients.

What You'll be doing

• Provide 1st level support for travel systems by handling user inquiries, performing basic troubleshooting, and resolving common system issues.
• Assist in user onboarding, including setting up system access, assigning roles and permissions, and guiding users on basic system usage.
• Support client onboarding by configuring system settings and ensuring accurate setup of client profiles across platforms.
• Monitor daily system operations, reports, and dashboards to ensure data accuracy and highlight any discrepancies.
• Escalate complex or unresolved issues to senior team members or external vendors and follow up to ensure timely resolution.
• Support and participate in system-related projects, including system implementation, enhancements, and configuration activities.
• Perform basic configuration of travel systems, including GDS setup and related configurations based on business requirements.
• Provide system support to regional clients, ensuring clear communication and effective issue resolution.
• Assist in User Acceptance Testing (UAT) by executing test cases and documenting findings during system upgrades or enhancements.
• Maintain and update documentation such as user guides, SOPs, and training materials.
• Provide basic training and guidance to users when required.
• Perform additional duties and responsibilities as assigned by the Manager or Supervisor.

What We Are Expecting

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are encouraged to apply
• 1–3 years of experience in system support, IT support, or related roles is an added advantage.
• Experience in customer service or call center support, particularly in handling system or product-related inquiries, is an added advantage.
• Basic knowledge or exposure to travel systems (e.g., GDS) is a plus.
• Exposure to system implementation, configuration, or project support is an advantage.
• Good problem-solving skills and willingness to learn new systems and technologies.
• Ability to work independently as well as collaboratively in a team environment.
• Preferably mandarin speaking candidate.

SKILLS (software & soft skills required for the job)

• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Good communication and interpersonal skills, with the ability to support users and stakeholders effectively.
• Proficiency in English, with the ability to understand and communicate in Mandarin to support regional clients
• Basic understanding of IT systems, applications, or databases.
• Good attention to detail and accuracy in handling system data and reports.
• Positive attitude, proactive mindset, and willingness to learn.

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours

職位說明 ：

1. 領導巴生港、萬裡茂、巴西古當（稀釋劑混合區）和怡保的技術部門。

2. 指導資深化學家和化學家進行研發工作。

3. 向副總經理及執行董事報告化學品事業部的研究與發展。

4. 向副總經理和執行董事報告建築部門的研究和發展。

5. 負責品質保證和品質控制事宜的監督。

6. 設計新產品宣傳冊、包裝/標籤，並準備建築材料規格。

7.協助銷售部門處理客戶服務/投訴和技術支援。

8. 為生產故障排除提供建議。

9. 與銷售部門聯絡，探討新產品。

10.協助銷售部門或管理階層解決新市場的技術問題。

11. 如管理階層要求，為其他業務公司準備必要的技術文件。

12. 對新入職的化學家和銷售人員進行技術指導。

能力水平：

1. 至少擁有化學或化學相關領域的大學學位。例如：應用化學、工業化學等。

2. 至少 5 年在公司擔任高級化學師或以上職位，或在其他公司擔任類似業務領域的同等職位。

3. 具備公司產品及相關產品的良好技術知識。

4. 能夠領導團隊和管理部屬。

5. 具備良好的分析能力，能夠利用類似產品的資訊。

6. 英語和馬來語流利。具備良好的中文能力者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（差旅補助、交通費等）
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Requires qualification in Electrical, Electronics Engineering or equivalent.

Experience is Building Automation is an advantage

Implementation of Data Center Monitoring System

Design of 3D Graphics for HMI

Maintenence of datacenter sites

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities
• Remote work flexibility

職位概述

該職位負責為營運系統提供一級維運和技術支持，確保系統日常運作順暢、報告準確，並能有效引導新用戶和客戶順利上線。此外，該職位還需與供應商和內部團隊協調，解決系統問題並支援持續改進。

你將要做什麼

• 為旅遊技術系統提供一級支持，包括 GDS 平台、報告工具和中後台應用程式。
• 透過設定係統存取權限、配置使用者角色和權限、提供基本培訓以及維護更新的使用者文件來管理新使用者入職。
• 透過配置跨平台所需的系統設置並確保準確的客戶資料設置，支援新客戶的入職流程。
• 與外部供應商和內部利害關係人協調，回報未解決的技術問題，並協助實施系統改進。
• 監控系統效能、計畫報告、報告儀表板和數據準確性，以確保日常營運順利且有效率。
• 根據系統升級和新功能實現的需要，參與用戶驗收測試 (UAT) 活動。
• 開發、更新和維護使用者手冊、標準操作程序 (SOP)、培訓材料和技術文件。
• 根據經理或主管的安排，履行其他職責。

我們期待什麼

• 資訊科技或相關學科的文憑或更高學歷。
• 具備支援業務系統以及與軟體供應商和內部利害關係人協調的經驗者優先考慮。
• 歡迎具有相關實習或計畫經驗的應屆畢業生申請。
• 歡迎經驗有限但對系統支援和技術有濃厚興趣的求職者申請。
• 優先考慮會說普通話的候選人。

福利待遇

• 休閒著裝要求
• 免費小吃/歡樂時光

需具備電機工程、電子工程或相關專業的資格證書。

擁有樓宇自動化的經驗者優先考慮。

資料中心監控系統的實施

人機介面三維圖形設計

資料中心站點的維護

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 遠距辦公的彈性