Total 3 Full-time technical support job vacancies in Batu Kawan

As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable, and employee-centered service experience across our people portfolio. You will serve as a strategic partner with key regional and global ecosystem partners to enable solutions and operational excellence across all aspects of the employee life-cycle and evolving business and country-based requirements.   

This role blends people leadership, service delivery expertise, and iterative and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Operations Strategy & Service Excellence 

• Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience. 

• Champion a data-driven and employee-informed operating model, leveraging insights, feedback, and trends to proactively improve service delivery and reduce escalations. 

• Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes. 

 Leadership & Operational Performance  

• Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment. 

• Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction. 

• Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders. 

• Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand. 

Data, Insights & Continuous Improvement 

• Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency. 

• Lead multiple continuous improvement initiatives, simplifying, standardizing, centralizing, and automating complex HR processes. 

• Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail. 

Stakeholder Partnership & Communication 

• Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions. 

• Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts. 

• Consult and influence executive leadership with confidence, clarity, and strong business acumen. 

• Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation. 

Knowledge Management & Content Strategy 

• Identify knowledge gaps and high-volume employee inquiry themes across AskHR. 

• Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance. 

• Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience. 

People Leadership & Change Management 

• Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders. 

• Foster a culture of accountability, innovation, and continuous learning within the People Support team. 

• Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation. 

We are looking for a motivated Fresh Graduate to support our factory’s digital transformation initiatives. This role focuses on data analysis, dashboard development, and digital process improvement within manufacturing operations. The candidate will work closely with senior engineers and project leads to develop digital tools, automate reporting, and improve operational visibility. This position offers structured learning exposure in manufacturing analytics, automation, and cross-functional collaboration.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Support development of dashboards and automated reports for production KPIs (UPH, OEE, Yield, Downtime).
• Assist in collecting, cleaning, and validating production data from multiple systems.
• Support automation of manual reporting processes using Excel, Power Automate, or similar tools.
• Perform data analysis to identify trends and highlight improvement opportunities.
• Assist in system testing, documentation, and user training materials for digital tools.
• Support project tracking activities (update status, follow up on action items).
• Participate in cross-functional meetings to understand manufacturing requirements.
• Contribute to continuous improvement initiatives using data-driven methods.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Experience Managing DM/IDM/PS material at Material Room/ Kitting room.
• Work with warehouse team to bring up material on time for production support.
• Responsible on timely material good issuance to production.
• Managing and dispose scarp material from production in weekly basis.
• Attend daily cycle count in order to maintain inventory accuracy.
• Assist requestors request and perform stock check when necessary.
• Able to work under pressure and assists another ad-hoc task assigned by superior.