Total 4,147 Full-time support analyst job vacancies in The Philippines

Site Digital Shopfloor System Support (IT infrastructure/ MES/ Pharma)

12 Months Contract

Location: Tuas

Up to $10,000 depending on experience

Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Purpose

• For the delivery and improvement of digital solutions by providing project management and solutions expertise to business users

Responsibilities:

• Shopfloor system Lifecycle management (MES, Historian, system integration)
• Shopfloor system support improvement
• IT-OT systems integration support 
• Application management and governance

Requirements:

• Project management, Process management and Problem solving; Incident management, change management
• Expertise on the solutions in shopfloor domain:MESERPData HistorianIIoT platform, plant connectivity
• Knowledge on system architecture.
• Knowledge on Quality process such as GxP qualification
• Business environment:  Pharma industry – Vaccines, Biologic products, Manufacturing Environment, GxP compliance.

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Job Description

• Industry/ Organization Type: Manufacture of Electrical Equipment
• Position Title: Admin Assistant (Sales Support)
• Working Location: Nearest MRT – Woodlands North/Admiralty
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 6:00 PM)
• Salary Package: Basic Salary + VB
• Duration: Permanent Role

Key Responsibilities

• Handle and follow up on customer inquiries.
• Prepare quotations, provide sales support, and perform administrative tasks.
• Communicate with customers regarding quotations and purchase order issues.
• Build and maintain strong relationships with customers.
• Perform other duties as assigned.

APPLY NOW!!!

• NITEC or “O” levels holder.
• Minimum 2 years of work experience.
• Proficient in MS Office (Excel, Word, PPT).
• Service oriented
• Team player with good problem-solving skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84160 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary

Looking for a technical windows expert for all Cloud operations services (Windows) in the organization. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the operations team. Will be accountable for the overall health and stability of the technical solutions within their scope and has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. They will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The team operates and delivers projects for its infrastructure scope covering Cloud Windows OS, Failover Cluster, Hyper-V, VMware, AWS, GCP, and HPE DL/Synergy/Simplivity/Alletra series hardware.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Windows services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Windows, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations,

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

• 7+ years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
• Subject matter expert on core technologies – Windows OS, Hyper-V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
• In-depth hands-on knowledge/experience with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• In-depth hands-on knowledge/experience with Python, PowerShell and Workflow integration tools.
• Knowledge and/or hands on working experience with patching tools and Active Directory.
• Ability to solve complex problems spanning multiple technologies and disciplines.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No.  R26161520

We are seeking a proactive and detail-oriented individual to support daily business operations across administrative, sales coordination, and customer service functions.

This role is well-suited for someone who is organised, enjoys working with people, and takes pride in ensuring smooth and efficient day-to-day operations.

Summary:

• Salary up $3500

• 5 days office hours

• Multiple locations hiring: Tai Seng

• Positive work environment

• Yearly bonus
  

Job Scope:

• Process and manage sales orders accurately and in a timely manner

• Prepare quotations, invoices, and other sales-related documents

• Ensure proper recording and maintenance of sales orders and customer information

• Monitor order fulfilment with internal supply chain teams to ensure timely delivery

• Respond to customer enquiries professionally and in a timely manner

• Provide administrative and operational support to the sales team

• Liaise with internal stakeholders to ensure smooth order processing and coordination

• Ensure all sales and contract information is accurately updated in the system

• Submit and maintain records for After Sales Service Support claims

• Support general administrative duties as assigned
  

Requirement:

• Experience in administration / sales support / customer service roles

• Proficient in Microsoft Office (especially Excel and Word)

• Good communication and coordination skills

• Organized, detail-oriented, and able to multitask

• Positive attitude with willingness to learn and support the team

• Entry-level candidates are welcome to apply, training provided

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Benefits

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Central location in Singapore, a short walk from MRT

• A clear pathway to handling projects independently within 6-9 months
  

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

Additional Details and Requirements

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: what results have you achieved that you are proud of, what hurdles have you encountered and how have you overcome them? What lessons did you learn from the experience?

Keep it simple and personal - we want your own voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (these might include a brief written assignment to assess your critical thinking skills). 

Kindly note that only successful applicants in each round will be notified.

• Under general supervision, contact external customers, regional business development personnel to gather information, interpret basic product / service needs of customers and develop equipment solutions to meet needs (generally at the sub-PSL and multi-PSL levels)
• Review customers’ ITT/ RFQ through part number selection, create sales proposals and Quotes
• Draws on basic/developing product knowledge and customer, BD/Sales, and technical advisor input to develop bid proposals or solutions, typically of$10M or less and provide technical sales support to internal and external customers
• Ensures that all aspects of the commercial and technical transactions of a sale are appropriately executed
• Oversees the order- fulfilment and after-sales support processes to ensure customer satisfaction
• Participates in training to develop knowledge of relevant Halliburton business model(s), processes and product/service offerings
• Occasional travel may be required
• Perform ADHOC projects as assigned by supervisor

Requirements:

Requires a STEM degree and a minimum of 2 years of related experience typically acquired through energy service sales, field operations, engineering, manufacturing or customer service.

Work Hours: Monday to Friday 7:30 AM to 4:30 PM

Work Location: 11 Tuas South Avenue 12 Singapore 637131 (company transport provided)

This internship is designed for fresh graduates or students seeking hands‑on experience in capital markets and business development. As a Business Development Intern, you will work closely with the business development and product team to support client acquisition, market research, and sales initiatives across the region.

You will gain exposure to institutional clients, trading products, and the end‑to‑end business development process. This role is ideal for someone who is curious, driven, and eager to learn how capital markets operate in a real‑world setting.

Key Responsibilities

1. Market Support & Strategic Analysis

• Actively track the HOSE and HNX to identify emerging sectoral trends, volatility patterns, and foreign capital flows.
• Track regulatory update, market structure changes and industry development in Vietnam.
• Prepare report and presentation to support business strategy and decision making.

2. Onshore Broker Liaison & Business Development Support

• Assist the Sales Team with client targeting, segmentation, and follow-ups for Vietnam market clients.
• Technical research from local brokers, translating key insights into concise English briefings for international stakeholders.

3. Product & Exchange Coordination

• Work with product manager on HOSE and HNX products for both equity and derivative markets.
• Assist in monitoring product performance and client usage trends.
• Support product enhancement initiatives and coordinate with internal teams for updates.

4. Administrative & Project Support

• Assist with client onboarding documentation and operational inquiries.
• Support ad‑hoc projects related to the Vietnam market.
• Assist in organizing investor webinars and networking events focused on Equities, and Derivatives.
• Adapt complex financial reports and pitch decks (English & Vietnamese), ensuring financial nuances and industry jargon are technically accurate.

Qualifications & Skills

• Final year student or recent graduate in Finance, Economics, Banking, or a related quantitative field.
• Prior internship experience in a brokerage, fund management, or professional services firm is a significant advantage.
• Ability to communicate and write in English and Vietnamese fluently to engage with counterparties based in Vietnam, and translate financial reports.
• Basic understanding of the Vietnamese financial market structure and trading mechanisms.
• Proficiency in MS Office, AI tools.
• Proactive, resilient, and comfortable with cold outreach and networking.
• Ability to navigate the nuances of Vietnamese business etiquette when dealing with onshore partners.
• Strong attention to detail, especially regarding trade data and regulatory documentation.

Job Duties:

• Analyze internal and external data to identify trends, assess performance, and support business strategy;
• Translate data insights into clear, actionable recommendations that support execution across product, marketing, and operations;
• Build and maintain dashboards, business reports, and performance metrics to monitor KPIs and key initiatives;
• Design, develop and maintain reporting frameworks, defining reporting cadences and delivering executive-level reports to senior leadership;
• Collaborate with cross-functional teams to define data requirements and support business planning;
• Ensure data integrity and accuracy across all reporting outputs by developing validation processes and partnering with data source/system owners;
• Develop data-driven reports and presentations to communicate key findings and strategic recommendations to senior management and non-technical stakeholders;
• • Provide ad hoc insights and data support for strategic and operational projects;
  

Required Skills and Qualifications

• 7-8 years of professional experience as a Business Analyst or a similar role.
• Demonstrated exposure to or strong interest in corporate real estate, facilities management, or construction.
• Minimum Bachelor’s degree in Business, Project Management, Data Science, Statistics, or a related field.
• Expert proficiency with Business Intelligence (BI) platforms (e.g., Tableau, Cognos) for creating insightful dashboards and automated reports.
• Understanding of construction project lifecycles, facilities maintenance processes, corporate real estate and relevant industry best practices is a significant plus.
  

Interested applicants please send your resume in MS Words format to Joanna.Tan@ambition.com.sg and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the role

We are seeking a Salesforce Data Analyst to support large-scale system integration projects involving Salesforce and multiple external systems.

You will start by assisting in data mapping and integration work between Salesforce and APIs (e.g. MuleSoft), gaining hands‑on exposure to how data flows across systems. This includes understanding Salesforce data models, integration payloads, and transformation logic.

You will also support testing activities (SIT/UAT) and work closely with experienced consultants across Salesforce, integration, and functional teams.

Over time, this role can evolve into a Business Analyst or Developer track, depending on project needs and your interests.

This role is suited for individuals who are detail-oriented, structured, and proactive, and who are interested in understanding how enterprise systems connect and operate end‑to‑end.

Responsibilities

Data Mapping & Integration Support

• Work closely with functional, integration (MuleSoft) and data migration teams to support end‑to‑end delivery.
• Assist in mapping data between Salesforce objects and external systems via APIs.
• Analyse field definitions, data structures, and relationships across systems.
• Support the documentation of data templates, mappings, transformation logic and integration requirements.
• Work with senior consultants to clarify data inconsistencies, edge cases, and validation rules.
• Review API payloads (JSON/XML) to understand how data is exchanged between systems.
• Perform data patching when required.
• Maintain clear and well-structured documentation such as data mapping sheets, integration specifications (functional level), test scenarios and results.

Requirements & Functional Support

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Testing & Quality Assurance

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Requirements

Must have skills and experience

• Interest in data, systems, or integration work.
• Strong attention to detail and ability to work with structured information.
• Ability to analyse and compare data across different sources.
• Good logical thinking and problem-solving skills.
• Able to follow through on tasks and track details consistently.
• Comfortable working with multiple teams and stakeholders.

Good to have

• Basic understanding of databases, data structures, or APIs.
• Familiarity with JSON, XML, or Excel-based data mapping.
• Exposure (academic or internship) to system integration, business analysis, or testing.
• Interest in Salesforce, cloud platforms, integration or enterprise systems.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn by supporting senior consultants.
• Take ownership of assigned data mapping and testing tasks, ensuring accuracy and completeness.
• Communicate proactively on progress, issues, and dependencies.
• Be comfortable working with detailed, structured tasks that require consistency and attention.

Success measures

• Produce accurate and complete data mapping documentation with minimal supervision.
• Understand Salesforce data models and basic integration flows.
• Support testing cycles with minimal errors in data validation.
• Proactively follow up on issues and close assigned tasks.
• Communicate clearly and build working relationships across teams.
• Demonstrate reliability, attention to detail, and ownership in day‑to‑day work.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Minimum of 3 years of demonstrable experience as a Systems Analyst in IT systems delivery projects.
• Knowledge and experience in the following technological areas will be advantageous:

o J2EE-based solution & development for WebSphere/Weblogic Application Servers and Oracle/MSSQL Database Servers.

o .NET based application development, including thick client C# application development

o Understanding of event-based architecture and microservices

o CI/CD practices and tools

o Domain Knowledge in National ID Cards, E-Passports, Biometrics, Smart Cards, Immigration Clearance Gates.

• Proven experience working on enterprise-level projects with complex business processes and integrated systems.
• Ability to conduct technical assessments, analyze system architectures, and translate business needs into technical specifications.
• Strong understanding of Software Development Life Cycle (SDLC) and various methodologies
• Relevant certifications such as Agile SCRUM Master/Product Owner is advantageous.

The Intelligence Analyst- Northeast Asia, assigned to one of Pinkerton’s largest global clients, will respond promptly to intelligence information requests, integrating contextual data to prepare various intelligence products. While maintaining situational awareness through regional geopolitical and security updates, the Analyst reviews diagnostic tools to support tasks, ensuring verified information is disseminated to client stakeholders effectively. 

Please apply directly at:
https://careers-pinkerton.icims.com/jobs/2818/intelligence-analyst--northeast-asia/job

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor, detect, analyze, and advise the client on regional adverse conditions, including civil unrest, crime, environmental hazards, and terrorism.
• Plan, research, and write regular analytical reports delivering actionable insights and provide high-quality and value-driven results.
• Actively monitor regional security incidents to determine potential impact and maintain an awareness of regional strategic trends.
• Collect, analyze, and interpret complex data with a strong understanding and application of analytical techniques.
• Conduct strategic analysis on large data sets, including metrics, physical security trends, aggregate incidents, and crime statistics.
• Identify gaps in current analysis products and develop new solutions, methodologies, and products to help improve reporting, especially in data-driven analysis.
• Support business continuity, crisis, and security management teams during incidents and crises.
• Support colleagues if needed, including conducting peer reviews
• All other duties, as assigned.

Qualifications

Master's degree or higher with five years of professional intelligence experience in relevant sector, including government and/or law enforcement.

• Subject-matter expertise of the Northeast Asia region (Greater China, Japan, & South Korea).
• Able to produce strategic intelligence reports, threat assessments, and tailored analysis.
• Effective understanding of principal geopolitical risks and how they affect the private sector.
• Attentive to detail and accuracy.
• Able to carry out responsibilities with little supervision.
• Able to collect, organize, and analyze complex data with a strong understanding and application of analytical techniques.
• Serve as an effective team member.
• Able to develop strong relationships within a complex environment and across multiple time zones.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Travel, as required.

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

• IT Business Analyst
• Business Requirements Gathering & Process Analysis
• Stakeholder Management & Solution Delivery
• User Stories, UAT & Digital Application Projects
• Government project

Job Scope:

• Gather, analyse, and document business requirements from stakeholders

• Facilitate workshops, meetings, and discussions to understand business needs and objectives

• Analyse current business processes and identify opportunities for improvement and optimisation

• Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications

• Work closely with developers, testers, project managers, and business users throughout project implementation

• Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities

• Track issues, risks, dependencies, and change requests to ensure smooth project delivery

• Generate reports, dashboards, and analysis to support business decisions

• Ensure project deliverables align with business objectives, timelines, and compliance requirements

• Any other ad-hoc duties as assigned

Requirements:

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline

• Minimum 3 years of experience as a Business Analyst or in a similar role

• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems

• Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams

• Strong analytical, problem-solving, and documentation skills

• Ability to work independently and manage multiple priorities effectively

• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred

• Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to search70@searchindex.com.sg for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

• Support daily portfolio and project office (PPO) governance
• Create and validate Project in SAP to support project execution, monitoring and billing.
• Provide user support and guidance on Project Charter, resource assignment and timesheet related queries.
• Conduct Roadshows and training on PPO templates and processes
• Generate Project performance KPIs and management analysis reports
• Enable yearly project & maintenance services upload
• Custodian of annual workplan and project charter

Requirements / Qualifications

• Proficient in Microsoft Office Excel and SharePoint
• SAP & Tableau User Knowledge will be an added advantage
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Experience with documentation work products including manuals, SOPs, training aides and process documents
• Hands on and creative problem-solving skills.
• Active listening skills, professional written and verbal communication skills.
• Degree holder with 3 to 6 years of relevant working experience
• Diploma holder with 5 to 8 years of relevant working experience

Job Title: Operational Resilience Analyst
Monthly Salary: $9,000 – $12,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Map important business services to underlying technology stacks
• Define and document impact tolerances for critical business services
• Identify single points of failure and concentration risks
• Conduct scenario testing to validate resilience capabilities
• Assess resilience gaps and drive remediation plans
• Prepare reports for management and regulatory submission
• Stay current with regulatory requirements (MAS Guidelines on Business Continuity Management)
• Facilitate workshops with business and technology stakeholders
• Support integration of resilience into change management processes
• Continuously improve operational resilience framework and practices
• Maintain a resilience dashboard with key metrics
• Coordinate with internal audit and compliance teams

Job Requirements

• Bachelor's Degree in Business, Risk Management, or Information Technology
• Minimum 7 years of experience in operational resilience or business continuity
• MBCI (Member of BCI) or CBCP certification required
• Experience with MAS regulations and guidelines
• Strong understanding of technology dependencies and risk assessment
• Excellent analytical and documentation skills
• Experience with resilience management tools (Fusion, Castell, or similar)
• Proven track record of successful regulatory engagement
• Ability to influence senior stakeholders
• Singaporeans and PRs are encouraged to apply.