• IT Business Analyst
• Business Requirements Gathering & Process Analysis
• Stakeholder Management & Solution Delivery
• User Stories, UAT & Digital Application Projects
• Government projects

Job Scope:

• Gather, analyse, and document business requirements from stakeholders

• Facilitate workshops, meetings, and discussions to understand business needs and objectives

• Analyse current business processes and identify opportunities for improvement and optimisation

• Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications

• Work closely with developers, testers, project managers, and business users throughout project implementation

• Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities

• Track issues, risks, dependencies, and change requests to ensure smooth project delivery

• Generate reports, dashboards, and analysis to support business decisions

• Ensure project deliverables align with business objectives, timelines, and compliance requirements

• Any other ad-hoc duties as assigned

Requirements:

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline

• Minimum 3 years of experience as a Business Analyst or in a similar role

• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems

• Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams

• Strong analytical, problem-solving, and documentation skills

• Ability to work independently and manage multiple priorities effectively

• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred

• Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to search70@searchindex.com.sg for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Responsibilities:

1. Develop, test, deploy, and maintain enterprise-grade web based solutions.
2. Collaborate with a group of software engineers, business analysts, and software architects throughout the full SDLC.
3. Deploy software application to production and provide post-implementation support.
4. Ensure development best practices and standards are met.

Requirements:

• min. Degree in Computer Science, IT, or any relevant discipline.
• Min. 2 years of working experience in Java Support
• Strong in Java, Spring Framework, RESTful/SOAP APIs, Web Services
• Knowledge of secure and scalable application design
• Collaborative mindset and eagerness to grow in a fast-paced team

ALG is hiring Ground Support Equipment Technicians for a leading Aviation MNC.

This is a 2-year contract role with AWS and strong potential for extension or conversion to a permanent position.

Job Responsibilities:

• Expertise in MRO Maintenance, repairs & services, in particular for GSE & airport vehicles & similar equipment.
• Expertise on different systems (diesel/electronics/hydraulics/mechanical etc)
• Maintenance expertise in component back shops as well as in operating modern maintenance workbay with use of test equipment and maintenance manual & computerized maintenance management systems
• Ensure technical crew to assess the reports correctly.
• Identify required spares, carryout inspections, servicing, tests, operating procedures, or part replacements identified, in a correct manner for quality, safe & productive job completion
• Maintain accurate documentation

Job Requirement:

• NITEC/Diploma in Electrical or Mechanical Engineering with minimum of 1-2 years of related experience.
• Technicians qualified with automotive or GSE suitable industrial equipment maintenance tradesman
• Proficient in Microsoft Office, AutoCAD, and Adobe Acrobat.
• Open to travelling to multiple locations when required

*Singapore Citizens and Permanent Residents are encouraged to apply

If you are interested in this role, please APPLY NOW!

Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R22105273

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Role Purpose

The Pricing Analyst supports the delivery of EMAP’s regional pricing strategy, with a primary focus on supporting commercial deals through robust pricing analysis, governance, and insight.

The role works closely with Sales and the Strategic Pricing Business Partner to ensure pricing decisions are data led, compliant, and aligned to regional and central pricing frameworks. This is a development role, building strong commercial capability and exposure to pricing decision making.

Key Accountabilities

Deal Support & Pricing Execution

• Support regional sales teams on renewal, upsell, and new business deals through accurate pricing analysis and recommendations
• Assess deal pricing against rate cards, discount guardrails, and value frameworks within agreed approval thresholds.
• Model pricing scenarios to highlight commercial impact, risks, and trade offs.
• Ensure all deal pricing is clearly documented and approved in line with governance.

Pricing Governance & Performance Insight

• Operate within established pricing policies, approval frameworks, and controls to protect yield and margin.
• Track and report on pricing activity, including discounting, yield, and revenue risk at deal level.
• Identify and flag pricing inconsistencies, leakage, or non‑standard activity to the Strategic Pricing Business Partner.

Stakeholder Support & Capability Development

• Act as a first point of contact for day‑to‑day pricing queries from market sales teams.
• Provide clear guidance on pricing approach, processes, and tools.
• Build strong understanding of EMAP’s products, customers, and commercial priorities, progressing capability toward a full Pricing Business Partner role.

About Company:

Our client deals with IT consultancy services, system integration and solutions.

Job Description:

- Responsible to system support and maintenance to ensure daily operations is smooth

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum NITEC/Diploma in Electronics Engineering, IT, System Engineering or related qualification

- No experience candidates are welcomed to apply

- Good stamina to work from server room to room and from terminal to terminal

- Ability to work under cold environment in server room

- Good personality and teamwork spirit

Compensation:

- Work location: Changi Airport

- Working hour: 12 hours shift (9am to 9pm and 9pm to 9am, follow roster)

- Shift allowance

- Training provided

Sales Support Executive (Contract)

Location: Singapore

Employment Type: Contract

Industry: Electrical Engineering / Automation / Power & Grid Solutions

About the Role

We are seeking a proactive and detail-oriented Sales Support Executive to support our commercial and sales operations team. This role will play a key part in managing quotations, customer enquiries, order processing, documentation control, and coordination with internal stakeholders to ensure a smooth customer experience.

The successful candidate will have the opportunity to work closely with sales, supply chain, logistics, factories, and customers while gaining exposure to commercial operations within the electrical engineering and industrial technology sector.

Fresh graduates with relevant educational backgrounds are encouraged to apply.

Key Responsibilities

Commercial Support & Quotation Management

• Review customer enquiries and Requests for Quotation (RFQs)

• Prepare commercial quotations and proposals in accordance with company guidelines

• Coordinate with internal stakeholders to obtain pricing, lead times, and technical information

• Maintain quotation records and monitor outstanding quotations

• Follow up with customers regarding quotation status and commercial enquiries

• Support the sales team in converting quotations into customer orders

Customer Service & Relationship Management

• Serve as a key point of contact for customer enquiries related to quotations, orders, deliveries, and documentation

• Build and maintain positive relationships with customers through professional communication

• Coordinate with customers to clarify commercial and documentation requirements

• Support issue resolution by working closely with internal departments

Order Processing & Coordination

• Process customer purchase orders accurately and in a timely manner

• Verify order documentation and ensure compliance with company procedures

• Coordinate with factories, suppliers, logistics providers, and internal teams regarding order fulfilment

• Monitor order progress and provide customers with status updates

• Assist in managing urgent deliveries and customer requests

• Support shipping and delivery documentation preparation

Documentation & Administrative Support

• Maintain accurate records of quotations, orders, contracts, and supporting documentation

• Prepare reports and sales administration documents as required

• Support project handover documentation and internal coordination activities

• Assist with data entry, filing, and document management activities

Reporting & Process Improvement

• Assist in preparing weekly and monthly sales reports

• Support tracking of quotation activity, order status, and customer requests

• Maintain data accuracy within company systems

• Contribute ideas to improve operational efficiency and customer experience

Requirements

Education

• Diploma or Degree in Engineering, Business, Supply Chain, Logistics, Operations Management, Marketing, or related disciplines

• Fresh graduates are welcome to apply

Experience

• Prior experience in sales support, customer service, order management, commercial administration, logistics, supply chain, or related functions is advantageous

• Experience working in engineering, industrial, manufacturing, automation, or electrical industries is beneficial but not required

Skills & Competencies

• Strong attention to detail and organizational skills

• Good communication and interpersonal skills

• Ability to manage multiple tasks and deadlines

• Customer-focused mindset

• Proficiency in Microsoft Office applications, particularly Excel and Outlook

• Ability to work independently as well as collaboratively within a team

• Willingness to learn commercial processes and customer support functions

What We Offer

• Opportunity to gain exposure within a leading engineering and technology environment

• Structured learning and development opportunities

• Collaborative and supportive working environment

• Exposure to commercial operations, customer management, logistics, and sales processes

• Potential opportunity to work on regional customer accounts and projects

We welcome applications from candidates with diverse backgrounds and experiences who are eager to build a career in commercial operations and customer support.

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.

Job Summary

The successful candidate will be part of a small team responsible in managing the end-to-end billing and invoicing process for our operations. You will bridge the gap between logistics, sales and the finance department by auditing shipping logs, matching purchase orders, conducting pricing verification and generating accurate invoices for our clients and suppliers.

Key Responsibilities

Invoice Generation & Processing:

Prepare and issue accurate invoices, debit notes, and credit memos for goods manufactured and shipped, in a timely and accurate fashion, prompt filing of these as necessary.

Three-Way Matching:

Verify invoices against shipping logs, delivery orders, and original purchase orders (POs) to prevent billing anomalies and to ensure billing accuracy.

Cross-Departmental Coordination:

Collaborate with the sales, procurement, and warehouse teams to track shipments and resolve manufacturing-related or invoicing discrepancies, including but not restricted to e.g. goods return.

Vendor & Client Support:

Address billing inquiries, handle incoming phone calls from new and existing clients, routing calls and enquiries to appropriate personnel, route invoices for management approval, and follow up on outstanding accounts receivable.

Data Entry & Record Keeping:

Update master customer/vendor files and log all financial transactions into company ERP or accounting systems.

Some ad-hoc duties related to sales-support such as to assist in preparation of product samples for clients, to complement sales team to furnish price quotation, contacting clients and warehouse on matters related to product delivery.

Good-to-have + Must-haves:

• Experience in related industry
• People skills, team player
• Willingness to learn and good working attitude
• Export documentation knowledge

Note:

This is a fully on-site role.

We provide 13th month annual wage supplement, dental allowances, year-end and performance bonus for the right candidate upon confirmation. Send us your CV today.

Responsibilities:

• Handle and respond daily sales inquiries through phone, email, and other communication platforms, to address the client needs effectively.

• Prepared electronic quotations and proactively managed follow-ups on sales related matters.

• Cultivated strong customer relationships to drive long-term business retention. Preparing and submitting weekly or monthly reports promptly, ensuring they meet designated deadlines, and handled administrative paperwork.

• Assisted the Outdoor Sales in recognizing and pursuing new business opportunities.

• Work closely with internal teams, including operations, finance, and customer service.

• Collaborated with international teams abroad and clients to ensure smooth and efficient shipment processes.

• Carry out any job-related tasks assigned by the Manager, including providing support to Inside Sales team members or addressing urgent needs as they arise.

Job Requirements:

• A minimum of 2-3 years of experience in the sales support sector in Freight Forwarding, Logistics & Supply Chain Management or a related field.

• Proficiency in English (both written and verbal) for effective client communication and collaboration with internal teams.

• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.

• Familiarity with shipping Incoterms or a related field is an advantage

Working hours:

Mon to Fri 8.30am - 6pm

Job Description

• Collate and manage all the details regarding the application for the assigned business vertical. Information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Team oriented and ability to work under pressure.
• Excellent execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent communication and interpersonal skills.
• High level of accuracy & attention to detail.
• Knowledge of JIRA and SQL would be good to have

IInterested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Mandatory Requirements

• Bachelor’s degree in IT, Business, Data, or a closely related field

• 3–5 years of hands-on experience in Business Analysis or IT product/system delivery

• Proven track record in requirements elicitation, cross-functional stakeholder management, and system/product delivery

• Working proficiency in Agile/Scrum delivery frameworks, backlog management, and iterative release practices

• Solid understanding of SDLC, cloud/SaaS environments, API/system integration concepts, and data governance/compliance basics

• Hands-on proficiency with core delivery & BA tools: Jira, Azure DevOps, Confluence, Visio/Lucidchart, Excel, SQL, and Power BI/Tableau

• Demonstrated ability to apply BABOK standards, BPMN process modeling, and end-to-end requirements traceabilityBABOK standards, BPMN process modeling, and end-to-end requirements traceability

Key Responsibilities

• Analyze current/future-state business processes, data flows, and systems to identify gaps, root causes, and viable solution pathways

• Lead the full requirements lifecycle, translating business needs into user stories, epics, features, and functional/non-functional specifications

• Facilitate cross-functional workshops, design sessions, and decision forums to align business intent with technical execution• Identify workflow inefficiencies and recommend digital/AI-driven improvements (RPA, low-code, BI dashboards) to drive efficiency, cost savings, and compliance

• Partner with Product Owners to prioritize and refine backlogs; support Agile/Hybrid sprint planning, refinement, reviews, and release planning

• Define acceptance criteria, coordinate User Acceptance Testing (UAT), manage defect resolution, and validate delivered solutions against business requirements

• Drive change management by assessing adoption risks, supporting training/communications, and ensuring successful rollout and user adoption of new systems/processes

Job Responsibilities      

• Execute time‑critical cash operations including GIRO, Standing Orders, DDA/DCA, Cash Counter Services, and ad‑hoc operational tasks. 
• Ensure high accuracy and timeliness across daily processing activities, applying established controls and disciplined escalation. 
• Monitor and resolve exceptions escalated from a governance support model by offshore teams, ensuring issues are addressed promptly and in accordance with procedures. 
• Maintain and update SOPs and procedures to reflect process changes, new activities, or new business mandates. 
• Manage effective working relationships with Front Office, internal stakeholders, and external counterparties. 
• Ensure all transactions and communications are processed in line with SLAs, internal policies, and industry guidelines. 

Job Requirements

• Bachelor's degree or equivalent qualification
• Minimum 3 years’ experience in a financial services organization, with proven exposure to Cash and Payments‑related products and operations. 
• Sound understanding of cash operations processes across functions, locations in the Asia‑Pacific region, and offshore operating models. 
• Strong technical and commercial understanding of operations products and end‑to‑end operational processes. 
• Demonstrated ability to analyze issues, take ownership, and drive problem resolution. 
• Ability to perform effectively in a fast‑paced, time‑critical environment with tight deadlines. 
• Proven capability to manage complexity and ambiguity, with a strong focus on risk management and control discipline. 
• A positive attitude, strong teamwork, and collaborative mindset are essential. 
• Prior experience in Risk and Control is an added advantage.