JOB MISSION
The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects. Help manage the P/L (profit and loss) while ensuring all client and company business needs are met.Â
DUTIES
·      Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.
·      Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.
·      Ensure new hires are trained to comply with client standards/processes.
·      Work with the Design and Project Management team to engineer systems. Take overall responsibility for estimating Application Engineering tasks during projects.
·      Create test plans, coordinate with commissioning team and test systems.
·      Create and set up the server OS, database, application, and services in line with the client’s requirements.
·      Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.
·      Work with the commissioning engineers to fully test and bring the system online.
·      Customize system to customers’ business model.
·      Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.
SECONDARY DUTIES
·      Troubleshoot system / security network related issues over the phone.
·      Train customers and technicians on proposed and installed systems.
·      Document and maintain system architecture and parameters based on customer standards.
·      Continue to investigate new technologies that can assist our customer base and increase our productivity.
·      Continue higher education in management or security industry to support management role.
·      Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.
MANAGERIAL RESPONSIBILITIES
·      Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.
·      Identify and plan for future hiring needs.
·      Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.
·      Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.
·      Mentor Application Engineers to enhance both technical & general business management skills.Â
·      Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.
·      Continually improve quality and efficiency within the organization.
·      Schedule and coordinate Application Engineers for projects.
·      Responsible for approving timesheets, expense reports and leave applications.
·      Hold regular one-on-one meetings with direct reports.
·      Responsible for scheduling technology training as directed by the Director of Professional Services.
·      Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.
·      Work with various teams to develop a statement of work.
·      Review team-created project plans and identify deficiencies and corrective measures.
SKILLS
Customer-focused with strong written and verbal communications skills
Ability to efficiently manage people multiple tasks, activities, and events simultaneously
Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.
Effective ability to prioritize, provide leadership and direction to others.
QUALIFICATIONS
·      Bachelor’s degree in Computer Science or relevant industry experience.
·      Minimum of five years managing a team of five or more direct reports.
