Total 3,235 quality control manager job vacancies in The Philippines

Key Responsibilities:

1. Operation Management:

• Plan, organize, and oversee daily production operations.
• Ensure production targets are met within deadlines, quality standards, and cost constraints.
• Monitor production schedules and adjust as needed to optimize output.
• Coordinate with procurement, maintenance, and logistics teams to ensure smooth operations.

2. Team Leadership & Workforce Management:

• Lead, mentor, and develop the production team to enhance productivity and efficiency.
• Assign duties and responsibilities to team members, ensuring optimal workforce utilization.
• Conduct training programs to improve workforce skills and adherence to safety protocols.
• Resolve conflicts and maintain high morale among workers.

3. Quality & Process Optimization:

• Implement quality control measures to ensure products meet company and industry standards.
• Analyze and improve production processes for maximum efficiency and minimal waste.
• Ensure compliance with Standard Operating Procedures (SOPs) and best practices.
• Conduct root cause analysis for production issues and implement corrective actions.

4. Safety & Compliance:

• Enforce workplace safety protocols and ensure compliance with health and safety regulations.
• Conduct regular safety audits and risk assessments.
• Ensure all equipment and machinery are in safe working condition.

5. Cost Control & Resource Management:

• Monitor and control production costs while maximizing efficiency.
• Ensure optimal utilization of materials, labor, and machinery.
• Work with the finance team to develop and manage the production budget.

6. Reporting & Coordination:

• Generate reports on production performance, downtime, and efficiency.
• Collaborate with other departments (Sales, Supply Chain, Quality Control, etc.) to align production goals with business needs.
• Provide regular updates to senior management on production performance and challenges.

Qualifications & Skills:

• Bachelor’s degree or equivalent
• Minimum of 2-10 years of experience in a f&b
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and organizational skills.
• Knowledge of safety regulations and compliance standards.

At White Restaurant, we're more than just serving great food, we're creating memorable experiences that bring people together every day. As we continue to grow across Singapore, we're looking for passionate leaders who can inspire teams, drive excellence, takes real ownership of outcomes and shape the future of our brand.

If you have been running a restaurant well for a few years and you are ready for more, we want to hear from you.

ABOUT THE ROLE

Reporting to the Senior Operations Manager, you will manage 4 to 5 White Restaurant outlets across Singapore on a field-based basis with direct reports of 4 to 5 Restaurant Managers. You are the person your Restaurant Managers call when they need someone in their corner, and also the person who holds them accountable when the standard slips. Both things are true at the same time.

KEY RESPONSIBILITIES:

• Visit each outlet in your cluster at least twice a week and know your outlets better than anyone

• Run weekly one-on-ones with each Restaurant Manager focused on real coaching conversations on their team, their standards, and their growth

• Own food safety and SFA compliance across your cluster, with zero demerit points as the floor

• Work with each Restaurant Manager to turn monthly targets into shift-level plans and close gaps when numbers slip

• Be the first call when something goes wrong in your cluster

• Ensure food quality consistency and service excellence from FOH team members

• Hold reviews and training sessions for outlets with service lapses and monitor online feedback

• Identify your next Restaurant Manager from within and put them on a development track
  

WHO WE ARE LOOKING FOR:

• At least 5 years in F&B, including 2 or more years as a Restaurant Manager with full P&L ownership.

• Have run a clean operation with consistent audit scores, no repeat food safety issues, and service standards that hold even when you are not watching.

• Have actually developed someone—not managed around a weak performer, but coached them to a better place.

• Food Safety Level 2 certified WSQ Advanced Certificate in F&B Management is a plus.

• Bilingual in English and Chinese. Our teams are diverse and communication matters.

• Singapore F&B experience is required
  

WHY THIS ROLE

White Restaurant is at a genuine inflection point. We are adding outlets, developing a second brand, and building the operating model that will carry us through the next phase of growth. The Cluster Manager is the primary pipeline into Operations Manager at White Restaurant Group. That path is structured, supported, and real. Your SOM and COO will work with you directly on P&L analysis, business thinking, and the skills you need to lead at the next level.

HOW TO APPLY

Send us your CV and a short note, two or three sentences, on what has shaped your career so far and what you are looking for next. We are not looking for a formal cover letter. We just want to hear from you in your own words.

Shortlisted candidates will be contacted within 5 working days.

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Nurse Manager.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $8,500 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Drive initiatives aimed at improving operational efficiency, service excellence and innovation in care models.

• Oversee and manage the daily operations to ensure smooth and efficient service delivery.

• Conduct regular assessments, care planning and reviews to ensure clients’ needs are met appropriately.

• Maintain high nursing standards and optimize clinical workflows to ensure consistent service excellence.

• Collaborate closely with physicians and healthcare teams to support integrated care and achieve the best possible patient outcomes.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26160389 (Tan Xin Hui Zoanne)

Roles & Responsibilities

Duties and Responsibilities:

. Oversee and manage daily operation activities.

· Perform quality controls and monitor production

· Train, assign, schedule, coach, counsel, and discipline employees

· Find ways to increase quality of customer service

· Monitoring inventory levels to ensure that products are available when needed

· Ensuring that products are stored properly to eliminate spoilage or damage

· Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns

· Setting up computerized inventory tracking systems to monitor product sales and inventory levels

· Responsible for the productivity and efficiency of the operations in the warehouse.

· Implement HSE system in the work environment.

· Manage storage and materials handling duties related to the warehouse.

· Developing and implementing marketing strategies to promote products and increase sales volume

· Communicate all operating policies and/or issues at department meetings

· Help the organization’s processes remain legally compliant

· Resolve employees' disciplinary issues and outlet manpower needs.

· Develop a sound and strong working relationship with all outlet staff and to develop their maximum potential.

· Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

· Bilingual to liaise with English and Chinese speaking associates

· Any other related operational issues and projects as and when required.

Requirements and skills

· Proven work experience as Operations Manager or similar role

· Knowledge of organizational effectiveness and operations management

· Experience budgeting and forecasting

· Excellent communication skills

· Leadership ability

· Outstanding organisational skills

· Good problem solver and self-confidence in decision making.

· Leadership with strong influential and coaching skills.

· Strong inter-personal skills and to lead by example with hands-on approach.

· Ensure completion of all required paperwork, records, documents, etc.

· Ensure all safety and work rules and regulations are followed. Ensure departmental housekeeping standards.

· Singaporean or SPR.

Location : Near Payar Lebar MRT

How to apply :

Interested applicants please send resume to 8168 4271(Whatapps) or whatapps (ONLY) for interview appoitment.

Job Title

Warehouse Manager

Job Summary

We are looking for a reliable and experienced Warehouse Manager to oversee daily warehouse operations, including receiving, storage, inventory control, dispatch, and staff supervision. The Warehouse Manager will ensure operational efficiency, accuracy, workplace safety, and timely distribution of goods.

The ideal candidate should possess strong leadership, organizational, and problem-solving skills with experience managing warehouse teams and inventory systems in a fast-paced environment.

Key Responsibilities

• Manage and supervise all warehouse operations and activities
• Oversee receiving, storage, picking, packing, and shipping processes
• Monitor inventory accuracy and conduct regular stock audits
• Ensure timely dispatch and delivery of products
• Maintain warehouse organization and optimize storage space utilization
• Implement and enforce health, safety, and security procedures
• Supervise warehouse staff, assign duties, and monitor performance
• Train employees on warehouse procedures and equipment handling
• Coordinate with procurement, logistics, and sales departments
• Track warehouse KPIs and prepare operational reports
• Reduce operational costs and improve productivity
• Ensure proper maintenance of warehouse equipment and facilities
• Handle customer or supplier issues related to warehouse operations
• Maintain compliance with company policies and regulatory requirements

Position Summary

• Lead overall spa operations, customer experience, team performance, and business growth.

• Drive sales, profitability, customer retention, and operational excellence.

• Develop a high-performing team with strong practical, consultation, conceptual, and selling skills.

• To report to Company Directors.

• To handle a frontline team (Skin therapists and Customer Service) of up to 20 pax.

Key Responsibilities

• Enhance the end-to-end customer journey and maintain premium service standards.

• Achieve monthly and annual sales, productivity, and profitability targets.

• Drive treatment, package, membership, and retail sales performance.

• Monitor KPIs including sales conversion, retention, rebooking, productivity, and customer satisfaction.

• Lead, coach, and develop therapists through regular training, role plays, and performance reviews.

• Build team capabilities in treatment knowledge, consultation, communication, and selling techniques.

• Ensure compliance with SOPs, hygiene, safety, and operational standards.

• Manage manpower planning, scheduling, inventory, and outlet operations efficiently.

• Utilize CRM, booking systems, and business reports to analyze trends and improve performance.

• Support digitalization initiatives and ensure effective use of operational and reporting systems.

• Handle customer feedback and complaints professionally with strong service recovery actions.

• Prepare business reports, action plans, and performance updates for Management.

Requirements & Qualifications

• Minimum 5 years of experience in spa, wellness, beauty, hospitality, or service industries.

• Minimum 2 years in a managerial or team leadership role.

• Diploma or equivalent qualification in Spa, Hospitality, Business, or related field preferred.

• Experience managing sales-driven service teams is an advantage.

Skills & Competencies

• Strong leadership, coaching, and people development skills.

• Strong sales, consultation, customer service, and communication abilities.

• Results-driven with strong business acumen and accountability.

• Good analytical, reporting, and problem-solving skills.

• Familiar with CRM systems, POS systems, booking platforms, and digital tools.

• Professional, proactive, customer-centric, and able to work in a fast-paced environment.

• Fluent in English and Mandarin preferred.

Lead a team of professional & technical trained staff in planning, daily operations, liaise with clients, consultants, sub-contractors & relevant authorities.

Ensure the construction project complies with all building codes and any other legal or regulatory requirements.

Responsible for overall project planning, scheduling, monitoring and updating to meet targets.

Manage the project sites and operations by overseeing the day to day running of all matters related to the construction of the project.

Assist in the planning and sequencing of construction operations.

Reporting to the higher Management.Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Civil) or equivalent.

Preferably possess own transport.Have an ownership attitude, be willing and able to grow, coach and mentor.Able to manage a site team and liaise with main contractors, sub-contractors and consultants.Knowledge of AutoCAD, Microsoft Project, Microsoft Office is a must. Others acquired skill will be an added advantage.

At least 5 Year(s) of working experience in the related field is required for this position.

Preferably Manager / Senior Manager specialized in Engineering - Civil/Construction/Structural or equivalent.

We are seeking a proactive and experienced Facilities Management Lead to oversee the maintenance and operation of a high-performance laboratory and office facility. The successful candidate will be responsible for coordinating facility services, managing maintenance programs, supervising vendors, and ensuring the smooth operation of critical building systems in a controlled environment.

Job Responsibilities:-

• Consolidate facility activities and documentation across office services and building maintenance workstreams.
• Prepare and present weekly and monthly operational reports to clients, including work status, upcoming activities, risks, and improvement initiatives.
• Plan, coordinate, and track preventive maintenance schedules for critical systems such as HVAC/ACMV, MAU, AHU, exhaust systems, and utilities.
• Liaise with contractors and service providers to ensure timely inspections, servicing, and maintenance activities.
• Manage vendors, including quotation review, service coordination, work approvals, performance monitoring, and SLA/KPI compliance.
• Oversee consumables planning, inventory monitoring, and replenishment of maintenance materials such as filters and spare parts.
• Lead incident response during equipment breakdowns and facility emergencies, ensuring proper escalation, documentation, and implementation of corrective and preventive actions.
• Supervise and support the on-site facilities team to ensure efficient daily operations and service delivery.
• Maintain compliance with workplace safety requirements, facility procedures, and client standards.

Job Requirements:-

• Diploma or Degree in Facilities Management, Building Services, Mechanical Engineering, Electrical Engineering, or a related discipline.
• Minimum 3–5 years of relevant facilities management experience.
• Experience in laboratory, pharmaceutical, life sciences, semiconductor, data centre, healthcare, cleanroom, or other critical environments will be an advantage.
• Strong technical knowledge of ACMV/HVAC systems and building maintenance planning.
• Experience managing contractors, service providers, and maintenance vendors.
• Ability to consolidate technical documentation and prepare professional client reports.
• Strong communication, coordination, and stakeholder management skills.
• Able to work independently, prioritize tasks, and respond effectively to operational issues.
• Familiarity with safety regulations and controlled-access environments is preferred.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi

Workplace Safety and Health Framework Development and Implementation:

• Manage the implementation of Workplace Safety and Health (WSH) frameworks by ensuring compliance with regulatory requirements and industry standards.
• Conduct monthly dialogue sessions with EHS team members and ensures convening of monthly corporate EHS meeting
• Design and implement programs to prevent workplace injuries and illnesses.
• Monitor health and safety metrics, analyzing trends to identify areas for improvement.
• Stakeholder Management
• Develop relationships, engage relevant stakeholders and facilitate alignment of stakeholders’ and project objectives

EHS Strategy and Leadership:

• Develop and execute a comprehensive EHS strategy aligned with organizational objectives.
• Lead and mentor Project teams fostering a proactive safety and environmental culture.
• Provide strategic advice to senior leadership on EHS-related risks, opportunities, and initiatives.
• Compliance and Risk Management:
• Ensure compliance with all EHS regulations, standards and other requirements that the Organization subscribes to.
• Conduct regular audits to identify potential hazards and areas for improvement.
• Develop and implement risk mitigation strategies to prevent workplace injuries, illnesses, and environmental harm.

Training and Development:

• Oversee the design of EHS training programs for employees, contractors, and leadership.
• Promote EHS awareness and accountability at all levels of the organization.
• Ensure training programs comply with regulatory requirements and industry standards.
• Stakeholder Engagement and Reporting:
• Serve as the primary liaison with regulatory agencies, industry groups, and external stakeholders on EHS matters.
• Prepare and present EHS performance reports to executive leadership and the board of directors.
• Collaborate with internal teams to integrate EHS considerations into business operations.

Continuous Improvement:

• Benchmark organizational EHS performance against industry standards and best practices.
• Drive innovation in EHS practices through the adoption of new technologies and methodologies.
• Identify and implement opportunities for cost-effective improvements in EHS programs.

About the Role
We are hiring a Sales Manager to lead from the front, drive revenue, and deliver results. This role is for a strong closer and leader who thrives on targets, owns their numbers, and pushes the team to hit monthly KPIs consistently.

Key Responsibilities

• Lead, coach, and manage the sales team to meet and exceed monthly KPIs

• Drive the team to meet and exceed monthly KPIs

• Develop and execute sales strategies to drive business growth

• Identify new business opportunities and key accounts

• Build and maintain strong relationships with clients and partners

• Track sales performance and prepare regular reports

• Collaborate with marketing and operations teams to improve results

• Track performance, analyse gaps, and take corrective action fast

• Willing to work extra hours when required to close deals and hit targets

Requirements

• Proven track record in sales management and target achievement

• Strong leadership with the ability to push, motivate, and deliver results

• Highly target-driven, resilient, and performance-focused

• Excellent negotiation, objection-handling, and closing skills

• Comfortable with pressure, deadlines, and flexible working hours

Company Overview / Employee Value Proposition

WEE-BUILT PTE. LTD.

Job Summary

Lead and manage construction projects to ensure timely delivery within budget while coordinating cross-functional teams and stakeholders to drive smooth execution and compliance with contractual obligations.

Responsibilities

• Develop and implement project plans to achieve contract timelines and budget targets.
• Coordinate and actively participate in meetings with clients, consultants, and relevant parties to facilitate seamless project execution.
• Manage weekly site meetings with site teams, sub-contractors, and suppliers to monitor progress and ensure completion of contracted tasks.
• Oversee site team documentation processes by tracking and submitting Requests for Information (RFI), Requests for Approval (RFA), and Shop Drawings promptly with the project team.
• Monitor and follow up on Project Extension of Time claims related to project delays to protect contractual interests.
• Ensure comprehensive compilation and maintenance of project documentation, including daily and weekly site reports, application forms, and updated project schedules, maintaining an organized master file onsite.
• Respond to and track all project-related emails, ensuring timely communication and keeping superiors informed.
• Provide guidance and advice to Quantity Surveyors during negotiations with sub-contractors and suppliers to secure quotations and pricing within project budgets.
• Lead and manage project engineers, site coordinators, site supervisors, and workers to meet project requirements and quality standards.
• Execute additional tasks as directed by the company, such as attending tender interviews and company audit meetings.
• Handle assigned projects with accountability for their successful delivery.

Preferred competencies and qualifications

• Experience in Private Industry & Residence Construction Projects, specifically Landed Property and Factory projects.

Location: Singapore
Employment Type: Full-Time
Eligibility: Applicants must be Singapore Citizens or Singapore Permanent Residents (PRs) currently residing in Singapore.

About the Company

We are a dynamic and growing shipping company engaged in international vessel chartering and maritime operations. We are seeking an experienced and commercially driven Chartering Manager to lead our chartering activities, expand our commercial network, maximize fleet earnings, and support the company's strategic growth objectives.

The successful candidate will possess strong market intelligence, commercial acumen, and extensive experience in vessel chartering, voyage management, and stakeholder relationship management.

Key Responsibilities

1. Lead chartering activities and secure profitable vessel employment through spot, voyage, and time charter fixtures.
2. Develop and implement chartering strategies to maximize fleet utilization, revenue, and profitability.
3. Negotiate charter party agreements, freight rates, and commercial terms with charterers, shipowners, brokers, and cargo owners.
4. Build and maintain strong relationships with key customers, brokers, and industry stakeholders.
5. Monitor freight markets, vessel positions, and industry developments to identify business opportunities and provide market intelligence.
6. Oversee post-fixture activities, including charter party compliance, claims, laytime, and operational performance.
7. Collaborate closely with Operations, Technical, and Finance teams to ensure smooth voyage execution.
8. Lead and mentor chartering and operations personnel while supporting the company's commercial growth objectives.

Requirements

1. Bachelor's Degree in Maritime Studies, Shipping, Logistics, Business, or a related discipline.
2. Minimum 10 years of experience in vessel chartering, commercial shipping, tanker operations, or related maritime sectors.
3. Strong knowledge of charter parties, freight markets, voyage economics, and shipping operations.
4. Proven experience in charter negotiations, vessel fixing, and stakeholder management.
5. Strong commercial acumen, negotiation, communication, and relationship-building skills.
6. Ability to work independently in a fast-paced and dynamic shipping environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• Dynamic and international shipping environment.
• Exposure to regional and global maritime markets.

Only Singapore Citizens and Permanent Residents residing in Singapore will be considered for this position.

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world. 

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as abrand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We are seeking an experienced and inspiring retail leader to join us as Retail Managerl. In this role, you will be the voice of our stores—championing the retail team, elevating the customer experience, and ensuring our Brand DNA comes to life in every interaction. You will lead your team to drive performance through exceptional in-store execution, customer-obsessed behaviours, and strong commercial focus.

You will partner closely with VM, Merchandise and cross-functional teams to deliver consistent, country-relevant store experiences, while coaching leaders to make data-led decisions, optimize wage spend, and uphold risk and compliance standards. You’ll foster a connected, motivated team culture built on storytelling, collaboration and shared success.

If you are a people-first leader who thrives in fast-paced retail environments, loves developing others, and is passionate about delivering outstanding customer experiences, we would love to meet you.

SKILLS AND EXPERIENCE

• Demonstrated experience in a similar Retail Manager or senior retail leadership role, preferably within Retail or Fashion.
• Relevant degree / qualification i.e. Business Management.
• Strong understanding of customer experience, Brand DNA and product-led retailing.
• Demonstrated ability to drive commercial results, including wage management and cost-of-doing-business accountability.
• Experience coaching, developing and inspiring high-performing teams.
• Ability to analyse retail performance data and respond with actionable insights.
• Strong problem-solving skills with a customer-obsessed, solutions-focused mindset.
• Experience partnering with cross-functional teams such as VM and Merchandise.
• Strong communication and stakeholder-influencing skills across all levels.
• Proven capability to lead consistent store standards, compliance and risk management.
• Ability to foster a connected, inclusive and motivated team culture.
• Commitment to safety, wellbeing and developing succession within the retail team.

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support  – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Recognition, team connection moments & more!

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we stronglywelcome and encourage individuals of all backgrounds to apply with us. We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you incompleting the job application process.

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Duty Manager to be part of our team.

As Duty Manager you are the connection between the hotel leaders and the operational team. But there’s more to it, you are also the one that makes sure the guests are happy and operations run smoothly also outside of office hours. Simply said, you are present when you are needed, and when you’re not, you have organised your work in such a way that you do not have to worry about it. As Duty Manager you are the person that knows every little corner of the hotel, and every colleague, you can state that you are the voco™ expert.

In this role you are connected to the Front Office, and you lead their shift while also keeping an eye on the other operational departments. Together with the other Duty Managers you divide the hours to cover the morning, evening and night shifts. Your focus is always to make sure our guests feel welcome and can enjoy the voco™ life.

You are responsible for

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
• Ensuring the quality of the hotel product is always at the highest possible level.
• Monitoring the service behaviors of hosts in all departments and ensuring the voco™ brand promise is delivered throughout the guest journey.
• Serving as “champion” of guest satisfaction, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction.
• The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
• Training the team on brand standards and making sure all standard operating procedures are followed.
• Ensuring all procedures regarding safety & security are updated and followed closely.
• In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
• Driving results and consistently deliver & inspire others byleading by
• Recommending or initiating any HR related actions where necessary.
• Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
• Developing awareness and reputation of voco® Orchard Singapore in the local community.
• Acting as Night Manager where required and executing night audit procedures while on shift during the night.
• Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

What we need from you

• Diploma in Hotel Management or equivalent.
• You should have 2 to 3 years working experience in similar role within the hotel industry.
• International hotel chain experience coupled with proficiency in Opera Property Management System will be an added advantage
• Proficiency in Excel, Word, PowerPoint will be required.
• Must speak fluent English and a second language.
• Committed to working rotating shifts, including weekends.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.