Total 390 Manager quality control engineer job vacancies in The Philippines

• QMS:  Maintain and update QMS ISO9001:2015 to ensure company wide compliance.
• Audit Management : Prepare for and lead Internal and External Audits, including Supplier, Customer and Certification Audits.
• Strategic Quality Leadership: Develop & Implement best practice quality visions, strategies, policies and procedures to support business objectives.
• Inspection: Establish and oversee Inspection at various stages i.e. (Incoming, Inprocess and Final Inspection) to ensure precision and compliance.
• Machinery Directives: Ensure product meets the safety standards as defined in the applicable directives
• Root Cause Analysis and Corrective Actions : Lead investigations into part and product defects, customer/assembly complains using 8D, six sigma, lean tools to ensure preventive actions
• Development: Lead and manage the quality function from new product conception through to warranty analysis to ensure a proactive culture so that customers receive the product to the highest standard of quality possible.
• Supplier Quality Management : Collaborate with Engineering & Procurement to monitor supplier performance to ensure incoming parts meet specifications.
• Reporting & Data Analysis : Analyze Quality Metrics, report on Key Performance Indicators to Senior Management And manage Quality budgets.
• Continuous Improvement: Drive Continuous Improvement Initiatives (5S, Suggestion Scheme, Six Sigma) to reduce waste, improve efficiency and enhance product quality. Lead, mentor, and manage the quality assurance team, foster a culture of quality, and conduct performance reviews
• Team Management & Mentorship: Lead, mentor and manage the Quality team setting clear objectives and performance standards
• Should be in Engineering - role SPCO. QMM is only “checking” authority

about the company.

This market-leading global engineering and technology conglomerate is recognized for its commitment to excellence in delivering complex industrial solutions. As a trusted partner in large-scale infrastructure projects, the organization focuses on sustainable innovation and high-quality service delivery across the region.

about the job.

This critical role is designed to oversee the quality management lifecycle for high-impact solution projects, ensuring that all deliverables align with international standards and client expectations.

• Develop and implement a project-specific quality management system to ensure process and product excellence throughout the project duration.

• Collaborate with project leadership to monitor key performance indicators and report quality status to senior management.

• Manage non-conformance reporting and conduct root-cause analysis to drive continuous improvement and prevention strategies.

• Coordinate quality requirements across the internal and external supply chain, including supplier qualification and supervision.

• Plan and execute project audits and reviews while facilitating lessons-learned workshops to foster a culture of technical best practices.

skills and experience required.

• Approximately 8 years of professional experience within a project-based business environment.

• At least 5 years of experience in project teams with a strong focus on software quality assurance methodologies.

• Proven expertise in managing quality frameworks such as ISO 9001:2015 and Tier-1 industry standards.

• Strong proficiency in agile or lean principles and the ability to guide cross-functional teams without direct authority.

• Excellent analytical and problem-solving skills, with the ability to manage quality requirements across multiple concurrent bids.

Please click on the 'apply' button to apply online. For more information, please reach out to Geraldynn (EA: 94C3609 / R21102872)

Company Overview

Power Automation, a wholly-owned subsidiary of SP Group, delivers innovative power system control, substation automation, sustainable energy solutions, and protection systems using open-systems technologies and industry standards.

Job Summary

The selected candidate will be responsible for overseeing the end-to-end delivery of 66/230/400KV protection and control system projects, ensuring design accuracy, regulatory compliance, and timely execution.

Responsibilities

• Test and commission protection and control systems after modifications to ensure operational readiness
• Coordinate and communicate effectively with contractors, suppliers, business partners, and end customers to achieve on-time project delivery
• Collaborate with end customers to verify design accuracy and align project milestones with timelines
• Manage and maintain all project documentation in compliance with client specifications for traceability and quality assurance
• Ensure adherence to regulatory requirements and occupational health and safety standards throughout project execution

Required competencies and certifications

• Diploma or Degree in Electrical/Electronic Engineering or a related discipline
• Minimum 3 years’ experience as Site Manager for SPPG 66/230/400KV Switchgear projects

Preferred competencies and qualifications

• Holder of SPPG EHVN Pink Pass enabling supervision at SPPG live substations
• Demonstrated flexibility and adaptability to meet project deadlines
• Strong stakeholder management skills with proactive and meticulous work approach
• Ability to work independently and collaboratively within a team environment

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities:

Job Summary

The selected candidatewill be responsible for overseeing the end-to-end delivery of 66/230/400KVprotection and control system projects, ensuring design accuracy, regulatorycompliance, and timely execution.

Responsibilities

· Test and commissionprotection and control systems after modifications to ensure operationalreadiness

· Coordinate andcommunicate effectively with contractors, suppliers, business partners, and endcustomers to achieve on-time project delivery

· Collaborate with endcustomers to verify design accuracy and align project milestones with timelines

· Manage and maintain allproject documentation in compliance with client specifications for traceabilityand quality assurance

· Ensure adherence toregulatory requirements and occupational health and safety standards throughoutproject execution

Required competenciesand certifications

· Diploma or Degree inElectrical/Electronic Engineering or a related discipline

· Minimum 3 years’experience as Site Manager for SPPG 66/230/400KV Switchgear projects

•       Our benefitsand compensation for permanent position are as follows:

•       Salary forexperience candidates will be considered based on the years of experience andour internal salary structure

•       1 month AWS

•       Variable Bonusranging from 1 to 6 months depending on individual and company performance

•       Working hours:8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm /10.00am to 7.00pm

•       Working days:Monday to Friday (1 day work from home per week)

•       Annual Leave:14 days up to 17 days for non-executive (Assistant Engineer and below)

•       18 days up to21 days for executive (Engineer and above)

•       Medicalbenefits of $500 per financial year (Benefit is extended to spouse and children(below 21 years old) of married employees)

•       Insurancecoverage: Hospital & Surgical (Benefit is extended to spouse and children(below 25 years old) of married male employees and child (below 25 years old)of married female employees)

•       Term Life

•       PersonalAccident

•       MaternityInsurance for female employee and spouse of male employee on the birth of their1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

•       Flex Dollarsof $500 per financial year

•       Free annualyear-end Health Check-Up

•       MonthlyBirthday Party Celebration

•       Monthly SportsActivities

•       New Born Gift

•       CSRInitiatives

•       DepartmentBonding Activities

•       Biennial teambuilding and staff appreciation dinner

•       Gym Corner foremployees to exercise

•       Good Pay +Good allowance + Good Bonus

•       Interestedcandidates please send an updated Resume / CV in Ms Word format tolilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

•       Consultantin-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Achieve sales performance targets and maintain good client relations
• Serving and increasing sales from existing key accounts
• Generate and develop new key accounts
• Work closely with internal and external stakeholders to propose solutions to meet customers’ needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Solution to focus: All types of Audios, Visual, and video conferencing solutions
• Present and submit weekly sales report.

Requirements:

• Preferably to have AV or IT background
• Diploma in IT/Engineering/Audio Visual or other disciplines
• 2 years of sales experience in a B2B environment with a good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in managing key accounts in the Enterprise market, especially in Financial & Banking, Technology, Manufacturer, Oil & Gas industry
• Class 3 driving licence would be a bonus

Interested candidates, please send your updated resume to cv.get@recruithaus.com.sg

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus’ PDPA and e2i’s PDPA.”

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Responsible for establishing and enforcing the Quality Management System (QMS) which defines the rules, procedures, and documentation required to achieve consistent quality across all shipbuilding and repair operations.
• To ensure all projects meet the highest quality standards, customer specifications, and mandatory regulatory requirements from classification societies and authorities.
• To lead the Quality Control team to inspect and verify that every stage of the vessel’s construction, particularly critical areas like welding, fabrication, and coasting, strictly adheres to engineering specifications and technical drawings.
• Must ensure the vessel meets all mandatory safety and structural standards set by Classification Societies and international maritime regulations, facilitating all necessary audits and managing the resolution of quality issues.

Requirements

• Min 5 years relevant working experience in shipyard
• Bachelor's degree or Diploma in Naval architect or marine engineering
• Proficiency in AutoCAD
• Understand basic shipbuilding and project processes. Able to comprehend the technical specification and discuss projects with trades and customers.

To find out more out this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793 |   EA Personnel: Lionel Liew   |   Registration No: R1330693

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].”

Responsibilities

• Lead the full design and implementation of an integrated ISO 9001, IATF 16949, and ISO 26262 management system, including defining organizational scope, mapping end-to-end processes, developing controlled procedures, and establishing measurable quality and safety objectives
• Serve as the Management Representative for ISO certification audits.
• Develop and maintain core QMS processes: document control, change management, risk management, internal audit and management review.
• Establish supplier quality requirements, quality agreements, and OSAT performance metrics.
• Conduct internal audits and coordinate corrective actions (8D, CAR management).
• Drive continuous improvement initiatives across the organization.
• Oversee customer complaint management, field quality, and product traceability.
• Train employees on QMS requirements, procedures, and compliance expectations.

Requirements

• Bachelor’s Degree in Engineering (Electrical/Electronics/Mechanical preferred)
• At least 8 years of working experience in the related semiconductor industry
• Knowledge of ISO/IATF standards, quality tools and OSAT processes.
• Agile in crisis management

How to Apply:

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

Job Description

• Industry/ Organization Type: Construction Main Contractor
• Position Title: QAQC Manager
• Working Location: Based at project site
• Working Hours: 5.5 days / Mon-Fri: 8am-5pm, Sat: 8am-12pm
• Salary Package: Up to SGD 8,500 + Discretionary Bonus + Allowance
• Duration: Permanent

Key Responsibilities

• Establish and oversee effective in-process quality control systems across approximately 7 ongoing condominium projects
• Promote and implement best practices in quality control across multiple projects to ensure consistency and compliance
• Lead project teams in the preparation and execution of QM and CONQUAS assessments, ensuring readiness and adherence to quality standards
• Perform daily QA/QC inspections to ensure site compliance with quality standards
• Compile and submit monthly QA/QC reports to the Corporate QA/QC Department
• Conduct monthly QA/QC training sessions for subcontractors to reinforce quality standards and best practices
• Issue non-compliance reports (NCRs) to subcontractors and follow up on corrective actions
• Attend monthly QA/QC meetings and presentations with the Corporate QA/QC Department
• Carry out regular inspections to verify that works are executed in accordance with approved method statements, BCA’s Good Industry Practice, and client/consultant requirements
• Coordinate with BCA for CONQUAS and Quality Mark (QM) assessments; act as the key liaison for quality-related matters with clients and consultants, especially regarding CONQUAS scoring
• Collaborate closely with site engineers and supervisors to ensure construction activities meet CONQUAS standards, provide technical guidance on quality requirements, and deliver training where necessary

APPLY NOW!!!

• Degree preferably background in either architectural or structural disciplines
• Min. of 5 years’ experience as a QAQC Manager or Assistant QAQC Manager with an A1-grade main building contractor
• Must have BCA-Approved CONQUAS Manager and Quality Mark Certificate
• Experience in handling Quality Mark assessments or certification processes is a plus
• Solid understanding of construction quality control and assurance practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78348 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

This is a hands-on engineering role with additional responsibilities in solution design and stakeholder collaboration.

Application & Platform Development
• Design, build, and maintain full stack applications using .NET 8, .NET 10, ASP.NET Core, and Angular 14+.
• Develop RESTful APIs and microservices to support HVAC operational systems, including scheduling, equipment diagnostics, asset management, and real time data visualization.
• Implement secure and scalable data access layers using Azure SQL and modern ORM techniques.
• Ensure code quality through clean architecture principles, reusable components, and automated testing.
Industry-Specific Engineering
• Work with HVAC domain experts to translate system requirements, sensor data, and equipment logic into scalable software solutions.
• Integrate applications with IoT devices, controllers, and field service tools as needed.
• Optimize applications to handle real time data streams and time series data related to HVAC performance and telemetry.

Architecture & Technical Leadership
• Collaborate on system architecture using cloud native design patterns.
• Guide technical discussions, propose improvements, and influence long term platform strategy.
• Conduct code reviews and mentor mid level and junior developers.

Cloud, DevOps & Deployment
• Build and maintain CI/CD pipelines using Azure DevOps or GitHub Actions.
• Deploy and manage services within Azure, including App Services, Functions, Key Vault, and Azure SQL.
• Implement observability practices such as logging, tracing, and automated monitoring for high availability HVAC systems.

Quality, Reliability & Collaboration
• Develop unit tests, integration tests, and end to end test automation.
• Participate in Agile ceremonies and collaborate closely with product, QA, and field operations teams.
• Troubleshoot production issues in distributed, cloud based environments.

Job Highlights

• Location: Kent Ridge

• Working Hours: Monday – Friday, 8:30AM – 6.00PM

• Salary: Up to $14,000 + AWS + VB

• Employment Type: 3 Year Contract Renewable

About the Role

We are seeking an experienced professional to lead process and quality control initiatives within a semiconductor fabrication environment. This role is responsible for driving yield improvement, reducing defects, and ensuring compliance with internal standards and industry requirements.

Key Responsibilities

• Develop and implement strategies for yield improvement and defect reduction across fabrication processes

• Design and maintain advanced process control systems such as SPC, FDC, and APC

• Lead cross-functional root cause analysis (RCA) and corrective/preventive actions (CAPA) for process issues

• Serve as the key quality interface for stakeholders, including handling audits and quality improvement plans

• Oversee metrology and inspection systems to ensure measurement accuracy and data reliability

• Collaborate with R&D and engineering teams to define and stabilize manufacturing process windows

• Leverage data analytics to identify trends, predict failures, and enhance process control

• Manage and mentor a team of engineers and technicians, fostering a data-driven culture

• Ensure balance between process stability, efficiency, and operational performance

Job Requirements

• Bachelor’s Degree in Engineering, Materials Science, Chemical Engineering, or related field

• At least 5 years of relevant experience in semiconductor/fab environment

• Prior leadership or team management experience preferred

• Strong knowledge of process control and quality methodologies (e.g. SPC, DOE, FMEA, Lean/Six Sigma)

• Experience in yield improvement, defect analysis, and process optimisation

• Strong analytical, problem-solving, and stakeholder management skills

• Good communication and presentation abilities

Why Join Us?

• Opportunity to work in a high-tech semiconductor environment

• Exposure to advanced process control and automation systems

• Collaborative and innovation-driven work culture

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to miya@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Job Purpose

Own customer service reliability, to deliver consistency, trust, operational excellence and operational governance across regions. Serve as the central coordination point between stations, GSCs, commercial teams, and customers.

Key Responsibilities

External Customer

· To liaise with commercial / implementation / customers to understand the service requirements. · To develop and set up a Customer Program Solution & Proposal based on an agreed Control Tower funding methodology.
· Preparing regional reports and participate in presentations to Customers.
· To implement in the Regional Control Tower project and support on the overall process evaluation at the view of CT.
· To review the project with commercial / implementation / DHL stations/customers for further improvement approach.
· To work on capacity & forecast within DHL controllable limits and plan for contingency as applicable.
· Main Point of Contact for any Optimisation, Process Improvements Projects, Workshops and others for Asia Pacific.
· Explore Opportunities for Potential Existing or New Business Gains with customers.

Internal Customer
· M&S / Implementation - To liaise with account owner to have meeting with customers to understand the requirements.
· To initiative the CT proposal and get align with implementation & commercial team.
· Quote for Control Tower service to commercial and get agreement of the billing process.
· To arrange DHL internal workshop with different product for well delivering the Control Tower value.

Customer Operation Team

· To guide the team to understand the customers’ requirements.
· Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes.
· To conduct pre-audit to ensure team are ready to handle the new business.

Overseas Office/Agent/Counterpart

· To liaise with origin/destination office related to the account/ business to provide necessary info.
· To ensure origin/destination office understand the dynamics & specifics of the assigned account/business which fully comply to the customers’ requirements.

Experience/Qualification Requirements

· Degree or equivalent
· Over 5 years of customer service experience preferably in the Freight Forwarding and Logistics industry
· Managerial Experience preferred
· Regional Asia Pacific Exposure preferred At least 5 years’ experience in Logistics.
· Strong analytical and problem-solving skills
· Strong Communication skills, verbal and written in English
· Excellent Airfreight & some amount of Warehousing Knowledge is preferred
· Excellent Presentation Skills & Excel knowledge is a must
· Software skill (Microsoft Office applications etc.)
· Excellent team work/leadership/influential skills and sensitivity to cultural difference is essential
· Able to multi-task in a challenging environment Knowledge of EDI interface