Total 18,730 quality assurance engineer job vacancies in The Philippines

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 5 years of experience in QMS, AS9100, NADCAP

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processess & controls.
• Able to liaise & resolve with customers on quality related issues.
• Data compliation, co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001.

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Summary

This role ensures ISO 9001:2015 compliance by maintaining and improving the QMS, managing audits, training staff, analysing quality data, and addressing nonconformities. It includes overseeing KPIs, customer satisfaction, subcontractor performance, and continuous improvement initiatives while collaborating across departments to adapt the QMS to business needs and drive operational excellence.

Key Responsibilities

1. Lead and support the maintenance of ISO 9001:2015 certification by ensuring full compliance with applicable standards, corporate requirements, and continuous improvement of the Quality Management System (QMS).
2. Develop, review, update, and continuously improve QMS documents to ensure alignment with ISO 9001 requirements, best practices, and group-wide standardization across sister yards.
3. Manage the nonconformity reporting process, ensuring root cause analysis is conducted, corrective actions are implemented effectively, and closure is achieved within the defined timeframe.
4. Conduct QMS induction briefings for new employees and deliver quality-related training programs to enhance employee awareness, competency, and compliance with QMS requirements.
5. Prepare Management Review presentation materials, perform data analysis on quality performance indicators, and prepare meeting minutes. Follow up on action items and ensure timely closure with clear accountability.
6. Prepare and analyse monthly QS reports, identify key quality trends and recurring issues, and coordinate with relevant departments to implement corrective and preventive actions.
7. Manage departmental KPI reporting, verify performance data accuracy, analyse trends, and follow up with departments to ensure performance targets are achieved and improvement actions are implemented.
8. Monitor Customer Satisfaction Questionnaire (CSQ) results, analyse feedback, identify improvement opportunities, and coordinate corrective actions to enhance customer satisfaction.
9. Oversee in-house calibration records and ensure measuring and test equipment (e.g., micrometres, pressure gauges) are properly calibrated, maintained, and compliant with calibration schedules and requirements.
10. Conduct subcontractor and supplier qualification audits, evaluate performance, and monitor ongoing compliance with quality requirements.
11. Collaborate with departments to identify, review, and update risks, opportunities, and interested party requirements to ensure the QMS remains effective and aligned with business objectives.
12. Actively participate in and support continuous improvement initiatives, quality improvement projects, and operational excellence programs.
13. Perform any other duties, as assigned by superior.

Key Requirements

• Minimum 2 years of experience in Quality Management System (QMS), preferably in the maritime or engineering industry.
• Experience in developing and maintaining procedures and work instructions.
• Experience in conducting internal quality audits and follow-up on corrective actions.
• Experience in root cause analysis, CAPA, and nonconformity management.
• Experience in data analysis and identifying improvement opportunities.
• Experience in continuous improvement activities.

Job Description:

The role involves monitoring and ensuring the quality of all electrical works, verifying compliance with project specifications, standards, and statutory requirements.

Key Responsibilities:

· Implement and manage quality control procedures for electrical works on site.

· Conduct inspections, audits, and testing of electrical installations, equipment, and materials.

· Review and verify electrical shop drawings, material submissions, and method statements for compliance.

· Monitor workmanship to ensure alignment with project specifications and quality standards.

· Prepare non-conformance reports (NCRs), track corrective actions, and ensure timely closure.

· Liaise with consultants, clients, and subcontractors to resolve quality-related issues.

· Maintain quality documentation, inspection records, and test reports.

· Support handover and commissioning by ensuring all electrical quality requirements are met.

Job Requirements:

• Degree/Diploma in Electrical Engineering or related discipline.
• Minimum 6–8 years of experience in quality control for electrical works in large-scale construction projects.
• Those with more years of experience will be considered for senior position.
• Strong knowledge of LV/MV electrical systems, standards, and QA/QC practices.
• Familiarity with relevant codes, regulations, and authority requirements in Singapore.
• Detail-oriented with strong analytical and problem-solving skills.
• Effective communication and coordination skills to work with multiple stakeholders.
• Experience in industrial or large infrastructure projects is an advantage.
• Willingness to work at Tuas with transportation pick up at designated MRT station.

THE OPPORTUNITY

• Be part of the team that ensures sustainable products meets standard quality and committed to deliver to customers worldwide!
• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our Quality Assurance group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements.  Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across

WHAT YOU WILL DO:

Batch Review/Batch Disposition

• Reviews and closes batch record
• Collaborates with Operations team to improve the batch record errors which includes trending analysis
• Performs batch disposition in SAP system and issues related batch disposition documentation
• Communicates to Qualified Person/Qualified Release Personnel on any information that may result in revoking of released status of any shipped material
• Discussion with Qualified Person/Qualified Release Personnel periodically related to batch disposition
• Provides Batch Review/Batch Disposition related training and serve as subject matter expert (SME) for batch review in the respective area
• Act as coordinator with IPT & SCM for review and release.

Deviation/OOS/Customer Complaints

• Participates in investigations, reviews and approves investigation reports.
• Tracks Corrective Actions/Preventive Actions and ensures timely completion.
• Generates deviation summary reports.
• Performs trend analysis of root causes on a periodic basis.
• Reviews and closes completed OOS.

Change Control

•  Reviews and approves change control request, qualification activities from quality perspective.
• Acts as Quality representative in change control meetings.
• Reviews change control (ACC, ECC, PCR).

Others

• Reviews and approves batch-sheet (new and changes).
• Reviews and approves SOPs, Forms, and procedures.
• Reviews and approves cleaning protocol, cleaning reports, and cleaning records.
• Collaborates with other functional department in each plant to develop action plans for identified audit issues, identify the non-compliance issues and proactively collaborate with the relevant department to resolve issue.
• Work closely with other functional groups to raise the level of awareness towards cGMP, company policies and procedure, regulatory guide and codes
• Participate in continuous improvement initiative as part of the MPS culture in the company in Singapore.
• Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable.
• Perform any other tasks as assigned by manager.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

• Bachelor's degree in science/ Life Science, Pharmaceutical Science or Engineering or proven relevant experience.
• Good knowledge and understanding of GMP and application of pharmaceutical regulatory requirements.
• Strong preference for previous quality / compliance experience, and previous complaint experience. 
• Minimum of 1-3 years' experience within the pharmaceutical industry. 
• Requires ability to identify and implement continuous improvement initiative.
• Excellent problem-solving skills, based on science, facts, data and understanding of regulatory requirements.  
• Strong demonstrated interpersonal, communication, collaboration and leadership skills; and ability to work in a multi-cultural environment. 

This is a career conversion program under Workforce Singapore (WSG) and candidates must meet the following criteria and are open to the following conditions:

• Singaporeans/Singapore PRs only
• PMETs/Mid-Careerist with no prior work experience in Biopharma industry are welcomed to apply
• Open to two years contract

WHAT YOU CAN EXPECT

• Limitless opportunities across various areas in Manufacturing; well-structured career path 
• A state-of-the-art facility that delivers solution to its customers world-wide
• Highly engaging team that aims to innovate the future

Senior Specialist, Quality Assurance (6-Month Contract)

Pharma MNC

islandwide pick up, Tuas area

Job Summary

The Senior Specialist, Quality Assurance will support day-to-day QA operations within a multi-product cGxP manufacturing environment. The role ensures compliance with approved SOPs, regulatory requirements, and internal quality standards.

This position provides QA oversight across quality systems, validation, compliance, audits, and manufacturing operations, while driving continuous improvement, data integrity, and inspection readiness initiatives.

Key Responsibilities

• Support daily QA operations in accordance with approved SOPs, policies, and cGxP requirements within a multi-product manufacturing environment
• Review and approve SOPs, protocols, reports, batch records, logbooks, deviations, CAPA, change controls, and other quality documentation
• Provide QA oversight for manufacturing, validation, engineering, laboratory, and operational activities to ensure GMP and GDocP compliance
• Lead and support deviation investigations, root cause analysis, CAPA implementation, and change management, ensuring timely closure and effectiveness
• Identify and assess operational and compliance risks, and recommend corrective and preventive actions or process improvements
• Support regulatory inspections, customer audits, and internal audits, including audit readiness and response coordination
• Perform batch record review, lot genealogy compilation, product disposition support, and release activities where applicable
• Ensure compliance with data integrity principles aligned with regulatory and company expectations
• Collaborate cross-functionally with Manufacturing, Engineering, Validation, QC, and Supply Chain teams to support quality and operational objectives
• Lead or support continuous improvement initiatives and coordinate cross-functional deliverables
• Conduct QA on-the-floor activities, walkdowns, and shopfloor oversight to ensure compliance and operational excellence
• Serve as a Subject Matter Expert (SME) or Qualified Trainer where applicable

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

• Supplier Quality Management

• Reach out to supplier or support the senior supplier qual specialist to support documentation compilation and GMP/GDP review per procedural requirements

• Support document center activities

• Participation in new product introduction activities

Requirements:

• Minimum Degree or above in Science related courses

• Minimum 3 years of experience in Quality Assurance or Quality Specialist in Pharma or Life Science MNC

• GMP systems knowledge is required

• Knowledge of GDP and DMS (documentation management systems)

• Able to start immediate

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: cindywong@recruitexpress.com.sg

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Job Description:

• In Charge of auditing and assessing the suitability of suppliers
• Responsible for initiating and managing project transfer
• Responsible for guiding and implementing improvement programs as well as negotiating and balancing capacity among suppliers
• Responsible for FA Inspection of casting and machining services
• In Charge of managing the foundries which include quality and delivery performance
• In charge of handling the non-conformance parts follow up
• Responsible for checking and monitoring suppliers to ensure delivery

Requirements:

• Min Diploma in Mechanical / Precision Engineering or relevant
• Min 5 years of experience in Oil & Gas industry with experience in Supplier Quality
• Oversea travelling is required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Semicond

Salary: $3000-$4500

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc
• Knowledge in using CMM Machine
• At least 2 years relevant experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Position Summary

QA Engineer (Process Quality Control) is responsible to develop & deploy inspection procedures to ensure conformance of material to be released. Candidates with experience in semiconductor manufacturing environment are encouraged to apply for this position.

Key Responsibilities:

• Responsible for backend semiconductor packaging processes which ball drop, bumping, singulation, back grind and mounting.
• Effectively providing engineering support in order to meet production output, product quality, efficiency, productivity, yield, cycle time and safety requirements.
• Responsible to analyse the process data and identify improvement actions and work on the improvement.
• Drive permanent solutions to resolve chronic process and quality issues.
• Responsible to evaluate new product/material/process during the pilot run and ensure process readiness.
• Responsible for the relevance of the Work Instructions, Control Plan, FMEA & Process Control documents.
• Responsible to prepare the line for internal & external audits and the follow-up actions.
• Any other ad-hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, Materials, Chemical, or related field).
• Prior experience in semiconductor packaging processes (ball drop, bumping, singulation, back grind, mounting) would be advantageous.
• Experience in process engineering, yield improvement, and quality control.
• Proficiency in data analysis and statistical process control (SPC).
• Familiarity with Failure Mode and Effects Analysis (FMEA), Control Plan, and Process Control documentation.
• Hands-on experience with new product/material/process evaluations.
• Ability to work in a fast-paced manufacturing environment.

Job Description:

• In Charge of auditing and assessing the suitability of suppliers
• Responsible for initiating and managing project transfer
• Responsible for guiding and implementing improvement programs as well as negotiating and balancing capacity among suppliers
• Responsible for FA Inspection of casting and machining services
• In Charge of managing the foundries which include quality and delivery performance
• In charge of handling the non-conformance parts follow up
• Responsible for checking and monitoring suppliers to ensure delivery

Requirements:

• Min Diploma in Precision Engineering or relevant
• Min 5 years of experience in Metal Machining industry with experience in QC/ Audit
• Oversea travelling is required

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the Role

We are looking for a highly technical Software Development Engineer in Test (SDET) to ensure the stability, security, and accuracy of the enterprise-grade Generative AI and agent orchestration platform.

This is a dynamic, hybrid engineering role designed for long-term growth. A substantial portion of your initial focus will be on iteratively establishing the testing strategy - tackling the unique challenges of LLM evaluation, RAG accuracy, and real-time streaming, while retrofitting automation onto the existing codebase. With an automation framework established, the scope of this role will transition into cross-functional engineering, contributing to backend feature development, internal tooling, or supporting the upcoming Data Platform project.

If you are a developer who is deeply passionate about quality, comfortable using AI-assisted tools ("vibe coding") to accelerate test creation, and eager to grow into full-stack or data engineering within the GenAI space, this is the perfect opportunity.

Core Responsibilities (QA & Automation Focus)

• AI/LLM Evaluation & Data Governance: Develop "Golden Datasets" and securely generate synthetic test data, ensuring strict adherence to IM8 data masking and anonymization policies (e.g., ensuring no production PII leaks into SIT/UAT environments). Leverage internal toolkits (Moonshot) and platforms (Litmus) to evaluate prompt regressions, manage inherent LLM non-determinism (mitigating "flaky" tests), and track AI quality metrics.
• API & Streaming Testing: Design tests for Server-Sent Events (SSE) to validate stable streams, timeout handling, and accurate JSON parsing. Validate FastAPI endpoints focusing on complex state transitions (e.g., Bot Approval workflows).
• Codebase Transition & Retrofitting: Collaborate alongside existing vendors during an overlap period to audit the current codebase, reverse-engineer existing workflows, and iteratively retrofit comprehensive automated tests onto the running system to ensure long-term stability.
• Security & Sandbox Testing: Rigorously test the AI Marketplace's Role-Based Access Control (RBAC) and tenant isolation. Validate the security and lifecycle of Agentic "Code Interpreter" sandboxes, ensuring isolated execution and proper environment cleanup.
• E2E UI Automation: Iteratively build and maintain an E2E suite using Playwright or Cypress (TypeScript). Validate dynamic UI components (Mermaid.js, markdown), file upload workflows, and secure browser live-view functionalities.
• CI/CD & Quality Gates: Work closely with the DevSecOps Engineer to execute test suites seamlessly within self-hosted GitLab CI/CD pipelines. Establish strict "Quality Gates" (e.g., automatically blocking deployments if regression thresholds or hallucination rates are exceeded) while navigating the constraints of a restricted government network.
• Performance & Load Testing: Utilize tools (e.g., k6, Python asyncio) to simulate concurrent SSE connections. Monitor and manage AWS Bedrock Token/Request per minute (TPM/RPM) limits to prevent throttling under load.

Cross-Functional Responsibilities (Growth Focus)

• Feature Development: As the automated testing pipeline stabilizes, transition into writing production code. Pick up development tickets alongside the Full-Stack and GenAI engineers (e.g., bug fixes, building internal dashboards, API enhancements).
• Data & Analytics Support: Leverage your database and data-validation skills to assist in laying out the groundwork for the upcoming internal Data Platform.
• Team Quality Enablement: Champion a culture of quality. Empower and guide other software engineers in writing their own unit and smoke tests, utilizing Moonshot and Litmus across the development lifecycle.

Qualifications

• Experience: 3+ years of experience in Software Engineering, SDET, or highly technical QA Automation roles, with a demonstrable commitment to software quality.
• Coding Proficiency: Strong programming skills in Python (for backend/API/load testing) and TypeScript/JavaScript (for frontend automation).
• Automation Frameworks: Proven experience building E2E automation frameworks using Playwright or Cypress, and API testing tools (Pytest, Postman).
• System Debugging: Comfortable tracing logs and debugging errors in distributed, containerized environments (AWS ECS, Kubernetes/EKS, or CloudWatch) to provide developers with highly actionable bug reports.
• Database & Cloud: Proficiency in SQL (PostgreSQL) and working familiarity with AWS cloud services (S3, CloudWatch, Bedrock).
• Data Resourcefulness: Experience generating synthetic test data and navigating strict data privacy regulations (e.g., government or financial sectors).
• AI/LLM Interest: A strong desire to learn and tackle the unique testing challenges of Generative AI, RAG architecture, and streaming responses. Adaptability to learn and master proprietary internal AI testing tools.

Nice-to-Have (Bonus Points):

• Previous experience as a Software Developer, Data Analyst, or Data Engineer.
• Experience with automated security testing tools (OWASP ZAP).
• Familiarity with government enterprise environments and high-security data compliance (e.g., IM8).

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

• Hands-on exposure to cutting-edge environments
• High-impact role with growth potential

About Our Client

Our client is a leading international player in the energy and infrastructure space, headquartered in Singapore, with operations spanning multiple regions globally.

Strong presence across more than 10 countries, the organisation is at the forefront of driving sustainable and technology-enabled transformation across its portfolio. It is widely recognised for its commitment to innovation, particularly in advancing secure, scalable digital platforms to support its global operations.

Job Description

• Perform deep-dive validation of cybersecurity controls across multi-cloud environments
• Assess effectiveness of enterprise security platforms including detection and response tools
• Evaluate identity, access control, and privileged access frameworks to ensure robust governance
• Conduct technical risk assessments and identify vulnerabilities across systems and applications
• Translate complex technical findings into actionable insights for business and technology stakeholders
• Partner with internal teams to prioritise and remediate security gaps
• Continuously enhance cyber assurance methodologies through automation and emerging technologies

The Successful Applicant

• Experience in IT security, risk, or cyber assurance roles
• Strong exposure to cloud security environments and enterprise infrastructure
• Experience assessing or implementing security controls across endpoints, networks, and access management
• Familiarity with industry frameworks such as ISO 27001, NIST, or similar
• Hands-on technical experience in vulnerability management, system hardening, or security testing
• Ability to interpret technical risks and communicate insights effectively to stakeholders
• Strong analytical mindset with attention to detail

What's on Offer

• Opportunity to work in a globally recognised organisation with strong regional footprint
• Exposure to cutting-edge cybersecurity technologies including AI-driven security practices
• Structured career progression within a mature cybersecurity and risk function
• Collaborative and high-impact role working with cross-functional global teams

Michael Page International Pte Ltd | Registration No. 199804751N 

Job Description:

• Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
• Identify root causes of issues through investigation
• Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
• Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
• Recommend policy or process changes based on complaint trends and feedback
• Drive initiatives that enhance the overall customer experience

Requirements:

• Possess Bachelor’s Degree or equivalent
• Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Strong analytical and problem solving ability as well as stakeholder management skills
• Good working knowledge of MS Office (Excel, Word)