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About the Role We are looking for an experienced, motivated, and people-oriented Restaurant Outlet Manager to lead daily restaurant operations. You will ensure smooth service, excellent customer experience, strong team performance, and overall outlet profitability. If you are passionate about hospitality, love creating memorable dining experiences, and have strong leadership skills, we’d love to meet you.

Responsibilities

Operations & Service Excellence

• Oversee daily restaurant operations to deliver smooth, efficient, and consistent service
• Maintain high standards of food quality, hygiene, and customer service at all times
• Manage customer feedback, complaints, and service recovery professionally to enhance guest satisfaction
• Ensure compliance with food & beverage, safety, and hygiene regulations to maintain operational standards

People Management

• Lead, train, motivate, and develop the outlet team to achieve exceptional customer service outcomes
• Prepare staff schedules, manage attendance, and ensure adequate manpower coverage for all shifts
• Conduct performance evaluations, provide coaching, and implement disciplinary actions when necessary
• Foster a positive work culture and promote team spirit to enhance employee engagement

Sales, Finance & Inventory

• Monitor sales performance, control costs, and drive overall outlet profitability
• Manage daily cash handling, point-of-sale (POS) operations, and administrative reporting accurately
• Oversee stock levels, purchasing, and waste control to minimize losses and optimize inventory
• Analyze sales trends and propose improvement strategies to increase revenue and customer retention

Marketing & Customer Engagement

• Support marketing initiatives, campaigns, events, and seasonal promotions to boost outlet visibility
• Build and maintain strong relationships with regular customers to encourage repeat business
• Collaborate closely with HQ and Marketing teams to increase brand awareness and footfall

Required competencies and certifications

• Minimum 3 years of managerial experience in food & beverage or hospitality management
• Strong leadership, communication, and interpersonal skills demonstrated through team management
• Service-oriented mindset with a passion for hospitality and creating excellent guest experiences
• Good knowledge of restaurant operations, profit & loss management, and staff supervision
• Ability to work weekends, public holidays, and shifts as required
• Demonstrated independence, responsibility, problem-solving skills, and ability to make decisions promptly

Preferred competencies and qualifications

[None specified in original JD]

Other Information

What We Offer

• Career progression opportunities
• Staff meals
• Training and career development
• Fun, supportive, and dynamic working environment

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Operations Manager who is willing to take on a challenging and demanding role. The position requires someone who is prepared to work long hours when necessary and is comfortable managing our wholesale/retail cum restaurant shop (2-in-1 shop wholesale and retail with F&B). The role is hands-on, and you may be required to assist in supervising our kitchen operations as part of your responsibilities. 

You must be adaptable to a fast-paced work environment, able to handle pressure, and committed to improving both our wholesale/retail and restaurant operations. The job will also require working on weekends and public holidays. A strong sense of responsibility, independence, and teamwork is essential. 

Part of the job involves addressing customer concerns, which calls for patience, professionalism, and effective communication. Candidates are expected to uphold company standards and deliver steady, dependable results.

Job Description & Requirements

· Ability to work under pressure

· Manage, oversee daily operations and ensure compliance with operations standards and procedures

· Plan and develop business strategy

· Manage food cost & manpower cost

· Conduct pre-operational and regular checks of the kitchen

· Check and mange inventory and order stock when necessary

· Drive operational efficiencies of the restaurant by providing operational leadership 

· Ability to recruit and hire a team who can carry out the operations work properly

· Approval of payroll for outlet before sending to HR department for salary processing

· Ensure food served is consistent and of high quality

· Maintain a cleanliness and sanitary environment especially at the kitchen area

· 6 days work per week

· Orders and pager monitoring

· Knowledge in setting-up or managing a foodcourt is a plus but not mandatory

· Manage multiple outlets, lead teams to ensure that all outlets are being operated efficiently and effectively

· Aid the management team in setting up of new outlets including identification of location, conceptualization, business feasibility studies, procurement, hiring as well as setting up of operational procedure

· With sound financial management skill to ensure stores are profitable and stay within budget with high service standards

SKILLS REQUIRED:

· Proven food and beverage management experience

· Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

· Ability to spot and resolve problems efficiently

· Mastery in delegating multiple tasks

· Communication and leadership skills

· Strong in Digital Marketing

· Up to date with food and beverages trends and best practices

· Menu Creation – plan menu and develop new dishes to ensure the variation & quality of food

· Ability to manage personnel and meet financial targets

· Guest-oriented and service-minded

Please send your resume to: gbsportsfiles@gmail.com stating the position you are applying for.

Responsibilities

1. Develop and execute sales strategies to expand the company's ship management business.
2. Identify and pursue new business opportunities with ship owners, ship managers and maritime stakeholders lobally.
3. Build and maintain strong relationships with existing and prospective clients to secure long-term ship management contracts.
4. Prepare and present commercial proposals, service agreements, and management fee structures tailored to client requirements.
5. Lead contract negotiations and manage the entire sales cycle from prospecting to contract award and onboarding.
6. Collaborate closely with technical, marine, crewing, HSSEQ, and finance teams to ensure service offerings meet client expectations.
7. Monitor market trends, competitor activities, fleet movements, vessel acquisitions, and industry developments to identify growth opportunities.
8. Represent the company at maritime exhibitions, conferences, networking events, and industry associations to enhance brand visibility and generate leads.
9. Maintain accurate sales forecasts, CRM records, pipeline reports, and business development activities to achieve revenue targets.
10. Achieve annual sales, profitability, and fleet growth targets while contributing to the company's overall strategic objectives.

Requirements

1. Bachelor's Degree in Maritime Studies, Marine Engineering, Nautical Studies, Business Administration, or a related discipline.
2. Minimum 5–7 years of commercial, business development, chartering, technical, marine or ship management experience within the maritime industry.
3. Strong network and relationships with ship owners, operators, ship managers, and maritime decision-makers in Asia and internationally.
4. Proven track record in securing ship management contracts, maritime services agreements, or related commercial business with measurable revenue achievements.
5. Excellent communication, negotiation, presentation, and stakeholder management skills with the ability to work independently and travel internationally when required.

Clarence Khoh
R1552376

Responsibilities

· Lead project team and facilitate their ability to complete the project on time

· Manage and oversee the day-to-day management of projects and on-site works

· Responsible for ensuring smooth implementation and monitoring of work progress.

· Supervise workers and sub-contractors to ensure works are carried out as per schedule and in good quality

· In charge of the planning, assessment and implementation of the whole project safety system and ISO system

· Communicate and coordinate with clients and consultants, clarify requirement, plan, monitor and control the project, including carrying out implementation of the project.

· Preparation of site progress report and necessary documentation and attend daily site meetings

· Identify and resolve site issues effectively and efficiently.

Requirements

· Degree or Diploma in Electrical Engineering or its equivalent

· Min 5 years relevant experience with at least 3 years project management experience at local projects

· Strong technical abilities and interpersonal skills

· Highly motivated and possess strong leadership qualities and the ability to work independently in a challenging environment.

· Able to communicate effectively at all levels.

At White Restaurant, we're more than just serving great food, we're creating memorable experiences that bring people together every day. As we continue to grow across Singapore, we're looking for passionate leaders who can inspire teams, drive excellence, takes real ownership of outcomes and shape the future of our brand.

If you have been running a restaurant well for a few years and you are ready for more, we want to hear from you.

ABOUT THE ROLE

Reporting to the Senior Operations Manager, you will manage 4 to 5 White Restaurant outlets across Singapore on a field-based basis with direct reports of 4 to 5 Restaurant Managers. You are the person your Restaurant Managers call when they need someone in their corner, and also the person who holds them accountable when the standard slips. Both things are true at the same time.

KEY RESPONSIBILITIES:

• Visit each outlet in your cluster at least twice a week and know your outlets better than anyone

• Run weekly one-on-ones with each Restaurant Manager focused on real coaching conversations on their team, their standards, and their growth

• Own food safety and SFA compliance across your cluster, with zero demerit points as the floor

• Work with each Restaurant Manager to turn monthly targets into shift-level plans and close gaps when numbers slip

• Be the first call when something goes wrong in your cluster

• Ensure food quality consistency and service excellence from FOH team members

• Hold reviews and training sessions for outlets with service lapses and monitor online feedback

• Identify your next Restaurant Manager from within and put them on a development track
  

WHO WE ARE LOOKING FOR:

• At least 5 years in F&B, including 2 or more years as a Restaurant Manager with full P&L ownership.

• Have run a clean operation with consistent audit scores, no repeat food safety issues, and service standards that hold even when you are not watching.

• Have actually developed someone—not managed around a weak performer, but coached them to a better place.

• Food Safety Level 2 certified WSQ Advanced Certificate in F&B Management is a plus.

• Bilingual in English and Chinese. Our teams are diverse and communication matters.

• Singapore F&B experience is required
  

WHY THIS ROLE

White Restaurant is at a genuine inflection point. We are adding outlets, developing a second brand, and building the operating model that will carry us through the next phase of growth. The Cluster Manager is the primary pipeline into Operations Manager at White Restaurant Group. That path is structured, supported, and real. Your SOM and COO will work with you directly on P&L analysis, business thinking, and the skills you need to lead at the next level.

HOW TO APPLY

Send us your CV and a short note, two or three sentences, on what has shaped your career so far and what you are looking for next. We are not looking for a formal cover letter. We just want to hear from you in your own words.

Shortlisted candidates will be contacted within 5 working days.

Job Summary

Lead front-of-house operations to deliver exceptional guest experiences, manage staff, and ensure smooth restaurant service while upholding brand values and driving business growth.

Responsibilities

• Oversee daily restaurant operations to ensure seamless service and high customer satisfaction
• Greet and engage guests to deliver personalized and welcoming experiences
• Manage, train, and schedule front-of-house staff to optimize team performance
• Collaborate with kitchen and bar teams to maintain quality control and ensure timely service delivery
• Resolve guest complaints and feedback professionally and proactively to enhance satisfaction
• Monitor inventory levels, order supplies, and manage vendor relationships to maintain stock and cost control
• Enforce health, safety, and hygiene standards to comply with regulations and ensure a safe environment
• Drive sales and support marketing initiatives to attract and retain clientele
• Prepare and analyze financial and operational reports to inform management decisions
• Uphold and promote the restaurant’s brand image and core values consistently

Required competencies and certifications

• Proven experience as a Restaurant Manager or in a similar hospitality leadership role
• Fluency in English (spoken and written) to communicate effectively with guests and team members
• Strong interpersonal and communication skills to lead teams and interact with customers
• Ability to lead and motivate staff in a fast-paced environment to achieve operational goals
• Excellent organizational and problem-solving skills to manage multiple tasks efficiently
• Customer-focused mindset with attention to detail to enhance guest experiences
• Flexibility to work evenings, weekends, and holidays as required for operational needs

Preferred competencies and qualifications

• Familiarity with restaurant management software to support operational efficiency

The Accounts Manager oversees the finance and accounting functions, ensuring compliance with statutory requirements and supporting the company’s property and real estate operations. This role involves managing a team, preparing financial reports, and providing strategic insights to management.

Key Responsibilities

1        Lead and supervise the accounting team, ensuring accuracy and timeliness of financial reporting.

2        Handle/oversee full set of accounts, including AP, AR, GL, and bank reconciliations.

3        Prepare monthly, quarterly, and annual financial statements.

4        Ensure compliance with accounting standards, tax regulations, and audit requirements.

5        Manage cash flow, budgeting, and forecasting for property projects and company operations.

6        Liaise with auditors, tax agents, and regulatory authorities.

7        Provide financial analysis to support management decisions on property investments, leasing, and sales.

8        Implement internal controls and improve accounting processes.

Requirements

1        Degree in Accounting, Finance, or related field; professional certification (CPA/ACCA) preferred.

2        Minimum 8 years of accounting experience, with at least 5 years in a managerial role.

3        Strong knowledge of Singapore accounting standards, GST, and corporate tax.

4        Experience in property or real estate industry is an advantage.

5        Proficient in accounting software and MS Office (Excel, Word, PowerPoint).

6        Strong leadership, analytical, and communication skills.

We are looking for an experienced and passionate Bar Manager to oversee the daily operations of our bar. The successful candidate will lead the bar team, ensure exceptional customer service, maintain high operational standards, and drive sales while ensuring compliance with food safety and liquor regulations.

Key Responsibilities:

• Oversee daily bar operations to ensure efficient and smooth service
• Lead, train, supervise, and schedule bartenders and bar staff
• Maintain high standards of beverage quality, presentation, and customer service
• Manage inventory, stock ordering, cost control, and minimize wastage
• Monitor sales performance and implement promotions to increase revenue
• Handle customer feedback and resolve complaints professionally
• Ensure compliance with food safety, hygiene, workplace safety, and liquor licensing regulations

Requirements:

• Minimum 3 years of relevant experience in bar operations, with supervisory or management experience preferred
• Strong leadership, communication, and customer service skills
• Good knowledge of cocktails, beverages, inventory management, and cost control
• Ability to work in a fast-paced environment and manage multiple priorities
• Passion for hospitality and delivering exceptional guest experiences

We’re looking for a flexible andversatile marketer who will be responsible for the growth of our inbound saleschannels.

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Qualifications

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement

Lead and deliver digital initiatives by managing project implementation, rollout, and adoption strategies. The role involves coordinating stakeholders, managing project timelines, risks, and budgets, and ensuring successful delivery of digital systems aligned with the agency’s digital agenda.

Key Responsibilities

• Manage end-to-end delivery of digital projects including planning, implementation, rollout, and adoption.
• Develop business cases, project roadmaps, budgets, and KPIs for digital systems.
• Coordinate stakeholders across technical and business teams to manage scope, timelines, risks, and delivery expectations.
• Oversee procurement and audit of IT systems and ensure projects are delivered within agreed cost, timeline, and quality parameters.
• Identify project risks, manage dependencies, and resolve cross-project issues.
• Assess change requests, propose improvements, and work with support teams during Operations & Maintenance phases.
• Apply Agile methodologies to support efficient project execution.

Requirements

• Minimum 5 years of project management experience, including managing at least two full project life cycles, with one using Agile methodology.
• Strong stakeholder and vendor management skills.
• Excellent communication and presentation skills across executive and operational levels.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Degree in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering, or related field.

Restaurant Outlet Manager / Assistant Manager (East)

Up to $3,500

+ AWS

+ VB

Working location: Changi Airport

Working hours: 5 days work week, 44 hours per week

Job Scope

• Oversee daily outlet operations, ensuring quality, service, and compliance

• Lead, train, and schedule staff; manage performance and labour costs

• Handle customer feedback and maintain high satisfaction levels

• Monitor sales, control costs, and manage inventory

• Support marketing activities and ensure brand standards are upheld

• Perform other ad hoc duties as assigned

Requirements

• F&B operations experience, with outlet management exposure.

• Strong understanding of full-service or casual dining restaurant operations.

• Proven track record in managing P&L at outlet level.

• Experience in Singapore F&B regulatory environment preferred.

WhatsApp 8858 2776 to apply.

All applicants welcome!

Samuel Lam

EA Personnel: R22108261

Business Edge Personnel Services Pte Ltd (96C4864)

Email: sa@businessedge.com.sg

Website: https://www.businessedge.asia/

SSG is a dynamic and forward-thinking organization dedicated to empowering individuals and shaping the future of Singapore's workforce. As a statutory board under the Ministry of Education, SSG leads the charge in driving the SkillsFuture movement, a national initiative that promotes lifelong learning and skills development. With a strong focus on innovation and collaboration, SSG works closely with employers, training providers, and individuals to create a vibrant ecosystem of learning and growth. By offering a wide range of initiatives, programs, and funding schemes, SSG enables individuals to unlock their full potential, acquire new competencies, and stay ahead in a rapidly changing job market.

Join the SPD team in SSG. We drive strategic coherence across the organisation, while sparking new forms of thinking and conceptualise new national and agency level policies to advance SSG’s mission in supporting the SkillsFuture movement. We also advance research aligned to the SSG strategic priorities to facilitate evidence-based policymaking, programme development and improvements to practice.

The Manager/Senior Manager in the Corporate Planning Office within SkillsFuture Singapore’s Strategic Planning Division is an individual contributor role focused on strategizing and planning corporate strategies that align with the whole-of-agency direction. This position involves conceptualizing, tracking, and reporting corporate KPIs to ensure long-term targets remain on track, driving collaboration with Workforce Singapore (WSG), and overseeing the SSG Board portfolio. The incumbent will also perform secretariat duties for key meeting platforms, requiring a detail-oriented and proactive individual capable of engaging stakeholders and synthesizing complex information.

The Senior Manager level will be expected to handle work of greater complexity and manage additional projects.

Strategic Planning & Direction

· Strategize and plan short-to-medium term corporate strategies, aligning whole-of-agency direction to map out year-on-year priorities

· Drive collaboration with sister agency Workforce Singapore (WSG) to strengthen the Jobs-Skills nexus with joint strategies, workstreams, and indicators

Performance Management & Reporting

· Conceptualize, track, and report corporate KPIs to ensure SSG’s longer-term targets remain on track

· Plan and oversee the SSG Board portfolio, including the selection, appointment, and renewal of members to advise on and support strategic direction and corporate priorities

Stakeholder Engagement & Collaboration

· Engage with various stakeholders and drive fruitful collaborations

· Perform secretariat duties for key meeting platforms

Information Synthesis & Communication

· Synthesize a broad range of information with an eye for detail, structuring and substantiating findings using both written and visual formats

· Communicate clearly in both written and verbal form

What we are looking for

• Possess the required competencies to execute the job duties proficiently
• Manager: Up to 6 years of relevant work experience in corporate planning. Those with no relevant experience but have been involved in relevant projects or short stints in similar areas / functions can apply
• Senior Manager: At least 6 years of relevant work experience in corporate planning
• Strong ability to synthesise and communicate complex information effectively
• Excellent communication skills, both written and verbal
• Ability to multi-task and balance competing priorities, at times under tight deadlines and with ambiguity
• Proven experience in engaging stakeholders and driving fruitful collaborations
• Resourcefulness and a strong drive to achieve results
• Ability to anticipate needs and make informed judgement calls within the scope of responsibilities
• Prior experience in organization development (OD) and data analytics is advantageous

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

COMPANY DESCRIPTION

Who we are

Constellar is Asia's preferred partner for convening businesses, curating ideas and creating opportunities for sustainable business growth and global impact. Based in Singapore, we curate and develop influential trade events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth. We also manage the Singapore EXPO, Singapore's largest purpose-built venue for Meetings, Incentives, Conventions and Exhibitions (MICE).

Our vision is to be a global leader made in Asia, activating impactful networks to enable cross-industry collaboration and innovation through our holistic portfolio of intellectual property (IP) in the MICE industry.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships. We are privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

We are seeking a commercially driven and relationship-focused Assistant Manager/Manager, Advertising Sales & Partnerships to join our Commercial Partnerships team. In this role, you will drive advertising, sponsorship, and venue partnership opportunities that strengthen Singapore EXPO's position as a preferred venue partner for event organisers, brands, and agencies. You will be responsible for growing revenue across venue-wide advertising and sponsorship assets, developing strategic partnerships, and delivering innovative brand activation opportunities that enhance audience engagement and commercial value. Working closely with event organisers, agencies, media owners, and internal stakeholders, you will play a key role in shaping integrated commercial solutions across Singapore EXPO's physical and digital platforms.

• Conceptualise, plan, and execute advertising & promotional (A&P), sponsorships, and venue activation initiatives that enhance Singapore EXPO's commercial revenue opportunities and brand positioning.
• Drive the growth of Singapore EXPO's A&P business across existing client portfolios, while proactively identifying and developing new accounts and untapped market opportunities.
• Manage and grow the A&P sales pipeline, including achieving sales targets, revenue budgets, and sponsorship objectives across venue-wide advertising assets and activation spaces.
• Develop innovative and integrated advertising, sponsorship and brand activation solutions leveraging Singapore EXPO's physical venue assets, Out-of-Home (OOH) media inventory, digital platforms and experiential engagement opportunities.
• Partner closely with event organisers, advertising agencies, media owners and corporate clients to curate customised campaigns and sponsorship packages that maximise brand visibility, audience engagement and campaign impact.
• Handle enquiries, negotiations and account management relating to the utilisation of A&P activation spaces within the venue.
• Build and maintain strong client relationships through professional account servicing, with a commitment to delivering business outcomes with integrity, responsiveness, and a high standard of execution.
• Coordinate and liaise with internal stakeholders, contractors, advertising agencies, design houses, printers, authorities, and relevant vendors to ensure smooth execution of A&P activities.
• Monitor market trends, emerging media solutions and audience engagement strategies to continuously strengthen Singapore EXPO's advertising and sponsorship offerings.
• Support cross-functional projects and undertake additional responsibilities as assigned, in line with business and operational needs.

• At least 5 to 7 years of relevant experience in advertising & promotional sales, sponsorship sales, media sales or related commercial roles.
• Proven track record in business development, account management and client relationship management.
• Experience in Out-of-Home (OOH), integrated marketing, digital advertising, or experiential marketing solutions will be advantageous.
• Candidates with exposure to online advertising sales across websites, portals, apps, or omnichannel media platforms will have an added advantage.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Strong project management capabilities with the ability to manage multiple timelines and stakeholders effectively.
• Resourceful, driven and commercially minded, with the ability to work both independently and collaboratively in a fast-paced environment.
• Ability to thrive under pressure and adapt quickly to evolving business priorities.

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

We are looking for a highly analytical, detail-oriented Associate Manager or Manager of Payment and Card Operations, to oversee our day-to-day transaction processing, client ledger management, and card program operations.

In this role, you will be the core custodian of how money moves through our ecosystem—balancing available liquidity, payment rail operating hours, settlement speeds, and costs to ensure seamless user experiences.

Depending on your experience level, you will either step directly into or grow into a people-management role - leading a lean on site and cross border operations team, tasked with handling transaction volumes, maintaining strict SLAs, triaging failed payments, and executing complex multi-layer reconciliations.

Additionally, you will partner closely with Product and Engineering to co-design automated payment routing flows and scalable ledger mechanisms.

Key Responsibilities

1. Payment Operations & Liquidity Management

Daily Execution: Oversee day-to-day deposit and payout processing, ensuring all transactions align with available liquidity, specific payment rail operating hours, settlement speeds, and cost-efficiency.

Client Ledger Management: Own the accuracy and integrity of client ledgers for all deposit and payout actions.

Payment Triage & Exceptions: Act as the primary escalation point for failed payments; proactively collaborate with banking partners and Payment Service Providers (PSPs) to trace, refund, or re-process stuck funds.

Team Leadership & SLAs: Manage and coach the payment operations team, shift schedules, and tracking performance against transaction volumes, processing speed, and strict operational SLAs.

Automation & Innovation: Partner with Product and Engineering teams to co-design and implement automated payment routing flows and system mechanisms.

2. Card Operations & Reconciliation

Ledger Oversight: Manage end-to-end ledger movements covering card top-ups, user expenditures, and specialized card promotion ledgers.

Multi-Layer Reconciliation: Establish and oversee robust daily reconciliation processes: internal ledger matching, as well as internal ledgers vs. card provider ledgers to identify and resolve discrepancies immediately.

Dispute & Chargeback Management: Direct the card dispute workflow, including chargeback filing, tracking, and dispute validation.

Flow Design & Optimization: Collaboratively design optimized card payment flows while managing the team on daily card reconciliation, chargeback processing, and refund execution.

Required Qualifications & Skills

Experience: 3–5+ years of hands-on experience in payment operations, card operations, or financial clearing, with previous experience leading/mentoring junior team members or managing a team.

Ledger & Recon Expertise: Proven experience managing complex financial ledgers (including promotional/incentive ledgers) and running multi-party ledger reconciliations.

Payment Rail Literacy: Deep understanding of various payment rails, including their specific operating windows, clearing times, settlement speeds, and cost structures.

Vendor & Bank Relations: Strong track record of working with PSPs, clearing networks, and banking partners to trace funds and triage system exceptions.

Analytical Capabilities: High proficiency in data analysis (SQL knowledge is heavily preferred) to monitor SLAs, trace transaction anomalies, and optimize routing.

Problem-Solving: Exceptional technical troubleshooting skills with the ability to translate operational friction into automated product/engineering requirements.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

• Minimum 8-12 years of relevant corporate secretarial managerial experience
• Must be CSIS / ICSA qualified.
• Experience working with a diverse portfolio of private and listed companies across various industries.
• Adept at handling multiple projects independently with excellent planning skills
• Adopt a positive leadership approach towards empowering and coaching team members.
• Strong communicator with stellar people management skills.
• Keen passion for change and continuous improvement.

Please visit our website at www.drewnapier.com for other available vacancies.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).