Job Scope
Administrative duties
· Attend to walk-in, online enquiries, and phone calls in a professional and service-oriented manner.
· Promote the Company's products and services to existing and prospective customers using approved sales materials and practices.
· Develop and maintain positive working relationships with customers, colleagues, and stakeholders.
· Coordinate sales efforts with team members and other departments.
· Achieve sales targets and manage customer retention initiatives.
· Assist Support Staff with administrative duties when required.
· Assist newly enrolled students with enrolment processes, including providing information, distributing welcome materials, and processing payments.
· Provide administrative support to teachers.
Operations Leadership
· Oversee the day-to-day operations of all local and overseas centres.
· Supervise and lead local and overseas operational teams to achieve enrolment, staffing, and service quality targets.
· Develop and implement operational policies, Standard Operating Procedures (SOPs), and best practices to ensure efficiency and consistency.
· Monitor key operational metrics and conduct regular reviews with Support Staff and teachers to drive continuous improvement.
· Adhere to the dress code, work ethics, and regulations established by Management and relevant government agencies.
· Manage and maintain the operations and overall well-being of all centres.
· Prepare and manage branch schedules and classroom plans to maximise enrolment and operational efficiency.
· Manage and submit sales reports and other ad hoc reports through the school management system.
· Manage and review part-time staff reports.
· Monitor inventory levels and oversee the procurement of learning materials, assessment books, worksheets, and other operational supplies.
· Provide Management with reports on customer needs, concerns, interests, competitor activities, and opportunities for new products and services.
· Monitor staff performance, including conducting performance reviews and evaluations.
· Manage customer and staff feedback, including complaints and compliments, and keepManagement informed of significant matters.
Marketing and Business Development
· Create, design, and schedule content for social media platforms, including capturing photos and videos of lessons and student activities.
· Develop and execute monthly marketing calendars and campaigns to drive enrolment.
· Explore, develop, and secure partnerships with shopping malls, corporate organisations, and community partners for roadshows, events, and collaborations.
· Assist in brand-building initiatives and ensure consistency across all marketing materials and communications.
· Coordinate with freelancers, vendors, and marketing agencies on social media advertising and promotional campaigns.
Finance
· Process supplier invoices, payroll matters, andCPF-related submissions, ensuring timely payment and proper documentation.
· Support Management in budget planning, forecasting, and cost-control initiatives.
· Liaise with existing vendors and service providers on bookkeeping matters and documentation requirements..
Curriculum Management
· Oversee the printing, preparation, and distribution of curriculum materials, including assessment books, worksheets, flashcards, and teaching resources.
· Procure lesson materials from approved platforms and vendors.
· Collaborate with teachers on curriculum enhancements and gather feedback for Management review.
Human Resource Management
· Prepare and publish job advertisements across relevant recruitment platforms.
· Screen and shortlist suitable candidates based on qualifications, experience, and organisational fit.
· Conduct interviews and assess candidates' suitability for employment.
· Recommend suitable candidates to Management for final approval.
· Conduct teacher observations to ensure high standards of lesson delivery and classroom management.
· Provide training, coaching, and guidance to Customer Service Officers (CSOs) and teachers.
· Oversee the onboarding process for new employees and ensure all required training is completed.
· Manage performance reviews, KPIs, appraisals, and development plans for centre staff.
Job Requirements
- Energetic, creative, and nurturing personality
- Needs to commit on weekends
- Strong interpersonal and communication skills
