Job Description

We are seeking a responsible and proactive Operations Executive to support our daily cleaning operations. The successful candidate will coordinate manpower deployment, liaise with clients, and ensure service quality standards are maintained.

Key Responsibilities

• Coordinate daily deployment of cleaners and supervisors.
• Monitor attendance, scheduling, and manpower planning.
• Conduct site inspections and ensure service quality.
• Liaise with clients regarding operational matters and feedback.
• Prepare operational reports and documentation.
• Handle staff onboarding, training arrangements, and uniforms/equipment distribution.
• Respond to operational issues and provide timely solutions.
• Ensure compliance with workplace safety and company procedures.

Requirements

• Minimum GCE 'O' Level, NITEC, Diploma, or equivalent.
• Preferably with experience in cleaning, facilities management, or operations coordination.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently and under pressure.

Responsibilities:

• Coordinate and monitor daily operational activities for aviation and logistics services.
• Liaise with airlines, airport authorities, ground handlers, transport providers, and vendors to ensure smooth cargo and operational movements.
• Support flight operations, cargo handling, documentation, and shipment coordination activities.
• Ensure timely execution of operational requirements and adherence to customer service standards.
• Prepare, verify, and maintain operational and shipping documentation accurately.
• Ensure compliance with aviation regulations, safety standards, customs requirements, and company SOPs.
• Monitor and ensure proper filing and record keeping of operational documents.
• Assist in handling operational audits and regulatory inspections when required.
• Communicate with customers and stakeholders regarding shipment status, operational updates, and issue resolution.
• Coordinate with service providers and vendors to ensure operational efficiency and timely service delivery.
• Support escalation handling and resolve operational issues promptly.
• Monitor operational KPIs and prepare operational reports as required.
• Support process improvement initiatives to enhance operational efficiency and service quality.
• Assist management with operational planning, scheduling, and resource coordination.
• Participate in operational meetings and provide operational updates when required.

Requirements:

• Minimum Diploma in Logistics Management / Supply Chain / Business or related discipline.
• Meticulous and possess positive attitude
• Team player with strong interpersonal skills.
• Good verbal and written communication skills
• Flexible and adaptable
• Proficient in computer skills - MS Word, Excel

Working Location: Changi Cargo Complex

ROLES & RESPONSIBILITIES:

Due to continuedbusiness expansion, the firm is seeking to appoint a suitably qualifiedprofessional to join the operations team in a newly created position. Thisindividual contributor role reports directly to the COO/Senior OperationsManager and will work in close collaboration with other members of theoperations function.

JOB DESCRIPTION:

-       Ensure that trades are bookedand processed in the OMS/PMS system in line with expectation

-       Daily reconciliation ofposition and cash

-       Liaising with primebrokers/fund admin on cash and position breaks

-       Executing monthly swap resetsand monitoring against broker data

-       Tracking/Monitoring ofcorporate actions/elections

-       Margin and cash management withvarious counterparties

-       Participate and supportautomation projects, process and workflow enhancement

-       Work closely with internalstakeholders as well as external stakeholders (i.e Prime Brokers and FundAdmin)

-       Any other duties as assigned

REQUIREMENTS:

-       Degree with minimum 2-5 yearsof experience in the back & middle office operations of hedge fund/longonly
funds/fund admin/ middle office service providers

-       Analytical mindset and able toprioritise with good time management

-       Experience/exposure to projectmanagement / process enhancement

-       Strong communication &interpersonal skills

-       Prefer systems Knowledge inPMS, Bloomberg and matching systems i.e Traiana/CTM (optional)

-       A team player who is also a self-starter

Employment Type: Full-Time

Job Description

TGW Construction is seeking a strategic and results-driven Operations Director to oversee all operational activities, drive business growth, and ensure operational excellence across multiple projects and departments.

Key Responsibilities

• Develop and implement operational strategies.
• Lead project delivery, facilities management, and business operations.
• Drive profitability, productivity, and client satisfaction.
• Manage budgets, resource allocation, and business performance.
• Establish operational policies and procedures.
• Mentor and develop management teams.

Requirements

• Degree in Engineering, Construction Management, Business Administration, or related discipline.
• Minimum 10 years of leadership experience in construction or facilities management.
• Proven track record in operational management and business growth.
• Strong financial and strategic planning capabilities.
• Excellent leadership and stakeholder management skills.

Benefits

• Attractive executive compensation package
• Performance-based incentives
• Leadership development opportunities

4. Operations Manager

Location: Singapore

Employment Type: Full-Time

Job Description

We are looking for an experienced Operations Manager to oversee daily operations, manage project resources, and ensure efficient service delivery across all projects.

Key Responsibilities

• Manage day-to-day operations and project execution.
• Coordinate manpower, subcontractors, and resources.
• Monitor operational performance and KPIs.
• Ensure compliance with safety, quality, and company standards.
• Support business development and client relationship management.
• Implement process improvements to enhance efficiency.

Requirements

• Degree or Diploma in Engineering, Construction, or related field.
• Minimum 5 years of operational management experience.
• Strong leadership and problem-solving skills.
• Excellent communication and organizational abilities.
• Knowledge of construction and facilities management operations.

Benefits

• Competitive salary package
• Annual performance bonuses
• Career progression opportunities

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Job Scope:

• Coordinate daily operational activities and workflow planning.
• Liaise with purchasers, customers and internal departments to ensure smooth operations.
• Assist with inventory management, stock control and replenishment.
• Support order processing, fulfilment and logistics coordination.
• Prepare operational reports and maintain records.
• Assist in process improvement initiatives and operational projects.
• Handle administrative duties related to operations.

Qualifications/ Experience Required:

• Diploma or equivalent qualification.
• Relevant experience in operations, administration, logistics or inventory management preferred.
• Proficient in Microsoft Office applications.
• Good communication and coordination skills.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.

About the Role

We are looking for a proactive and detail-oriented Operations / Logistics Intern to support daily operational activities and cross-functional coordination. This role provides hands-on exposure to order processing, logistics coordination, stock monitoring, system updates, and process improvement projects within a multinational corporate environment.

Key Responsibilities

Order & System Support

• Access customer portals and upload customer orders into the Bosch system.
• Upload and update customer forecasts in the Bosch system.
• Ensure accuracy and timeliness of order and forecast data.

Operations & Logistics Coordination

• Communicate and coordinate with internal Bosch production plants regarding orders and delivery schedules.
• Follow up with logistics teams on incoming and outgoing shipments.
• Support coordination of sample deliveries and new project-related shipments.

Inventory & Stock Monitoring

• Support stock level monitoring and tracking against customer demand.
• Assist in identifying potential stock gaps or excess inventory.
• Support reporting related to inventory status and movement.

Project & Process Improvement Support

• Support improvement projects and activities, such as enhancing stock level monitoring and reporting.
• Coordinate and follow up on phase-out projects to ensure smooth transition and clearance.
• Support phase-in activities, including new product introductions and sample deliveries.
• Assist in Accounts Receivable (AR) process improvement projects.

Administrative & Coordination Support

• Support internal company events and coordination activities.
• Assist with general administrative tasks and documentation as required.

Projects Exposure

• Stock level monitoring improvement vs customer demand.
• Phase-out and phase-in project coordination.
• Sample delivery and new project support.
• Logistics and shipment coordination.
• Accounts Receivable (AR) process improvement.
• Internal event coordination.

Company Overview

KKKL Travel & Tours, established in 2013, specializes in local transport and travel packages to Malaysia and Southeast Asia, offering seamless travel experiences across the region.

Job Summary

You will oversee daily bus deployments and driver management, ensuring schedules are met, vehicles are maintained, and operational challenges are resolved promptly to maintain high service standards.

Responsibilities

• Arrange daily bus deployments and assign trip orders to drivers to ensure timely service delivery
• Serve as the primary liaison for drivers by managing feedback, addressing grievances, and enforcing compliance with company policies
• Respond decisively to real-time incidents such as bus breakdowns, accidents, or route changes by coordinating replacement vehicles or repairs
• Monitor vehicle maintenance schedules and collaborate with workshops to maintain fleet safety and operational readiness
• Manage cash card and top-up disbursements for drivers while maintaining accurate records of operational expenses
• Update the Fleet Management System (FMS) with real-time data on vehicle status, fuel consumption, and trip completion to support operational transparency

Preferred competencies and qualifications

• Possession of a valid Class 4 Driving License and willingness to operate a bus during emergencies or to cover duty gaps
• Proficiency in English to facilitate clear communication with drivers and operational teams
• Prior experience with Singapore-Malaysia cross-border regulations and checkpoints to support compliance and operational efficiency

Our Pitch 

Law is shedding its old skin. At TSMP, we don’t do"trends", and we certainly don’t do "passing phases". We see AI for what it is: the new architecture of our craft.

We are seeking an AI specialist who doesn’t just navigate the frontier, but defines it. If you can reshape innovation into a distinct competitive advantage, you belong here.

If you think this is a backend role, think again. This is the bridge between our legacy of excellence and a future built on pure imagination. Help us rewire the firm.

The Opportunity 

We’re looking for someone to:

·       Support TSMP’s efforts to ensure the consistent, measurable, and effective use of approved AI tools across the firm and its practice groups

·       Act as the primary liaison between legal teams and technology providers; gather and clarify requirements, and oversee the testing of proposed solutions to minimise disruption to workflows

·       Manage the firm’s AI vendors, including the scheduling and organisation of expert-led training sessions

·       Drive the knowledge management needs for the firm’s AI stack, from maintaining technical documentation and user guides to resolving day-to-day practitioner queries

The Firm

TSMP Law Corporation is a boutique commercial law firm specialising in complex corporate transactions and high-impact dispute resolution.

We’re a firm for thinkers, fighters, and problem-solvers. We invest in the long-term success of our co-workers through:

·       Hands-on mentorship

·       Serious responsibility from day one

·       Training that pushes your limits—and your potential

If you’re looking for a place to build your legal career, not just your CV, let’s talk.

Apply Now

If you have relevant experience within a law firm or a technology-driven in-house role, a sophisticated grasp of legal tech, and a proven track record in driving innovation—we want to hear from you. Send your detailed CV to:

TSMP Law Corporation HR Department 6 Battery Road, Level 5,Singapore 049909

Email: hr@tsmplaw.com

Website: www.tsmplaw.com

The opportunity

Komainu is expanding its operations function in Singapore as part of its growth across Asia Pacific - a market where institutional demand for regulated digital asset custody is accelerating rapidly. The Administration Operations team sits at the heart of how Komainu serves its clients, responsible for the onboarding, ongoing maintenance and servicing of custody accounts. This role offers the opportunity to build deep expertise in digital asset operations at a firm that is defining what institutional-grade custody looks like, working closely with clients, compliance and technology teams in a fast-moving and consequential environment.

Your key responsibilities

·      Oversee the end-to-end client account opening process, ensuring accuracy of setup and a consistently high standard of client experience

·      Collaborate with the Sales team to prioritise onboarding pipelines and provide clients with regular transparent progress updates

·      Manage and monitor ongoing client requests including the effective handling and resolution of exceptions on a daily basis

·      Investigate issues raised by clients or internal stakeholders, escalating to management or Compliance for guidance where necessary

·      Escalate operational issues and control breaches to Operations Management, Compliance and IT teams in a timely manner

·      Maintain a strong working knowledge of Komainu's products and processes to ensure effective support across all operational activities

·      Identify control gaps, inefficiencies and areas for improvement across operational processes and recommend appropriate remediation actions

·      Support the identification, testing and implementation of updates to business processes and systems in response to industry changes or evolving client needs

Skills and attributes for success

·      Strong analytical capability - able to assess risk, identify process gaps and translate findings into clear actionable recommendations

·      High attention to detail and a disciplined approach to accuracy, particularly in client account setup and transaction processing

·      Clear and concise communicator, both in writing and verbally - able to engage confidently with clients and internal stakeholders

·      Organised and proactive - manages multiple priorities effectively and escalates issues promptly without being prompted

·      Collaborative andclient-focused - works well across teams and takes genuine ownership of the client experience

·      Genuine curiosity about digital assets and fintech - motivated by working at the frontier of institutional finance

To qualify for the role, you must have

·      Degree in a relevant discipline such as sciences, engineering, business, economics or similar - ability to demonstrate analytical and process thinking is important

·      Experience in financial services operations in one or more of the following areas: banking, trust or fund services, transaction processing, custody support, clearing and settlements, or business analysis

·      Advanced Microsoft Office skills, particularly Excel

·      An interest in digital assets and fintech is essential - prior exposure to digital asset operations or custody is a strong advantage

·      Experience working in a regulated environment with an understanding of compliance and control frameworks is preferred

What we look for

We are looking for an early-career operations professional who combines strong analytical foundations with a genuine interest in digital assets and the drive to build expertise in a rapidly evolving field. You will be someone who takes ownership of the client experience, brings rigour and attention to detail to everything they do and is motivated by the opportunity to contribute to building best-in-class custody operations in one of the most dynamic markets in the world.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all server related needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Oversee infrastructure/system operations in Nanyang Business School (NBS)   

• Ensure that all programs and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contribute to the design and implementation of infrastructure replacement plans.

• Assist the IT operations (Server) of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.

• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
  

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations (Server) supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.

• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  

Oversee Server management, storage area and Vendor management

• File server folder management.

• Server patches and security compliance.

• Manage and maintain CITS audit/policy requirements.

• Work with vendors on security issue related to applications, and update applications if needed.
  

Requirements:

• Degree in Information Technology, Computer Science or a related discipline.

• At least 3 years of hands-on experience in server and system operations.

• Strong technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and virtualization platforms (VMware, Hyper-V).

• Good working knowledge of server and system security, backup and recovery, and hardware maintenance will be an added advantage.

• Experience with shared storage and enterprise networking technologies.

• Exposure to cloud platforms like AWS or Azure.

• Proficiency in providing end-user support for Windows and Mac OS based computers.

• Experience in administering Windows-based servers.

• Ability to troubleshoot PC hardware issues.

• Familiarity with network and cybersecurity concepts.

• Strong team player with the ability to demonstrate leadership when required.

• Good oral and written communication skills.
  

We regret to inform that only shortlisted candidates will be notified.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

The 1872 Clipper Tea Co is seeking an experienced Operations Manager/Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading ahigh-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of managers, including Operations Executive, Head Baristas and Outlet Managers.
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.