Total 395 it manager job vacancies in D02 Anson, Tanjong Pagar

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

Job scopes

• Understand Client’s business processes and work with users to design and develop an end-to-end solution
• Provide advice and assistance to business users in the effective use of application system and information technology
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule
• Design solutions that are of quality and functional to ensure a good user experience
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture
• Produce technical documentation for application systems.

Job requirements

• Bachelor’s degree in Computer Science or a related discipline
• At least 5 years’ experience in application development using web technologies, object-oriented programming, SQL, Java, and JavaScript
• Experience with technologies supporting CI/CD, such as BitBucket
• Proficiency in Java, JavaScript, SQL, Angular, and Elastic DSL
• Great attitude — motivated, driven, and committed to bringing out the best in the team
• Team player who collaborates effectively, while being autonomous and taking ownership of tasks
• Keen interest in IT, programming, and system design
• Good understanding of the software development lifecycle (SDLC)

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Client introduction

Our client is an established financial institution, and regulated by the Monetary Authority of Singapore.

As part of strengthening its technology governance and security function, the firm is looking to hire an IT Security Analyst (Governance, Risk & Compliance) to join its infrastructure and security team. This role is well suited for someone with a foundation in IT risk, governance, assurance or security compliance, who is looking to build broader exposure across cyber governance, audit, vulnerability management, vendor due diligence and security operations within a regulated financial services environment.

Job responsibilities

• Support the review and overhaul of the firm's IT and security governance framework, drafting policies, standards and procedures for senior review and refinement.
• Help embed clear, well-understood policies and procedures across the organisation, aligned with regulatory expectations.
• Support compliance against MAS guidelines, including Technology Risk Management, Cyber Hygiene and Outsourcing, and assist with related risk assessments.
• Coordinate internal and external audit activity, including collating responses, gathering supporting artefacts and following up on findings with internal stakeholders through to closure.
• Track vulnerability assessment findings and remediation progress (assessments are run through an external vendor), working with the infrastructure and application teams to close gaps in good time.
• Conduct third-party and vendor due diligence in line with MAS outsourcing requirements, and respond to client and counterparty due diligence queries on the firm's security controls and governance practices.
• Support user access reviews, joiner-mover-leaver processes and identity access governance.
• Assist with business continuity, disaster recovery and related assurance exercises.
• Provide support on security operations and incident response coordination where required, with guidance from the team lead.

Job requirements

• At least 4 years of experience in IT risk, IT governance, technology assurance, IT audit or IT compliance, gained within a regulated financial institution such as a bank, securities or brokerage firm, asset manager or insurer.
• Working familiarity with the MAS Technology Risk Management Guidelines, Cyber Hygiene Notice and Outsourcing Guidelines.
• Exposure to audit coordination, evidence gathering, policy documentation, risk assessment or remediation tracking.
• A genuine interest in cyber security and a willingness to learn the hands-on operational side of the role. Deep SOC or security engineering experience is not required.
• Exposure to vulnerability management, access reviews, SIEM or IAM tooling is an advantage rather than a requirement.
• Strong written and verbal communication, with the ability to engage auditors, vendors, infrastructure and application teams, and business stakeholders clearly.
• A detail-oriented, proactive working style and a readiness to learn across both governance and operational security.
• Relevant certifications such as CISA, or progress toward them, are advantageous but not mandatory.

Why you should join them

• Breadth of exposure that is rare at this level, spanning governance, risk, compliance, audit and security operations in a single role, giving the right person a strong foundation early in their career.
• Direct mentorship from an experienced infrastructure and security team lead, who will actively coach the successful candidate on the technical and operational aspects of the role.
• A genuine opportunity to help rebuild and mature the firm's IT governance framework, with visible impact in a lean team.
• Regular interaction with auditors, vendors and counterparties, building a clear path toward a career in IT risk and security governance.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

Job Scope:

1. Responsible for the deployment and system operation of the autonomous driving fleet at the port site;

2. Complete the on-site function test of the autonomous driving system according to the needs of research and development or project, and output the test report;

3. Responsible for the troubleshooting, positioning and solution of on-site software and hardware system problems, and ensure the stable operation of the system and the normal use of daily basic equipment of the vehicle;

4. Assist or independently undertake technical communication and coordination with customers and related business parties.

Job requirements:

1. Proficient in using computer and office software

2. Excellent communication skills and customer service awareness, patience, good at communication and coordination, excellent pressure resistance;

3. Able to adapt to shift work (including night shifts, weekends and public holidays); (Allowance provided)
4. Training will be provided, no experience are welcomed.

Role Summary

This role require to builds and maintains relationships with major clients, to retain them for extended periods of time. Develop an extensive understanding of an organisation's client base and their needs. Engage with the clients, often resolving issues and suggesting solutions to routine problems they face. A key account manager may be able to comprehend the needs of a client and tailor products or services that meet their specific requirements. The top 3 most important responsibilities of a key account manager include: Maintain with growth mindset, Strong Communication and ability to explore & collaborate with new opportunities.

Responsibilities

•     Developing and maintaining a portfolio of high-value clients. Must have global/regional mindset in serving Key accounts.

•     Developing long-term strategies for client retention and growth expansion.

•     Understanding the needs and requirements of clients. Resolving customer complaints promptly to maintain trust.

•     Trying to build long-standing professional relationships with clients to create a mutually beneficial environment.

•     Proposing solutions to a client's problems and implementing them within reasonable timelines.

•     Ensure client retention

•     Acting as a channel of communication between clients and the employees of an organisation.

•     Identifying high-value clients and developing strategies to build relationships with them.

•     Preparing periodical reports with accurate data on time. (CRM / Monthly Report etc.)

•     As the main facilitator to manage Account Receivables for assigned accounts

Requirements :

•     Bachelor’s degree in Sales, Business Management, Freight Forwarding, Logistics & Supply Chain Management or equivalent.

•     At least 3-5years of experience in Logistics & Freight Forwarding industry with exposure to Key account management

•     Experience or exposure in handling conglomerate accounts especially in Healthcare /Medical Devices/Semiconductor/Electronics will be considered with priority.

•     Excellent written and verbal communication skills．

•     Proficient in MS Office applications. Good in communication and negotiation. Excellent presentation skill．

•     Strong organizational and management skills

•     Strategic thinking and statistical analysis skills

•     Proactive, resourceful with ability to work well independently or in groups.

•     Enthusiastic about sales job, teamwork spirit, communication skill and interpersonal relationship skill．

•     Experience manager with relevant experience will be consider for a senior position

Working hours:

Mon to Fri 8.30am - 5.30pm

JOB DESCRIPTION

1. Full P&L Ownership

Own and manage the full Profit & Loss for the FoodService channel.

Monitor revenue, COGS, logistics costs, trade spend,and profitability.

Optimize pricing to balance competitiveness and marginobjectives.

2. Distributor Management

Monitor distributor performance on a monthly basis(sell-out volumes, distribution points, account gains/losses, stock levels).

Conduct regular business reviews (monthly/quarterly)to track KPIs and identify growth opportunities.

Define clear annual KPIs (volume targets, pricingstrategy, coverage objectives).

Develop distributor capabilities through training(product knowledge, sales tools, dairy applications).

3. Key Account Management

Manage and grow strategic accounts (QSR, internationalhotel chains, premium restaurants, coffee chains, bakeries).

Build joint business plans to drive volume growth andcategory penetration.

Lead negotiations on pricing, promotions (LTOs), menulistings, and contracts.

Identify and develop new dairy applicationopportunities (cheese, cream, butter, milk-based solutions).

4. Customer Relationship Management

Conduct regular customer visits to strengthenrelationships and identify opportunities.

Engage chefs, F&B managers, and procurementthrough consultative selling.

Provide product training and technical support (e.g.,cheese applications, cream performance).

Participate in industry events, networking sessions,and trade fairs.

Ensure high responsiveness and customer satisfaction.

5. Forecasting & Order Management

Develop accurate demand forecasts based on trends,seasonality, and market insights.

Collaborate closely with supply chain to ensureproduct availability and avoid stock-outs/overstock.

Track customer ordering patterns and proactivelyadjust forecasts.

6. Reporting & Performance Tracking

Prepare and present weekly, monthly, and quarterlysales reports.

Analyze performance vs. budget, prior year, andtargets.

Deliver actionable insights and recommendations tomanagement.

Maintain CRM accuracy (pipeline, customers,opportunities).

Track distributor performance, promotions, and ROI.

7. Market & Competitor Analysis

Monitor local dairy market trends (pricing,consumption, innovation).

Conduct competitive benchmarking (product range,pricing, positioning, promotions).

Identify gaps and opportunities for differentiation.

Stay updated on regulatory changes, import conditions,and food trends in Singapore.

Gather customer insights to anticipate marketevolution.

8. Marketing Strategy

Develop and execute channel-specific marketing plansaligned with regional/global strategy.

Launch new products, based on market data and usersinsights

Collaborate with marketing teams on branding andactivation.

Drive trade marketing initiatives (chef demos,sampling, trade shows such as FHA Singapore).

Adapt value propositions by segment (fine dining,bakery, café chains, QSR).

PROFILE

Experience

At least 5 years of experience in Food Service(F&B / dairy preferred).

Strong knowledge of the Singapore market.

Skills & Competencies

Strong expertise in Food Service distributionnetworks.

Proven experience managing distributors and executingstrategic plans.

Direct Key Account management experience.

Solid understanding of supply chain and logistics.

Experience managing commercial and marketing budgets.

Ability to build compelling value propositions acrossthe value chain.

Strong analytical and negotiation skills.

Languages

English: mandatory

French: a strong plus

Personality

Autonomous, proactive, and solution-oriented

Organized, with strong planning and prioritizationskills

Analytical, with the ability to interpret data andtranslate insights into actions

Strong team player with good communication skills

Social, with strong networking ability

Passionate about food and the F&B industry

Remuneration

SGD 7,000 – 10,000 per month (depending on experience)

About the Organisation

Our client is an organisation at the forefront of national digital transformation, with capabilities spanning data science and AI, application development, smart city technology, digital infrastructure, and cybersecurity — and a clear mandate to build technology that improves lives at scale.

About the Division

This role sits within a Healthcare Technology division that operates like a modern product organisation, embedded closely with public healthcare agencies and statutory boards. The team builds and maintains digital platforms that directly serve Singapore's public healthcare sector — including patient-facing registries, national claims platforms, and compliance systems.

The Role

As an Engineering Manager, you will own the technical direction, design, implementation, and delivery of products across one or more squads. You'll sit at the intersection of engineering leadership and product thinking — guiding teams, driving quality, and shaping the long-term technical roadmap.

What You'll Do

• Define and communicate your team's engineering vision and strategy, aligned to broader organisational goals
• Partner with product, design, and cross-functional stakeholders to manage roadmaps and deliver incrementally and efficiently
• Own the long-term technical roadmap for your squads, keeping it current against evolving product, security, compliance, and infrastructure needs
• Drive cross-squad technical alignment and establish shared practices, tooling, and quality standards
• Set norms for AI-assisted development — including guardrails, code review standards, and quality benchmarks
• Lead structured 1:1s and performance conversations; mentor and develop engineers at all levels
• Own quality, reliability, and security strategies within your team
• Contribute to senior hiring and recruitment efforts
• Proactively identify and drive high-impact engineering initiatives

What They're Looking For

Technical

• Proven track record leading and delivering technically complex products
• Experience with large-scale, high-availability software systems
• Solid full-stack depth across modern technologies:Frontend: Next.js / React.js / Nuxt / Vue.jsBackend: Java / TypeScript / Node.js / Golang
• Strong knowledge of SQL and NoSQL databases and data modelling
• Cloud platform experience — AWS preferred; Azure or GCP also relevant
• Experience with observability and monitoring tooling (e.g. ELK stack, CloudWatch)
• Bonus: legacy system modernisation experience

Leadership & Mindset

• Demonstrated people leadership across multiple squads or levels — including developing senior talent, navigating performance challenges, and building a culture of ownership
• Excellent communication skills — able to influence senior stakeholders, facilitate trade-off discussions, and translate strategy into actionable engineering direction
• Deep commitment to engineering craft: code quality, system design, holding teams to a high bar
• Strong product mindset — customer-centric, data-driven, comfortable partnering with PMs as a peer
• Comfortable with ambiguity; drives clarity without waiting for direction
• Actively engaged with the evolving tech landscape, including AI-assisted development tools

What's On Offer

• Meaningful work with genuine public impact
• Flexible work arrangements
• Comprehensive benefits package
• A culture that values diverse perspectives and continuous learning

ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112

A leading global organisation is seeking an experienced Risk & Assurance professional to join its regional team in Singapore.

Reporting to senior leadership, this role will be responsible for supporting enterprise-wide risk management initiatives, strengthening governance frameworks, and providing strategic risk advisory across a diverse international business. The successful candidate will partner closely with stakeholders to identify emerging risks, enhance control environments, and drive proactive risk management practices.

In addition, the role will play a key part in supporting organisational resilience, crisis preparedness, and risk reporting to senior management. There will also be opportunities to contribute to ongoing transformation initiatives involving data analytics, technology, and evolving risk management methodologies.

The ideal candidate will possess a strong background in enterprise risk management, internal audit, controls, or governance, with the ability to engage effectively with senior stakeholders and operate independently in a dynamic, fast-paced environment.

If you’re interested, please apply via the link or email your updated resume to wanyee.pang@ethosbc.com.

WP
Reg No. R2094093
BeathChapman Pte Ltd
Licence no. 16S8112

Description

To provide a conducive and quality stowage planning to a containership.

Responsibilities

• Responsible for Central Stowage Planning of vessel's stability and safety. 
• Ensure break bulk acceptance, slot control, supervision and terminal performance. 
• Scheduling and controlling vessel operations. 
• Controlling operational slots and co-ordinate with bunker order. 
• Close co-ordination with Areas, Vessels and Terminals, to all vessel operational related matter. 
• Prepare RDR / SITREP reports, provide conducive stowage, 4-eye check to onboard DG segregation. 
• Secondary Tasks not limit to vessel operations or reporting 
• Additional task whenever required, including overseas assignment. 
• Assist Team Leader in mentoring new Planners. 
• Assist Team Leader in Vessel/Terminal Performance reports.
• Ad hoc duties as assigned

Qualifications

• Diploma in Marine Operations Studies with at least 5 years’ experience in Liner Stowage planning or Terminal, or Nautical Officer with similar qualification or experience.
• Proficient in MS Office.
• Ability to work under pressure and tactfully.
• Highly driven, systematic and efficient.
• Analytical and meticulous.
• A team player who is responsible and able to work with minimal  supervision.
• Possess strong communication skills.
• Willing to learn and show flexibility in accepting any given task.
• Good positive attitude and character.

Gaston Bistro & Wine Bar is looking for an experienced and passionate General Manager to lead daily operations of our vibrant French brasserie and wine-focused hospitality concept.

The ideal candidate is hands-on, service-driven, and confident managing both restaurant operations and team leadership in a fast-paced premium dining environment. Strong knowledge of wines, guest relations, floor management, and financial performance is highly valued.

We are looking for someone with:

• proven restaurant management experience,
• strong leadership and organisational skills,
• passion for hospitality, food & wine,
• excellent customer service standards,
• ability to drive team culture and service excellence.

Experience in premium casual dining, brasserie or wine bar concepts is a strong advantage.

Develop and implement appropriate strategies by selecting, segmenting and targeting retailers; and promoting products & services for those retailers

· Plan and execute successful marketing plans and product launches, according to timelines, COG objectives and sales targets

· Review and react to planogram performance to maximize sales and limit risk for multiple retailers

· Analyze feedback and performance of promotional programs in order to maximize Sales potential

· Work closely with Manager, Space Planning to optimize multiple planograms by retailer and ensure brand objectives are met by retailer

· Manage merchandising updates by retailer including; planogram segmenting, implementation of fixturing and visual focuses in conjunction with brand partners and external suppliers

Join a fast-growing, established player in the Data Centre industry seeking for a Finance Manager.

You will own the end-to-end accounting, partnering with stakeholders across the business to deliver accurate and timely financial reporting. Your core responsibilities will span the full set of accounts, month-end and year-end close, consolidation schedules, and management, statutory, and tax reporting. You will oversee cash flow, manage intercompany positions, and provide financial insight to support operational decisions. The role also encompasses balance sheet reconciliations, GST, and adherence to internal controls and regulatory standards. You will play an active role in the audit process, including the preparation of statutory financial statements and XBRL filings. As the business continues to grow, there is genuine opportunity to drive improvements across systems and processes.

The ideal candidate holds a degree in Accounting or a professional qualification such as CA, with 6 years relevant experience –starting in the Big4 Audit followed by commercial finance in a listed company. You should ideally have experience managing shared services environment, and have a keen eye for detail, and communicating cross-functionally across teams. Proficiency in Microsoft Office is a given, together with SAP ERP.  If you are keen, please click on the link to apply or email me with your updated CV at jillian.yip@ethosbc.com.

Reg No. R1987809
BeathChapman Pte Ltd
License no. 16S8112

Company Overview

Agrocorp International is headquartered in Singapore with operations in 16 countries and 25 offices. For over 30 years, it has supplied diverse agricultural commodities and food ingredients, expanding from farm partnerships to processing and retail markets including premium pulses and plant-based foods.

Job Summary

We are hiring an experienced Chartering Manager to lead vessel sourcing, freight negotiation, and chartering execution for bulk commodity shipments. You will convert market intelligence into profitable fixtures while ensuring reliable execution and strong stakeholder relationships.

Responsibilities

• Source, evaluate, negotiate, and finalize voyage and time charter fixtures with shipowners, brokers, and counterparties to secure profitable freight agreements
• Review and analyze charter party terms, rider clauses, laycan, freight structure, bunker exposure, port costs, and voyage economics to ensure optimal fixture conditions
• Manage post-fixture execution by monitoring laytime, demurrage/despatch, voyage claims, and coordinating with operations teams for smooth shipment delivery
• Track and analyze freight market movements, vessel positioning, cargo opportunities, and trade lane trends to inform commercial decisions and optimize chartering strategies
• Build and maintain strong professional relationships with shipowners, brokers, charterers, and internal stakeholders to support ongoing business growth
• Support voyage profitability analysis and deliver market updates, fixture reports, and performance insights to management for informed decision-making

Required competencies and certifications

• Degree or diploma in shipping, maritime studies, logistics, business, or related field
• 5 to 8 years of chartering or shipbroking experience for Manager level; 8+ years for senior desk-owning roles
• Strong knowledge of dry bulk freight markets, charter party terms, laytime, and demurrage calculation
• Proven ability to negotiate commercially sound fixtures and manage multiple shipments effectively under pressure

Preferred competencies and qualifications

• Established network within the dry bulk or commodity shipping market

Other Information

Career progression opportunities include Senior Chartering Manager, Head of Chartering, Commercial Manager, or Regional Freight Lead roles. High performers may advance into commercial strategy, fleet optimisation, or freight trading responsibilities.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.