KEY RESPONSIBILITIES
1.      IT Operations &Application Management
·       Lead and manage the overall operations of the IT Department.
·       Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.
·       Ensure critical business systems remain available, stable, and secure.
·       Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.
·       Perform monthly SPSI data downloads and system closing activities.
·       Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.
·       Manage software licensing, user access controls, and application role administration.
2.      Programming & System Development
·       Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.
·       Support system integrations between SAP and other enterprise applications.
·       Design and develop reports, dashboards, data extraction tools, and workflow automations.
·       Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.
·       Participate in software testing, deployment, and version upgrades.
·       Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.
3.      Infrastructure, Network & Security Management
·       Oversee company LAN/WAN infrastructure, network performance, and connectivity.
·       Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.
·       Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.
·       Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts
·       Ensure IT assets, hardware, software, and licenses are properly managed and controlled.
4.      Cybersecurity, Risk & Compliance
·       Promote secure and responsible use of information assets across the organization.
·       Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls
·       Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes
·       Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.
·       Coordinate security assessments, vulnerability remediation, and risk mitigation activities.
5.      Project Management& Continuous Improvement
·       Plan, manage, and deliver IT projects from initiation through implementation.
·       Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.
·       Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.
·       Prepare project proposals, business cases, budgets, and implementation plans.
·       Drive continuous improvement initiatives and digital transformation projects.
6.      Vendor & Stakeholder Management
·       Serve as the primary liaison between local users, HQ IT teams, and external vendors.
·       Coordinate hardware maintenance, software support agreements, and managed service providers.
·       Manage vendor performance, contracts, renewals, quotations, and service delivery.
·       Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.
7.      Budget & Asset Management
·       Prepare and manage annual IT budgets.
·       Monitor IT expenditures and ensure cost-effective utilization of resources.
·       Coordinate with Finance teams on budgeting, forecasting, and procurement activities.
·       Manage IT inventory, software subscriptions, and asset lifecycle planning.
8.      User Support &Shared Services
·       Provide IT shared services and technical support to internal users.
·       Act as backup IT Administrator when required.
·       Lead helpdesk activities and ensure timely resolution of user issues.
·       Conduct user training and promote technology adoption across the organization.
REQUIREMENTS
·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.
·       Minimum 5 - 8years of IT management experience.
·       Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.
·       Experience supporting enterprise applications and business intelligence systems.
·       Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.
·       Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.
·       Experience in system integration, workflow automation, and business process optimization.
·       Strong leadership and stakeholder management capabilities.
·       Excellent analytical and problem-solving skills.
·       Effective communication and project management skills.
·       Ability to work independently while collaborating with regional and global teams.
·       Strong customer-service orientation and commitment to operational excellence.
Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
·      Position applying for
·      Current remuneration
·      Expected remuneration
·      Notice period
Jason Chow Yew Fai
EA License No : Â Â Â Â Â 06C4642
EA Reg No :Â Â Â Â Â Â Â Â Â Â R25158800
We regret that only shortlisted candidates will be notified.