Total 3,963 customer experience manager job vacancies in The Philippines

人力資源

1. 協助人力資源及行政經理處理所有與人力資源相關的事宜，以確保營運順暢並與業務目標一致。
2. 參與人力資源活動的各個方面，包括員工敬業度、員工關係、入職培訓、薪資、薪酬福利、招聘、學習發展和績效管理。
3. 招募與人才獲取：
4. 制定並實施招募策略以吸引人才。
5. 全面負責招募流程，包括職缺、面試和錄用決定。
6. 與各部門主管合作，確保人力資源規劃與業務目標一致。
7. 業務夥伴角色：
8. 協助處理僱傭糾紛，在處理員工紀律和個人申訴案件以及工會事務方面提供指導和建議。
9. 確保各項條款和條件正確執行，並遵守相關的勞動法規。
10. 掌握並確保遵守僱用慣例和法規。
11. 薪資福利：
12. 管理績效考核和薪資審查工作。
13. 協助審查並提出修改建議。
14. 確保所有員工和薪資資訊的保密性和隱私性。
15. 確保薪酬制度符合現行法規。
16. 評估薪酬福利方案、服務條款和條件，以確保與人力資源策略保持一致。
17. 人力資源資訊系統：
18. 確保員工記錄得到更新並準確記錄。
19. 確保系統能夠支援目前的業務流程。
20. 員工福利與薪酬
21. 協助管理員工福利計劃，包括健康保險、退休計劃和其他福利。
22. 協助處理薪資發放事宜，並解答員工有關薪資的諮詢。

行政

1. 辦公室管理

• 負責日常辦公室運營，包括維護、用品和設備。
• 管理辦公室預算和費用。

2. 供應商管理

• 與供應商聯絡，取得辦公室相關服務與用品。
• 必要時協商合約/協議，並確保成本效益。

3. 旅行和活動協調

• 安排員工和訪客的差旅和住宿。
• 協助策劃和協調公司活動和會議。

4. 文件和程序合規性

• 保存行政記錄，例如合約、發票和信函。
• 確保行政流程和程序符合公司政策和規定。

5. 設施管理

• 確保為員工創造安全且有效率的工作環境。
• 協調辦公設施和設備的維護和維修活動。

福利待遇

• 附近公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 開放文化
• 牙科保險

職責：-

• 全面管理專案執行過程中的成本、進度和品質。
• 負責專案成本控制、專案規劃與實施
• - 明確優先事項和任務，並建立組織結構，透過提供清晰的方法、時間框架和進度安排指導，確保任務的執行，從而實現既定目標。
• 確保專案品質和識別風險管理，並制定緩解計劃
• 定期更新和報告專案績效、進度和分析
• 監控績效指標和客戶合約要求
• 深入參與改進工程和採購流程以提升能力
• 與客戶代表保持持續溝通，報告專案進度和需要關注的面向。
• 與客戶、分包商和供應商建立互惠互利的合作關係

要求 ：-

• 土木工程或相關專業學位。
• 至少10年專案管理經驗
• 在地面處理工程、預製垂直排水管（PVD）、橋樑工程及其他基礎設施工程方面經驗豐富。
• 具備地坪施工流程及樁基工程經驗。
• 具備建築資訊模型（BIM）流程經驗者優先考慮。
• 具備良好的專案會計知識與理解能力
• 積極主動、足智多謀、盡職盡責、以結果為導向
• 熟悉 Microsoft Project、Microsoft Excel、Autocad。

福利待遇

• 開放文化
• 個人發展機會

職責：-

• 全面管理專案執行過程中的成本、進度和品質。
• 負責專案成本控制、專案規劃與實施
• - 明確優先事項和任務，並建立組織結構，透過提供清晰的方法、時間框架和進度安排指導，確保任務的執行，從而實現既定目標。
• 確保專案品質和識別風險管理，並制定緩解計劃
• 定期更新和報告專案績效、進度和分析
• 監控績效指標和客戶合約要求
• 深入參與改進工程和採購流程以提升能力
• 與客戶代表保持持續溝通，報告專案進度和需要關注的面向。
• 與客戶、分包商和供應商建立互惠互利的合作關係

要求 ：-

• 土木工程或相關專業學位。
• 至少10年專案管理經驗
• 在地面處理工程、預製垂直排水管（PVD）、橋樑工程及其他基礎設施工程方面經驗豐富。
• 具備地坪施工流程及樁基工程經驗。
• 具備建築資訊模型（BIM）流程經驗者優先考慮。
• 具備良好的專案會計知識與理解能力
• 積極主動、足智多謀、盡職盡責、以結果為導向
• 熟悉 Microsoft Project、Microsoft Excel、Autocad。

福利待遇

• 開放文化
• 個人發展機會

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave

資格和要求：

• 持有商業研究/經濟學/銷售或相關領域的文憑或學位。我們也歡迎應屆畢業生申請。
• 具備1-2年售後/客戶服務/業務拓展相關工作經驗者優先考慮。
• 必須具備優秀的溝通能力、人際溝通能力和組織能力。
• 能夠建立牢固的客戶關係並確保客戶高度滿意。
• 必須能夠與團隊和其他相關部門進行良好的溝通和協調，以便為客戶提供高效的服務和支援。
• 必須具備良好的組織能力和熟練的物流管理技能，能夠勝任公司產品收出貨的相關行政和物流工作。
• 精通微軟辦公室軟體（Word、Excel、PowerPoint、Outlook）。
• 語言能力（英語、馬來語和任何其他語言）。
• 必須持有有效的駕駛執照，並且願意根據工作需求經常出差。

工作職責：

• 負責處理與儀器校準、維修、服務合約、系統維護等相關的全部行政任務和後勤工作。
• 需要與工程實驗室團隊緊密合作，提供售後服務與支援。
• 認真跟進客戶對儀器/產品的取送情況，以便進行維修和校準。
• 回應投訴和諮詢，評估和分析問題，並提供具有成本效益的回饋和解決方案。
• 安排取貨和送貨的物流事宜。
• 記錄、更新並彙總儀器維修的每週工作進度報告。
• 負責客戶滿意度調查。
• 除上述範圍外，其他任何相關職責。
• 如果您對所選的工作領域充滿熱情和投入，並且正在尋求職業生涯中的新挑戰，請聯絡 Lighthouse Worldwide Solutions Malaysia。

我們提供：

• 良好的培訓機會和國內外歷練機會。
• 具競爭力的薪酬方案、福利和激勵措施，包括優厚的佣金。
• 精彩的公司旅行，涵蓋國內和國外。
• 開放協作的工作文化，高度重視品質與顧客滿意度。

福利待遇

• 僱員公積金
• 社會保險機構
• 環境影響評價

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

職位：現場經理

歡迎實習生/應屆畢業生申請

• 在初步規劃階段發揮領導作用，與客戶、建築師、工程師或其他相關方合作；制定完成專案所需的工作和材料的詳細說明。
• 按邏輯步驟安排和協調項目，並預算滿足每個截止日期所需的時間。
• 編制並提交預算估算，並定期與客戶溝通預算進度和成本。
• 規劃、協調、組織、監督和指導有關指定建築物、設施和系統的建設和維護活動。
• 確保施工現場遵守安全標準和準則，並確保施工過程中符合所有安全規範。
• 與客戶、主管人員、承包商和設計專業人員合作，討論和解決問題，包括工作程序、投訴以及施工或設計問題。
• 管理和領導因施工現場延誤、惡劣天氣或緊急情況而必須採取的行動。
• 與各種人員建立並維持良好的工作關係，包括業主、經理、設計師、主管、技工和手工藝工人。
• 依安排執行其他相關任務。
• 確定所需的設備、材料和人力
• 確保遵守安全法規和建築規範。
• 評估風險
• 與分包商、工程師、建築師和專案團隊的關鍵成員合作
• 確保所有截止日期都準時完成
• 處理專案過程中可能出現的任何環境或當地社區問題
• 進行現場檢查，以監控進度和品質標準。

好處：

公積金、社保、就業保險、年假和病假

Job Position : Site Manager

Internship / Fresh Graduate are welcome to apply

• Provides leadership in the initial planning stage by collaborating with clients, architects, engineers, or other involved parties; develops detailed descriptions of jobs and materials necessary to complete the project.
• Schedules and coordinates projects in logical steps and budgets the time necessary to meet each deadline.
• Prepares and submits budget estimates and regularly communicates with clients concerning budget progress and costs.
• Plans, coordinates, organizes, oversees, and directs activities regarding the construction and maintenance of assigned structures, facilities, and systems.
• Ensures safety standards and guidelines are followed on the job site and that all safety codes are met in construction.
• Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and construction or design issues.
• Manages and leads actions that are necessary due to delays, bad weather, or emergencies at construction sites.
• Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors, tradespersons, and craft workers.
• Performs other related duties as assigned.
• Determine the necessary equipment, materials, and manpower needed
• Ensure compliance with safety regulations and building codes
• Evaluate risks
• Collaborate with subcontractors, engineers, architects and key team members of the project team
• Ensure all deadlines are met
• Handle any environmental or local community issues that may come up during a project
• Conduct site checks to monitor progress and quality standards

Benefits：

EPF, SOCSO, EIS, Annual Leave & Medical Leave

TThe Assistant Human Resources Manager supports the Human Resources Manager in overseeing the daily HR operations and ensuring the effective implementation of HR policies, procedures, and initiatives. The role is responsible for coordinating recruitment, employee relations, training, payroll support, administration, and compliance while maintaining accurate HR records and providing administrative support to the department.

Key Responsibilities

Recruitment & Onboarding

• Coordinate and manage the end-to-end recruitment process, including job postings, candidate screening, interview scheduling, and reference checks.
• Prepare employment contracts, offer letters, and onboarding documents.
• Conduct orientation and onboarding programs for new employees.
• Maintain recruitment records and employee files.

Employee Relations

• Assist in handling employee inquiries, grievances, and disciplinary matters in accordance with company policies.
• Support employee engagement activities and welfare programs.
• Ensure effective communication between management and employees.

HR Administration

• Maintain and update employee records, databases, and HR documentation.
• Monitor employee confirmations, contract renewals, transfers, promotions, and resignations.
• Prepare HR reports, manpower statistics, and monthly HR metrics.
• Ensure proper filing and confidentiality of employee information.

Payroll & Benefits Administration

• Support payroll processing by ensuring timely submission of attendance, leave, and other payroll-related information.
• Administer employee benefits, insurance, and statutory requirements.
• Liaise with relevant government agencies regarding employment-related matters.

Training & Development

• Coordinate training programs, workshops, and employee development initiatives.
• Maintain training records and monitor training completion.
• Assist in identifying training needs and development opportunities.

Compliance & Policy Implementation

• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Assist in developing, reviewing, and implementing HR policies and procedures.
• Support internal and external audits related to HR matters.

General HR Operations

• Support the HR Manager in achieving departmental goals and objectives.
• Coordinate HR projects and initiatives as assigned.
• Provide guidance and support to employees and department heads on HR-related matters.
• Perform any other duties assigned by management.

Requirements

• Bachelor's Degree or Diploma in Human Resources, Business Administration, or a related field.
• Minimum 3–5 years of experience in Human Resources, preferably in the hospitality industry.
• Knowledge of employment laws, payroll administration, and HR best practices.
• Strong communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office applications and HR systems.
• Ability to handle confidential information with professionalism and discretion.
• This combined JD covers both the strategic support expected from an Assistant HR Manager and the operational/administrative responsibilities typically handled by an HR Coordinator.

• Birthday Leave
• Marriage Leave
• Compassionate Leave
• Maternity / Paternity Leave
• Free duty meals

About Us

Red Ant Technology Sdn Bhd (www.redant.my) is a bespoke software development company building customized web and mobile solutions for enterprises across Malaysia, Singapore, and the wider Asia-Pacific region. Our enterprise clients include Panasonic, Epson, Prudential, Bosch, and Heineken. Alongside our custom development work, we build and operate our own SaaS products, including Leaf CRM (www.leaf.my), a lead and customer management platform, and ClaimNow (www.claim.my).

Job Summary

We are looking for a driven Business Development Manager to lead growth for Leaf CRM. This is a product-focused sales role where you will run the full sales cycle for Leaf CRM, from identifying and qualifying leads, to delivering product demos, to closing subscriptions and handing customers over for onboarding. The ideal candidate understands how SaaS and CRM products are bought and sold, communicates clearly, and has a track record of meeting sales targets.

What you will do

• Own the Leaf CRM sales pipeline: Research, identify, and qualify prospects across Malaysia and the wider region, and develop targeted strategies to approach and convert them.
• Run structured outreach campaigns: Work with lead providers and prospect lists to drive consistent outbound activity (cold calls, follow-ups, and book qualified demo appointments.)
• Deliver compelling Leaf CRM demos, lead trial conversations, prepare proposals and contracts, and close monthly and annual subscriptions.
• Develop deep product knowledge to effectively map Leaf CRM features to each prospect's sales and workflow needs
• Build and maintain strong, long-lasting customer relationships to drive retention, expansion, and referrals.
• Identify and establish strategic partnerships and reseller channels that extend Leaf CRM's reach.
• Work closely with marketing, product, and customer support teams to ensure smooth onboarding handoffs and feed market insights back into the product roadmap.
• Represent Leaf CRM at industry events, conferences, and networking sessions to build the brand and generate leads.
• Maintain accurate CRM records and prepare regular reports on pipeline, sales performance, and market trends.

What you will need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business development or sales, preferably selling SaaS, CRM, or other technology products.
• Familiarity with how CRM and lead management tools support sales and marketing teams, and an understanding of the software and enterprise solutions landscape.
• A track record of meeting or exceeding sales targets.
• Strong English command
• Excellent communication, negotiation, and presentation skills, with confidence demoing software to decision makers.
• Proven ability to build and maintain client relationships.
• Strong analytical and strategic thinking skills.

Perks & Benefits

• Entitled to Commission
• Clinical & Dental Reimbursement
• Annual Leave: 14 days

職責：

• 制定並實施與整體業務策略一致的人力資源策略和措施。
• 透過解決員工訴求、不滿或其他問題，建立良好的管理和員工關係。
• 管理招募和甄選流程。
• 透過發展、吸引、激勵和保留人力資本，滿足當前和未來的業務需求。
• 制定並監督整個組織的人力資源策略、系統、策略和流程。
• 營造積極的工作環境。
• 監督和管理績效考核體系，以推動高績效。
• 維持薪資方案和福利計劃。
• 評估培訓需求，以便實施和監督培訓計劃。
• 透過人力資源指標向管理階層報告並提供決策支援。
• 確保人力資源管理的各個環節都符合法規。

要求：

• 擁有人力資源經理或其他人力資源主管的實際工作經驗。
• 以人為本，結果導向。
• 具備人力資源指標的實務經驗。
• 熟悉人力資源系統和資料庫。
• 具備策略規劃能力和領導能力。
• 良好的傾聽、談判和表達能力。
• 具備在公司各個層級建立和有效管理人際關係的能力。
• 深入了解勞動法和人力資源最佳實務。
• 擁有人力資源或相關領域的學士學位。

福利待遇

• 附近公共交通
• 中心位置
• 個人休假

工作範圍：

1. 櫃檯及客戶服務經營

• 以專業和禮貌的態度處理會員和客戶的諮詢。
• 處理會員註冊、續費和帳戶相關請求。
• 依照公司流程處理產品購買、收款、退貨和換貨。
• 提供有關產品、促銷活動和公司政策的準確資訊。

2. 收銀和交易處理

• 處理現金、信用卡、電子錢包和其他支付交易。
• 確保所有交易均準確記錄在系統中。
• 每日進行現金核對，並依要求提交報告。

3. 庫存和產品處理

• 準備產品以供顧客取貨和送貨。
• 監控櫃檯庫存水準並報告補貨需求。
• 必要時協助進行收貨、調撥和盤點。

4. 行政支持

• 保持準確的客戶和交易記錄。
• 準備並提交營運文件和報告。
• 協助進行資料輸入和管理階層分配的其他行政工作。

5. 客戶投訴處理

• 接收並處理客戶的回饋、諮詢和投訴。
• 將未解決的問題回報相關部門，以便採取進一步行動。
• 跟進以確保問題及時解決，客戶滿意。

6. 活動及營運支持

• 協助公司進行活動、路演、快閃店、促銷和招募活動。
• 根據需要為會議室、演示室和活動室的運作提供支援。
• 執行主管指派的日常營運任務，以確保日常營運順利進行。

7. 合規與內務管理

• 確保遵守公司政策、標準作業程序和操作指南。
• 保持櫃檯和服務區域的清潔、整齊和專業形象。
• 保護公司資產、現金、庫存和機密資訊。

主要職責

• 提供優質的客戶服務，提升會員滿意度。
• 確保櫃檯運作順暢有效率。
• 確保交易準確性和操作合規性。
• 透過專業的第一線服務支援業務成長。
• 具備基本的美容背景和知識將更有價值
• 根據安排，完成與銷售相關的其他臨時項目/任務。

資格：

• 最低SPM水平
• 優先考慮20-35歲之間、形象氣質佳的女性。
• 至少1年相關工作經驗
• 能夠用英語、馬來語和普通話進行有效溝通（以便與講普通話的會員和客戶聯絡）
• 具備電腦操作能力
• 必要時能依輪班安排工作。

您將獲得以下回報：

• 豐厚的獎勵－每月和每季度
• 年度績效獎金
• 醫療福利
• 年假
• 員工購買特權
• 職業晉升和個人發展的機會
• 一個充滿支持、充滿活力的工作環境，在這裡你的想法至關重要。

教育背景：行銷、商業或同等學歷/學位/研究生學位

經驗：歡迎應屆畢業生申請；有1-2年相關工作經驗者優先考慮。

1. 高額佣金：RM4000 + 佣金及獎金

2. 普通代理：RM2500 + 佣金和獎金

3.具體工作時間、地點可透過面試確認。

4.我們可以接受應屆畢業生。

5.我們需要馬來西亞華人、馬來西亞本地人和馬來西亞印度人。

6.該職位分為三個級別，薪資和佣金各不相同，具體情況可在面試中根據您的個人情況確定。

7. 需前往吉隆坡出差或長期居住。

1.EPF

2.社會保險機構

3.環境影響評價

4.年假

5.獎勵

.....

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• EPF
• SOCSO
• EIS