Total 4,413 customer experience manager job vacancies in The Philippines

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• Remuneration package: SGD2,800 to SGD$4,500 Basic + AWS + Excellent Variable Bonus

• SINGAPORE Construction project

• Over 30 years of Reputable Engineering Company

• Electrical or Mechanical Engineering Graduates without experience welcome to apply: SDGD$2,800 to $3,700

Responsibilities

• Preparation of shop-drawing

• Attending Project meeting

• Manage sub-contractor

• Conduct site testing

Requirement

• Degree, Diploma or NITEC in Electrical or Mechanical Engineering or relevant

• Proficient in Chinese to liaise with Chinese speaking counterparts

• Electrical or Mechanical Engineering Graduates without/ No experience welcome to apply
  

We regret that only shortlisted candidates will be notified

Kindly email your resume in a detailed Word format to

roy.yeo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

EA License Number: 02C4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 69•• •757

“You don’t have to be great to start, but you have to start to be great.”

– Zig Ziglar

Royal Organisation is looking for individuals from any background who is hungry to learn, creative and driven.

You will be supported, coached from scratch, and be given opportunities to reward yourself for what you have worked hard for.

YOU WILL GET

• Personalised mentorship

• Personal development workshops and skillsets

• Vibrant and closely-knitted team environment

YOU MUST BE

• A keen and humble learner

• Comfortable in promoting and communicating verbally

• Ambitious but possess strong interpersonal skills

• Creative combined with persistence and perseverance

YOU WILL BE

• Conveying the value of our client's product/services to prospective customers

• Partnering closely with the sales team to refine and deliver presentations

• Learning to handle and lead your sales team

PERKS

• Travelling opportunities

• Strive in a fully performance-based industry

Join us now to advance and become a better version of yourself!

Location: Hougang

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2,800 – $3,300 

Responsibilities

• Handles recruitment matters such as job posting, conducting interview, preparation of employment contract and onboarding 
• Maintain & update employee personal files
• Manages foreign workers matters such as work pass matters: applications, renewals, cancellation and etc. and accommodation matters.
• Handle staff training schedule and liaise with trainers regarding availability to conduct classes. 
• Coordinate and communicate with other departments to meet staff training needs
• Handle submission for government training grants and staff absentee payroll claims
• Responsible for staff welfare activities coordination and request for event quotation 
• Support on implementation of HR initiatives and activities
• Any other ad-hoc work as assigned by the management 

 Requirements

• Diploma in any disciplines with at least 3 years of working experience in HR
• Good knowledge on Singapore employment law and HR practices
• Proficient in Microsoft Office applications

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Main responsibilities:

• Meet potential clients with Business Development Managers to enquire and understand clients’ needs
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Be the point of contact between the company and clients, obtain client’s feedback and resolve project related issues such as payments, etc.
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Provide technical advice to ensure M&E installation comply with construction drawing and relevant authorities’ requirement and check on cost estimation.
• Assist to monitor on M&E installation services such as ACMV, AVS system, Electrical, Plumbing and installation progress.
• Attend M&E coordination meeting for safety & finishing work

Requirements

• Min 5 years’ experience in corporate office interior design & build project management. M&E knowledge and experience are a must. Applicants with PMP Certification have an added advantage.
• Recognized qualification in Interior Design, Architecture, Mechanical/Electrical Engineering or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

Duties & Responsibilities

• Ensures overall planning, organization, direction, coordination and control of all operations to meet the project objectives.
• Plan and prepare all project activities - drawings, schedules, risk assessments, method statements, etc.
• Monitor progress of each project and resolve any problem that arises, including site issues.
• Ensures project execution is within the cost, time, quality and technical objectives.
• Enforce the implementation of operation, quality, safety and environmental policies of the company amongst the projects team.
• Liaise with colleagues, Consultants, Clients, Suppliers and Sub-Contractors.

Job Requirements

• Bachelor's Degree in Engineering.
• Minimum 10 Year(s) of working experience in the management of complex water infrastructure projects,
• Possess good communication and interpersonal skills with clients like PUB, NEA, consultants, suppliers, subcontractors and colleagues,
• Have strong sense of ownership and responsibility, can manage project safety, schedule, costing efficiently and effectively, ensure on time delivery.
• Team player with intercultural sensitivity

• Managing the overall design process for civil and infrastructure projects from design development to construction stage.

• Coordinate and interface with various stakeholders including civil, structural, geotechnical, and M&E consultants, as well as LTA, authorities, and contractors.

• Review and evaluate technical submissions, design drawings, and reports to ensure compliance with statutory requirements and design intent.

• Support in managing the design schedule to ensure timely delivery of all design packages according to project milestones.

• Participate in design and technical meetings, identifying and resolving design discrepancies and constructability issues.

• Ensure authority submissions are prepared accurately and submitted on time; follow through until approvals are obtained.

• Implement and monitor design quality assurance/control systems and ensure that all designs meet relevant safety, environmental, and sustainability standards.

• Assist in the evaluation of design changes, variation proposals, and value engineering opportunities.

• Any other duties that assigned by a superior.

Requirements:

• Bachelor's Degree in Civil Engineering recognized by PE Board Singapore

• Min 12 years of engineering experience and at least 8 years of experience in the design of civil and infrastructure project structures of similar scale, complexity and nature of work. Preference will be given to candidate with LTA experience.

• Strong technical understanding of civil and structural engineering design, construction methods, and sequencing.

• Proficient in AutoCAD, Revit, and other relevant design software.

• Good team player, self-motivated with strong ability to multi-task and able to handle fast-paced projects.

• Excellent interpersonal, communication, and coordination skills.

1. Have extensive experience in PSG projects involing high-rise buildings in Singapore.

2. Be responsible for the overall planning, progress and quality of the project, ensuring compliance with therequirements.

3. Be responsible for coordinating with the owner, consultants, main-contractors, and other subcontractors, as wellas attending relevant technical meetings and coordination meetings.

4. Be familiar with the regulations and requirements of Singapore's PUB and CITY GAS.

5. Be familiar with the submission and inspection procedures of government authorities such as PUB and CITY GAS.

If necessary, need to communicate and coordinate with the government authorities.

6. Be familiar with the project handover process. After the project is completed, be responsible for guiding theproject handover.

Job Description & Requirements

- Incharge day to day operations, keep track of sales

- Communicate courteously to customers and keep track of appointment

- Controlling of expenses and helps to generate revenue

- Involve promotions and staff training

- Responsible for the opening and closing of store

- Ordering of products and control inventory

- Helps in the marketing, advertisement and promotion

- Planning campaigns and actively promote and launch new products

- Creating a wide range of marketing channel through FB, IG, Youtube etc.

- Attend complain from customer and resolve

- Strong organisational and creative skills

- Confident and dynamic personality

- Experience in Beauty or Hair Salon industry

- Good track record

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

Interfacing Manager

a. Minimum 5 years of working experience with strong construction background.

b. Good degree in Engineering, Architecture or Building Science, with at least 8 years of experience in the construction industry.

c. Strong experience in project management and coordination, preferably in large scale civil and infrastructure works.

d. Self-motivated, driven and possess good analytical/ problem solving skills.

e. Able to understand technical drawings, specifications and requirements.

f. Able to work independently, a strong team player and to handle fast paced projects.

g. Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.

h. Strong negotiation and conflict management skills.

i. Good presentation skills.

In addition, the responsibilities of the Interfacing Manager shall be but not limited the following:

a. The Interfacing Manager is responsible for managing the interface points between packages of work, scope of work and that of other parties working on site.

b. Ensure inputs are managed and incorporated into construction planning and operations.

c. Provide daily work scope related support to the site team in a fast paced construction environment by fully understanding the work programmes and work activites.

d. Remain knowledgeable of all requirements and milestones for all packages.

e. Work closely with planning, construction and commissioning teams to identify and resolve planning, engineering and design issues.

f. Be conversant with all procedures in the latest version of Changi Aerodome Manual, Airside Works Procedures Manual, Airport Operational and Safety (AOS) requirements and CAG Engineering & Development's Group's Safety Management System Manual,. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.

g. Assist in preparing presentation materials for CAG, Authorities, Stakeholders and interface parties,

h. The Interfacing Coordinator shall assist the Interfacing Manager in all aspects ofthe work functions.

i. Any other duties deemed necessary by CAG.