Total 151 customer experience manager job vacancies in Selangor

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

• Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
• Slot students into classes and answer customers' questions pertaining to the enrolment
• Explain various school policies and things to note for sign-up
• Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
• Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
• Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
• Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
• Manage lesson cancellation communication with all parties.
• Work with branch operations staff and coach to resolve and manage relief coach arrangements.
• Conduct student transfer duties from private to group lessons or vice versa.
• Assist in returning students’ arrangement and lesson resumption.
• Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
• Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Perks & Benefits

• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

Job Responsibilities

1) Managing Daily Purchasing Activities:

• Support site ordering based on project progress and requirements.
• Prepare purchase orders in accordance with SOP and ISO Quality Management System tasks.
• Resolve project orders, material, and machinery-related issues in collaboration with project teams.

2) Supplier Relations and Negotiation:

• Manage relationships with suppliers, contractors, and vendors.
• Negotiate prices, delivery timelines, and terms and conditions.
• Maintain a supplier database and records in alignment with SOP and Quality, Environment, Safety, and Health documentation.

3) Coordination and Collaboration:

• Coordinate with project personnel to identify and fulfill project-specific procurement needs.
• Collaborate with the Contract Department to request quotations for tendering and obtain necessary material details, quantities, and drawings.

4) Quality Assurance and Budget Management:

• Ensure that all procured items meet the required quality standards and specifications.
• Prepare cost estimates and manage budgets related to purchasing activities.

5) Process Improvement and Compliance:

• Continuously work towards improving purchasing systems and processes.
• Implement policies, procedures, and instructions as required by the QESH management system.
• Develop and execute action plans based on risk and opportunity assessments in accordance with ISO standards.
• Promote the use of a process approach, risk-based thinking, and life cycle perspective within the organization.
• Ensure compliance with legal and other applicable requirements.

6) Perform any other duties and responsibilities as assigned by the immediate superior.

Job requirements: -

• Minimum SPM/Diploma in Business Administration, Management, or a related field.
• At least 3 years of purchasing/procurement experience, preferably in the construction industry.
• Able to source, evaluate, and negotiate with suppliers and vendors effectively.
• Knowledge of building materials and construction processes is an added advantage.
• Computer literate with good knowledge of Microsoft Office and SQL System.
• Possess strong negotiation, communication, and interpersonal skills with a high level of integrity.
• Able to work independently and manage procurement activities efficiently.

Perks & Benefits

• Open culture
• Personal development opportunities

Requirements

• Minimum 1-2 years of relevant working experience in freight forwarding, logistics, custom agent, or other similar industry.
• Candidate that have strong willingness to learn are encouraged to apply.
• Possess good problem solving soft skill and initiative in work.
• Willing to travel & meet customers/suppliers.

Tasks & Responsibilities :

• Build, maintain & strengthen relations with existing / potential customers.
• Coordinate and monitor shipment activities, ensuring timely updates are provided to customers regarding shipment status.
• Handle shipping documents such as BL/AWB.
• Promote the Company's Logistics Services and solutions to enhance business growth opportunities.
• Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, shipping lines etc to ensure smooth shipment execution.
• Perform any other duties and responsibilities assigned by Management from time to time.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical Claims
• Statutory benefit such as EPF, Socso, Annual Leave etc

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

GENERIC RESPONISBILITIES

• To always act in SISMA Auto’s best interests
• To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
• To stay updated to any changes in the processes and modify behaviors accordingly
• To respect the authorities
• To always behave in a courteous and professional manner
• To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
• To always treat customers with the utmost respect and professionalism
• To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
• To perform any other duties reasonably requested by the Management
• To ensure any direct reports also adhere to the above general guidelines
• To be punctual at all times
• To diligently complete all training assigned
• To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

• To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
• To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
• To identify areas where CRM can complement and improve SISMA AUTO existing processes
• To manage development, execution and completion of CRM plans to achieve the goals
• To develop instructions and implement internal campaigns to improve CRM adoption and usage
• To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
• To support communication between SISMA AUTO and its customers
• To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
• To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
• To Provide appropriate tools for the teams to measure and improve their performance and customer service
• Other tasks and responsibilities may be assigned to you based on the needs of the organization.

• Medical Benefits
• Attractive Commission Scheme
• Overtime (OT) Allowance

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave

The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants.

The role involves collaboration with various departments, including Operation, Finance, and IT, to

deliver a seamless experience for merchants.

Job Responsibilities

Sales & Reseller Recruitment

 Direct Merchant Acquisition: Pitch, negotiate, and sign up merchants directly to meet personal

sales and transaction volume targets.

 Reseller Network Expansion: Scout, recruit, and onboard independent resellers, sales agents,

and channel partners to multiply market reach.

 Drive Sales Execution: Manage and motivate your reseller network to consistently deliver on

their merchant sign-up and volume KPIs.

Relationship Management & Portfolio Growth

 Maintain strong, trusted relationships with merchants, resellers and partners to prevent churn.

 Build and maintain strong relationships with key merchants and partner banks, ensuring

satisfaction and loyalty.

Portfolio Growth, Product Promotion and Upselling

 Assist in cross-selling and upselling other products and services to Merchants.

 Encourage merchants to sign up for additional products and services

Support, Coordination and Training

 Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to

arising issues for a smooth merchant experience.

 Collaborate with internal and external stakeholders for terminal applications, tag-on processes,

and problem resolution - including terminal problems, payment discrepancies, double charges,

account changes, statement concerns, relocation, MDR revisions, and monthly statement

requests.

 Provide training to merchants and reseller, ensuring they are well-versed in using terminals and

understanding new product offerings.

 Handle termination requests from merchants, conduct site visits for uncontactable merchants,

and collect outstanding payments and associated charges. Request supporting documents as

needed.

 Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

Ad hoc Tasks and Continuous Learning

 Execute special strategic projects, market analysis, and other tasks assigned by management.

 Stay informed about the latest industry trends through continuous training.

Perks & Benefits

• Medical insurance
• Dental insurance

Key Responsibilities

• Lead and oversee daily factory operations to achieve production, quality, and delivery targets.
• Plan and optimise manpower, materials, machinery, and production schedules for maximum efficiency.
• Monitor production performance, troubleshoot operational issues, and drive continuous improvement initiatives.
• Ensure compliance with quality standards, workplace safety requirements, and company policies.
• Oversee machinery maintenance and minimise production downtime.
• Control production costs, wastage, and operational expenses.
• Lead, coach, and develop production teams to improve productivity and performance.
• Prepare production reports and KPI analysis for management review.
• Work closely with Quality, Maintenance, Warehouse, Procurement, and Management teams to ensure smooth operations.

Requirements

• Diploma/Degree in Engineering, Manufacturing, Operations Management, or related field.
• Minimum 4 years' experience in manufacturing operations, with supervisory or management responsibilities.
• Experience in plastic manufacturing, plastic recycling, resin processing, injection moulding, extrusion, or related industries is an advantage.
• Proven track record in improving productivity, quality, cost control, and operational performance.
• Strong leadership, problem-solving, and decision-making skills.
• Knowledge of Lean Manufacturing, 5S, ISO standards, or continuous improvement practices is an added advantage.
• Proficient in Microsoft Excel and production reporting.
• Able to communicate effectively in Mandarin, English, and Bahasa Malaysia.
• Willing to work in Kapar, Selangor.

EPF, Socso, EIS, Annual Leave, Medical Leave, Medical Claim

About the Role:

We are seeking a results-driven and dynamic Business Development Manager to spearhead growth in our IT solutions business. This role combines the best of both worlds — nurturing current accounts and cultivating new business opportunities.

If you thrive in a target driven environment, building strong partnerships, closing deals, and staying ahead in the ever-evolving IT industry, this is your opportunity to accelerate your career.

Key Responsibilities:

• Identify, manage and close new business opportunities across industries.
• Prepare and present tailored proposals and solutions to clients.
• Conduct impactful sales presentations to key decision-makers.
• Handle client inquiries and provide excellent customer service.
• Plan and execute sales strategies to achieve targets.
• Keep updated on market trends, competitors, and technologies.
• Work with internal teams to improve products and solutions.
• Build strong, trusted relationships with clients, to ensure successful onboarding and uncover upsell opportunities.
• Collaborate with the support team to deliver an exceptional support and engagement to the clients.

Requirements:

• Degree/Diploma in IT, Computer Science, Business, Marketing or related field.
• Proven sales track record in the IT industry can be considered in place of qualifications.
• Minimum 3 years’ experience in IT Sales & Account Management (Networking, Data Centre, Cybersecurity, ITOPs or related solutions).
• Experience in medium to large IT projects is an advantage.
• Independent, resourceful, and target-driven with a strong hunter mindset.
• Excellent communication, negotiation, and presentation skills.
• Proficient in English & Bahasa Malaysia (spoken & written).
• Must have own car and be willing to travel outstation.

What We Offer

• Attractive Sales Commission Structure on top of basic salary.
• Medical coverage, hospitalization, and PA insurance.
• Petrol, Mobile Phone allowance and etc
• A dynamic, growth-driven work culture with supportive leadership.
• Clear career advancement opportunities in a thriving IT solutions business.

Step into a high-impact role where your ambition and performance directly drive results. Apply today and let’s shape the future of IT solutions together!

Please send your detailed resume on-line, covering academic accomplishments, working experience and expected salary.

key responsibilities:

• identify and develop new business opportunities
• Promote the companys vision,products, and services
• Monitor industry trends, competitor activity and market opportunities
• Achieves annual sales targets and revenue growth
• Build, manage,and maintain strong relationships with clients and partners.
• prepare quotations,proposals& presentations
• To oversee the entire business operations
• responsible for coordination and implementation of new products development until products approval stage.

Requirements

• Bachelor's Degree in business, marketing or related field
• Minimum 3 years and above experience in business development or sales
• strong communication , negotiation and presentation skills
• self -motivated,results-Driven ,and able to work independently
• Good networking& relationship -building ability
• Encouraging the team and staff ,able to mentor and lead
• Goal oriented ,organized team player
• Proven results of delivering client solutions
• experience in the manufacturing field

Perks & Benefits

• Medical
• EPF
• Sosco

We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.

Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.

Requirements

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Mandarin is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
• Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Dental and Spectacle benefits
• Product Gift
• Birthday Leave

要求

• 至少1-2年貨運代理、物流、報關或其他類似行業的相關工作經驗。
• 我們鼓勵有強烈學習意願的候選人申請。
• 具備良好的問題解決能力和工作動機。
• 願意出差拜訪客戶/供應商。

任務與職責：

• 建立、維護和加強與現有/潛在客戶的關係。
• 協調和監控出貨活動，確保及時向客戶提供出貨狀態更新資訊。
• 處理提單/空運單等運輸單據。
• 推廣公司物流服務和解決方案，以增強業務成長機會。
• 與內部和外部利害關係人（包括客戶、運輸公司、貨運代理、船公司等）密切合作，以確保順利完成貨物運輸。
• 履行管理層不時分配的其他職責。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 公司旅行
• 醫療索賠
• 法定福利，如公積金、社保、年假等