Total 10 customer experience manager job vacancies in Perak

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

The Sales Manager reports to Sales & Marketing Director. He or She will use extensive knowledge in the chemical sector and its application on dry mortar products to sell white cement to the company’s existing and new client. The incumbent will work closely with customers on new product applications covering both wall and floor segment. Other responsibilities include maintaining extensive knowledge of dry mortars, functional applications, building up of cost structure and revenue stream that appeals market requirement, converting grey to white based where technical expertise may be required to fit the client’s needs including in-house client, SCI. To be successful the incumbent should possess an in-depth knowledge of the company’s products features and should be able to relate this knowledge in a way that is understandable to customers. He or She should be driven to achieve sales goals and should have excellent sales and customer service skills.

Roles and Responsibilities

• Preparing and developing technical presentations to explain our company’s products to customers.
• Discussing formulation and compliance requirement with customers and their technical team.
• Collaborating with sales back office to understand customers requirement and provide sales support.
• Generating high quality sales leads, follow up after initial contact. Securing and renewing orders, negotiating prices, completing sales and arranging deliveries.
• Compiling from voices of customers, channel to relevant sub-committee meetings technical product modification to meet customers on-going needs.
• Helping customers who encounter problems with their products (and applications at site) recommending solutions to rectify either with improve product formulation or improve work applications at site.
• Soliciting and logging customer feedback and evaluating them to crate new business opportunities with other customers. (Find the gap then fill the gap with solutions to leverage on current business model).

Role Requirement:

• Bachelor's Degree or Diploma in Business, Marketing, Engineering, Building Materials or a related field.
• Minimum 7 years of experience in technical sales, preferably in the building materials industry.
• Proven experience in sales management, business development, and achieving sales targets.
• Strong communication, negotiation, and presentation skills.
• Well-connected within the building materials industry and able to build and maintain strong customer relationships.
• Self-motivated, results-oriented, and capable of leading a sales team.
• Willing to travel as required for customer visits and business development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

工作職責

1.透過電話、電子郵件、網路聊天和社群媒體平台處理客戶的諮詢、投訴和回饋。

2.以專業、及時的方式向客戶提供準確的資訊和解決方案。

3.調查客戶問題，並與相關部門協調，有效解決這些問題。

4.維護準確的客戶記錄並更新系統中的資訊。

5.跟進客戶需求，確保客戶滿意。

6.支援訂單處理、報價及售後服務活動。

7.與內部各部門密切合作，確保服務順利交付。

8.準備客戶服務報告並履行分配的行政職責。

9.協助處理客戶升級問題和服務恢復狀況。

10.執行管理層指派的其他臨時性職責和任務。

職位要求

• 良好的人際溝通和客戶服務技巧。
• 較強的分析和解決問題的能力。
• 能夠同時處理多項任務並有效安排工作優先順序。
• 優秀的溝通能力和積極的傾聽技巧。
• 良好的時間管理和組織能力。
• 能夠獨立工作，也能作為團隊成員協作。
• 精通微軟辦公室軟體和客戶服務系統。

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

Kami sedang mencari Ketua Pegawai Eksekutif (CEO) yang berpengalaman dan berwawasan untuk menerajui strategi syarikat, pertumbuhan perniagaan dan pembangunan organisasi. Calon yang berjaya akan bertanggungjawab untuk memacu kejayaan perniagaan jangka panjang, mengurus pihak berkepentingan utama dan memastikan kecemerlangan operasi merentasi semua jabatan.

Calon ideal harus mempunyai pengalaman kepimpinan yang kukuh, kebolehan berfikir strategik, dan rekod prestasi yang terbukti dalam menguruskan operasi perniagaan.

Waktu kerja fleksibel

✅ Lokasi pusat

✅ Pengangkutan awam berdekatan

✅ Kod pakaian kasual

✅ Aktiviti berpasukan yang kerap

✅ Perjalanan syarikat

✅ Insurans perubatan

✅ Cuti peribadi

✅ Budaya terbuka

✅ Peluang pembangunan peribadi

✅ Latihan dan pembangunan berbayar

✅ Elaun (perjalanan, pengangkutan, dll.)

✅ Komisen dan bonus

We are seeking an experienced and visionary Chief Executive Officer (CEO) to lead company strategy, business growth, and organizational development. The successful candidate will be responsible for driving long-term business success, managing key stakeholders, and ensuring operational excellence across all departments.

The ideal candidate should have strong leadership experience, strategic thinking abilities, and a proven track record in managing business operations.

Flexible working hours

✅ Central location

✅ Nearby public transport

✅ Casual dress code

✅ Regular team activities

✅ Company trips

✅ Medical insurance

✅ Personal leave

✅ Open culture

✅ Personal development opportunities

✅ Paid training and development

✅ Allowances (travel, transportation, etc.)

✅ Commission and bonus

我們正在尋找一位經驗豐富、富有遠見的執行長 (CEO)，負責領導公司策略、業務成長和組織發展。成功候選人將負責推動公司長期業務成功、管理關鍵利益相關者，並確保所有部門的卓越運作。

理想的候選人應具備豐富的領導經驗、策略思考能力以及在業務營運管理方面有良好的業績記錄。

彈性的工作時間

✅ 中心位置

✅ 附近有大眾運輸

✅ 著裝隨意

✅ 定期團隊活動

✅ 公司旅行

✅ 醫療保險

✅ 事假

✅ 開放文化

✅ 個人發展機會

✅ 有薪培訓和發展

✅ 津貼（差旅費、交通費等）

✅佣金和獎金

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description

• Leading preventive maintenance 
• Assuring required spare parts inventory level 
• Translating breakdowns events into required preventive maintenance program 
• Initiating equipment modifications for enhanced reliability 
• Defining maintenance standards & procedures