Total 308 Senior Executive customer experience manager job vacancies in The Philippines

Job Responsibilities

1) Managing Daily Purchasing Activities:

• Support site ordering based on project progress and requirements.
• Prepare purchase orders in accordance with SOP and ISO Quality Management System tasks.
• Resolve project orders, material, and machinery-related issues in collaboration with project teams.

2) Supplier Relations and Negotiation:

• Manage relationships with suppliers, contractors, and vendors.
• Negotiate prices, delivery timelines, and terms and conditions.
• Maintain a supplier database and records in alignment with SOP and Quality, Environment, Safety, and Health documentation.

3) Coordination and Collaboration:

• Coordinate with project personnel to identify and fulfill project-specific procurement needs.
• Collaborate with the Contract Department to request quotations for tendering and obtain necessary material details, quantities, and drawings.

4) Quality Assurance and Budget Management:

• Ensure that all procured items meet the required quality standards and specifications.
• Prepare cost estimates and manage budgets related to purchasing activities.

5) Process Improvement and Compliance:

• Continuously work towards improving purchasing systems and processes.
• Implement policies, procedures, and instructions as required by the QESH management system.
• Develop and execute action plans based on risk and opportunity assessments in accordance with ISO standards.
• Promote the use of a process approach, risk-based thinking, and life cycle perspective within the organization.
• Ensure compliance with legal and other applicable requirements.

6) Perform any other duties and responsibilities as assigned by the immediate superior.

Job requirements: -

• Minimum SPM/Diploma in Business Administration, Management, or a related field.
• At least 3 years of purchasing/procurement experience, preferably in the construction industry.
• Able to source, evaluate, and negotiate with suppliers and vendors effectively.
• Knowledge of building materials and construction processes is an added advantage.
• Computer literate with good knowledge of Microsoft Office and SQL System.
• Possess strong negotiation, communication, and interpersonal skills with a high level of integrity.
• Able to work independently and manage procurement activities efficiently.

Perks & Benefits

• Open culture
• Personal development opportunities

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 
3. Recruitment & Talent Acquisition:
4. Develop and implement recruitment strategies to attract talents.
5. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
6. Collaborate with department heads to ensure workforce planning aligns with business objectives. 
7. Business Partnering Role:
8. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
9. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
10. Maintain knowledge of and ensure compliance with employment practices and regulations.
11. Compensation & Benefits:
12. Manage performance appraisal and salary review exercises.
13. To assist in reviewing and recommending changes. 
14. Ensure the confidentiality and privacy of all employee and payroll information.
15. Ensure that compensation practices are in compliance with current regulations.
16. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.
17. Human Resources Information System:
18. Ensure that employees’ records are updated and documented accurately.
19. Ensure that System is able to support current business processes.
20. Employee Benefits and Compensation
21. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
22. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

About Us

Red Ant Technology Sdn Bhd (www.redant.my) is a bespoke software development company building customized web and mobile solutions for enterprises across Malaysia, Singapore, and the wider Asia-Pacific region. Our enterprise clients include Panasonic, Epson, Prudential, Bosch, and Heineken. Alongside our custom development work, we build and operate our own SaaS products, including Leaf CRM (www.leaf.my), a lead and customer management platform, and ClaimNow (www.claim.my).

Job Summary

We are looking for a driven Business Development Manager to lead growth for Leaf CRM. This is a product-focused sales role where you will run the full sales cycle for Leaf CRM, from identifying and qualifying leads, to delivering product demos, to closing subscriptions and handing customers over for onboarding. The ideal candidate understands how SaaS and CRM products are bought and sold, communicates clearly, and has a track record of meeting sales targets.

What you will do

• Own the Leaf CRM sales pipeline: Research, identify, and qualify prospects across Malaysia and the wider region, and develop targeted strategies to approach and convert them.
• Run structured outreach campaigns: Work with lead providers and prospect lists to drive consistent outbound activity (cold calls, follow-ups, and book qualified demo appointments.)
• Deliver compelling Leaf CRM demos, lead trial conversations, prepare proposals and contracts, and close monthly and annual subscriptions.
• Develop deep product knowledge to effectively map Leaf CRM features to each prospect's sales and workflow needs
• Build and maintain strong, long-lasting customer relationships to drive retention, expansion, and referrals.
• Identify and establish strategic partnerships and reseller channels that extend Leaf CRM's reach.
• Work closely with marketing, product, and customer support teams to ensure smooth onboarding handoffs and feed market insights back into the product roadmap.
• Represent Leaf CRM at industry events, conferences, and networking sessions to build the brand and generate leads.
• Maintain accurate CRM records and prepare regular reports on pipeline, sales performance, and market trends.

What you will need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business development or sales, preferably selling SaaS, CRM, or other technology products.
• Familiarity with how CRM and lead management tools support sales and marketing teams, and an understanding of the software and enterprise solutions landscape.
• A track record of meeting or exceeding sales targets.
• Strong English command
• Excellent communication, negotiation, and presentation skills, with confidence demoing software to decision makers.
• Proven ability to build and maintain client relationships.
• Strong analytical and strategic thinking skills.

Perks & Benefits

• Entitled to Commission
• Clinical & Dental Reimbursement
• Annual Leave: 14 days

工作職責

1）日常採購活動管理：

• 根據專案進度和需求，為現場訂單提供支援。
• 根據標準作業規程和ISO品質管理系統要求準備採購訂單。
• 與專案團隊協作，解決專案訂單、材料和機械相關問題。

2）供應商關係與談判：

• 管理與供應商、承包商和廠商的關係。
• 協商價格、交貨時間以及條款和條件。
• 依照標準作業規程 (SOP) 和品質、環境、安全和健康文件的要求，維護供應商資料庫和記錄。

3）協調與合作：

• 與專案人員協調，確定並滿足專案特定的採購需求。
• 與合約部門合作，索取投標報價，並取得必要的材料詳情、數量和圖紙。

4）品質保證和預算管理：

• 確保所有採購的物品均符合所需的品質標準和規格。
• 編製成本估算並管理與採購活動相關的預算。

5）流程改善和合規性：

• 不斷努力改進採購系統和流程。
• 依照品質、環境、安全、健康與安全管理系統的要求，執行各項政策、程序與指令。
• 根據 ISO 標準，基於風險和機會評估，制定並執行行動計劃。
• 在組織內部推廣流程方法、以風險為基礎的思考方式和生命週期觀點。
• 確保遵守法律及其他適用要求。

6) 執行直屬上級指派的其他任何職務。

工作要求：-

• 最低學歷要求為SPM/商業管理、管理或相關領域的文憑。
• 至少3年採購/供應經驗，最好是在建築業。
• 能夠有效地尋找、評估供應商並與之談判。
• 了解建築材料和施工工藝者優先考慮。
• 具備電腦操作能力，精通微軟辦公室軟體及SQL系統。
• 具備較強的談判、溝通和人際交往能力，並擁有高度的誠信。
• 能夠獨立工作並有效率地管理採購活動。

福利待遇

• 開放文化
• 個人發展機會

職位說明 ：

• 具備良好的英語書面和口語能力
• 在系統中處理客戶訂單，並將資訊關聯到相關部門。
• 有效率、有效地回覆所有客戶諮詢。
• 及時將所有客戶要求、規格變更等資訊傳達給相關部門。
• 向貨運團隊提供安排貨運所需的詳細資訊。
• 準確、及時地準備數據和報告。
• 工作態度認真負責，做事條理清晰，積極主動。
• 熟練微軟辦公軟體

資格：

• 本科畢業，至少兩年客戶服務工作經驗（製造業經驗者優先）。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

關於我們

Red Ant Technology Sdn Bhd (www.redant.my) 是一家客製化軟體開發公司，致力於為馬來西亞、新加坡以及更廣泛的亞太地區的企業打造客製化的網路和行動解決方案。我們的企業客戶包括松下、愛普生、保誠、博世和喜力。除了客製化開發業務外，我們還建立並經營自己的 SaaS 產品，包括 Leaf CRM (www.leaf.my)（一個線索和客戶管理平台）以及 ClaimNow (www.claim.my)。

職位概述

我們正在尋找一位積極進取的業務拓展經理，負責Leaf CRM的業務成長。這是一個以產品為中心的銷售職位，您將負責Leaf CRM的完整銷售流程，包括識別和篩選潛在客戶、進行產品演示、完成訂閱以及將客戶移交給後續團隊進行入職培訓。理想的候選人應了解SaaS和CRM產品的買賣模式，溝通能力強，並擁有達成銷售目標的良好記錄。

你將做什麼

• 掌控 Leaf CRM 銷售管道：研究、識別和篩選馬來西亞及週邊地區的潛在客戶，並制定有針對性的策略來接觸和轉換他們。
• 進行有組織的推廣活動：與線索提供者和潛在客戶名單合作，持續進行外呼活動（陌生拜訪、跟進和預約合格的演示）。
• 提供引人入勝的 Leaf CRM 演示，主導試用洽談，準備提案和合同，並完成月度和年度訂閱。
• 深入了解產品知識，以便有效地將 Leaf CRM 功能與每個潛在客戶的銷售和工作流程需求相匹配。
• 建立並維護牢固、持久的客戶關係，以促進客戶留存、業務拓展和客戶推薦。
• 識別並建立策略合作夥伴關係和經銷商管道，以擴大 Leaf CRM 的覆蓋範圍。
• 與行銷、產品和客戶支援團隊緊密合作，確保順利完成新用戶導入交接，並將市場洞察回饋到產品路線圖中。
• 代表 Leaf CRM 參加行業活動、會議和交流活動，以建立品牌並產生潛在客戶。
• 維護準確的客戶關係管理記錄，並定期編制有關銷售管道、銷售業績和市場趨勢的報告。

你需要準備什麼

• 擁有工商管理、行銷或相關領域的學士學位。
• 至少 2 年業務拓展或銷售經驗，最好是銷售 SaaS、CRM 或其他科技產品。
• 熟悉 CRM 和線索管理工具如何支援銷售和行銷團隊，並了解軟體和企業解決方案領域。
• 過往業績證明其能夠達到或超過銷售目標。
• 英語流利
• 具備出色的溝通、談判和簡報技巧，能夠自信地向決策者演示軟體。
• 具備建立和維護客戶關係的成熟能力。
• 較強的分析和策略思考能力。

福利待遇

• 有權獲得佣金
• 臨床和牙科報銷
• 年假：14天

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–4 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

關於我們

Commerze Capital Sdn Bhd 是一家新興的金融解決方案提供商，致力於透過應收帳款保理、預融資和供應鏈融資賦能中小企業，尤其關注那些參與政府、官聯公司和上市公司合約的企業。我們與領先的金融機構和生態系統合作夥伴攜手合作，為企業提供所需的營運資金和財務靈活性，協助其穩定發展。

作為我們持續擴張計劃的一部分，我們正在尋找一位客戶關係經理加入我們充滿熱情的團隊，以幫助加強我們與馬來西亞各地中小企業、商業協會和企業合作夥伴的關係。

主要職責

• 與中小企業、企業客戶和主要利害關係人建立並維護牢固的關係。
• 在政府、GLC 和 PLC 合約網路中尋找並尋求融資機會。
• 全面負責客戶入職流程－從申請到付款。
• 針對德國商業資本的各種融資解決方案，提供量身訂製的財務諮詢服務。
• 與內部團隊合作，確保高效處理、準確報告和客戶滿意度。
• 代表 Commerze Capital 出席業界活動、交流會和商業論壇。
• 為實現公司銷售目標和業務成長目標做出貢獻。

要求

• 商業、金融、行銷或相關專業的學士學位。
• 2-4 年客戶關係管理、中小企業銀行或 B2B 銷售經驗。
• 具備中小企業融資、供應鏈或貿易相關金融產品的紮實知識。
• 優秀的溝通、談判和表達能力。
• 積極主動，以結果為導向，既能獨立工作也能團隊合作。
• 精通馬來語和英語（口語和書面）。

我們提供的服務

• 具競爭力的薪資待遇，以及優厚的績效獎金。
• 加入馬來西亞一家新興的中小企業融資機構，獲得職涯發展機會。
• 有機會與政府機構、官聯公司、上市公司和行業協會合作。
• 充滿活力、互助協作的工作環境，在這裡你的想法能夠產生影響力。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 彈性的工作時間
• 休閒著裝要求
• 公司旅行
• 個人休假
• 開放文化
• 牙科保險
• 有薪培訓和發展

[Job ID: 1615054]

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25157469

EA License no.: 07C5771

Passionate about people, branding, and creating impactful experiences? Join our growing team!