Job Responsibilities:
1.  Operational Oversight & Execution
·    Oversee and support Facilities Manager on daily facilities operations across multiple client sites.
·    Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.
·    Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.
·    Oversee incident management, emergency response, and business continuity planning.
·    Monitor site inspections, audits, and contractor performance for compliance and quality.
·    Conduct fire drill and table-top exercise annually
2.  Client Relationship Management
·    Build and maintain strong, trusted partnerships with key client stakeholders.
·    Address escalations, resolve disputes, and ensure a high level of client satisfaction.
·    Proactively propose value-added FM solutions and continuous improvements.
3.  Contract & Service Delivery
·    Translate client FM requirements into deliverable service solutions.
·    Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.
·    Prepare reports, dashboards, and performance reviews for clients and senior management.
4.  Business & Account Development
·    Identify opportunities for contract renewals, upselling, and cross-selling FM services.
·    Work with senior management to design and implement account growth strategies.
·    Expand scope of services (e.g., sustainability, energy management, asset lifecycle).
5.  Business Development & Tender Support
·    Provide technical input to tender submissions, bids, and sales presentations.
·    Participate in site show round with prospective clients.
·    Collaborate with sales teams to improve tender win rates.
6.  Financial & Budgetary Control
·    Prepare and manage budgets for assigned projects.
·    Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.
7.  Compliance & Statutory Requirements
·    Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).
·    Lead audits, inspections, and ensure timely reporting.
8.  Vendor & Team Management
·    Manage vendor selection, contract negotiations, and SLA performance reviews.
·    Lead, mentor, and develop site teams (engineers, supervisors, technicians).
·    Promote training, succession planning, and continuous improvement.
Job Requirements:
- Strong balance of operational excellence and business acumen.
- Proven client engagement, negotiation, and presentation skills.
- Leadership ability with experience managing large, multi-site FM teams.
- High level of initiative, problem-solving, and crisis management.
- Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.
- Minimum 3 years of experience in facilities management.
- Strong track record in contract management, client servicing, and account growth.
- Experience in tender support, solution design, and commercial development within an FM contractor environment.