【Job Responsibilities】

• Solution Design & Strategy: Lead the end-to-end design and planning of comprehensive data center solutions. Analyze client requirements to develop technically sound and commercially viable proposals, with a specialized focus on Critical Power (e.g., UPS, Lithium Battery Backup) and Cooling Systems.
• Product & Solution Competitiveness: Collaborate with product development teams to provide field-driven insights. Champion the development and verification of scenario-specific solutions based on typical customer requirements to enhance the overall market competitiveness of our portfolio.
• Strategic Business Development: Identify and capitalize on key opportunities to break into new markets, valued industries, and strategic accounts. Develop standardized, replicable solution packages and enable field teams to improve operational efficiency and win rates.
• Stakeholder Management & Project Leadership: Serve as the primary technical point of contact for clients, consultants, and internal teams. Manage the solutioning process from initial engagement through to project execution, providing technical oversight and troubleshooting expertise.
• Technical Evangelism & Client Engagement: Develop and deliver compelling technical presentations and proposals. Build and maintain trusted advisor relationships with client executives, effectively articulating the value proposition of our solutions.
• To collaborate and communicate directly with Singapore-based regulatory bodies and local stakeholders, as well as to support collaboration with Chinese-speaking global decision-makers, domestic manufacturing partners, and regional headquarters counterparts based in China.

【Requirements】

• A Bachelor's degree in Engineering, preferably in Electrical Engineering.
• A minimum of 5 years of professional experience in the data center industry, with a proven track record in data center consulting, planning, and solution design.
• Deep technical expertise in Data Center Critical Power and Cooling systems (including UPS and Lithium Battery technologies). Hands-on experience with system deployment is highly advantageous.
• Demonstrable experience in developing and winning overseas projects. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions, cultures, and international organizations.
• Strong analytical, problem-solving, and collaboration skills to navigate and resolve complex technical and commercial challenges.
• Excellent presentation and solution-development skills. A self-motivated professional who can work both independently and as part of a collaborative team, with a results-driven commitment to task completion.
• Familiarity with key industry standards and specifications, such as Uptime Institute Tiers, TIA-942, and relevant IEC standards.
• This role requires proficiency in both English and Mandarin (written and spoken) to communicate effectively with Singapore-based regulatory bodies and local stakeholders, as well as to support collaboration with Chinese-speaking global decision-makers, domestic manufacturing partners, and regional headquarters counterparts based in China.

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd

•RCB No. 200007268E • EA License No. 01C4394

•Registration ID: Heah Sian Wei R23117518

Data Center Sourcing Manager

Job Summary

Altuscloud is seeking a Data Center Sourcing Manager to support the sourcing and procurement of colocation capacity for our cloud infrastructure platform. This role will be responsible for identifying suitable data center partners, conducting technical and commercial evaluations, and supporting vendor selection and contract negotiations to secure reliable and cost-effective infrastructure capacity.

The successful candidate will work closely with Engineering, Infrastructure, and Commercial teams to support the Company's regional growth and expansion plans.

Key Responsibilities

Data Center Sourcing & Procurement

• Support the development and execution of data center sourcing strategies to meet business growth requirements.
• Identify, evaluate, and engage potential colocation providers and infrastructure partners.
• Conduct technical and commercial assessments of data center facilities and service offerings.
• Support capacity planning activities and assist in securing suitable colocation space, power, and connectivity resources.
• Maintain relationships with existing and prospective data center providers.

Technical Evaluation

• Perform technical due diligence on data center facilities, including:Power availability and redundancyCooling systems (air-cooled and liquid-cooled environments)Network connectivity and carrier ecosystemSecurity, operational processes, and facility resilience
• Work with internal technical teams to validate infrastructure requirements and deployment feasibility.
• Assist in evaluating solutions for high-density compute environments.

Vendor Management & Commercial Support

• Prepare and manage Requests for Proposal (RFPs), Requests for Quotation (RFQs), and vendor evaluation processes.
• Support commercial discussions and contract negotiations with data center operators and service providers.
• Review pricing structures, service level agreements (SLAs), and commercial terms.
• Coordinate internal approvals and maintain procurement documentation.

Market Research & Industry Analysis

• Monitor market developments, pricing trends, and capacity availability across key regions.
• Conduct competitive and market analysis to support sourcing decisions.
• Provide insights and recommendations on emerging data center technologies and infrastructure trends.

Cross-Functional Collaboration

• Collaborate with Engineering, Infrastructure, Operations, Finance, Legal, and Business teams throughout the sourcing lifecycle.
• Support contract review and vendor onboarding processes.
• Participate in internal planning and reporting activities related to infrastructure expansion projects.

Requirements

• Bachelor's Degree in Engineering, Supply Chain Management, Business Administration, Information Technology, or a related discipline.
• At least 4 years of relevant experience in data center sourcing, colocation procurement, infrastructure procurement, vendor management, or related fields.
• Experience evaluating or procuring data center capacity, including colocation space, power, cooling, and connectivity services.
• Good understanding of data center infrastructure concepts, including power density, cooling technologies, redundancy models, and networking fundamentals.
• Strong communication, stakeholder management, and negotiation skills.
• Ability to work effectively with both technical and commercial teams.
• Strong organizational and project coordination capabilities.
• Willingness to undertake occasional regional travel when required.

Preferred Qualifications

• Experience supporting cloud infrastructure, AI infrastructure, high-performance computing (HPC), or related technology environments.
• Exposure to data center providers and infrastructure markets in Singapore, APAC, or other international regions.
• Familiarity with high-density rack deployments and advanced cooling technologies.
• Experience working in a fast-growing technology, cloud, or infrastructure-related business environment.

Equal Opportunity Statement

Altuscloud is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from qualified candidates regardless of background.

Job Description:

• Analyzing market data, building financial models and preparing client presentations for mergers and acquisitions or debt capital markets transactions.
• Conduct market research and summarize findings and conclusions to support pitch or execution document.
• Assisting in client transactions from pitch to close.
• Assist in credit ratings advisory work.
• Assist in sustainable financing advisory work.

Job Requirements:

• Ability to thrive in a dynamic, collaborative work environment.
• Excellent analytical, quantitative and interpretative skills.
• Being adaptable, flexible and resilient.

Our client is a Global Service Solution Provider, this client pride themselves with their firm commitment to personal development of their employees. With an established branches in more than 60 countries. Where the regional HQs is in the United States, United Kingdom, and Singapore. And additional outlets in Japan, Germany, India, Australia, South Korea, Indonesia, Dubai, and Vietnam.

With a global customer base, this client seek bright and dynamic individuals to join their growing and expanding team. This team offer their employees opportunities to learn and grow in a dynamic and fast-paced environment.

What our Client is Looking For

• Responsible for critical facility operation of data centers.
• Responsible for managing the changes on critical systems, responding the emergent failure and tracking preventative maintenance.
• Responsible for capacity management of facility systems power and cooling.
• Manage availability risk of facility systems and drive the resolution.
• Drive and implement projects to improve the capacity, efficiency and reliability of current facility system.
• Support IT manager (IT) on their project and operations.
• Support design and project teams on new site/data-hall construction and commissioning.
• Establish performance benchmark, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance.

Minimum Qualifications:

• Bachelors degree in engineering of electrical, mechanical or related field.
• 3+ years of critical facility management or operation experience in large scale data center or 5+ years large scale production facility management experience in large scale plant.
• Experience and knowledge of MEP equipment such as UPS, generator, Chiller, Pump, cooling tower, etc.
• Good sense of building and maintain a safety and high efficiency working environment in daily work.
• High attention to details to identify the risk and drive to resolve them.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

As we are growing and strengthening our Data Center business in the region, we are hiring a Principal/Lead Electrical Engineer to be based at our Singapore office. This role will focus in providing technical capability in mechanical engineering in Data Center projects; working with the Asia Pacific Data Center Lead, focusing on technical aspects and project management. 

Main duties: 

• Lead Electrical multi-disciplinary/functional team in the region to deliver Data Center and other technically challenging projects.
• Perform engineering tasks on the mechanical services from concept, BOD, 35% to 100% designs (including calculations, computer simulations, specifications etc.) for Electrical infrastructure in Data Center projects.
• Provide technical guidance to project and design engineers and resolve any technical problems faced during design and construction stages.
• Ensure that consistent quality standards and conformance with design plans / specifications are maintained across the project and coordination with other disciplines to ensure consistency across the project.
• Support in preparing proposals and bids when needed.
• Lead project/site meeting with Client, PM and Consultants from other disciplines (internal and external) through all stages of the project.
• Understand and follow plans, procedures, workflows, systems and tools to meet specific project requirements.
• Liaise and coordinate relevant technical issues with other disciplines.
• Build cultivate and build relationships with client generally as a Doer/Seller role.
• Support site supervision and plant commissioning activities when required.

To be a successful candidate, you shall possess: 

• Degree in Electrical Engineering recognized by PEB Singapore.
• Familiarity with relevant Local Codes and international standards to ensure compliance.
• Minimum 10 years of relevant working experience, with at least 3 years in Data Center Projects.
• Ability to work independently and in a team.

The salary will commensurate the skillsets and experience.

Please note:  If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

#LI-WW1

What You'll Be Doing

• Manage critical Data Center IT & Asset operations, involved in Data Center buildouts and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource's supply and delivery, match business's growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA's.
• Respond on an as-needed basis to emergencies in regional DCs, including traveling to site and to provide on-site support.

What We're Looking For

• 1. Bachelor's degree in a business, engineering or computer science
• 5+ years experience in large global data center site operation
• Functional knowledge of Data Center mechanical, electrical, and controls systems
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning
• Ability to travel domestically and internationally as needed (25% to 50%+ at times)
• Must be familiar with Excel and PowerPoint

If you are passionate about technology and meet the above requirements, please don’t hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us: Dada Consultants Pte Ltd

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

Website: www.dadaconsultants.com

EA License No.: 18S9037 | EA Registration No.: R22109451

Business Registration Number: 201735941W

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

whatsapp: 85986715

Job Description & Requirements

Cook cum cleaner at Childcare Centre

To prepare breakfast, lunch and tea break.

To maintain cleanliness in the kitchen, storeroom and to take charge of groceries.

Must clean the workplace and follow heath and safet guidlines.

To follow all sanitation procedures.

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)

Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

• Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
• Promote TWC programmes to both new and existing customers to drive enrolment and retention
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Respond promptly and effectively to phone and email queries to resolve customer needs
• Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

• Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
• Manage centre inventory and handle simple logistics tasks to maintain resource availability
• Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

• Minimum GCE 'A' levels or Diploma qualification
• At least 2 years of relevant customer service experience, preferably in enrichment centre settings
• Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
• Excellent spoken and written English communication skills to interact effectively with customers and colleagues
• Strong organisational skills with attention to detail to manage scheduling and administrative tasks
• Demonstrated ability to deliver effective and efficient customer service
• Professional work ethics including integrity, professionalism, and commitment to excellence
• Willingness to be trained according to TWC ethos and SOPs
• Ability to work independently and collaboratively as part of a team
• Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

• Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

• Full-time, 5-day week including one weekend day.
• Weekdays: 12.30pm to 9.30pm (with one hour meal break).
• Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
• One weekday off and one weekend off per week.
• Approximately 2-hour meeting weekly.

Work Location

• Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and growth within the company
• A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits

• Comprehensive medical and dental benefits
• Birthday and marriage leave
• Flexi leave after one year of service
• Monthly birthday celebrations and team bonding activities
• Exclusive 20% staff discount on TWC lessons for children of staff
• Staff discounts with various participating merchants

Job Duties:

• Support UAT - including test plan review, execution, results verification
• Trouble shoot, raise JIRA ticket for defects identified, ensuring all tickets are retested and closed
• Ensure UAT is carried out correctly and timely

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Description & Requirements

• Conducts daily laboratory analysis of raw materials, quality control stability sample testing, in-process testing, finished products and other related testing.
• Prepare test solutions, volumetric solutions, standardization of volumetric solutions and reference standards.
• Able to plan, schedule and assisting in supervising QC testing for finished product, raw materials & stability products.
• Assist to ensure QC testing of products are completed on time, review / approve test report and able to forward the test reports /or samples to QA when required.
• Able to conduct laboratory investigation when required.
• Ensures and maintains cleanliness and safety of the QC laboratory according to the Good Laboratory Practices.
• Performs routine calibration & preventive maintenance for analytical instrument and report any deviation.
• Assists the QC team in new assigned projects.
• Performs products validation, cleaning validation and method validation.
• Conducts microbiological testing and environment monitoring as backup if assigned.
• Any other ad hoc tasks assigned.

Requirements:

• Minimum Diploma holder in Chemistry / Chemical Engineering / Bioscience / Life Science / Pharmaceutical / QA & QC.
• Some prior experience preferred in QA & QC.
• Preferred to have experience in HPLC, UV, IR, Dissolution tester.

Other information :

• 5 days work week .
• Permanent position with 2 years lock-in period.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Details:
1 Year Contract

Duties:

• Provided application support by managing incidents, service requests, and problem tickets in line with SLA requirements and escalation protocols.
• Performed incident analysis, impact assessment, prioritization, and root cause investigations to identify resolutions and prevent recurring issues.
• Monitored system performance, application logs, interfaces, and batch jobs to ensure operational stability and timely issue detection.
• Executed SQL queries to support troubleshooting, data validation, reconciliation, operational reporting, and transaction analysis.
• Utilized ServiceNow and Jira to track incidents, manage resolution progress, and support batch processing activities including reruns and reconciliations.
• Acted as the key point of contact for application workflows, system integrations, APIs, middleware, and external system dependencies.
• Worked closely with development, infrastructure, cloud, and vendor teams to resolve technical issues and enhance system performance.
• Assisted in application release, deployment, and change management activities, including post-release validation and smoke testing.
• Managed system configurations and user access administration while ensuring adherence to security, audit, and compliance standards.
• Prepared and maintained SOPs, runbooks, and knowledge base documentation, while driving continuous improvement and automation initiatives.

Requirements:

• Education in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 2–5 years of related working experience

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Genuine interest in payment solutions e.g. e-wallets, cards, remittance, cash, or cryptocurrencies

Aboutthe Role

This is ahands-on role that blends business analysis with frontline support,troubleshooting, and project delivery. We’re looking for a capable,self-sufficient Business Analyst who can sit close to the people they support,understand what they actually need, and see problems through to a properresolution.

It’s avaried role for someone who likes solving problems quickly, works well on theirown, and is comfortable moving between a requirements workshop, a trickysupport issue, and a project plan in the same day. We also want someone whoalready puts AI to work, since it’s becoming a bigger part of how the teamtroubleshoots, automates, and supports its users.

WhatYou’ll Do

•    Bea first point of contact for the people you support, diagnosing issues quicklyand giving clear, practical guidance.

•    Worksupport and engineering problems end to end, from initial triage through to thefix, escalating when you need to and following up so nothing falls through thecracks.

•    Runcore business analysis: gathering requirements, mapping processes, analyzingstakeholders, and taking changes through UAT.

•    Planand run projects: scope the work, set a realistic timeline, track progress, andkeep everyone informed as things move.

•    PutAI to work to move faster, whether that’s speeding up diagnosis, automatingrepetitive tasks, or drafting documentation.

•    Explaintechnical things in plain language so people across the business know what’sgoing on and what to do next.

WhatYou’ll Bring

•    Aroundthree or more years in business analysis, consulting, technical support, or asimilar delivery role. We’re open to a shorter track record if your workclearly stands out. Backgrounds in management or technology consulting(including the Big Four), professional services, or a technology services firmare all welcome.

•    Atrack record of working independently. You can pick up an unfamiliar problem,work through the uncertainty, and sort it out without much hand-holding.

•    Asolid grounding in core business analysis: requirements elicitation, processmapping, stakeholder management, and UAT.

•    Comfortwith troubleshooting and support work, including staying level-headed whenthings break and knowing when to escalate.

•    Experienceplanning and coordinating projects, with the discipline to keep timelines,tasks, and people on track.

•    Clear,confident communication with people at every level, in writing and in person.

AISkills

AI ispart of the day job here, so we want someone who already works this way.

•    Hands-onexperience using AI tools like Claude, ChatGPT, Cursor, or Copilot in yourday-to-day work.

•    Apractical sense for where AI helps with analysis, troubleshooting, andautomation, and where it gets in the way.

•    Comfortwriting good prompts and giving the tools the context they need to be useful.

•    Soundjudgment with AI output: you know these models have limits, you’re careful withsensitive data, and you check what they produce before relying on it.

TechnicalToolkit

•    Excelat an advanced level for analysis and reporting.

•    SQLyou’re comfortable with: joins, aggregations, window functions, and shapingdata for analysis.

•    BasicPython for automation and the occasional troubleshooting task, or a trackrecord of picking up new languages quickly.

•    Familiaritywith common BA and support tools like Jira, Confluence, and Visio, and asensible approach to logging and escalating issues.

•    Agood grasp of how to diagnose and work through both business and technicalproblems.

Nice toHave

•    Professionalfluency in Mandarin or Japanese is a plus.

•    Someexperience in financial services, professional services, or another fast-movingenvironment.

•    Exposureto IT service management or support engineering practices.

WorkingModel

•    Afive-day week, with four standard days and one flexible day.

•    Onthe flexible day, a required overlap of about two hours with US Eastern Time,so you can coordinate with colleagues there.