Total 61 job vacancies by Sourceo Pte. Ltd.

Responsibilities

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The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum GCE 'O' Level
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Location Available: 

• Orchard Rendezvous Hotel 
  
• Rendezvous Hotel Singapore
  
• Vibe Hotel Singapore Orchard

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous
  

Available Location

• Oasia Hotel Downtown
  
• The Clan Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Responsibilities

• Clean and tidy guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities.
  
• Ensure all assigned rooms meet hotel cleanliness and presentation standards before guest check-in
  
• Keep the work environment clean, tidy, and neat, maintaining cleanliness in corridors, carpets, wallpapers, furniture, guests’ lift landing areas, pantries, and service lift landings at all time.
  
• Equip and maintain housekeeping trolley with adequate supplies, ensuring neatness and readiness.
  
• Ensure master key is received and returned with sign-in and sign-out.
  
• Report room discrepancies and maintenance issues accurately and follow standard procedures Remove room service trays from rooms and return them collection point.
  
• Monitor and address safety hazards, including fire exits, fire extinguishers, and emergency routes.
  
• Report suspicious behavior, DND rooms, and lost & found items according to SOP.
  
• Ensure compliance with legislated health and safety requirements within the workplace.
  
• Conduct duties in a courteous, safe and efficient manner, following hotel and Singapore policies and procedure, while maintaining the highest level of service and communication.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• No education required
  
• Willing to work rotating shifts, including weekends and public holidays
  
• Team oriented with a positive attitude
  
• Able to work under pressure and fast paced environment
  
• Prior housekeeping or hospitality experience preferred
  

Locations Available

• Oasia Hotel Novena
  
• Orchard Rendezvous Hotel
  
• Rendezvous Hotel Singapore
  
• Quincy Hotel Singapore
  
• Vibe Hotel Singapore Orchard
  
• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA. 

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Manage full spectrum of accounting and financial functions including statutory and Monetary Authority of Singapore reporting, month-end, quarterly and year-end closing process.
  
• Manage daily accounting tasks including prepare and post journal entries (accruals, prepayments, adjustments, intercompany), accounts payable/receivable and invoices processing.
  
• Maintain the general ledger and ensure accuracy of financial data.
  
• Perform month-end and year-end closing activities.
  
• Reconcile bank accounts, balance sheet accounts, and sub-ledgers.
  
• Ensure timely preparation of monthly financial and management reports, analyse and highlight variances against prior periods, budget and KPIs.
  
• Responsible for annual tax filing, quarterly GST returns, manage and liaison with the tax agents on tax-related matters.
  
• Responsible for quarterly and annual returns to MAS for asset management company.
  
• Responsible for cash flow planning and projection.
  
• Coordinate and prepare annual budget and forecast.
  
• Liaising with external auditor to ensure timely preparation of audited financial statements with relevant disclosures in compliance with accounting standards and other relevant legislation.
  
• Supervise and review the work of finance staff and outsourced providers
  

Requirements

• Degree in Accounting/Finance or ACCA
  
• Minimum 4 - 5 years of working experience, out of which at least 2 years in external audit
  
• Self-directed, hands-on, motivated with high degree of commitment to meeting deadlines, targets and objectives
  
• Strong analytical, people management, communication and organizational skills
  
• Good powerpoint and excel skills
  
• Proficient in spoken and written English, with the ability to communicate clearly and professionally
  
• Collaborative team player who can build relationships cross-functionally and contribute to team’s goals
  
• Candidates with relevant experience in the Hospitality or REIT Industry will have an advantage

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA. 

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited. 

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated. 

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

Team member of varying years of experiences are entrusted with identifying and engaging potential tenants through a blend of insightful market research, effective networking, and proactive outreach efforts.

As a manager, you will be responsible for guiding and mentoring a team. Your responsibilities include supervising the execution of leasing strategies, with a focus on maximising rental income and occupancy rates.

Requirements

The ideal candidate holds a Diploma in Real Estate, Business, or a related field, with varying levels of experience tailored to the respective roles. Candidates with RES License preferred.

Candidates with no experience and eager to kickstart their careers are welcome to apply, while seasoned professionals with experience in retail/commercial leasing can bring invaluable expertise to the table.

Importantly, you possess strong negotiation and communication skills, and the ability to build relationships with diverse stakeholders. You are also detail-oriented as leasing professionals are responsible for finalising lease agreements and other essential documentation.

Responsibilities

• Responsible for overseeing the M&E aspects of the assigned properties including the efficient and orderly running of the engineering office, workshop and all M&E plant rooms.
  
• Lead a team of engineering staff to attain the highest level of operational efficiency and service delivery
  
• Plan and implement preventive and corrective maintenance programme for M&E installations and systems
  
• Review all M&E maintenance contracts, agreements and insurance policies
  
• Carry out systematic inspection and audit of the property M&E plants and premises
  
• Liaise with statutory authorities on M&E licenses, installations and checks of the assigned properties
  
• Oversee asset enhancement/upgrading works
  
• Assist in preparing cost estimates, work specifications, quotations, tender recommendations, and contract documentation
  
• Conduct regular inspections of common areas, public walkways, façades, plant rooms, and air‑conditioning equipment, ensuring timely rectification of defects
  
• Ensure compliance with workplace safety procedures, fire safety requirements, and statutory regulations
  
• Update and maintain work order status in the Computerised Engineering/Maintenance Management System (e.g. CEMS)
  

Requirements

• Degree in Mechanical, Electrical Engineering or equivalent
  
• At least 5 years of relevant experience or in hospitality industry with prior experience in a supervisory or team‑lead role 
  
• Strong leadership and decision making-skills, and able to maintain high service standards levels
  
• Good communication skills and team player
  
• Fire Safety Manager and Green Mark Manager certifications will be advantageous
  
• Able to work under pressure and respond effectively to emergencies

Responsibilities

• Provide administrative support to the various Heads of Department by encoding correspondence, reports & documents, handling or screening of incoming calls and random visitors, setting meeting with various departments and clients.
  
• Assist in raising Purchase Requisitions and monitoring purchase related items including but not limited to Goods Received/Service Accepted (GRSA) and capex progress monitoring for all departments.
  
• Acts as liaison between various departments and Hotel manager and make follow-ups to different departments, company, person any pending documents as requested by the Head of Departments including the status thereof.
  
• Schedules and coordinates appointments, meetings and events, including registration and travel arrangements as necessary.
  
• Assists with customer inquiries and problem resolution as well as completion of management reports which requires input from all departments as well as monitoring guests’ reviews and staff compliments.
  
• Manage all inward and outward correspondence of the hotel to ensure timely and accurate receipt and dispatch of the same.
  
• Set-up and maintain Management Office’s correspondence files and ensure safe custody and confidentiality.
  
• Stock up stationery and ensure all office/equipment are of good working conditions.
  
• Provides support in ensuring all compliance matters are adhered to in accordance with the guidelines set out.
  
• Any other responsibilities or projects assigned by the Hotel Manager and Heads of Department.
  

Requirements

• Minimum of 2-3 years of experience in a similar position at this level.
  
• Demonstrated experience providing administrative support in a fast-paced, multi-task environment.
  
• Excellent organizational, interpersonal, and communications skills
  
• Ability to handle internal and external contacts at all levels with sensitivity and professionalism.
  
• Strong ability to maintain and treat highly confidential information with absolute discretion.
  
• Very presentable, with an approachable yet confident personality, demonstrating flexibility and a positive can-do attitude.
  
• Highly adaptable, resilient, and able to work under pressure and meet tight deadlines with limited supervision and minimal direction.
  
• Maintains high performance standards: ensuring that all work is effectively complete, monitors the progress of work against schedules and departmental requirements, works effectively by using a highly collaborative style

Responsibilities

Portfolio

• Properties: Amoy Hotel, The Clan Hotel, Oasia Hotel Downtown, Oasia Hotel Novena.
  

Professional Representation

• Represent the hotel professionally by upholding proper grooming standards, conduct, and the ability to present the hotel product and services effectively.
  

Sales Operations

• Daily Activities: Conduct telemarketing, sales calls, hotel visits, entertainment, and virtual presentations.
  

• Lead Generation: Generate new sales leads/prospects and establish new accounts to grow the client base.
  

• Client Relations: Foster and maintain relationships with existing clients through sales calls and regular site inspections to maintain loyalty.
  

• Enquiry Management: Manage leads and enquiries and provide suitable solutions promptly.
  

Systems & Reporting

• Tools: Be familiar and diligent with various company systems and sales tools (e.g., property management system, CRM, booker loyalty).
  

• Communication: Provide timely updates to superior and team on activities and market information.
  

• Analysis: Review account portfolio regularly and present to management to provide analysis of each account and forward action plans.
  

Compliance & Collections

• SOPs: Compliance with statutory regulations and internal guidelines/SOPs.
  

• Finance: Follow up with clients whose payments are outstanding and overdue.
  

Requirements

• Education: Diploma or Degree in Sales and Marketing.
  

• Experience: Those with relevant experience are welcome to apply.
  

• Interpersonal Skills: Excellent communication, networking, and organisational skills.
  

• Technical Skills: Strong negotiation and presentation skills.
  

• Resilience: Able to work well under pressure in a fast-paced environment.

Responsibilities

• Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
  
• Identify, pursue, and develop new sales leads and prospects to grow the client base.
  
• Build and maintain strong relationships with existing clients to foster loyalty and repeat business.
  
• Promptly handle leads, inquiries and provide suitable solutions to clients.
  
• Utilize property management systems, CRM tools, and loyalty platforms to manage accounts and track activities.
  
• Collaborate with the Operations team to ensure exceptional guest experiences.
  
• Attend client events and provide assistance as needed.
  
• Ensure timely responses and communication with clients.
  
• Gather and provide publicly available market information to stay informed.
  
• Regularly update superiors and the team on activities and market information.
  
• Achieve monthly sales targets to meet overall cluster budget. 
  
• Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
  
• Follow up with clients whose payments are outstanding and long overdue.
  
• Perform other duties assigned by supervisor diligently and professionally.
  

Requirements

• Bachelor’s degree / Diploma in Business, Marketing, or Hospitality Management
  
• 0–4 years of hospitality sales experience
  
• Ability to manage and support corporate and group accounts
  
• Strong negotiation and communication skills
  
• Knowledge of hospitality CRM systems (e.g., Opera, Delphi)
  
• Ability to meet and exceed sales targets
  
• Assist in preparing proposals, contracts, and reports
  
• Good organizational and time management skills
  
• Ability to build and maintain client relationships
  

Village Cluster: 

• Village Hotel Albert Court
  
• Village Hotel Bugis
  
• Village Hotel Changi
  
• Village Hotel Katong

Responsibilities

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
  
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
  
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
  
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
  
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
  
• Mentor and motivate the sales team to reach sales objectives.
  
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
  
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
  
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
  
• Perform additional duties as assigned by hotel management.
  

Requirements

• Bachelor’s degree in Business, Marketing, or Hospitality Management
  
• 4–6 years of hospitality sales experience 
  
• Support Director in strategic sales initiatives 
  
• Manage key accounts and assist in revenue forecasting 
  
• Strong negotiation and client relationship skills 
  
• Knowledge of hospitality CRM systems 
  
• Ability to lead and mentor junior team members 
  
• Excellent organizational and communication skills 
  
• Market analysis and reporting proficiency

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
  
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
  
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
  
• Acquire new sales leads / prospects and establish accounts to expand the client base.
  
• Foster and develop relationships with existing clients and customers to maintain loyalty.
  
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
  
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
  
• Collaborate with the Operations team to enhance guest experiences.
  
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
  
• Ensure timely responses and effective communication.
  
• Gather and share publicly available market information.
  
• Provide regular updates to superiors and the team on activities and market insights.
  
• Meet monthly sales targets to achieve cluster budget objectives.
  
• Promote and enroll clients in the booker loyalty program.
  
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
  
• Adhere to statutory regulations and internal guidelines/SOPs.
  
• Follow up with clients with outstanding or long-overdue payments.
  
• Participate in adhoc or promotion client and Serviced Residences activities.
  
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
  
• Relevant experience in hotel sales (property agent, travel agent, travel trade)
  
• Excellent communication, interpersonal, networking and organisational skills
  
• Strong negotiation and presentation skills
  
• Able to work well under pressure in a fast paced environment
  
• Ability to work both independently and as part of the team

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
  
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
  
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
  
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Available Locations

• Adina Singapore Orchard
  
• Oasia Residence Singapore
  
• Orchard Parksuites
  
• Village Residence Hougang
  
• Quincy House Singapore
  

Requirements

• O-Level or equivalent
  
• Willing to work rotating shifts, weekends and Public Holidays
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of HMS will be advantageous
  

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
  
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
  
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
  
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
  
• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
  
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
  
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
  
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
  
• Conduct spot checks on outlets in the absence of the Outlet Manager.
  
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
  
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
  
• Proficient in Opera PMS or other hotel management systems.
  
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
  
• Strong leadership, communication, and problem-solving skills.
  
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
  
• Well-groomed and professional in appearance and demeanor.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Locations Available: 

• Oasia Hotel Downtown
  
• The Clan Hotel