Information Technology Director
Full-time
Director/C-Level
2 months ago
Overseeing overall IT function.Developed an IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable th.....
- Overseeing overall IT function.
- Developed an IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable the smooth launch of business in all countries
- Implemented POS, ERP, Mobile App with Loyalty CRM, Mobile ordering within 6 months, including selection of the tool, internal approvals on business case, finalization of vendor, and project implementation as per business expectations.
- Further implementations include Power BI Analytics, Kiosk ordering, third-party delivery integration with Grab, Food panda and Deliveroo.
- Responsible for 30% Loyal customer base with 120k Mobile App downloads.
- Overall, digital business contributes more than 60%
- Deployed end-to-end AI automation for customer service, achieving 80% reduction in support costs and enhanced review scores.
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