About the role
The Account Management Lead is a full-time permanent role responsible for leading and coaching a team of Key Account Managers (KAMs) who service the company’s top-tier, high-value accounts. This role plays an active part in driving client growth, retention, and satisfaction by empowering the team to become trusted advisors. The successful candidate will focus on developing strategic partnerships with senior client stakeholders, aligning tailored solutions to client objectives, and elevating the overall account experience. You will also oversee strategic planning, consultative coaching, and solution-based selling to ensure the consistent delivery of long-term value.
Responsibilities
- Lead and Develop Trusted Advisors:
Inspire, mentor, and coach a team of KAMs to foster strong, trust-based relationships with senior client stakeholders. Build a high-performing team that deeply understands client goals and consistently delivers tailored, value-driven solutions. Cultivate a mindset that balances customer advocacy with commercial success. - Strategic Account Growth & Value Creation:
Oversee the development and execution of strategic account plans that align with client challenges and business goals. Guide the team in consultative selling, account expansion (cross-sell/upsell), and proactive issue resolution. Ensure each KAM is equipped to deliver measurable results and long-term success. - Drive Operational Excellence & Lead by Example:
Set, monitor, and analyze KPIs related to portfolio health, revenue growth, and client satisfaction. Use insights and data to support decision-making and improve team performance. Demonstrate leadership through accountability, adaptability, and customer-centric decision-making that models excellence for the team. - Foster Team Engagement and Collaboration:
Promote an inclusive, collaborative culture through open communication, active knowledge-sharing, and continuous feedback. Address team challenges constructively and fairly, support career development, and celebrate wins to drive engagement and performance. - Lead Strategic Initiatives and Drive Process Improvements:
Identify, lead, and implement strategic initiatives, special projects, and process improvements that enhance team performance, client experience, and revenue growth. This includes spearheading events, partnerships, or campaigns that support business objectives and improve operational efficiency. Collaborate cross-functionally with internal teams (e.g., Marketing, Product, Customer Success) to ensure alignment and successful delivery of impactful, scalable solutions. - Champion Cross-Functional Collaboration and Alignment:
Act as a key liaison between the Account Management team and other departments such as Marketing, Product, Sales, and Customer Success. Ensure alignment on shared goals, surface client insights to influence internal strategies, and collaborate on initiatives that drive customer value and business outcomes. Promote a unified approach to solving client challenges and delivering a seamless end-to-end experience.
