Total 35 support analyst job vacancies in The Philippines

about the company.

An established financial services technology organization that specializes in delivering progressive digital solutions within a collaborative and supportive corporate environment.

about the job.

An exciting opportunity has arisen for a technical specialist to join a dedicated team in ensuring the seamless performance and reliability of enterprise software applications.

• Troubleshoot and resolve system queries for corporate users to minimize operational downtime.

• Coordinate platform updates, mobile application maintenance, and the deployment of software patches.

• Record detailed entries of system incidents, user interactions, and technical updates for escalated support tiers.

• Review technical manuals and participate in internal focus groups to continually expand product systems knowledge.

• Formulate operational documentation and procedural guides to streamline troubleshooting workflows for end-users.

skills and experience required.

• Academic qualification in computer science, information technology, or an equivalent engineering discipline.

• Practical knowledge or exposure within the fintech, financial payments, or digital assets domain.

• Basic familiarity with web development or object-oriented programming concepts.

• Clear communication and interpersonal capabilities to engage effectively with business users and internal stakeholders.

• Flexibility to support business continuity plans by working on a rotating twenty-four-seven shift roster.

Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. (EA: 94C3609 / R1984348)

About the Company

A prominent global provider of diverse insurance and risk solutions.

About the Job

• Assist in conducting daily screening of client profiles, payments, and transactions against international sanction lists.

• Evaluate and investigate potential sanction alerts, escalating true matches to senior compliance management for review.

• Help maintain and update internal compliance databases, ensuring accurate records of all screening outcomes.

• Support the team in reviewing policy documentation to ensure alignment with evolving local and global regulatory standards.

• Prepare routine compliance reports and documentation for internal audits and regulatory submissions.

Skills and Requirements

• A university degree in Law, Business, Finance, or a relevant academic field.

• Up to 2 years of experience in compliance, anti-money laundering (AML), or sanctions screening, preferably within insurance or financial services.

• Familiarity with major global sanction frameworks, such as OFAC, UN, and local regulatory requirements.

• Strong analytical mindset with keen attention to detail when reviewing complex data.

• Effective communication skills to collaborate efficiently with internal legal and operational teams.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)

About the Company

Global private wealth solutions firm prioritizing high-net-worth clientele.

About the Job

• Provide comprehensive administrative and operational backup to the sales advisory team.

• Collaborate with advisors and banking partners to coordinate medical appointments, compile necessary paperwork, and collect required financial and KYC records.

• Step in for advisors to interface directly with clients during medical check-ups or scheduled discussions.

• Maintain active communication with financial institutions and clients to manage schedules, track application statuses, and ensure policy distribution.

• Oversee the direct submission of client application files to various insurance providers.

• Monitor case pipelines and keep advisors informed while ensuring sales data is accurately reflected in internal databases.

• Audit client portfolios to guarantee full alignment with both internal regulatory standards and provider compliance mandates.

• Take ownership of assigned cases from intake through finalization, including direct negotiations and follow-ups with insurance underwriters.

• Partner with customer service teams to facilitate the timely delivery and completion of annual policy reviews.

• Maintain daily liaison with internal illustration and inforce policy departments to manage new and active accounts.

• Draft customized PowerPoint presentations and product comparison metrics ahead of client consultations.

Skills and Requirements

• Proven experience in sales support or client coordination roles, preferably within wealth management or insurance sectors.

• Excellent interpersonal and client-facing communication skills for direct stakeholder management.

• High attention to detail regarding documentation accuracy, compliance, and KYC protocols.

• Strong organizational skills to manage multiple pipelines, track case statuses, and meet strict deadlines.

• Proficiency in creating client presentations and analyzing product comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

about the company:

Our client is a prominent global financial services firm with a sophisticated regional presence in Asia. Recognized for its commitment to excellence and high-level service delivery, the organization operates within a highly regulated and international framework. They are currently enhancing their regional data capabilities and are looking for a professional who thrives in a culture of integrity, precision, and strategic digital evolution.

about the job:
His role acts as the critical bridge between business architecture and engineering, translating complex capital markets and banking requirements into precise technical workflows and system logic.

Key Responsibilities:

• Elicit technical and business requirements from domain leads, translating them into detailed Functional Specification Documents (FSDs), data mappings, and system workflows.
• Partner with enterprise architects and development teams to facilitate complex system configurations, downstream integration architecture, and delta/gap analyses.
• Own functional delivery across the Software Development Life Cycle (SDLC), driving phases from initial scoping and logic design through to deployment engineering.
• Lead defect triage, root-cause analysis (RCA), and incident resolution during rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles.
• Ensure all technical builds, schema changes, and parameter setups comply with internal security governance and MAS/international financial regulations.

skills and experience required:

• Experience as a Technical Business Analyst, Functional Consultant, or Systems Analyst within a banking or financial services environment.
• Deep, hands-on functional proficiency working with major enterprise core banking platforms (architecture, modules, parameter tables, and batch/EOD processing).
• Strong technical understanding of trade execution lifecycles, securities processing, corporate actions, custody infrastructure, and global payment messaging infrastructure (e.g., SWIFT, ISO 20022).
• Proven experience working alongside engineering teams within Agile/Scrum delivery structures and CI/CD deployment pipelines.
• Analytical capabilities with a track record of diagnosing system gaps, querying data, and managing complex environment deliverables under tight sprint schedules.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

about the company.

A well-established and leading organization within the private education sector, known for providing progressive learning opportunities and fostering a supportive and human-centric corporate culture.

about the job.

• This newly created position within the financial planning and analysis team is based in the central part of Singapore with a 100% work-in-office arrangement.
• You will execute the processing of student recruitment commissions for regional and local representatives.
• You will manage the preparation of recurring monthly and annual statutory reconciliation and compliance reports.
• You will take ownership of the period-end financial closing activities, including the generation and posting of monthly accounting journals.
• You will perform deep-dive analytical studies on revenue variations and expenditure variances to support management decisions.
• You will assist in consolidating internal figures to establish the comprehensive annual operational budget.

skills and experience required.

• You must possess a recognized university degree/diploma in accountancy or an equivalent professional qualification.
• You should have a minimum of three to four years of robust accounting experience, with a solid familiarity in managing a full spectrum of accounts.
• You need not have experience in full spectrum of FP&A, guidance will be given.

Please click on the 'apply' button to apply online. EA: 94C3609 /R22111662.

about the company.

A prominent global technology services firm recognized for driving digital transformation across various industries.

about the job.

Step into a pivotal technical role where you will design and implement robust, secure modern infrastructure landscapes to support enterprise applications.

• Create comprehensive technical documentation for system architecture blueprints and maintain governance records.

• Build, configure, and manage scalable deployment and production environments leveraging automated configuration tooling.

• Develop, monitor, and optimize continuous deployment models incorporating advanced security scanning pipelines.

• Facilitate integration protocols with third-party networks and upstream vendor environments.

• Deploy core system operational strategies, including centralized logging framework architectures, telemetry metrics, and data recovery plans.

skills and experience required.

• Fundamental competency with open-source operating system environments and command-line interfaces.

• General knowledge of enterprise networking topologies, protocol suites, and cloud access controls.

• Ability to develop automated scripts for utility orchestration and task optimization.

• Conceptual knowledge of platform automation systems and environment provisioning frameworks.

• Familiarity with code validation, build pipelines, and automated release cycles.
  esponsibilities: As a Technology Architect Analyst, you will:

  Document architecture designs and maintain up-to-date records.

  Setup and maintain development and production environments using Infrastructure as Code

  Setup and maintain DevSecOps pipeline

  Support external integration activities

  Implement system operations capabilities; e.g. logging & monitoring, backup & restore

  Train the client on above

  Requirements:

  Basic understanding of Linux

  Basic understanding of networking & security concept

  Basic scripting

  Basic knowledge of Infrastructure / Configuration as Code (Terraform and Ansible preferred)

  Basic familiarity of CI/CD tools

  Basic knowledge of AWS

  Comments for Suppliers:

  Prefer local candidates

  working location: Suntec Office/ Bedok

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)

About the Company

Premier financial organization focused on high-standard regulatory compliance and risk management.

About the Job

• Plausibility Verification: Critically evaluate the client’s Source of Wealth (SoW) narrative to ensure it is logical and consistent with their profile.

• Independent Corroboration: Cross-reference client declarations against third-party evidence, such as public registries, audited financial statements, and tax records.

• Risk Assessment: Focus on high-risk factors and material wealth components, ensuring all findings align with Enhanced Due Diligence (EDD) standards.

• Stakeholder Collaboration: Partner with Relationship Managers (RMs) and Front Office teams to clarify deficiencies in documentation and refine wealth write-ups.

• Audit Trail Management: Maintain meticulous records of the corroboration process, documenting the rationale for accepting or escalating specific wealth profiles.

• Continuous Monitoring: Support the ongoing review of client profiles, identifying material changes that may trigger a reassessment of risk levels.

Skills and Requirements

• Regulatory Expertise: In-depth understanding of AML/CFT frameworks (e.g., MAS guidelines, FATF standards) and SoW/SoF corroboration requirements.

• Analytical Mindset: Exceptional ability to synthesize complex financial data from multiple sources to detect inconsistencies or red flags.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

About the Company

We are a premium financial technology and enterprise systems transformation partner embedded within tier-1 corporate and investment banking institutions. By combining deep capital markets domain expertise, high-throughput data warehousing architecture, and rigorous delivery governance, we orchestrate high-performance platform migrations that power global financial networks. We focus on engineering mastery, data pipeline modernization, and cultivating top-tier technical advisory talent in Singapore.

About the Job

We are seeking a mid-to-senior Murex Datamart Business Analyst specializing in Back Office and Finance Reporting for a major corporate banking transformation programme. This role stands at the critical nexus of business analysis and technical data warehouse delivery.

Operating under the guidance of the Murex Datamart Lead during the Analysis, Design & Report Development Phase, you will take individual ownership of the Back Office (BO) and Finance reporting catalogues. Your mission will be to interface directly with Operations, Settlements, and Financial Controllers, translating complex regulatory and operational accounting needs into high-performance, fully reconciled MX.3 Datamart reporting layers.

Key Skills at a Glance

• Experience Tier: 5–8 Years Hands-On Murex MX.3 Datamart Engineering

• Datamart Objects: Dynamic Tables (PL, CS, DT, MV, LRB, PLVAR), Feeders, Filters, and Extractions

• Back Office Domain: Settlement Instructions, Confirmations, Nostro/Position Reconciliations, SWIFT Messaging

• Finance Domain: P&L Attribution/Explain, Accruals & Amortisation, Mark-to-Market (MTM) Valuations, Ledger Mapping

• Technical Stack: SQL (Sybase / Oracle), Unix/Linux Shell Scripting, Control-M Batch Processing

• Core Schema: Murex FIN Schema, MXRes Configurations, Launcher Flags

• Methodology: Requirements Elicitation, Business Requirement Specifications (BRS), Functional Design Documents (FDD)

• Quality Gate: SIT/UAT Test Case Engineering, Data Lineage Traceability, Defect Triage

Key Responsibilities

1. Requirements Architecture & Functional Design

• Stakeholder Elicitation: Lead structured workshops and interviews with Back Office operations staff and Finance controllers to elicit, analyze, and map complex reporting needs.

• Specification Engineering: Author detailed Business Requirement Specifications (BRS), Functional Design Documents (FDDs), and report-level data models mapping fields against the Murex FIN Schema.

• Platform Alignment: Ensure report designs reflect platform reality by aligning them with target End-of-Day (EOD) schedules, accounting engine flows, and cross-module dependencies (FO → MO → BO → Finance).

• Object Reuse Governance: Collaborate with the Datamart Lead to align design blueprints with the broader enterprise data warehouse strategy, driving dynamic table standardization and feeder asset reuse.

2. Datamart Configuration & Report Development

• Object Building: Configure core MX.3 Datamart layers, including dynamic tables (PL, CS, DT, LRB), processing scripts, batches of feeders, and complex pre/post-filter conditions.

• BO Delivery: Build and maintain operational reports tracking settlement instructions, nostro/position reconciliations, failed trade blotters, and SWIFT message delivery paths.

• Finance Delivery: Build and maintain financial reporting pipelines tracking daily P&L attributions, MTM valuations, accrual/amortisation schedules, and General Ledger (GL) feed validations.

• Batch Integration: Manually execute processing scripts or coordinate via Control-M to monitor batch runtimes, configure job dependencies, and tune query performance inside EOD cycles.

3. Report Validation, Reconciliation & Testing

• Data Lineage Auditing: Reconcile Datamart extraction output files directly against onscreen MX.3 simulation views, Mreport baselines, and downstream accounting ledgers to guarantee 100% data completeness.

• Discrepancy Triage: Trace, debug, and fix report output anomalies resulting from faulty feeder logic, filter conflicts, or unmapped master data attributes.

• Quantitative Validation: Audit high-value financial metrics (P&L explain figures, accrual balances) against control sheets provided by Product Control analysts.

• Test Track Execution: Author and execute SIT and UAT test scripts covering edge-case trade populations. Provide dedicated hypercare to business testers during UAT, delivering swift root-cause analysis for failed validations.

4. Workstream Collaboration & Interface Management

• Integration Alignment: Partner with the MxML/Integration team to ensure downstream report consumers (GL ledger engines, regulatory platforms) receive timely, structurally sound extracts.

• Knowledge Optimization: Catalogue the reporting inventory neatly by product class and frequency, and deliver clean documentation to support operational handovers at project closure.

Required Experience & Qualifications

Professional Experience

• Platform Tenure: 5–8 years of hands-on experience as a Functional Consultant or Business Analyst on Murex MX.3 Datamart reporting platforms, operating heavily within BO or Finance domains.

• Asset Class Literacy: Solid understanding of capital markets product life cycles within MX.3, with mandatory coverage of FX, alongside Money Markets, Interest Rate Derivatives, Fixed Income, and Equity structures.

• Domain Competency (BO): Strong functional grasp of settlement workflows, confirmation routing, and SWIFT series messaging layouts (MT300, MT320, MT202, MT199).

• Domain Competency (Finance): Clear comprehension of the Murex Accounting Engine, including how P&L entries, templates, and accrual types are mapped into Datamart tables.

Technical Skills

• Advanced Database Querying: Intermediate to advanced SQL skills (Oracle and/or Sybase) for running data validation queries and structural joins across the FIN schema.

• Environments & Scripts: Basic to intermediate Unix/Linux command-line familiarity; Shell scripting (Bash, awk, sed) for automated file parsing or batch tracking is highly advantageous.

• Batch Orchestration: Practical exposure to Control-M or an equivalent enterprise job scheduler within a Murex EOD context.

• Reporting Extensions: Familiarity with launcher flags and MXRes files. Exposure to legacy Mreport migrations or downstream BI systems (Power BI, Tableau, Crystal Reports) is an advantage.

Education & Credentials

• Bachelor’s degree in Finance, Accounting, Computer Science, Information Technology, Business Analytics, or a related discipline.

• Formal vendor training in Murex Datamart modules is an advantage.

• Professional accounting credentials (CPA, ACCA, or equivalent) are considered a strong plus for the Finance track of this role.

How to Apply

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan.

EA License Number: 94C3609

about the company
Our client is a global Private Bank, with a strong presence across APAC, Europe and America.

about the job

• Assess and process name screening alerts
• Assist in KYC checks and reporting
• Liaise with internal stakeholders to resolve KYC issues
• Promptly escalate potential or confirmed hits according to required timelines
• Undertake additional tasks and responsibilities

skills and experience required

• Diploma/Degree holder
• >1 year of banking experience
• Experienced in KYC screenings
• Meticulous & good interpersonal skills
• Team player

To apply online please use the 'apply' function.
Charlene Lin (EA: 94C3609/ R21100955)

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

About the Company

A premier global consultancy specializing in bespoke financial solutions.

About the Job

• Provide comprehensive administrative and operational backing to the sales consultancy team.

• Coordinate with financial professionals to facilitate medical appointments and gather necessary KYC/financial records.

• Represent the firm at client meetings or medical screenings when consultants are unavailable.

• Act as a primary liaison between banking partners and clients regarding application status and policy handovers.

• Manage the formal submission of all insurance application paperwork.

• Maintain accurate sales pipelines and ensure CRM systems reflect current meeting data.

• Verify that all client files adhere strictly to internal and external regulatory compliance standards.

• Oversee the entire lifecycle of a case, including direct negotiation with underwriters to reach completion.

• Partner with client service teams to finalize timely annual portfolio reviews.

• Collaborate daily with internal technical teams regarding policy illustrations and active accounts.

• Develop tailored visual presentations and comparative product analyses for high-level client engagements.

Skills and Requirements

• Strong proficiency in managing administrative workflows within a sales-driven environment.

• Excellent interpersonal skills for direct client interaction and stakeholder management.

• Diligent attention to detail regarding documentation, compliance, and due diligence.

• Ability to manage multiple cases simultaneously from initiation through to settlement.

• Competency in preparing professional presentation materials and data comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

About the Company

A leading professional services firm providing global consulting solutions.

About the Job

• Execute detailed investigations involving financial crime, forensic accounting, and fraudulent activities.

• Deliver specialized consulting services to diverse banking sectors regarding anti-money laundering initiatives.

• Evaluate complex data to draft and present comprehensive reports for internal and external stakeholders.

• Collaborate with team members to ensure all project deliverables meet high-quality standards.

• Support the expansion of the practice by contributing to business development and internal growth.

• Maintain high levels of accountability and self-management within a fast-paced work environment.

Skills and Requirements

• Minimum of 3 years of professional experience in AML, KYC, or forensic investigations, preferably within a corporate or legal setting.

• Foundational knowledge of money laundering methodologies and current regulatory frameworks.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

about the company

A global leader in healthcare technology, dedicated to pioneering breakthroughs that enable access to care for people worldwide. With a team of 66,000 employees across more than 70 countries, this organization is at the forefront of clinical decision-making, providing essential diagnostic and therapeutic solutions.

about the job

Join a global team as an IT Solutions Analyst on a 6-month contract starting 1 June 2026. In this role, you will be instrumental in streamlining business processes for six ASEAN countries, including Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam.

Design & Automation: You will design, build, and support RPA, Microsoft 365 Power Platform, and data/analytics solutions to enhance operational efficiency.

Technical Execution: Develop and deploy automation workflows using tools such as Snowflake, Databricks, and Power BI.

Collaboration: Partner with cross-functional teams, process owners, and subject-matter experts to identify and implement automation opportunities.

Maintenance: Provide ongoing support, monitoring, and updates for automation workflows to ensure they consistently meet business needs.

Training & Documentation: Create technical documentation, user guides, and standard operating procedures while providing training to end-users.

Innovation: Stay current with the latest technology trends and recommend improvements to existing organizational processes.

skills and experience required

Education: Graduate of a Bachelor’s degree in Computer Science, IT, or an equivalent field with practical programming knowledge.

Experience: A minimum of 1 year of professional experience in a related capacity.

Core Technical Skills: Proven experience with Snowflake, Databricks, Microsoft Power Platform, and Microsoft Power BI.

Scripting: Proficiency in scripting languages, specifically SQL, Python, and PowerShell.

Problem Solving: Strong analytical and problem-solving capabilities are essential for success in this role.

Learning Agility: A strong willingness to learn low-code solutions (e.g., RPA UiPath, Winshuttle) and emerging technologies like machine learning.

Bonus Skills: Prior experience with other programming languages is considered a significant advantage.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609 / CONSULTANT CEI NUMBER)

About the Company

A leading professional services firm providing global consulting solutions.

About the Job

• Execute detailed investigations involving financial crime, forensic accounting, and fraudulent activities.

• Deliver specialized consulting services to diverse banking sectors regarding anti-money laundering initiatives.

• Evaluate complex data to draft and present comprehensive reports for internal and external stakeholders.

• Collaborate with team members to ensure all project deliverables meet high-quality standards.

• Support the expansion of the practice by contributing to business development and internal growth.

• Maintain high levels of accountability and self-management within a fast-paced work environment.

Skills and Requirements

• Minimum of 3 years of professional experience in AML, KYC, or forensic investigations, preferably within a corporate or legal setting.

• Foundational knowledge of money laundering methodologies and current regulatory frameworks.

• Proven ability to synthesize information into clear, professional reports and presentations.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)