Total 22 job vacancies by QIMA

Location: Thu Duc City, Ho Chi Minh City

Objective

Assist the manager to run the daily operation smoothly and in a good discipline according to a number of international standards.

Responsibilities

• Implement the management system and ISO 17025;
• Carry out tests according to international standards/client specific method;
• Prepare and organize technical testing results and reports independently;
• Involve in testing capability development under supervision of senior staff.

Quality Assurance MANAGER ( PHARMA)

We are looking for a highly skilled Quality Assurance Manager to lead and manage the Quality Assurance function in our Analytical Testing Laboratory. The ideal candidate will have extensive experience in handling critical audits, including USFDA, CAPA, GLP, WHO, NABL, and internal audits, and will play a key role in ensuring compliance with pharmaceutical regulatory requirements and industry best practices. This role demands expertise in maintaining robust quality systems, managing audits, and driving corrective and preventive actions (CAPA) to ensure the lab operates to the highest quality standards.

Key Responsibilities:

Quality System Management:

• Develop, implement, and maintain the Quality Management System (QMS) to comply with regulatory requirements (USFDA, WHO, NABL, GLP) and industry standards (ISO, ICH).
• Oversee the preparation and management of documentation including standard operating procedures (SOPs), batch records, test methods, and analytical reports to ensure compliance with regulatory standards.
• Implement risk management strategies to identify, assess, and mitigate quality-related risks within the testing laboratory.

Audit and Compliance Oversight:

• Lead and manage USFDA, WHO, NABL, GLP, and other regulatory audits, ensuring full preparedness and compliance.
• Coordinate and conduct internal audits to assess the effectiveness of the laboratory's quality system, identifying areas for improvement and ensuring alignment with company policies and regulatory standards.
• Ensure timely and effective resolution of audit findings by developing and executing Corrective and Preventive Actions (CAPA) in accordance with regulatory guidelines and company practices.
• Serve as the primary point of contact during external regulatory audits, inspections, and accreditation assessments.
• Collaborate with regulatory bodies and external stakeholders to ensure continuous improvement in quality and compliance.

CAPA Management:

• Lead the CAPA (Corrective and Preventive Action) process, ensuring thorough investigation and documentation of non-conformances, root cause analysis, and implementation of effective corrective and preventive actions.
• Track CAPA effectiveness and ensure corrective actions are sustainably integrated into the laboratory processes to prevent recurrence of issues.

Team Leadership & Training:

• Supervise, mentor, and train laboratory personnel on quality standards, testing protocols, regulatory compliance, and internal procedures.
• Conduct regular training sessions to ensure team competency in GMP, GLP, and audit readiness.
• Promote a culture of continuous quality improvement across the lab, encouraging proactive problem-solving and adherence to quality systems.

Regulatory Reporting & Documentation:

• Ensure accurate and timely reporting of analytical results, audit outcomes, CAPA documentation, and other quality metrics.
• Ensure all records are properly maintained to meet regulatory requirements, internal standards, and audit readiness.
• Prepare quality reports and metrics for senior management and regulatory submissions.

Testing Oversight & Review:

• Oversee the review and approval of analytical test results, ensuring compliance with specifications, regulatory guidelines, and SOPs.
• Investigate any discrepancies or out-of-specification (OOS) results and drive the resolution through root cause analysis and corrective actions.

Continuous Improvement & Risk Management:

• Identify and implement improvements to quality management processes, ensuring efficiency, compliance, and reliability of testing systems.
• Monitor emerging industry trends, regulations, and best practices, ensuring the laboratory’s practices remain at the forefront of industry standards.

Qualifications:

• Education: Bachelor's or Master’s degree in Chemistry, Biology, Pharmaceutical Sciences, or a related field. Certifications in Quality Management (e.g., Six Sigma, ISO 9001, or equivalent) or regulatory affairs are a plus.

Experience:

• Minimum of 15 years of experience in a Quality Management role within a pharmaceutical testing laboratory.
• Proven experience in managing and handling audits such as USFDA, WHO, NABL, GLP, CAPA, and internal audits.
• In-depth knowledge of regulatory standards and guidelines including GMP, GLP, FDA, EMA, and ICH.
• Experience leading CAPA investigations, root cause analysis, and implementing corrective/preventive measures.

Skills:

• Strong leadership skills with the ability to mentor and lead teams to achieve compliance and quality objectives.
• Excellent communication and interpersonal skills to interact effectively with regulatory authorities, senior management, and cross-functional teams.
• Detail-oriented with strong problem-solving skills and the ability to assess and mitigate risks effectively.
• Familiarity with laboratory instrumentation, analytical techniques, and pharmaceutical testing standards.
• Proficient in audit preparation, documentation review, and regulatory reporting.

How to Apply

Interested candidates may contact us or share their updated resume at the following email addresses:

You will be expected to:

- Audit the manufacturing sites of our clients’ suppliers, sometimes without warning. Your areas of attention will include labor rights, health and safety, environmental security, and others, according to the applicable international standard or the client’s in-house procedure 

- Be alert to any violations, staying vigilant when dealing with factory management, and recording all your findings in detailed reports, to be delivered to the client 

- Approach your job with utmost integrity, as your conduct during an audit can have lasting consequences for the supplier, factory staff, and our clients

We may also request you to: 

- Provide your expertise in client meetings, to create custom quality control procedures based on their specific requirements 

- Contribute your ideas for improving the quality of our Operations projects 

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor.

Key Responsibilities include:

• Utilize strong data analytics skills to monitor performance metrics, create and analyze KPI reports, and ensure accurate and timely submission of all internal or external client reports.

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.

• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice

• Helps our clients to use our online platform, and encourage them to try out its many useful functions

The HR Supervisor (non-manager role) , based in Ho Chi Minh City, will oversee all HR initiatives for QIMA in Vietnam and Front-End team across Southeast Asia. This role reports directly to the Global HR Project Manager and operates as an integral part of our Global HR team.

• The purpose of QIMA HR is to support every part of our business by ensuring we have highly motivated, capable, and dedicated teams in place to achieve our QIMA mission. 

Key Responsibilities include:

- Oversee end-to-end recruitment processes, including job advertisement posting, CV screening, interview coordination, and candidate selection; onboarding etc;

- Be responsible for a perimeter of 80 to 100 annual hiring in more than 10 or more countries;

- Identify new sourcing channels to support the various pipelines and talent needs across the organization; drive all sourcing channels, including employee referrals, utilization of vendors, campus hiring, etc.;

- Performance management: Ensure the creation of a high-performance culture with clear accountability; 

- Lead the planning and execution of company activities, staff engagement events to promote a positive and inclusive workplace culture

- Provide HR guidance as needed for the office, employment contracts preparation, arrange new comers’ orientation, company events, Issuance of Letters, etc…; 

- Compensation & Benefits work together with payroll team for monthly payroll, leave administration, taxes, benefit and insurance renewal, in line with the company policy and bonus scheme; 

- Budget management: be responsible for HR budget monitoring in Vietnam; 

- Act as an HR contact point to address employee's HR enquiries in your perimeter; 

- MIS and related reports and other assignments, if any

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

Customer Communication

- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time.

- Provide professional consultation to help clients choose appropriate testing standards and methods.

- Maintain regular communication with clients regarding test progress and report status.

 Quotation & Order Handling

- Prepare and send quotations based on customer requirements and applicable testing standards.

- Follow up on quotations and convert inquiries into confirmed orders.

- Process service orders in the system and ensure accurate documentation.

 Sample Coordination

- Coordinate with customers for sample submission, shipping, and documentation.

- Check sample information and ensure proper registration in the system.

- Test Assign based on the client’s requirements.

- Work closely with laboratory teams to schedule testing and prioritize urgent samples.

Project Tracking

- Monitor testing progress and ensure timelines are met.

- Inform customers proactively about delays, issues, or additional requirements.

Customer Relationship Management

- Build and maintain strong relationships with clients.

- Handle customer complaints or service issues professionally and escalate when necessary.

- Support sales teams in maintaining key accounts.

Documentation & Compliance

- Maintain accurate records of quotations, orders, test requests, reports, invoices.

- Ensure all processes follow internal quality procedures and relevant standards.

Handle ad-hoc assignment as required.